Business Process Management
Exam Solutions
Course Introduction
Business Process Management (BPM) introduces students to the principles, methods, and tools used to design, analyze, implement, monitor, and improve business processes in organizations. The course covers process modeling techniques, workflow automation, performance measurement, and process reengineering, with a focus on aligning business processes with strategic objectives. Through case studies and practical exercises, students learn to identify process inefficiencies, leverage information technology for process optimization, and manage change in dynamic business environments. The course equips learners with skills to enhance organizational efficiency, effectiveness, and agility by applying best practices in business process management.
Recommended Textbook
Business Driven Technology 7th Edition By
Paige Baltzan
Available Study Resources on Quizplus
31 Chapters
3498 Verified Questions
3498 Flashcards
Source URL: https://quizplus.com/study-set/2783
Page 2
Chapter 1: Business Driven Technology
Available Study Resources on Quizplus for this Chatper
216 Verified Questions
216 Flashcards
Source URL: https://quizplus.com/quiz/55459
Sample Questions
Q1) The business decisions made by the sales department include potential customer data, sales report data, commission data, and customer support data.
A)True
B)False
Answer: True
Q2) Greg works for Geneva Steel Corporation.Greg's duties include managing the overall processes for the company and transforming the steel resources into goods.Which department would Greg most likely work in?
A)Accounting
B)Operations management
C)Marketing
D)CIO
Answer: B
Q3) Structured data extracts information from data and uses it to predict future trends and identify behavioral patterns.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Identifying Competitive Advantages
Available Study Resources on Quizplus for this Chatper
166 Verified Questions
166 Flashcards
Source URL: https://quizplus.com/quiz/55458
Sample Questions
Q1) Your boss, Penny Dirks, has asked you to analyze the airline industry using Porter's three generic strategies.Which of the following companies are using a differentiation strategy?
A)Southwest, Horizon, Frontier, JetBlue.
B)British Airways, Singapore Airlines, Virgin Atlantic.
C)Sky Taxi - a rent by the hour personal plane service.
D)All of these.
Answer: B
Q2) Callie Crystal owns and operates one of the most successful local coffee shops in Denver, called The Edgewater Café.Each time customers purchases their 100<sup>th</sup> cup of coffee at The Edgewater Café, they receive a free pound of coffee of their choice.What is Callie attempting to create with her unique "Free Pound of Coffee" marketing program?
A)Reducing buyer power with a loyalty program.
B)Increasing buyer power with a loyalty program.
C)Decreasing supplier power with a differentiated product.
D)Creating a substitute product.
Answer: A
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Strategic Initiatives for Implementing Competitive Advantages
Available Study Resources on Quizplus for this Chatper
79 Verified Questions
79 Flashcards
Source URL: https://quizplus.com/quiz/55457
Sample Questions
Q1) What is the management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability?
A)Business process reengineering
B)Supply chain management
C)Customer relationship management
D)Enterprise resource planning
Answer: B
Q2) In the basic supply chain, source refers to building relationships with suppliers to procure raw materials.
A)True
B)False
Answer: True
Q3) Which question below represents a CRM predicting technology question?
A)Why did sales not meet forecasts?
B)What customers are at risk of leaving?
C)What is the total revenue by customer?
D)All of these.
Answer: B
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Measuring the Success of Strategic Initiatives
Available Study Resources on Quizplus for this Chatper
140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/55456
Sample Questions
Q1) According to Peter Drucker, what are managers who do the right things addressing?
A)Efficiency
B)Effectiveness
C)Both efficiency and effectiveness
D)Customer satisfaction only
Q2) What is the primary responsibility of the CTO?
A)Overseeing all uses of MIS.
B)Ensuring the security of business systems.
C)Ensuring speed, accuracy, and reliability of the MIS.
D)Collecting and distributing company information.
Q3) The chief data officer (CDO) is responsible for determining the types of information the enterprise will capture, retain, analyze, and share.
A)True
B)False
Q4) The chief knowledge officer is responsible for overseeing all uses of MIS and ensuring that MIS strategically aligns with business goals and objectives.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Organizational Structures That Support
Strategic
Initiatives
Available Study Resources on Quizplus for this Chatper
121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/55455
Sample Questions
Q1) Describe the relationship between ethics and privacy.
Q2) A patent is the legal protection afforded an expression of an idea, such as a song, book, or video game.
A)True
B)False
Q3) What is ediscovery?
A)The unauthorized use, duplication, distribution, or sale of copyrighted software.
B)The ability of a company to identify, search, gather, seize, or export digital information in responding to a litigation, audit, investigation, or information inquiry.
C)A law passed to protect minors from accessing inappropriate material on the Internet.
D)A technological solution that allows publishers to control their digital media to discourage, limit, or prevent illegal copying and distribution.
Q4) Black-hat hackers work at the request of the system owners to find system vulnerabilities and plug the holes.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Valuing and Storing Organizational Information
Databases
Available Study Resources on Quizplus for this Chatper
235 Verified Questions
235 Flashcards
Source URL: https://quizplus.com/quiz/55454
Sample Questions
Q1) Static information includes fixed data incapable of change in the event of a user action.
A)True
B)False
Q2) What is master data management?
A)Occurs when the same data element has different values.
B)Occurs when a system produces incorrect, inconsistent, or duplicate data.
C)Refers to the overall management of the availability, usability, integrity, and security of company data.
D)The practice of gathering data and ensuring that it is uniform, accurate, consistent, and complete, including such entities as customers, suppliers, products, sales, employees, and other critical entities that are commonly integrated across organizational systems.
Q3) The core components of any system, regardless of size, area database and a database management system.
A)True
B)False
Q4) Explain the four primary traits that determine the value of information.
Q5) Identify the business advantages of a relational database.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Accessing Organizational Information Data
Warehouses
Available Study Resources on Quizplus for this Chatper
123 Verified Questions
123 Flashcards
Source URL: https://quizplus.com/quiz/55453
Sample Questions
Q1) What is a data map?
A)A business that collects personal information about consumers and sells that information to other organizations.
B)A storage repository that holds a vast amount of raw data in its original format until the business needs it.
C)A technique for establishing a match, or balance, between the source data and the target data warehouse.
D)An approach to business governance that values decisions that can be backed up with verifiable data.
Q2) BI can help managers with ___________, where a company keeps tabs of its competitor's activities on the web using software that automatically tracks all competitor website activities such as discounts and new products.
A)Comparative analysis
B)Competitive monitoring
C)Data-driven decision management
D)Source data
Q3) Describe a database, a database management system, and the relational database model.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Understanding Big Data and Its Impact on Business
Available Study Resources on Quizplus for this Chatper
122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/55452
Sample Questions
Q1) What is big data?
A)A collection of large, complex data sets, including structured and unstructured data, that cannot be analyzed using traditional database methods and tools.
B)Processes and manages algorithms across many machines in a computing environment.
C)Focuses on forecasting future trends and producing insights using sophisticated quantitative methods, including statistics, descriptive and predictive data mining, simulation, and optimization.
D)Extracts knowledge from data by performing statistical analysis, data mining, and advanced analytics on big data to identify trends, market changes, and other relevant information.
Q2) What is a data value that is numerically distant from most of the other data points in a set of data?
A)Fast data
B)Outlier
C)Analysis paralysis
D)Cube
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Enabling the Organization Decision Making
Available Study Resources on Quizplus for this Chatper
171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/55451
Sample Questions
Q1) At which level of an organization are employees continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change?
A)Operational level
B)Managerial level
C)Strategic level
D)All of these
Q2) Operational decisions or semistructured decisions arise in situations where established processes offer potential solutions.
A)True
B)False
Q3) Augmented reality is a wearable computer with an optical head-mounted display (OHMD).
A)True
B)False
Q4) What is a wearable computer with an optical head-mounted display (OHMD)?
A)Augmented reality
B)Google Glass
C)Haptic interface
D)Virtual reality
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Extending the Organization Supply Chain Management
Available Study Resources on Quizplus for this Chatper
145 Verified Questions
145 Flashcards
Source URL: https://quizplus.com/quiz/55450
Sample Questions
Q1) Inventory cycle time is the time it takes to manufacture a product and deliver it to the retailer.
A)True
B)False
Q2) What promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag?
A)Computer-aided design/computer-aided manufacturing
B)Maker movement
C)Makerspace
D)RFID electronic product code
Q3) Where would you find the suppliers' supplier in a typical supply chain?
A)Upstream
B)Downstream
C)In the middle
D)Not on the supply chain
Q4) Drones include a process that builds-layer by layer in an additive process-a three-dimensional solid object from a digital model.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Building a Customer-Centric Organization
Customer Relationship Management
Available Study Resources on Quizplus for this Chatper
86 Verified Questions
86 Flashcards
Source URL: https://quizplus.com/quiz/55449
Sample Questions
Q1) Compare customer relationship management, supplier relationship management, partner relationship management, and employee relationship management.
Q2) What is a contact center or call center?
A)A place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone.
B)A system that allows customers to use the web to find answers to their questions or solutions to their problems.
C)A system that gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.
D)A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.
Q3) Which of the following is a common customer service CRM metric?
A)Number of new prospective customers.
B)Number of marketing campaigns.
C)Average time to resolution.
D)Revenue generated by marketing campaigns.
Q4) Summarize the future of customer relationship management.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Integrating the Organization From End to End
Enterprise Resource Planning
Available Study Resources on Quizplus for this Chatper
51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/55448
Sample Questions
Q1) Which application's primary business benefits include forecasting, planning, purchasing, material management, warehousing, inventory, and distribution?
A)CRM
B)SCM
C)ERP
D)All of these
Q2) Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?
A)Accounting
B)CRM
C)Sales
D)Human resources
Q3) Who are the primary users of ERP systems?
A)Sales, marketing, customer service.
B)Accounting, finance, logistics, and production.
C)Customers, resellers, partners, suppliers, and distributors.
D)All of these.
Q4) Explain the business value of integrating supply chain management, customer relationship management, and enterprise resource planning systems.
14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Creating Innovative Organizations
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/55447
Sample Questions
Q1) What allows users to access the WWW?
A)Hypertext markup language
B)Web browser
C)Hypertext transport protocol
D)Universal resource locator
Q2) Domain name hosting (web hosting) is a service that allows the owner of a domain name to maintain a simple website and provide email capacity.
A)True
B)False
Q3) A universal resource locator (URL) identifies a URL address.
A)True
B)False
Q4) What occurs when a business sells directly to the customer online and cuts out the middle man?
A)Intermediaries
B)Disintermediation
C)Reintermediation
D)Cybermediation
Q5) Describe Web 1.0 along with ebusiness and its associated advantages.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: E-business
Available Study Resources on Quizplus for this Chatper
91 Verified Questions
91 Flashcards
Source URL: https://quizplus.com/quiz/55446
Sample Questions
Q1) The Internet marketplace is free of most forms of traditional sales tax.
A)True
B)False
Q2) For the past 20 years, Perry has been an owner of several Coldwell Banker Real Estate franchises.To increase business, Perry spends a great deal of money marketing and advertising his businesses online.Perry decides he would like to move beyond just marketing and create an actual ebusiness that acts like a search engine but only focuses on the real estate industry.The main revenue source for this Perry's ebusiness will be a charge of $50 a month for each property that is listed on the website.What is the primary revenue model for Perry's new business?
A)License fees
B)Advertising fees
C)Subscription fees
D)All of these
Q3) An Internet service provider (ISP) is a company that provides access to the Internet for a monthly fee.
A)True
B)False
Q4) Compare the four categories of ebusiness models.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Creating Collaborative Partnerships
Available Study Resources on Quizplus for this Chatper
155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/55445
Sample Questions
Q1) Egovernment involves the use of strategies and technologies to transform government by improving the delivery of services and enhancing the quality of interaction between the citizen-consumer within all branches of government.
A)True
B)False
Q2) Which of the following is not a characteristic of Business 2.0?
A)Knowledge management
B)Collaboration system
C)Web browser
D)Explicit knowledge
Q3) What sources capital for a project by raising many small amounts from a large number of individuals, typically via the Internet?
A)Explicit knowledge
B)Crowdfunding
C)Tacit knowledge
D)Crowdsourcing
Q4) Describe the three Business 2.0 tools for collaborating.
Q5) Explain Web 2.0, and identify its four characteristics.
Q6) Describe Web 3.0 and the next generation of online business.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Integrating Wireless Technology in Business
Available Study Resources on Quizplus for this Chatper
157 Verified Questions
157 Flashcards
Source URL: https://quizplus.com/quiz/55444
Sample Questions
Q1) What is wired equivalent privacy (WEP)?
A)A metropolitan area network that uses radio signals to transmit and receive data.
B)A communications technology aimed at providing high-speed wireless data over metropolitan area networks.
C)A means by which portable devices can connect wirelessly to a local area network, using access points that send and receive data via radio waves.
D)An encryption algorithm designed to protect wireless transmission data.
Q2) Which network uses radio signals to transmit and receive data over distances of a few hundred feet?
A)WMAN
B)WWAN
C)PAN
D)WLAN
Q3) Longitude represents a north/south measurement of position.
A)True
B)False
Q4) Identify the benefits of business mobility.
Q5) Explain the different wireless network categories.
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Developing Software to Streamline Operations
Available Study Resources on Quizplus for this Chatper
136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/55443
Sample Questions
Q1) Information systems audit reports assess a company's information system to determine necessary changes and to help ensure the information systems' availability, confidentiality, and integrity.
A)True
B)False
Q2) What is the design phase in the SDLC?
A)Involves establishing a high-level plan of the intended project and determining project goals.
B)Involves analyzing end-user business requirements and refining project goals into defined functions and operations of the intended system.
C)Involves describing the desired features and operations of the system.
D)Involves placing the system into production so users can begin to perform actual business operations with the system.
Q3) Which of the following represents the phases in the SDLC?
A)Plan, analysis, design, test, maintain, develop, implement
B)Analysis, plan, design, test, develop, maintain, implement
C)Plan, analysis, design, develop, test, implement, maintain
D)Analysis, plan, develop, design, test, implement, maintain
Q4) Explain why software problems are business problems.
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Methodologies for Supporting Agile
Organizations
Available Study Resources on Quizplus for this Chatper
72 Verified Questions
72 Flashcards
Source URL: https://quizplus.com/quiz/55442
Sample Questions
Q1) Gate one of the rational unified process (RUP) methodology includes inception and this phase ensures that all stakeholders have a shared understanding of the proposed system and what it will do.
A)True
B)False
Q2) Interoperability is the capability of two or more computer systems to share data and resources, even though they are made by different manufacturers.
A)True
B)False
Q3) Prototyping is a modern design approach in which the designers and system users use an iterative approach to building the system.
A)True
B)False
Q4) A web service is an open-standards way of supporting interoperability.
A)True
B)False
Q5) A service is a business task.
A)True
B)False
Page 20
To view all questions and flashcards with answers, click on the resource link above.
Chapter 19: Managing Organizational Projects
Available Study Resources on Quizplus for this Chatper
114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/55441
Sample Questions
Q1) Scrum methodology, uses small teams to produce small pieces of software using a series of "sprints," or 30-day intervals, to achieve an appointed goal.
A)True
B)False
Q2) The critical path is the sequence of activities that determine the earliest date by which the project can be completed.
A)True
B)False
Q3) What is the outsourcing option that includes the closest location and direct customer control?
A)Onshore outsourcing
B)Nearshore outsourcing
C)Offshore outsourcing
D)None of the above
Q4) A Gantt chart is a graphical network model that depicts a project's tasks and the relationships between them.
A)True
B)False
Q5) Describe the challenges of outsourcing.
To view all questions and flashcards with answers, click on the resource link above. Page 21
Chapter 20: B: Extension: A Business Basics
Available Study Resources on Quizplus for this Chatper
46 Verified Questions
46 Flashcards
Source URL: https://quizplus.com/quiz/55471
Sample Questions
Q1) Which of the following represents geographic segmentation?
A)Based on regional variables such as region, climate, population density, and population growth rate.
B)Based on variables such as age, gender, ethnicity, education, occupation, income, and family status.
C)Based on variables such as values, attitudes, and lifestyles.
D)Based on variables such as usage rate, usage patterns, price sensitivity, and brand loyalty.
Q2) Break-even analysis is the point at which revenues equal costs.
A)True
B)False
Q3) Define the relationship between sales and marketing, along with a brief discussion of the marketing mix.
Q4) What is a means to conduct a periodic check on the company's financial health?
A)Internal rate of return (IRR)
B)Return on investment (ROI)
C)Cash flow analysis
D)Break-even analysis
Q5) Identify the four primary financial statements used by most organizations.
To view all questions and flashcards with answers, click on the resource link above. Page 22
Chapter 21: B: Extension: A Business Process
Available Study Resources on Quizplus for this Chatper
33 Verified Questions
33 Flashcards
Source URL: https://quizplus.com/quiz/55470
Sample Questions
Q1) Explain business process management along with the reason for its importance to an organization.
Q2) A business process is a standardized set of activities that accomplish a specific task, such as processing a customer's order.
A)True
B)False
Q3) The To-Be process model represents the current state of the operation that has been mapped without any specific improvements or changes to existing processes.
A)True
B)False
Q4) Which of the following is not one of the three key steps involved in business process improvement?
A)Measure what matters to most customers.
B)Monitor the performance of key individuals.
C)Assign accountability for process improvement.
D)Monitor the performance of key business processes.
Q5) Differentiate between customer facing processes and business facing processes.
Q6) Describe business processes and their importance to an organization.
Q7) Describe business processes and their importance to an organization.
To view all questions and flashcards with answers, click on the resource link above. Page 23
Chapter 22: B: Extension: A Hardware and Software Basics
Available Study Resources on Quizplus for this Chatper
148 Verified Questions
148 Flashcards
Source URL: https://quizplus.com/quiz/55469
Sample Questions
Q1) What is the term for the number of bits (0s and 1s) that can be processed by the CPU at any one time?
A)Clock speed
B)Word length
C)Bus width
D)Chip line width
Q2) A tablet is a pen-based computer that provides the screen capabilities of a PDA with the functional capabilities of a laptop or desktop computer.
A)True
B)False
Q3) Software upgrade occurs when the software vendor releases a new version of the software making significant changes to the program.
A)True
B)False
Q4) Desktop publishing transforms a computer into a desktop publishing workstation.Leading packages include Adobe FrameMaker, Adobe PageMaker, and QuarkXpress.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 24
Chapter 23: B: Extension: A Mis Infrastructures
Available Study Resources on Quizplus for this Chatper
184 Verified Questions
184 Flashcards
Source URL: https://quizplus.com/quiz/55468
Sample Questions
Q1) What ensures a company is ready to respond to an emergency in an organized, timely, and effective manner?
A)Emergency
B)Emergency preparedness
C)Business Impact analysis
D)Technology failure
Q2) What are the three components of an MIS infrastructure?
A)Information MIS, aggregated MIS, and sustainable MIS infrastructures
B)Information MIS, operational MIS, and changing MIS infrastructures
C)Information MIS, agile MIS, and sustainable MIS infrastructures
D)Varies depending on the industry
Q3) The __________ MIS infrastructure identifies where and how important information, such as customer records, is maintained and secured.
A)Sustainable
B)Information
C)Virtualized
D)Agile
Q4) Explain MIS infrastructure and its three primary types.
Q5) Describe the characteristics of an agile MIS infrastructure.
To view all questions and flashcards with answers, click on the resource link above. Page 25
Chapter 24: B: Extension: A Networks and Telecommunications
Available Study Resources on Quizplus for this Chatper
77 Verified Questions
77 Flashcards
Source URL: https://quizplus.com/quiz/55467
Sample Questions
Q1) Which of the following is not a commonly used type of guided media?
A)Twisted-pair wiring
B)Coaxial cable
C)Fiber-optic cable
D)Transmission control protocol/internet protocol
Q2) What refers to the technology associated with the transmission of information as light impulses along a glass wire or fiber?
A)Twisted-pair wiring
B)Coaxial cable
C)Fiber-optic cable
D)Wireless media
Q3) A protocol is the capability of two or more computer systems to share data and resources, even though they are made by different manufacturers.
A)True
B)False
Q4) Explain topology and the different types found in networks.
Q5) Describe TCP/IP along with its primary purpose.
Q6) List and describe the four components that differentiate networks.
Q7) Compare LANs, WANs, and MANs.
26
To view all questions and flashcards with answers, click on the resource link above.
Chapter 25: B: Extension: A Information Security
Available Study Resources on Quizplus for this Chatper
113 Verified Questions
113 Flashcards
Source URL: https://quizplus.com/quiz/55466
Sample Questions
Q1) Single-factor authentication is the traditional security process, which requires a user name and password.
A)True
B)False
Q2) What is a technique to gain personal information for the purpose of identity theft, usually by means of fraudulent emails that look as though they came from legitimate businesses?
A)Pharming
B)Phishing
C)Phishing expedition
D)Spear phishing
Q3) Two-factor authentication requires the user to provide two means of authentication, what the user knows (password) and what the user has (security token).
A)True
B)False
Q4) Describe the relationship between information security policies and an information security plan.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 26: B: Extension: A Ethics
Available Study Resources on Quizplus for this Chatper
95 Verified Questions
95 Flashcards
Source URL: https://quizplus.com/quiz/181994
Sample Questions
Q1) A social media policy outlines the corporate guidelines or principles governing employee online communications.
A)True
B)False
Q2) Which of the following definitions represents teergrubing?
A)A problem that occurs when someone registers purposely misspelled variations of well-known domain names.
B)The theft of a website's name that occurs when someone, posing as a site's administrator, changes the ownership of the domain name assigned to the website to another website owner.
C)Government attempts to control Internet traffic, thus preventing some material from being viewed by a country's citizens.
D)An anti-spamming approach where the receiving computer launches a return attack against the spammer, sending email messages back to the computer that originated the suspected spam.
Q3) Identify the six epolicies organizations should implement to protect themselves.
Q4) Cybervandalism is the electronic defacing of an existing website.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 28
Chapter 28: B: Extension: A Operations Management
Available Study Resources on Quizplus for this Chatper
43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/55464
Sample Questions
Q1) What deals with the day-to-day procedures for performing work, including scheduling, inventory, and process management?
A)Strategic planning
B)Tactical planning
C)Operational planning and control
D)None of these
Q2) Which of the following activities is not within the scope of OM?
A)Locating facilities
B)Training employees
C)Transportation planning
D)Capacity planning
Q3) What focuses on long-range planning such as plant size, location, and type of process to be used?
A)Strategic planning
B)Tactical planning
C)Operational planning and control
D)None of these
Q4) CMMI stands for the Capability Matrix Modeling Integrity framework.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 29
Chapter 29: B: Extension: A Sustainable Mis Infrastructures
Available Study Resources on Quizplus for this Chatper
124 Verified Questions
124 Flashcards
Source URL: https://quizplus.com/quiz/55463
Sample Questions
Q1) Cloud computing stores, manages, and processes data and applications over the Internet rather than on a personal computer or server.
A)True
B)False
Q2) With grid computing, a problem is broken into pieces and distributed to many machines, allowing _________ processing than could occur with a single system.
A)Moderate
B)Slower
C)Faster
D)Cleaner
Q3) What offers backup services that use cloud resources to protect applications and data from disruption caused by disaster?
A)Server virtualization
B)Network virtualization
C)Disaster recovery as a service
D)Storage virtualization
Q4) Explain the three components of a sustainable MIS infrastructure along with their business benefits.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 30: B: Extension: A Business Intelligence
Available Study Resources on Quizplus for this Chatper
32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/55462
Sample Questions
Q1) Which type of BI conducts short-term analysis to achieve strategic goals?
A)Operational BI
B)Tactical BI
C)Strategic BI
D)All of these
Q2) Data is a strategic asset for a business, and if the asset is not used, the business is wasting resources.
A)True
B)False
Q3) Which of the following is the result of BI that it is no longer required to have a PhD in statistics to get sophisticated analytics delivered to users' fingertips?
A)Reliability
B)Consistency
C)Understandability
D)Easy manipulation
Q4) Describe the four categories of BI business benefits.
Q5) The three forms of BI include operational, tactical, and value added.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 31
Chapter 31: B: Extension: A Global Information Systems
Available Study Resources on Quizplus for this Chatper
62 Verified Questions
62 Flashcards
Source URL: https://quizplus.com/quiz/55461
Sample Questions
Q1) What key questions should IT governance answer?
A)How the finance department is functioning overall.
B)What key metrics management requires.
C)What return the business is getting from its personnel investment.
D)All of these.
Q2) What is the definition of geoeconomic?
A)Geopolitical and environmental business challenges
B)Geopolitical and economic business challenges
C)Geographic and environmental business challenges
D)Geographic and economic business challenges
Q3) Which of the following is a question a company should ask when creating a global website?
A)Will the site require new navigational logic to accommodate cultural preferences?
B)Will content be translated?
C)In which country will the server be located to support local user needs?
D)All of these
Q4) Explain the many different global information issues an organization might encounter as it conducts business abroad.
To view all questions and flashcards with answers, click on the resource link above.
32
Chapter 32: B: Extension: A Global Trends
Available Study Resources on Quizplus for this Chatper
51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/55460
Sample Questions
Q1) How long does a product's entire life cycle last today?
A)4 weeks
B)40 weeks
C)4 months
D)4 years
Q2) Identify the seven trends that will have the greatest impact on future business.
Q3) The digital mesh, smart machines, and the new IT reality are the categories of technologies shaping our future.
A)True
B)False
Q4) All of the following jobs will be increasingly performed by robots, except
A)Mundane commercial and service jobs.
B)Environmentally dangerous jobs.
C)The repair of inaccessible equipment such as space stations.
D)Jobs performed by scientists, engineers, and technicians.
Q5) The world's population will double in the next 20 years.
A)True
B)False
Q6) List and define the five different scientific methods organizations use to anticipate, forecast, and assess future events.
Page 33
To view all questions and flashcards with answers, click on the resource link above.