Business Process Management
Exam Questions
Course Introduction
Business Process Management (BPM) focuses on the systematic approach to designing, analyzing, implementing, monitoring, and optimizing organizational processes. Students will learn how to map workflows, identify inefficiencies, and leverage information technology to improve productivity and service quality. The course covers fundamental BPM methodologies, tools for process modeling and analysis, and strategies for continuous improvement. Through real-world case studies and practical exercises, students will develop the skills to drive process innovation and align business operations with organizational goals.
Recommended Textbook
Enterprise Resource Planning 3rd Edition by
Ellen Monk
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8 Chapters
383 Verified Questions
383 Flashcards
Source URL: https://quizplus.com/study-set/1857
Page 2
Chapter 1: Business Functions and Business Processes
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37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/37111
Sample Questions
Q1) One of the four functional areas of operation is Human Resources (HR).
A)True
B)False
Answer: True
Q2) Which of the following is an input to the Marketing and Sales functional area?
A) Production plans
B) Raw material orders
C) Per-unit cost
D) Accounts payable data
Answer: C
Q3) The functional area of Supply Chain Management (SCM)sets prices.
A)True
B)False
Answer: False
Q4) What are integrated information systems?
Answer: Sharing data effectively and efficiently between and within functional areas leads to more efficient business processes.Information systems can be designed so that functional areas share data.These systems are called integrated information systems.
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Page 3
Chapter 2: The Development of Enterprise Resource Planning Systems
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74 Verified Questions
74 Flashcards
Source URL: https://quizplus.com/quiz/37112
Sample Questions
Q1) ____________________ states that the number of transistors on a computer chip doubles every 18 months.
Answer: Moore's Law
Q2) The direct computer-to-computer exchange of standard business documents is known as EDI,or electronic data interchange.
A)True
B)False
Answer: True
Q3) Old systems are known as ____________________.
Answer: legacy systems
Q4) The return on investment (ROI)is an assessment of an investment's project's value that is calculated by dividing the value of the project's benefits by the value of the project's cost.
A)True
B)False
Answer: True
Q5) SAP's internal programming language is ____________________.
Answer: ABAP
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Chapter 3: Marketing Information Systems and the Sales Order Process
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52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/37113
Sample Questions
Q1) In SAP R/3,relatively permanent data about inventory is kept in the Material Master Data table.
A)True
B)False
Answer: True
Q2) In SAP R/3,the linked set of document numbers is called the "document flow".
A)True
B)False
Answer: True
Q3) What kind of software can give top management an overview of a company's complete relationship with a customer?
A) One to One Marketing Software
B) Open Relationship Software
C) Denouement Software
D) Customer Relationship Management Software
E) Supply Chain Management Software
Answer: D
Q4) In the following diagram showing "Taking an Order in SAP ERP",what is B?
Answer: PO Number: The number assigned by the customer to this sales order.
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Chapter 4: Production and Supply Chain Management Information Systems
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63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/37114
Sample Questions
Q1) How can data be entered into the R/3 system on the shop floor?
Q2) What is the sales forecast for June of this year that Fitter Snacker should use?
A) 6,628
B) 7,128
C) 6,935
D) 7,143
Q3) What is G?
Q4) The production plan for all finished goods is known as the MPS,or the master production schedule.
A)True
B)False
Q5) The production plan at Fitter Snacker calls for 4,134 cases of snack bars in January.If there are 22 days in the month,how many cases of snack bars should be produced in a 4-day week?
A) 188
B) 752
C) 940
D) 1034
Q7) What is D? Page 6
Q6) What are the three principles that production planners follow?
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Page 7
Chapter 5: Accounting in Erp Systems
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68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/37115
Sample Questions
Q1) Why is developing product costs in a large company such a time-consuming task? Why is an integrated system an advantage?
Q2) What are the key features of the Sarbanes-Oxley Act?
Q3) In ____,activities associated with overhead cost generation are identified and then records are kept on the costs and on the activities.
A) ABC, activity-based costing
B) BOC, backoffice costing
C) ROTM, run of the mill costing
D) POC, plant operation costing
Q4) What is the advantage to credit management in SAP ERP?
A) Marketing and Sales get weekly reports
B) The data is in real-time
C) Payments are posted daily
D) There is no advantage
Q5) An income statement shows a company's profit or loss in a period.
A)True
B)False
Q6) What are the two main accounting challenges when closing the books for companies with overseas subsidiaries?
Page 8
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Chapter 6: Human Resources Processes With ERP
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) The tasks associated with managing a company's workforce is now known as ____.
A) Human capital management
B) Resource management
C) Workforce management
D) Hiring management
Q2) What is management by objectives (MBO)?
Q3) The process of determining each employee's pay is called a ____.
A) Payroll run
B) Weekly round-up
C) Cash-out
D) Remunerations session
Q4) A plan for replacing key employees is known as a ____.
A) Duty roster
B) Replacement circular
C) Succession plan
D) Reincarnation study
Q5) Succession planning should be performed on every employee in the company.
A)True
B)False
Q6) What are remuneration elements?
Page 9
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Chapter 7: Process Modeling, process Improvement, and ERP Implementation
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/37117
Sample Questions
Q1) Beyond the simple tools of flowcharting,a helpful tool called ____ allows one to describe a business process in greater or less detail depending on the task at hand.
A) Hierarchical modeling
B) Drill down staging
C) Detail focused charting
D) Magnifying glass charting
Q2) Software programs that automate the execution of business processes and address all aspects of the process are called ERP Wizards.
A)True
B)False
Q3) In value analysis,which of the following activities should be eliminated?
A) Real value
B) Business value
C) No value
Q4) Organizational change management is a trivial part of the implementation process. A)True
B)False
Q5) Define organizational change management (OCM).
Page 10
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Chapter 8: ERP and Electronic Commerce
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/37118
Sample Questions
Q1) What is the software that Microsoft and SAP have been working on together to let companies access SAP data via the Microsoft interface.
A) SAP-Excel
B) SAP Office
C) Excel
D) Duet
Q2) Enumerate the advantages of using EDI.
Q3) Which markup language allows for users to define tags?
A) HTML
B) PPR
C) XML
D) MKL
Q4) Microsoft and SAP have been working on a software product,____________________,intended to let companies access SAP through the familiar MS Office interface.
Q5) An RFID is a small tag that includes a microprocessor and an antenna.
A)True
B)False
Q6) ______________________________ measure the state of the organization.
Q7) Define ASP,application service provider.
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