Business Process Management
Exam Materials
Course Introduction
Business Process Management (BPM) explores the systematic approach to making an organization's workflow more efficient, effective, and adaptable to changes in the business environment. This course covers the identification, modeling, analysis, design, implementation, monitoring, and optimization of business processes. Students will learn to use various BPM methodologies and tools to map, evaluate, and improve business activities, aiming for enhanced productivity and competitiveness. Emphasis is placed on process modeling languages such as BPMN, best practices for process automation, and the alignment of business processes with organizational strategy. Case studies and practical exercises will enable students to apply BPM concepts to real-world scenarios across diverse industries.
Recommended Textbook
Operations Management 12th Edition by William J. Stevenson
Available Study Resources on Quizplus
25 Chapters
2419 Verified Questions
2419 Flashcards
Source URL: https://quizplus.com/study-set/2978
Page 2
Chapter 1: Introduction to Operations Management
Available Study Resources on Quizplus for this Chatper
74 Verified Questions
74 Flashcards
Source URL: https://quizplus.com/quiz/59218
Sample Questions
Q1) Which of the following is not an ongoing trend in manufacturing?
A) globalization
B) quality improvement
C) flexibility and agility
D) mass production for greater economies of scale
E) technological advances
Answer: D
Q2) One concern in the design of production systems is the degree of standardization.
A)True
B)False
Answer: True
Q3) Knowledge skills usually don't include:
A) process knowledge.
B) accounting skills.
C) communication skills.
D) global knowledge.
E) financial skills.
Answer: C
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Competitiveness, Strategy, and Productivity
Available Study Resources on Quizplus for this Chatper
72 Verified Questions
72 Flashcards
Source URL: https://quizplus.com/quiz/59217
Sample Questions
Q1) Government statistics are a good source of data about productivity trends in the service sector.
A)True
B)False
Answer: False
Q2) Which of the following would be least important in the pursuit of a time-based strategy?
A) cost minimization
B) quick changeover times
C) operational agility
D) reduced complaint resolution times
E) flexible technology
Answer: A
Q3) Wage and salary increases that are not accompanied by productivity increases tend to exert inflationary pressures on a nation's economy.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
4
Chapter 3: Forecasting
Available Study Resources on Quizplus for this Chatper
164 Verified Questions
164 Flashcards
Source URL: https://quizplus.com/quiz/59216
Sample Questions
Q1) A moving average forecast tends to be more responsive to changes in the data series when more data points are included in the average.
A)True
B)False
Answer: False
Q2) The two general approaches to forecasting are:
A) mathematical and statistical.
B) qualitative and quantitative.
C) judgmental and qualitative.
D) historical and associative.
E) precise and approximation.
Answer: B
Q3) Which of the following would tend to decrease forecast accuracy?
A) a reduction in demand variability
B) a shortening of the forecast time horizon
C) an attempt to forecast demand for a group of similar items rather than an individual item
D) a change in the underlying causal system
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Product and Service Design
Available Study Resources on Quizplus for this Chatper
76 Verified Questions
76 Flashcards
Source URL: https://quizplus.com/quiz/59215
Sample Questions
Q1) A house of quality is achieved when no department in a single location has more than 15 percent rejects.
A)True
B)False
Q2) Concurrent engineering brings people concerned with manufacturing into the design phase earlier than in the "over-the-wall" approach.
A)True
B)False
Q3) The process of dismantling and inspecting a competitor's product to discover improvements is called reverse engineering.
A)True
B)False
Q4) To save money, it is essential that designers revise the production capabilities to meet the requirements of the new products.
A)True B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 6
Chapter 4: Extension: Reliability
Available Study Resources on Quizplus for this Chatper
12 Verified Questions
12 Flashcards
Source URL: https://quizplus.com/quiz/59214
Sample Questions
Q1) Product reliability involves both short-term and long-term perspectives.
A)True
B)False
Q2) A system consists of two components, each of which must activate if the system is to activate. One component has a reliability of .99. The other has a reliability of .95. The components are independent of one another with respect to reliability. What is the overall system reliability?
A) .99
B) .95
C) .94
D) .90
E) Cannot be determined with this information.
Q3) If a system depends on two subsystems functioning when activated, the reliability of that system is equal to that of the less reliable subsystem.
A)True
B)False
Q4) Availability cannot be increased without improving the time between breakdowns.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 5: Strategic Capacity Planning for Products and Services
Available Study Resources on Quizplus for this Chatper
106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/59213
Sample Questions
Q1) Given the following information, what would efficiency be? Effective capacity = 50 units per day
Design capacity = 100 units per day
Actual output = 30 units per day
A) 40 percent
B) 50 percent
C) 60 percent
D) 80 percent
E) 90 percent
Q2) At the break-even point:
A) output equals capacity.
B) total cost equals total revenue.
C) total cost equals profit.
D) variable cost equals fixed cost.
E) variable cost equals total revenue.
Q3) Increasing productivity and also quality will result in increased capacity.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 5: Extension: Decision Theory
Available Study Resources on Quizplus for this Chatper
123 Verified Questions
123 Flashcards
Source URL: https://quizplus.com/quiz/59212
Sample Questions
Q1) The operations manager for a local bus company wants to decide whether he should purchase a small, medium, or large new bus for his company. He estimates that the annual profits (in $000) will vary depending upon whether passenger demand is low, medium, or high, as follows: \[\begin{array} { | l | l | l | l | }
\hline \text { Bus } & { \text { DEMAND } } \\
\hline & \text { LOW } & \text { MEDIUM } & \text { HIGH } \\
\hline \text { Small } & 50 & 60 & 70 \\
\hline \text { Medium } & 40 & 80 & 90 \\
\hline \text { Large } & 20 & 50 & 120 \\
\hline
\end{array}\] If he uses the Laplace criterion, which size bus will he decide to purchase?
A) small
B) medium
C) large
D) either small or medium
E) either medium or large
To view all questions and flashcards with answers, click on the resource link above.
9
Chapter 6: Process Selection and Facility Layout
Available Study Resources on Quizplus for this Chatper
150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/59211
Sample Questions
Q1) Which phrase most closely describes flexible manufacturing systems?
A) a variation of CAD
B) a more fully automated version of cellular manufacturing
C) manufacturing resource planning
D) a process layout with a manufacturing overlay
E) an approach that allows workers to begin work at a time of their choosing
Q2) The main issue in the design of process layouts concerns the relative positioning of the departments involved.
A)True
B)False
Q3) Avoiding bottlenecks is the primary goal of product design.
A)True
B)False
Q4) Which of the following is not a primary concern for process selection?
A) variety in products/services
B) flexibility of equipment
C) volume of output
D) pricing strategy
E) changeover costs
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 7: Work Design and Measurement
Available Study Resources on Quizplus for this Chatper
151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/59210
Sample Questions
Q1) A job had an observed cycle time of four minutes, a performance rating of 80 percent, and an allowance factor that was 20 percent of job time. Normal time for the job in minutes is:
A) 3.20.
B) 3.84.
C) 4.00.
D) 4.80.
E) 5.00.
Q2) The symbols for operation, storage, transportation, inspection, and delay would usually be found on which type of chart?
A) flow process
B) Gantt
C) simultaneous motion
D) worker-machine
E) delay analysis
Q3) Ergonomics is the use of computers and robots in the workplace.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
11
Chapter 7: Extension: Learning Curves
Available Study Resources on Quizplus for this Chatper
68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/59209
Sample Questions
Q1) A company is preparing a bid on a government contract for 40 units of a certain product. The operations manager estimates the assembly time required for the first two units to be 10.4 hours and 8.8 hours. Approximately how long will it take to produce the 25<sup>th</sup> through 30<sup>th</sup> units?
A) 23 hours
B) 49 hours
C) 29 hours
D) 38 hours
E) It is impossible to say without additional information.
Q2) Learning curves are used primarily for mass production applications.
A)True
B)False
Q3) When the task is fairly complex and has a longer duration, it will take a larger number of repetitions before improvement is observed.
A)True
B)False
Q4) Negotiated purchasing results in lower unit costs for smaller quantities.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 8: Location Planning and Analysis
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/59208
Sample Questions
Q1) A location analysis has been narrowed down to three locations. The critical factors, their weights, and the ratings for each location are shown below: \[\begin{array} {c} \quad\quad\quad\quad\quad\quad\quad\quad{ \text { Location } } \\
\begin{array} { l c c c c }
\text { Factor } &\text { Wt. } & \text { A } & \text { B } & \text { C } \\
\hline \text { Labor Cost } & .4 & 70 & 80 & 90 \\
\text { Transportation Cost } & .2 & 80 & 80 & 60 \\
\text { Market Access } & .2 & 90 & 70 & 60 \\
\text { Raw Materials Cost } & .1 & 50 & 70 & 90 \\
\text { Utility Cost } & .1 & 80 & 90 & 70
\end{array}\end{array}\] If the decision rule is to select the location with the greatest composite score exceeding 80, management should choose:
A) location A.
B) location B.
C) location C.
D) either location B or location C.
E) to reject all locations.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 8: Extension: The Transportation Model
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/59207
Sample Questions
Q1) Which of the following are assumptions or requirements of the transportation method?
(I) Goods are the same, regardless of source.
(II) There must be multiple sources.
(III) Minimum quantities must be shipped from each source.
(IV) Shipping costs per unit do not vary with the quantity shipped.
A) I and IV
B) II and III
C) I, II, and IV
D) I and III
E) I, II, III, and IV
Q2) The transportation model assumes shipping cost per unit is the same regardless of the number of units shipped (there are no quantity discounts).
A)True
B)False
Q3) The transportation model assumes similar, homogeneous goods.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
14
Chapter 9: Management of Quality
Available Study Resources on Quizplus for this Chatper
102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/59206
Sample Questions
Q1) Juran describes quality management as a trilogy that consists of quality planning, control of quality costs, and quality improvement.
A)True
B)False
Q2) Management behaviors supporting an organizational culture that encourages continuous improvement include which of the following?
(I) Develop a vision statement for the organization.
(II) Develop a reward system that promotes the philosophy.
(III) Institute continuous training programs.
(IV) Make decisions that adhere to the philosophy.
A) I, II, and IV
B) I, II, III, and IV
C) I and III
D) II, III, and IV
E) II and IV
Q3) Crosby's concept of "quality is free" means that it is less expensive to do it right initially than to do it over.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 15
Chapter 10: Quality Control
Available Study Resources on Quizplus for this Chatper
141 Verified Questions
141 Flashcards
Source URL: https://quizplus.com/quiz/59205
Sample Questions
Q1) Control limits used on process control charts are specifications established by design or customers.
A)True
B)False
Q2) A c-chart is used for:
A) means.
B) ranges.
C) percent defective.
D) fraction defective per unit.
E) number of defects per unit.
Q3) Given the following process control data for a quality attribute (three samples of size 400 each): \[\begin{array} { l r }
\text { Sample } & \text { Defectives } \\
\hline \# 1 & 36 \\
\# 2 & 32 \\
\# 3 & 52
\end{array}\] If the process is known to produce 11 percent defectives on average, what is the mean of the sampling distribution of sample proportions for whenever this process is under control? The standard deviation?
To view all questions and flashcards with answers, click on the resource link above.
Page 16
Chapter 10: Extension: Acceptance Sampling
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/59204
Sample Questions
Q1) Which one of the following would not be a reason for using acceptance sampling?
A) high cost of passing defectives
B) large number of items
C) destructive testing
D) boredom and fatigue that would accompany complete inspection
E) low cost of passing defectives
Q2) An AOQ curve shows:
A) the maximum quality.
B) average outgoing quality relative to incoming quality.
C) how well a sampling plan can discriminate between good and bad lots.
D) the actual quality level.
E) "good" quality.
Q3) Acceptance sampling is applied to batches of items during the production process.
A)True
B)False
Q4) Suppose we have a lot of several thousand units of a finished good. If n = 20 and c = 2, what is the probability that, if this lot were 5 percent defective, it would be rejected and completely inspected prior to shipment? 10 percent defective? 15 percent? 20 percent?
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 11: Aggregate Planning and Master Scheduling
Available Study Resources on Quizplus for this Chatper
88 Verified Questions
88 Flashcards
Source URL: https://quizplus.com/quiz/59203
Sample Questions
Q1) Uncommitted inventory is called:
A) available-to-promise inventory.
B) free inventory.
C) safety stock.
D) lead time inventory.
E) obsolete inventory.
Q2) Which of the following is not a basic option for altering the availability of capacity in a service environment?
A) overtime
B) hiring/layoff
C) part time
D) inventory
E) All of the choices are options.
Q3) What quantity is available for commitment to new customers in either of the first two periods?
A) 21
B) 1
C) 20
D) 4
E) impossible to say without more information
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 12: MRP and ERP
Available Study Resources on Quizplus for this Chatper
89 Verified Questions
89 Flashcards
Source URL: https://quizplus.com/quiz/59202
Sample Questions
Q1) The bill of materials contains information on lead times and current inventory position on every component required to produce the end item.
A)True
B)False
Q2) In MRP, scheduled receipts are:
A) identical to planned-order receipts.
B) identical to planned-order releases.
C) open orders (that is, ordered before the first time bucket, but not delivered yet).
D) net requirements.
E) available-to-promise inventory.
Q3) The gross requirements at one level of an MRP plan determine the gross requirements at the next lower level continuing on down to the lowest levels shown on the bill of material.
A)True
B)False
Q4) MRP II did not replace or improve the basic MRP.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 13: Inventory Management
Available Study Resources on Quizplus for this Chatper
161 Verified Questions
161 Flashcards
Source URL: https://quizplus.com/quiz/59201
Sample Questions
Q1) In the basic EOQ model, if D = 60 per month, S = $12, and H = $10 per unit per month, EOQ is:
A) 10.
B) 12.
C) 24.
D) 72.
E) 144.
Q2) Given the following information:
Order quantity = 300; \(\sigma _ { d L T }\) = 20 units; desired lead time service level = .86.
Find:
(A) the expected number of units short per cycle
(B) the annual service level
Q3) The purpose of cycle counting is to:
A) count all the items in inventory.
B) count bicycles and motorcycles in inventory.
C) reduce discrepancies between inventory records and actual quantities.
D) reduce theft.
E) count 10 percent of the items each month.
To view all questions and flashcards with answers, click on the resource link above.
Page 20
Chapter 14: Jit and Lean Operations
Available Study Resources on Quizplus for this Chatper
87 Verified Questions
87 Flashcards
Source URL: https://quizplus.com/quiz/59200
Sample Questions
Q1) Although inventories are maintained, the goal of lean operations is to minimize safety stock.
A)True
B)False
Q2) A lean-systems method of asking questions about a process is the __________ approach.
A) jidoka
B) 3 kanban
C) heijunka
D) 2 kaizen
E) 5W2H
Q3) In lean operations, when work is completed at one work center, it is important to immediately move the completed work to the next work center to minimize idle time.
A)True
B)False
Q4) In lean operations, a responsibility of the cross-trained worker is to check the quality of the work of others.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 21
Chapter 14: Extension: Maintenance
Available Study Resources on Quizplus for this Chatper
38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/59199
Sample Questions
Q1) Suppose that for a particular piece of machinery, the frequency distribution of monthly breakdowns is as follows: \[\begin{array} { c c }
\text { Number of Breakdowns } & \text { Prob. } \\
\hline 0 & 0.40 \\
1 & 0.30 \\
2 & 0.15 \\
3 & 0.10 \\
4 & 0.05
\end{array}\] The cost of a breakdown is $2,000, and the cost of a preventive maintenance program is $2,000 per month. If the preventive maintenance program is adopted, the probability of a machine breakdown is negligible. How much better off per month would the firm be if it adopted preventive maintenance?
A) $100 worse off
B) $200 worse off
C) $100 better off
D) $200 better off
E) $2,000 better off
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: Supply Chain Management
Available Study Resources on Quizplus for this Chatper
89 Verified Questions
89 Flashcards
Source URL: https://quizplus.com/quiz/59198
Sample Questions
Q1) The automatic identification of material is part of/facilitated by:
A) holding costs.
B) RFID.
C) working capital reduction.
D) net present value calculations.
E) vendor analysis.
Q2) One disadvantage to RFID is that it requires a clear "line of sight" to operate.
A)True
B)False
Q3) RFID chips:
(I) are used to track goods in distribution.
(II) are used to track job progress in production.
(III) are used to provide special instructions to operators.
(IV) can be used in inventory record keeping.
A) II and III only
B) I and II only
C) II, III, and IV
D) I, II, and IV
E) IV only
To view all questions and flashcards with answers, click on the resource link above.
Page 23
Chapter 16: Scheduling
Available Study Resources on Quizplus for this Chatper
134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/59197
Sample Questions
Q1) The owner/operator of the local franchise of Handyman, Inc., has four jobs to do today, shown in the order they were received: \[\begin{array} { l c c }
\text { Job } & \text { Processing } & \text { Due } \\ \text { Time (hrs) } & \text { (hrs from now) } \\
\hline \mathrm { W } & 4 & 4 \\ \mathrm { X } & 3 & 5 \\ \mathrm { Y } & 2 & 2 \\ \mathrm { Z } & 1 & 1
\end{array}\] If he uses the earliest due date first priority rule to schedule these jobs, what will be the average job tardiness?
A) 0 hours
B) 1.5 hours
C) 1.75 hours
D) 2 hours
E) 2.25 hours
Q2) If optimal sequencing through three work centers is desired, Johnson's rule II is used rather than Johnson's rule.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 24
Chapter 17: Project Management
Available Study Resources on Quizplus for this Chatper
137 Verified Questions
137 Flashcards
Source URL: https://quizplus.com/quiz/59196
Sample Questions
Q1) Consider the following work breakdown structure: \[\begin{array}{r}
\text { Duration Estimates (Days) }\quad\quad\quad\\
\begin{array} { l c c c c }
\text { Activity } & \text { Precedes } & \text { Optimistic } & \text { Most Likely } & \text { Pessimistic } \\
\hline \text { Start } & \text { U, V } & - & - & - \\
\text { U } & \text { W } & 35 & 50 & 65 \\
\text { V } & \text { W, X } & 28 & 40 & 52 \\
\text { W } & \text { Z } & 26 & 35 & 44 \\
\text { X } & \text { Y } & 28 & 40 & 52 \\
\text { Y } & \text { Z } & 26 & 29 & 38 \\
\text { Z } & \text { End } & 36 & 60 & 84
\end{array}
\end{array}\] What is the estimated slack time for activity W?
A) 0 days
B) 25 days
C) 35 days
D) 45 days
E) 85 days
To view all questions and flashcards with answers, click on the resource link above. Page 25
Chapter 18: Management of Waiting Lines
Available Study Resources on Quizplus for this Chatper
81 Verified Questions
81 Flashcards
Source URL: https://quizplus.com/quiz/59195
Sample Questions
Q1) A single-channel queuing system has an average service time of eight minutes and an average time between arrivals of 10 minutes. The arrival rate is:
A) 6 per hour.
B) 7.5 per hour.
C) 8 per hour.
D) 10 per hour.
E) 12.5 per hour.
Q2) Which of the following would reduce perceived waiting times most dramatically in a doctor's office?
A) putting all clocks out of sight
B) removing couches
C) having the patient fill out forms
D) implementing a "no-cell-phone" policy
E) keeping expected waiting times from the patients
Q3) Queue discipline requires a security presence to maintain order.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
26
Chapter 19: Linear Programming
Available Study Resources on Quizplus for this Chatper
111 Verified Questions
111 Flashcards
Source URL: https://quizplus.com/quiz/59194
Sample Questions
Q1) The equation 3xy = 9 is linear.
A)True
B)False
Q2) The owner of Crackers, Inc., produces two kinds of crackers: Deluxe (D) and Classic (C). She has a limited amount of the three ingredients used to produce these crackers available for her next production run: 4,800 ounces of sugar; 9,600 ounces of flour, and 2,000 ounces of salt. A box of Deluxe crackers requires 2 ounces of sugar, 6 ounces of flour, and 1 ounce of salt to produce; while a box of Classic crackers requires 3 ounces of sugar, 8 ounces of flour, and 2 ounces of salt. Profits for a box of Deluxe crackers are $.40; and for a box of Classic crackers, $.50. For the production combination of 800 boxes of Deluxe and 600 boxes of Classic, which resource is slack (not fully used)?
A) sugar (only)
B) flour (only)
C) salt (only)
D) sugar and flour
E) sugar and salt
Q3) An objective function represents a family of parallel lines.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 27