Business Process Management Exam
Bank
Course Introduction
Business Process Management (BPM) explores the systematic approach to analyzing, designing, implementing, monitoring, and optimizing organizational processes. This course provides students with tools and techniques to improve business efficiency and effectiveness through process modeling, workflow automation, and continuous process improvement. Topics include process mapping, performance measurement, reengineering, and BPM software, emphasizing strategic alignment and change management. Students will engage in practical case studies, enabling them to develop solutions that enhance productivity, quality, and adaptability in dynamic business environments.
Recommended Textbook
Using MIS 3rd Edition by David M. Kroenke
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17 Chapters
1664 Verified Questions
1664 Flashcards
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Page 2
Chapter 1: The Importance of Mis
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124 Verified Questions
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Sample Questions
Q1) Abstract reasoning is the ability to make and manipulate models.
A)True
B)False
Answer: True
Q2) Management information systems is defined as the development and use of information systems that help businesses achieve their goals and objectives.
A)True
B)False
Answer: True
Q3) Consider a decision-making situation involving complex calculations and computations.The decision could influence profits of your firm in a big way.Considering the impact of information systems,which of the following will be the most important factor affecting the quality of the decision?
A)hardware capability of the IS - to handle huge amounts of data at required speeds
B)software programs and algorithms that can produce error-free results
C)your thinking process and ability to interpret information
D)procedures that will impact the implementation of the decision
Answer: C
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3
Chapter 2: Collaboration Information Systems
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Sample Questions
Q1) Determining when goods should be re-ordered is an example of an unstructured decision.
A)True
B)False
Answer: False
Q2) Which of the following is the most significant disadvantage to using asynchronous e-mail communication?
A)There is too much freedom.
B)It is tough to hide from email.
C)It is intrusive in that you have to remain online all the time.
D)It is expensive.
Answer: A
Q3) Which of the following is not one of the categories of content-management control?
A)no control
B)third-party control
C)version management
D)version control
Answer: B
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Chapter 3: Information Systems for Competitive Advantage
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101 Verified Questions
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Sample Questions
Q1) Explain linkages using an example.
Answer: Porter's model of business activities includes linkages,which are interactions across value activities.For example,manufacturing systems use linkages to reduce inventory costs.Such a system uses sales forecasts to plan production;it then uses the production plan to determine raw materials needs and then uses the material needs to schedule purchases.The end result is just-in-time inventory,which reduces inventory sizes and costs.
Q2) In a manufacturing business,the materials ordering process transforms cash into raw materials inventory.
A)True
B)False
Answer: False
Q3) Porter defined ________ as the amount of money that a customer is willing to pay for a resource,product,or service.
A)price
B)premium
C)value
D)markup
Answer: C
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Page 5
Chapter 4: Hardware and Software
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Sample Questions
Q1) The licensing system used by most open source programs is known as ________.
A)a site license
B)freeware
C)a single use license
D)GNU general public license
Q2) Briefly describe the functioning of a computer.
Q3) RAMs are classified as 32-bit or 64-bit.
A)True
B)False
Q4) Under a site license,the company pays a flat fee to use the software on all of its computers at a specific location.
A)True
B)False
Q5) Main memory contains a block of data and instructions for the ________,which controls the computer's resources.
A)read only memory
B)data bus
C)cache
D)operating system
Q6) Explain client and server computers.
Page 6
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Chapter 5: Database Processing
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Sample Questions
Q1) A column is also referred to as a record.
A)True
B)False
Q2) A database cannot have more than one application processing it.
A)True
B)False
Q3) Columns that belong to a different table than the one in which they reside are called ________.
A)foreign keys
B)parallel records
C)relational files
D)relational databases
Q4) In an entity-relationship diagram,a line between two rectangles represents a(n)________.
A)foreign key
B)minimum cardinality
C)entity
D)relationship
Q5) What are application programs and what are their functions?
Q6) Describe a DBMS and its functions.List some of the popular DBMS softwares.
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Chapter 6: Data Communications
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Sample Questions
Q1) A large company with production facilities in Houston,Atlanta,and Philadelphia would probably use ________ lines to transmit large amounts of data between the sites.
A)leased
B)narrowband
C)broadband
D)wireless
Q2) Which of the following is an access device that connects each site to the transmission lines?
A)hub
B)system bus
C)switch
D)modem
Q3) A router is a special-purpose computer that moves network traffic from one node on a network to another.
A)True
B)False
Q4) The university would employ a WAN to connect its Denver and Boulder campuses.
A)True
B)False
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Chapter 7: How the Internet Works
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Sample Questions
Q1) File Transfer Protocol is an application-layer protocol.
A)True
B)False
Q2) A program implementing a Layer-2 protocol will package each of your frames into packets.
A)True
B)False
Q3) Explain domain name resolution.
Q4) Switches employ a table to tell it where to direct traffic.
A)True
B)False
Q5) The Internet Engineering Task Force developed a five layer protocol architecture known as TCP/IP-OSI.
A)True
B)False
Q6) The TCP program breaks messages down into packets.
A)True
B)False
Q7) Briefly explain the data transmission protocol at the TCP/IP-OSI Layer-3.
Q8) What is role of DHCP?
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Chapter 8: Business Process Management
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Sample Questions
Q1) CRM applications integrate all of the primary business activities.
A)True
B)False
Q2) The resources that are added to change a process may include information systems as well as human resources.
A)True
B)False
Q3) Which of the following is the reason why BPM is difficult across cross-functional processes?
A)No manager has authority over all the processes assigned to them.
B)Cross-functional processes lead to problems of isolated systems and data.
C)Integration of data is not possible in cross-functional processes.
D)Problem resolution occurs through a detailed negotiation and contracts between owners.
Q4) ________ applications help businesses allocate inventory and equipment to manufacturing processes.
A)Order-management
B)Operations
C)Manufacturing planning
D)Manufacturing operations
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Chapter 9: E-Commerce and Web 20
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Sample Questions
Q1) Which one of the four factors that drive supply chain performance would be concerned with raw materials and in-process work?
A)facilities
B)inventory
C)transportation
D)information
Q2) One way to eliminate the bullwhip effect is to give all participants in the supply chain access to ________ information from the retailer.
A)supply
B)consumer-demand
C)customer lists
D)distributor
Q3) Disintermediation is the elimination of middle layers in the supply chain.
A)True
B)False
Q4) Clearinghouses own the products that they deliver to Internet purchasers.
A)True
B)False
Q5) How is supply chain profitability related to organizational profitability?
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Chapter 10: Business Intelligence Systems
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Sample Questions
Q1) Users of data marts need not have the data management expertise that data warehouse employees have.
A)True
B)False
Q2) Knowledge-management tools differ from reporting and data-mining tools because the source of their data is recorded facts and figures.
A)True
B)False
Q3) ________ analysis is a way of analyzing and ranking customers according to their purchasing patterns.
A)TQM
B)CRM
C)Market-basket
D)RFM
Q4) Operational data is designed to support fast transaction processing and might need to be reformatted to be useful for BI applications.Data warehouses help overcome this problem.
A)True
B)False
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Chapter 11: Managing Development
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Sample Questions
Q1) One of the ways in which companies address the difficulties of scheduling a large-scale project is to avoid the major schedule risks and never develop software in-house.
A)True
B)False
Q2) Tasks in the ________ phase of the SDLC are to build,test,and convert the users to the new system.
A)system definition
B)component design
C)system maintenance
D)implementation
Q3) A ________ installation is the riskiest because the old system is turned off and the new system is turned on.
A)pilot
B)phased
C)parallel
D)plunge
Q4) Information systems are never off-the-shelf.
A)True
B)False
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Chapter 12: Information Systems Management
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Sample Questions
Q1) As a user,you are expected to ________.
A)apply software patches and fixes on your own
B)install programs that you feel will help you in your job
C)follow security and backup procedures
D)report even trivial problems
Q2) A computer center manager is usually responsible for the network technicians.
A)True
B)False
Q3) The operations group exists in organizations that have negotiated outsourcing agreements with other IS companies.
A)True
B)False
Q4) To many employees,the IS department is the "computer department."
A)True
B)False
Q5) The database administrator defines data standards for the whole enterprise.
A)True
B)False
Q6) Why can't every computer user have their own personal computer configuration?
Q7) What is a legacy data system and why are they used?
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Chapter 13: Information Security Management
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Sample Questions
Q1) What is a denial of service security problem? How does this result from actions by the various sources of security threats?
Q2) Which of the following is an example of of an intangible consequence?
A)dip in sales because the supplies were not replenished
B)loss of customer goodwill due to an outage
C)reduced production because of plant maintenance
D)financial loss reported due to high input costs
Q3) The different systems procedure types are: normal operations,review,control,and recovery.
A)True
B)False
Q4) Which of the following usually happens in a malicious denial-of-service attack?
A)A hacker monitors and intercepts wireless traffic at will.
B)A hacker floods a Web server with millions of bogus service requests.
C)A hacker uses unauthorized programs to invade a computer system and replace legitimate programs.
D)A phisher pretends to be a legitimate company and sends an email requesting confidential data.
Q5) Differentiate between a spyware and an adware program.
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Chapter 14: International Dimension 1 - the Global Economy
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Sample Questions
Q1) Why is hardware the only component of an information system that is not affected by the global economy?
Q2) How does the global economy change competitive strategy?
Q3) The sheer size and complexity of the global economy means that any organization that chooses a strategy to compete industry-wide is ________.
A)taking on an enormous and expensive task
B)embarking on an impossible task
C)bound to succeed
D)will be an industry leader
Q4) How many people according to Thomas Friedman's estimation,have been added to the world economy from 1991 until now?
A)3 million
B)1 million
C)3 billion
D)100,000
Q5) Of the five components to an information system,the hardware component is the most impacted by internationalization.
A)True
B)False
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Chapter 15: International Dimension 2 - Global Communication
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Sample Questions
Q1) If a computer program is likely to be localized,then ideally plan for that localization only at the end.
A)True
B)False
Q2) One of the most positive aspects of IT in less-developed countries is that technology users can skip generations.
A)True
B)False
Q3) Icons in the user interface are a form of an image and do not need to be changed when implementing systems in a new country.
A)True
B)False
Q4) In most cases,all of the following are issues that need to be addressed when localizing a computer program EXCEPT ________.
A)translating user interface
B)translating labels
C)translating metadata
D)translating documentation
Page 17
Q5) What are the issues to be addressed when localizing a computer program?
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Chapter 16: International Dimension 3 - Global Is and the Value Chain
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Sample Questions
Q1) Supply chain performance is driven by four factors: facilities,inventories,transportation,and information.
A)True
B)False
Q2) Because of information systems,any or all of the value chain activities in Porter's model can be performed anywhere in the world.
A)True
B)False
Q3) ________ systems,such as ERP,solve the problems of data isolation by integrating data into databases that provide a comprehensive and organization-wide view.
A)Functional
B)Vertical
C)Interorganizational
D)Cross-functional
Q4) Information systems export cultural values.
A)True
B)False
Q5) What is the bullwhip effect?
Q6) What are functional and cross-functional business processes?
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Chapter 17: International Dimension 4 - International It
Management and Development
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Sample Questions
Q1) Which of the following statements is true regarding the point-of-contact system developed by the G8 group of nations?
A)For the countries that participate,the system gives international crime investigators multiple points of contact.
B)It is a time-consuming system and hence is not appropriate for situations in which speed is of importance.
C)The point-of-contact system is used only in 10 countries.
D)This system requires each country to staff an office that can speed the processing of permission for evidence gathering.
Q2) In a global information systems development project,task dependencies can span teams working in different countries,thereby decreasing the difficulty of task management.
A)True
B)False
Q3) Regarding safeguards,technical and data safeguards change for international information systems.
A)True
B)False
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