Business Presentations
Mock Exam
Course Introduction
This course equips students with the essential skills to design, develop, and deliver effective business presentations. Focusing on both verbal and non-verbal communication, students will learn techniques for organizing content, utilizing visual aids, and engaging diverse audiences in professional settings. Through practice and feedback, participants will refine their presentation style, manage anxiety, and adapt messages to suit various business contexts, preparing them for impactful communication in meetings, pitches, and conferences.
Recommended Textbook
Business Communication Essentials 6th Edition by Courtland Bovee
Available Study Resources on Quizplus
14 Chapters
1417 Verified Questions
1417 Flashcards
Source URL: https://quizplus.com/study-set/1484
2
Chapter 1: Understanding Business Communication in Todays Workplace
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29488
Sample Questions
Q1) Which of the following is true about making ethical communication choices?
A)An ethical dilemma involves making a clearly unethical, and often illegal, choice.
B)An ethical lapse involves choosing among alternatives that are not clearly right or wrong.
C)In business scenarios, you cannot afford the luxury of considering the impact of your messages on the audience.
D)Deliberately omitting essential information is an ethical way of influencing the audience.
E)Decisions should achieve the greatest possible good while doing the least possible harm.
Answer: E
Q2) A ________ is a form of legal protection for the expression of creative ideas.
A)patent
B)trademark
C)service mark
D)copyright
E)ghost mark
Answer: D
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Mastering Team Skills and Interpersonal Communication
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/29494
Sample Questions
Q1) ________ communication is the process of sending and receiving information,both intentionally and unintentionally,without using written or spoken language.
A)Nonverbal
B)Qualitative
C)Selective
D)Basic
E)Visual
Answer: A
Q2) Informal meetings use parliamentary procedure,a time-tested method to stimulate participation and summarize information.
A)True
B)False
Answer: False
Q3) It is appropriate for the leader of a meeting to ask shy individuals for their input on certain issues.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Planning Business Messages
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29495
Sample Questions
Q1) In the indirect approach to drafting a message,________.
A)the main idea is usually followed by the supporting points
B)the main idea requires no explanation or argument
C)the main idea is usually presented at the beginning of the message
D)the main idea usually appears towards the end of the message
E)the main idea is usually uncontroversial and routine
Answer: D
Q2) The second stage of the writing process involves adapting the message to the audience and composing the first draft.
A)True
B)False
Answer: True
Q3) In which of the following methods of communication are privacy and security concerns the highest?
A)electronic
B)visual
C)oral
D)written
E)audio
Answer: A
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Writing Business Messages
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29496
Sample Questions
Q1) "There have been many storms this year,and the agricultural yield has been poor." Which type of sentence is this?
A)compound-complex
B)compound
C)simple
D)complex
E)simple-compound
Q2) Rewrite the following passage in the passive voice: The library committee has decided to allot 35 percent of the library's yearly grant to the purchase of new computers and computer hardware.The committee decided to increase its purchase of new technology as these facilities are popular among its patrons.Approximately 75 percent of library patrons use the surfing and email facilities.Borrowing rates for books,magazines and DVDs have decreased sharply over the past few years.The library committee has therefore decided to focus on new technology to attract the new generation.
Q3) When communicating across cultures,it is important to include humor in order to put your audience at ease.
A)True
B)False
Q4) List four methods of using transitions to help make paragraphs coherent.
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Completing Business Messages
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/29497
Sample Questions
Q1) Identify the structure used in the following sentence: Traditional medicine emphasizes holistic healing,whereas modern medicine focuses on specialized areas.
A)dangling modifier
B)parallelism
C)camouflaged verbs
D)hedging
E)boosting
Q2) Identify four software tools that can help you revise messages,and explain the risks of using them.
Q3) List and briefly describe the nine techniques for editing for clarity.
Q4) ________ is used for highlighting quotations and indicating foreign words,irony,humor,book and movie titles,and unconventional usage.
A)Superscript
B)Italics
C)Boldface
D)Underlining
E)Subscript
Q5) List and discuss four techniques that can be used to improve readability of messages.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Crafting Messages for Electronic Media
Available Study Resources on Quizplus for this Chatper
102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/29498
Sample Questions
Q1) Which of the following is a tip for effective email messages?
A)When responding to a request, avoid including portions from the original message in your email.
B)Use acronyms such as IMHO and LOL extensively.
C)Avoid using email signatures since they come across as being impersonal.
D)Use multiple fonts, colors, and all caps to highlight your main points.
E)Use the "return receipt requested" feature only for the most critical messages.
Q2) The CEO of ATS Infrastructure-a large multinational company involved in turnkey infrastructure projects around the world-believes that using email for internal communications is a thing of the past and wants to adopt IM as the primary mode for communication within the organization.As an expert in business communications,what course of action would you recommend the CEO take and why?
Q3) Describe four important elements of business blogging.
Q4) While organizing the content for a podcast,one should steer away from previews,transitions,and reviews as they do not allow the audience to interpret the message.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 8
Chapter 7: Writing Routine and Positive Messages
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29499
Sample Questions
Q1) The opening of a request for recommendation should ________.
A)contain a sincere apology for the trouble caused
B)clearly state why the recommendation is required
C)include an offer to pay for the service rendered
D)include the full name and address of the person to whom the letter should be sent
E)contain a neutral buffer statement or statements
Q2) When explaining and justifying your routine request in the body of your message,you should ________.
A)address multiple topics in one question
B)offer apologies for any inconvenience caused
C)put your most important request at the end
D)not assume that your audience will comply
E)break down complex requests into specific questions
Q3) Goodwill messages should NOT be ________.
A)unexpected
B)without a direct business purpose
C)exaggerated
D)congratulatory
E)restrained
To view all questions and flashcards with answers, click on the resource link above.
Page 9
Chapter 8: Writing Negative Messages
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29500
Sample Questions
Q1) When rejecting job applications,you should ________.
A)avoid explaining why an applicant was rejected
B)avoid making the email personal by using the recipient's name
C)open with a clear statement of the news
D)use the active voice to convey the news
E)state that the application will be reviewed at a later date
Q2) Lara is responding to a customer who complained that his broadband service was down for two days during a recent storm and that he missed out on some important business communications as a result.Which of the following lines reflects the best way in which Lara can apologize to this customer?
A)I am shocked and dismayed that you had to go through this.
B)I take personal responsibility for the inconvenience caused to you.
C)I am sorry that the company could not get your service back up more promptly.
D)I am sorry to hear of your difficulties.
E)I apologize on behalf of the company.
Q3) Termination messages should always be written with input from the company's legal staff.
A)True
B)False
Q4) What are the guidelines for writing employment termination messages?
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Writing Persuasive Messages
Available Study Resources on Quizplus for this Chatper
102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/29501
Sample Questions
Q1) You are a manager at "Indigo," a company that manufactures and retails stylish,affordable office-wear for men and women.The company has over 50 retail stores across the country and an online store.You wish to announce the launch of your new Fall-Winter collection to customers.Craft a message using the AIDA model for this purpose and then adapt the same message for use in social media.
Q2) In the United States,the Federal Trade Commission (FTC)and other federal,state,and local authorities have the authority to penalize advertisers that violate standards for truthful advertising and other regulations.
A)True
B)False
Q3) When writing a persuasive message ________.
A)imply how the audience has made poor choices in the past
B)be forthright and direct regardless of the cultural context
C)use complex language to show the audience you know what you are talking about
D)persuade with logic, evidence, and compelling narratives
E)use high-pressure, hard-sell tactics
Q4) Describe the four steps of the AIDA model for persuasive messages.
Q5) Briefly explain the difference between selling points and benefits,giving an example of each.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Understanding and Planning Reports and Proposals
Available Study Resources on Quizplus for this Chatper
106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/29489
Sample Questions
Q1) ________ include reports to assess opportunities,solve problems,and support decisions.
A)Operating reports
B)Policy reports
C)Compliance reports
D)Progress reports
E)Analytical reports
Q2) ________ help(s)boost website rankings in search results,but the ranking algorithms are kept secret to prevent unfair manipulation of the results.
A)Strategically-placed website logos
B)Search engine optimization techniques
C)Real-time customer feedback
D)Aggressive advertising strategies
E)Boolean operators
Q3) Briefly explain the primary function of a statement of purpose indicating the most useful way to phrase one.You have been asked to help a company find ways to reduce the amount it spends on employee health and dental benefits.Write a statement of purpose for the report that you will produce.
Q4) Describe a work plan and list the elements of a detailed work plan.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Writing and Completing Reports and Proposals
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/29490
Sample Questions
Q1) What is formal and informal visual balance? If an organization is involved in advertising,publishing and drug research,what kind of balance should they apply to their website and why? Readers have complained that the company's website does not really meet their needs and they really need to dig for information.What changes should the organization focus on?
Q2) The wiki environment should ________.
A)allow uploading copyrighted material
B)not allow robust disagreements
C)implement different page templates and formatting options
D)use monotonous language
E)encourage discussions
Q3) If the document suggests change or some other course of action,the close ________.
A)presents and analyzes the information gathered during investigation
B)establishes the tone and the writer's relationship with the audience
C)introduces the subject matter and indicates why it is important
D)emphasizes the benefits to the reader
E)interprets the information gathered during investigation
Q4) How would you adapt the three-step process to successful wiki writing?
Q5) List points to be kept in mind when drafting website content.
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Developing Oral and Online Presentations
Available Study Resources on Quizplus for this Chatper
104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/29491
Sample Questions
Q1) The writing stage of a presentation involves defining the main idea,limiting your scope,selecting the direct or indirect approach,and outlining your content.
A)True
B)False
Q2) Which of the following is a disadvantage of free-form slides?
A)They follow a text-heavy structured design.
B)They require the speaker to convey most of the content.
C)They cannot present complex subjects.
D)They follow a bullet-intensive design.
E)They limit the amount of information delivered at any one time to prevent cognitive overload.
Q3) Online presentations give you a way to reach more people in less time while requiring similar preparation and skills as traditional presentations need.
A)True
B)False
Q4) How would the usage of design elements in your presentation differ when presenting to a supportive audience versus a hostile audience?
Q5) What is the difference between defining your main idea and limiting your scope?
To view all questions and flashcards with answers, click on the resource link above.
Page 14
Chapter 13: Building Careers and Writing Résumés
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29492
Sample Questions
Q1) A career objective ________.
A)offers a brief view of your key qualifications
B)offers a brief recap of your career with the goal of presenting increasing levels of responsibility and performance
C)is a brief introductory statement that precedes your name and contact information
D)identifies either a specific job you want to land or a general career track you would like to pursue
E)presents your educational background in depth, choosing facts that support your professional theme
Q2) The writing step of the three-step process for résumés includes ________.
A)adapting to your audience
B)proofreading the message
C)selecting the right medium
D)organizing the information
E)analyzing the situation
Q3) Change the following statements into active statements that show results:
Responsible for developing a new format for minutes of team meetings. Assigned the organization of team building activities at team outings.
To view all questions and flashcards with answers, click on the resource link above.
15
Chapter 14: Applying and Interviewing for Employment
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29493
Sample Questions
Q1) You are more likely to succeed in a job interview if you ________.
A)carry a know-it-all attitude
B)maintain eye contact with the interviewer
C)avoid using hand gestures
D)use an impersonal communication style
E)be laid-back to project confidence
Q2) Aaron has cleared the selection round and in the next round,he will be interviewed by a group of interviewers.This kind of interview is a(n)________.
A)guided interview
B)structured interview
C)open-ended interview
D)panel interview
E)group interview
Q3) In a solicited application letter it is not necessary to discuss each requirement specified in the job ad.
A)True
B)False
Q4) Explain the function of each phase of an application letter written in the AIDA format.
To view all questions and flashcards with answers, click on the resource link above. Page 16