Business Presentations
Final Exam Questions
Course Introduction
Business Presentations is designed to equip students with the skills necessary to create and deliver effective presentations in professional settings. The course covers foundational principles of audience analysis, message organization, visual aid design, and verbal and nonverbal delivery techniques. Emphasis is placed on crafting clear, compelling messages and using technology to enhance communication. Through practice and feedback, students gain confidence in presenting ideas, leading meetings, pitching proposals, and persuading stakeholders, ensuring their ability to communicate effectively within the business environment.
Recommended Textbook BCOM 4th Edition by Carol M. Lehman
Available Study Resources on Quizplus
14 Chapters
833 Verified Questions
833 Flashcards
Source URL: https://quizplus.com/study-set/2135
Page 2
Chapter 1: Establishing a Framework for Business Communication
Available Study Resources on Quizplus for this Chatper
57 Verified Questions
57 Flashcards
Source URL: https://quizplus.com/quiz/42526
Sample Questions
Q1) A major purpose in communication is to help people feel good about themselves and their friends, groups, and organizations.
A)True
B)False
Answer: True
Q2) If the sender uses words the receiver does not understand, the receiver will have difficulty encoding the message.
A)True
B)False
Answer: False
Q3) The grapevine in an organization
A) is typically no more or less accurate than other channels.
B) serves no necessary purpose; thus, managers should work to eliminate it.
C) passes a message in single file from person to person until it finally reaches the end of the line.
D) has a single, consistent source.
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Focusing on Interpersonal and Group Communication
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/42527
Sample Questions
Q1) An ultimate requirement of listening for information is that the listener
A) is judgmental.
B) takes copious notes.
C) avoids focusing on nonverbal cues.
D) is able to separate fact from fiction and humor from seriousness.
Answer: D
Q2) Listening commonly consumes more of a business employee's time than reading, writing, and speaking combined.
A)True
B)False
Answer: True
Q3) Major distinctions between a group and a team are the members' cooperative attitude and level of commitment.
A)True
B)False
Answer: True
Q4) Using an electronic meeting process can reduce meeting time significantly.
A)True
B)False Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Planning Spoken and Written Messages
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/42528
Sample Questions
Q1) In a deductive message, the most important information should be
A) placed at the very end of the message.
B) placed at the beginning of the message.
C) placed in the middle of the message.
D) placed in all sections of the message.
Answer: B
Q2) Which sentence reflects the most effective wording?
A) You failed to tell us the color you wanted.
B) Please check the color you prefer on the enclosed card.
C) You did not state the color; do it now.
D) You probably forgot that we needed to know the color.
E) We are unable to ship your order at this time due to lack of information.
Answer: B
Q3) Which of the following demonstrates a proper sensitivity in wording?
A) The black workers supply the manpower we need to get the task accomplished.
B) It was time for the 62-year-old judge to leave his position.
C) The administration has accepted six of the new executive's recommendations.
D) Only the overweight customers remained at the buffet after the first hour.
Answer: C
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Preparing Spoken and Written Messages
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/42529
Sample Questions
Q1) Writer's pride of ownership is a desirable characteristic that results when the business writer takes sole responsibility for checking the accuracy of material he/she has written.
A)True
B)False
Q2) In business documents, a general rule for readability is that paragraphs normally should be
A) 6 lines or less in length.
B) 7 to 12 lines in length.
C) no longer than 20 lines.
D) any desired length, as the number of lines is not important.
Q3) For emphasis, one should place an idea in an independent clause; for de-emphasis, place an idea in a dependent clause.
A)True
B)False
Q4) In a document that follows the deductive pattern, the topic sentence
A) precedes the details.
B) comes after the details.
C) contains the details.
D) leaves out any details.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Communicating Electronically
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/42530
Sample Questions
Q1) A good rule of thumb when composing web pages is to use as many graphics as possible, and the bigger the better.
A)True
B)False
Q2) One of the purposes of a subject line in an email message is to allow recipients to sort through and prioritize the reading of messages.
A)True
B)False
Q3) A company legally owns the electronic communications of its employees.
A)True
B)False
Q4) Which of the following is NOT an example of good email etiquette?
A) Answer every email message as soon as it is received.
B) Forward an email from another person only with the permission of the original writer.
C) Send short, direct messages that would typically be sent through memos.
D) Avoid sending messages when you are angry.
Q5) Explain the purpose of a subject line in an email message, and provide guidelines for writing an effective subject line.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Delivering Good- and Neutral-News Messages
Available Study Resources on Quizplus for this Chatper
59 Verified Questions
59 Flashcards
Source URL: https://quizplus.com/quiz/42531
Sample Questions
Q1) Your company has decided to require all employees to wear picture ID badges, starting next week. Numerous steps are involved to get a photo ID. What would you do to alert the employees of the requirement?
A) Send the procedural message in an email to all employees.
B) Ask each employee to come in for a meeting with you.
C) Schedule a company-wide meeting to explain the procedure.
D) Send each employee a form letter to his or her home about the requirement.
Q2) Depending on the situation, a thank-you message can be handwritten, printed on letterhead, or sent electronically.
A)True
B)False
Q3) Which of the following are the most frequently used methods of communicating standard operating procedures and other instructions to employees?
A) Memos and email messages
B) Face-to-face meetings and phone conversations
C) Phone conversations and instant messaging
D) Reports and letters
To view all questions and flashcards with answers, click on the resource link above.
8
Chapter 7: Delivering Bad-News Messages
Available Study Resources on Quizplus for this Chatper
56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/42532
Sample Questions
Q1) "We apologize for any inconvenience we may have caused you" is an effective way to close a refusal message.
A)True
B)False
Q2) Jawon is a training and development manager who has been asked by a professor to speak to her class about careers in training. However, since he is currently conducting an important staff development program, his schedule is very busy, and he must refuse the request. What would be the BEST way to end his message?
A) Again, I am very flattered by your request.
B) I apologize that I am so busy right now. Maybe next semester I can speak to your class.
C) I'll call you if I have some time in the next month.
D) My training assistant, David, has extensive experience and would enjoy speaking to your class. Please feel free to call him at 469-8000.
Q3) In some circumstances, placing a refusal in the first sentence is justified.
A)True
B)False
Q4) List and explain three stylistic aspects of writing a bad-news statement.
To view all questions and flashcards with answers, click on the resource link above.
Page 9
Chapter 8: Delivering Persuasive Messages
Available Study Resources on Quizplus for this Chatper
68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/42533
Sample Questions
Q1) Which of the following is FALSE concerning the providing of supporting evidence in a sales message?
A) Few people will believe general statements without the support of factual evidence.
B) Since research facts and figures can be boring, general remarks about superior durability and appearance are more effective.
C) Evidence presented must not only be authentic; it must sound authentic, too.
D) Not only do you have an obligation to give information, you should interpret it if necessary and point out how the information will benefit the receiver.
Q2) Discuss several types of persuasive communication you might be required to write or present in your professional and personal life.
Q3) Archco Inc. and Suage Enterprises share a lobby where Suage has been storing computer equipment. Martha, CEO of Archco Inc., is writing a letter to Suage asking that the equipment be removed. She should make her point in the first paragraph and follow with supporting details.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Understanding the Report Process and Research Methods
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/42534
Sample Questions
Q1) Which of the following is a source of primary data?
A) Journal articles
B) Surveys
C) Online government documents
D) All of the above are sources of primary data.
Q2) Conducting a pilot test of a survey instrument involving a small group of the population can
A) correct problems in clarity, ease of answering, and quality of answers.
B) complicate the clarification of questions developed for a larger sample group.
C) be a better alternative to the use of open-ended questions.
D) use information from biased sources and correlate it to unbiased sources.
Q3) In a report on effective advertising to the net generation, researchers explain the small size of the selected sample and the use of three selected online databases. They are describing the ____ of the study.
A) delimitations
B) scope
C) limitations
D) hypotheses
Q4) Explain the benefits of conducting secondary research.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Managing Data and Using Graphics
Available Study Resources on Quizplus for this Chatper
56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/42535
Sample Questions
Q1) The BEST graphic device to represent the sales of DVR devices over the last five years, with proportionate sales reflected for four age categories each year would be a
A) segmented bar chart.
B) table.
C) line chart.
D) horizontal bar chart.
Q2) You need to produce a graphic for your employees that depicts the process of handling customer service complaints. Which would be your BEST choice?
A) Organizational chart
B) Flowchart
C) Pictogram
D) Blueprint
Q3) When viewing tabulated research results, readers or listeners need exact statistics rather than rounded fractions and percentages.
A)True
B)False
Q4) Explain the pattern for incorporating graphics in a text and how this relates to the ideal positioning of a graphic.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Organizing and Preparing Reports and Proposals
Available Study Resources on Quizplus for this Chatper
51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/42536
Sample Questions
Q1) What three purposes are served in a report by its preliminary parts? Give an example of a preliminary part that serves each purpose.
Q2) Which of the following is NOT true concerning the table of contents of a report?
A) The contents page includes the beginning and ending page numbers for report parts.
B) Leaders are used between the report part and the page numbers to assist the reader's eyes in moving across the page.
C) Word processing software programs can generate a table of contents automatically.
D) The list includes the name and location of every report part except those that precede the contents page.
Q3) Which of the following is applicable to the development of headings for a report?
A) Something must divide into at least three parts or it should not be divided into subdivisions.
B) Headings at the same level must use consistent grammatical construction.
C) Headings at the same level must be consistent in font and type style.
D) B & C are correct.
Q4) Discuss guidelines for the writing process when preparing a proposal.
To view all questions and flashcards with answers, click on the resource link above.
Page 13
Chapter 12: Designing and Delivering Business
Presentations
Available Study Resources on Quizplus for this Chatper
66 Verified Questions
66 Flashcards
Source URL: https://quizplus.com/quiz/42537
Sample Questions
Q1) Which of the following statements is FALSE concerning the introduction of a presentation?
A) What you say at the beginning sets the stage for your entire presentation and initiates your rapport with the audience.
B) Attention-getting techniques may include a quotation by an expert, an appropriate joke, or a startling statistic.
C) The inductive approach is typically used, because the deductive approach would remove the element of suspense for the audience.
D) After presenting the purpose, you should preview the major points you will discuss in the order you will discuss them.
Q2) North Americans are perceived by members of some cultures as too casual in their presentation style.
A)True
B)False
Q3) Humor should not be used when introducing a presentation because it can be offensive to members of the audience.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Preparing Résumés and Application Letters
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/42538
Sample Questions
Q1) Alicia has developed a standard resume for her job search for a technical writing position. Which of the following would be the MOST useful additional tool for communicating her qualifications?
A) An e-portfolio
B) A college transcript
C) A video recording
D) A personal brochure
Q2) Juanita is a new college graduate involved in the job search process. What advice will you give her concerning the physical appearance of résumés and accompanying application letters she will mail to potential employers?
A) Color and type of paper can vary between the two documents.
B) A one-page format is typically recommended for both documents.
C) Most employers will overlook slight errors in punctuation, but spelling should be perfect.
D) All of the above
Q3) A career summary section on your résumé has become a standard section in today's information age.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Interviewing for a Job and Preparing
Employment Messages
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/42539
Sample Questions
Q1) Good preparation for an interview is to study your résumé, as the typical interview focuses on information contained in the applicant's résumé.
A)True
B)False
Q2) Kyle has an interview with a Fortune 500 company. Which of the following is LEAST important for him to know prior to the interview?
A) The company's status in the industry.
B) The products and services of the company.
C) The company insurance and benefits.
D) The names of the corporate officers.
Q3) A recommended response to an illegal interview question is to refuse to answer and end the interview.
A)True
B)False
Q4) Discuss the rationale of seeking a balance of "hard skills" and "soft skills" when selecting an employee.
Q5) Discuss appropriate ways to respond to illegal interview questions.
Page 16
Q6) List five types of employment interviews and describe when each would be used.
To view all questions and flashcards with answers, click on the resource link above.