Business Management
Textbook Exam Questions
Course Introduction
Business Management explores the principles and practices essential for effectively organizing, leading, and operating both small and large organizations. The course covers key areas such as planning, decision-making, organizational structure, leadership, motivation, and controlling processes. Students will examine case studies and real-world scenarios to understand strategic management, operations, human resources, and marketing functions. The objective is to equip students with foundational knowledge and practical skills to analyze business environments, implement management strategies, and adapt to the evolving demands of the global marketplace.
Recommended Textbook Management 11th Edition by Richard L. Daft
Available Study Resources on Quizplus
19 Chapters
2924 Verified Questions
2924 Flashcards
Source URL: https://quizplus.com/study-set/1053
Page 2
Chapter 1: Innovative Management for a Changing World
Available Study Resources on Quizplus for this Chatper
177 Verified Questions
177 Flashcards
Source URL: https://quizplus.com/quiz/20856
Sample Questions
Q1) Sally is vice president of administration at a large non-profit charity for animals. She most likely falls within which management level?
A) CEO
B) Line employee
C) Staff manager
D) Top manager
E) Middle manager
Answer: D
Q2) Department heads and division managers are examples of _____ managers.
Answer: middle
Q3) _____ is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed.
Answer: Controlling
Q4) An organization is a social entity that is goal directed and deliberately structured.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: The Evolution of Management Thinking
Available Study Resources on Quizplus for this Chatper
155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/20857
Sample Questions
Q1) The _____ emphasized the importance of understanding human behaviors, needs, and attitudes in the workplace as well as social interactions and group processes.
A) humanistic perspective
B) classical perspective
C) scientific management
D) bureaucratic organizations
E) contingency perspective
Answer: A
Q2) Which of the following is identified as a recent trend that has staying power?
A) Corporate takeovers
B) Hedging
C) Insourcing
D) Customer relationship management
E) Task management
Answer: D
Q3) A management perspective that suggests jobs should be designed to meet higher-level needs by allowing workers to use their full potential is called a(n) _____.
Answer: human resources perspective
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: The Environment and Corporate Culture
Available Study Resources on Quizplus for this Chatper
167 Verified Questions
167 Flashcards
Source URL: https://quizplus.com/quiz/20858
Sample Questions
Q1) A joint venture involves a strategic alliance or program by two or more organizations.
A)True
B)False
Answer: True
Q2) The _____ represents people in the environment who can be hired to work for the organization.
A) competitors
B) labor market
C) suppliers
D) customers
E) government
Answer: B
Q3) A(n) _____ includes the elements within the organization's boundaries. Answer: internal environment
Q4) An example of part of the legal-political dimension of the general environment is a government's report on the decline of unemployment rate.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Managing in a Global Environment
Available Study Resources on Quizplus for this Chatper
157 Verified Questions
157 Flashcards
Source URL: https://quizplus.com/quiz/20859
Sample Questions
Q1) The management of business operations conducted in more than one country is called:
A) global management.
B) international management.
C) outsourcing management.
D) planning management.
E) domestic management.
Q2) Organizations whose social values reflect low power distance:
A) are highly democratic.
B) expect superiors to make all of the decisions..
C) expect equality in power.
D) avoid uncertainty.
E) none of these.
Q3) The criterion traditionally used to classify countries as developed or developing is per capita income.
A)True
B)False
Q4) A nation's _____ includes the shared knowledge, beliefs, and values, as well as the common modes of behavior and ways of thinking, among members of a society.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Managing Ethics and Social Responsibility
Available Study Resources on Quizplus for this Chatper
153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/20860
Sample Questions
Q1) A chief ethics officer is a company executive who oversees all aspects of ethics and legal compliance.
A)True
B)False
Q2) Regarding the levels of personal moral development, the majority of managers operate at the _____ level.
A) preconventional
B) autocratic
C) postconventional
D) conventional
E) transformative
Q3) Disk Replacement Services has just completed a manual that clearly states the rules for handling employee grievances. The company makes it clear to employees that rules will be administered fairly and consistently. Disk Replacement operates on:
A) the procedural justice approach.
B) the utilitarian approach.
C) the individual approach.
D) the defensive approach.
E) the free-choice approach.
To view all questions and flashcards with answers, click on the resource link above.
Page 7
Chapter 6: Managing Small Business Start Ups
Available Study Resources on Quizplus for this Chatper
136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/20861
Sample Questions
Q1) Samuel Rohrer is providing consumers with a new, unique business. The stage of the growth where his business has demonstrated that it is a workable business entity is considered the:
A) start-up stage.
B) survival stage.
C) success stage.
D) takeoff stage.
E) resource maturity stage.
Q2) Which of these means that people are motivated to excel and pick situations in which success is likely?
A) External locus of control
B) Tolerance for Ambiguity
C) Awareness of passing time
D) Internal locus of control
E) Need to achieve
Q3) A business plan for a small business should be detailed, encompassing at least 100 pages.
A)True
B)False
Q4) What is tolerance for ambiguity? Why is it an important trait?
Page 8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Managerial Planning and Goal Setting
Available Study Resources on Quizplus for this Chatper
146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/20862
Sample Questions
Q1) Of the strategic management functions, which is considered the most fundamental?
A) Executing
B) Analyzing
C) Controlling
D) Planning
E) Leading
Q2) Trend management is looking at trends and discontinuities and imagining possible alternative futures.
A)True
B)False
Q3) Goals are typically stated in quantitative terms.
A)True
B)False
Q4) The traditional approach to corporate planning was to:
A) have a decentralized planning staff.
B) have a centralized planning department.
C) set up a planning task force.
D) set up planning committees.
E) use TQM approach.
Q5) List the five characteristics of effective goals.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Strategy Formulation and Execution
Available Study Resources on Quizplus for this Chatper
138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/20863
Sample Questions
Q1) Corporate-level strategy pertains to the organization as a whole.
A)True
B)False
Q2) Which of the following lists the strategic management process in proper order?
A) Formulate strategy; Evaluate strategy; Perform SWOT analysis; Define new mission/goals; Execute strategy; Control strategy.
B) Perform SWOT analysis; Evaluate current mission/goals; Formulate strategy; Execute strategy; Define new mission/goals.
C) Evaluate current mission/goals; Define new mission/goals; Formulate strategy; Execute strategy; Perform SWOT analysis .
D) Evaluate current mission/goals; Perform SWOT analysis; Define new mission/goals; Formulate strategy; Execute strategy.
E) Define new mission/goals; Execute strategy; Formulate strategy; Evaluate new mission/goals; Perform SWOT analysis.
Q3) Top managers and chief executives have the final responsibility for strategic planning.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
10
Chapter 9: Managerial Decision Making
Available Study Resources on Quizplus for this Chatper
173 Verified Questions
173 Flashcards
Source URL: https://quizplus.com/quiz/20864
Sample Questions
Q1) Most people underestimate their ability to predict uncertain outcomes.
A)True
B)False
Q2) The _____ model of decision making is most valuable when applied to _____.
A) administrative; programmed decisions
B) classical; nonprogrammed decisions
C) classical; programmed decisions
D) classical; ambiguous decisions
E) administrative; structured decisions
Q3) List and describe the four basic assumptions of the political model.
Q4) Rodney doesn't always realize that within his role as an air traffic controller, he must continuously perceive and process information based on knowledge and experience that he is not consciously aware of. This describes what type of decision-making?
A) Administrative
B) Right-brained
C) Satisficing
D) Rational
E) Intuitive
Q5) Compare decision conditions of certainty, risk, uncertainty, and ambiguity.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Designing Adaptive Organizations
Available Study Resources on Quizplus for this Chatper
201 Verified Questions
201 Flashcards
Source URL: https://quizplus.com/quiz/20865
Sample Questions
Q1) In the _____ approach, a manufacturing company uses outside suppliers to provide entire chunks of a product, which are then assembled into a final product by a handful of workers.
A) virtual network
B) modular
C) virtual organization
D) team
E) matrix
Q2) _____ departments perform tasks that reflect the organization's primary goal and mission, while _____ departments include all those that provide specialized skills in support of _____ departments.
Q3) Kent works at the Tick Tock, Inc. He has two bosses, one a functional manager and the other a divisional manager. Tick Tock, Inc. has a _____ structure.
A) functional
B) divisional
C) geographic
D) matrix
E) product
Q4) With _____ decision authority is pushed downward to lower organization levels.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Managing Change and Innovation
Available Study Resources on Quizplus for this Chatper
163 Verified Questions
163 Flashcards
Source URL: https://quizplus.com/quiz/20866
Sample Questions
Q1) Refreezing is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization.
A)True
B)False
Q2) _____ change is a change in the attitudes and behaviors of a few employees in the organization.
Q3) The horizontal linkage model is increasingly important in high pressure business environments that require rapidly developing and commercializing products and services.
A)True
B)False
Q4) Which of the following means extending the search for and commercializing new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry?
A) An idea champion
B) Open innovation
C) A new-venture team
D) An idea incubator
E) An inventor
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Managing Human Resources
Available Study Resources on Quizplus for this Chatper
151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/20867
Sample Questions
Q1) A(n) _____ typically lists job duties as well as desirable qualifications for a particular job.
A) job description
B) application form
C) assessment test
D) paper-and-pencil test
E) OJT
Q2) Which are used to help determine why employees are leaving their jobs?
A) Termination interviews
B) Focus groups
C) Employment tests
D) Exit interviews
E) Assessment Centers
Q3) Wage and salary surveys show what other organizations pay incumbents in jobs that match a sample of "key" jobs selected by the organization.
A)True
B)False
Q4) _____ occurs when an employee receives the same rating on all dimensions even if his or her performance is good on some dimensions and poor on others.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Managing Diversity
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/20868
Sample Questions
Q1) List and describe the five forms of sexual harassment.
Q2) _____ involves exposing traditional managers to nontraditional peers to help break down stereotypical beliefs.
A) Revelation
B) Exposure
C) Publicity
D) Innovative breakdown
E) Cultural barrier breakdown
Q3) Inclusive dimensions of diversity:
A) have a greater impact than do primary dimensions.
B) are inborn.
C) can change throughout one's lifetime.
D) include such factors as gender.
E) none of these.
Q4) Today's workforce is growing older with an average age of 40.8 years in 2006 and it is expected to increase to 42.1 years in 2016.
A)True
B)False
Q5) What are the five steps to developing diversity and cultural competence?
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Understanding Individual Behavior
Available Study Resources on Quizplus for this Chatper
130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/20869
Sample Questions
Q1) The three options in getting things done are: doing it, delegating it, or defering it.
A)True
B)False
Q2) Attitudes are judgments about what caused a person's behavior.
A)True
B)False
Q3) The tendency to underestimate the influence of external factors on another's behavior and to overestimate the influence of internal factors is called the ______.
Q4) Layla can best be described using which of these Big Five personality factors?
A) Agreeableness
B) Openness to experience
C) Conscientiousness
D) Extroversion
E) Emotional stability
Q5) Explain the Big Five personality factors. Are these applicable in an international context?
Q6) Work behavior that goes beyond job requirements and contributes as needed to the organization's success is referred to as ______.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Leadership
Available Study Resources on Quizplus for this Chatper
153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/20870
Sample Questions
Q1) Describe the five bases of power typical in organizations.
Q2) All of the following are major approaches to leadership EXCEPT:
A) Level 5 leadership.
B) Servant leadership.
C) Authentic leadership.
D) Progressive leadership.
E) Authoritative leadership.
Q3) Influence means that the relationship among people is passive.
A)True
B)False
Q4) _____ and _____ proposed a two dimensional leadership theory called the Managerial Grid.
A) Blake; Mouton
B) Hersey; Blanchard
C) Vroom; Yetton
D) Tannenbaum; Schmidt
E) Evans; House
Q5) What is the basic difference between consideration behavior and initiating structure behavior?
Q6) Power that results from the authority to reward others is called _____.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Motivating Employees
Available Study Resources on Quizplus for this Chatper
174 Verified Questions
174 Flashcards
Source URL: https://quizplus.com/quiz/20871
Sample Questions
Q1) _____ describe the most basic human physical needs, including food, water and oxygen.
A) Self-actualization needs
B) Physiological needs
C) Esteem needs
D) Belongingness needs
E) Safety needs
Q2) Carla's subordinates view her as a great manager. Not only does she get the job done, but she organizes the workplace in such a way that employees experience a sense of meaningfulness, connection, and growth. This is an example of employee:
A) pay-for-performance.
B) delegation.
C) empathy.
D) apathy.
E) engagement.
Q3) The imposition of unpleasant outcomes on an employee is avoidance learning.
A)True
B)False
Q4) List the four content theories discussed in your text.
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Managing Communication
Available Study Resources on Quizplus for this Chatper
138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/20872
Sample Questions
Q1) Grapevine is a type of personal channel used in many organizations.
A)True
B)False
Q2) List the three formal communication channels found in organizations.
Q3) _____ is the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries.
A) Personal networking
B) The grapevine
C) Dynamic relationship
D) Network nurturing
E) Fundraising
Q4) An individual's level of fear or anxiety associated with interpersonal communications is called communication apprehension.
A)True
B)False
Q5) Interdepartmental messages that facilitate the accomplishment of joint projects or tasks are called _____.
Q6) List the five types of upward communication.
Q7) Briefly describe the communication process.
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Leading Teams
Available Study Resources on Quizplus for this Chatper
154 Verified Questions
154 Flashcards
Source URL: https://quizplus.com/quiz/20873
Sample Questions
Q1) A(n) _____ is a person who benefits from team membership but does not make a proportionate contribution to the team's work.
A) "yes" man
B) social worker
C) work surfer
D) free rider
E) groupthink
Q2) A task force is sometimes called a(n):
A) vertical team.
B) cross-functional team.
C) command team.
D) special-purpose team.
E) executive team.
Q3) The _____ style to handle conflict involves a high degree of assertiveness and a high degree of cooperation.
Q4) Discuss the differences between groups and teams.
Q5) As a general rule, large teams make need satisfaction for individuals more difficult.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 19: Managing Quality and Performance
Available Study Resources on Quizplus for this Chatper
153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/20874
Sample Questions
Q1) Discuss the positive and negative factors that can influence the success of a TQM program.
Q2) The certification based on a set of international standards for quality management, setting uniform guidelines for processes to ensure that products conform to customer requirements is the ISO certification.
A)True
B)False
Q3) A(n) _____ ratio measures internal performance with respect to key activities defined by management.
Q4) The Six Sigma approach is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors.
A)True
B)False
Q5) A(n) _____ includes anticipated and actual expenses for each responsibility center and for the total organization.
Q6) A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is known as a(n) _____.
To view all questions and flashcards with answers, click on the resource link above. Page 21