Business Management
Textbook Exam Questions
Course Introduction
Business Management is a comprehensive course designed to introduce students to the fundamental principles and practices of organizing, leading, and overseeing business operations. The course covers key managerial functions such as planning, organizing, staffing, directing, and controlling, while exploring essential topics like leadership, organizational behavior, strategic decision-making, marketing, finance, and operations management. Through real-world case studies, group projects, and interactive discussions, students will develop critical thinking, problem-solving, and communication skills necessary for effective management in a dynamic business environment. By the end of the course, students will have a solid understanding of the roles and responsibilities of managers and the essential tools needed for success in various organizational settings.
Recommended Textbook Management 9th Edition by Angelo Kinicki
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1697 Verified Questions
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Page 2
Chapter 1: The Exceptional Manager: What You Do, How You
Do It
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108 Flashcards
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Sample Questions
Q1) Marquez, the hotel manager, knows that the number of guests at his hotel has significantly decreased. Therefore, corporate has made it clear that the amount each department can spend on certain items will need to be cut for the year. Marquez needs to work with the hotel department managers on how to cut costs, as a part of his role as A) monitor.
B) disseminator.
C) disturbance handler.
D) entrepreneur.
E) resource allocator.
Answer: E
Q2) As a store manager, Leah has to play the role of negotiator, such as purchasing products at a fair price for her company. As she handles this responsibility, Leah is playing the ________ role.
A) disseminator
B) decisional
C) leadership
D) bargainer
E) interpersonal
Answer: B
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Chapter 2: Management Theory: Essential Background for the
Successful Manager
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Sample Questions
Q1) What research on a company will help you determine if you might be a good fit?
A) Examining its list of accomplishments on its webpage.
B) Looking for statements about how the company treats its employees, under its core values.
C) Searching for profiles on LinkedIn.
D) Reading reviews on Yelp.
E) Performing a Google search on the company's background.
Answer: B
Q2) Samir does not understand how his manager, Betsy always knows how much of what product to order and how to schedule employee shifts. Which approach would help him?
A) understanding the present
B) guide to action
C) source of new ideas
D) producing positive results
E) clues to meaning of your managers' decisions
Answer: E
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Chapter 3: The Managers Changing Work Environment and
Ethical Responsibilities: Doing the Right Thing
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Sample Questions
Q1) Laura turns off lights when she leaves a room, brings her water bottle from home and refills it throughout the day, and walks to work. Laura is
A) reducing her carbon footprint.
B) increasing her level of exercise.
C) expanding her awareness of social realities.
D) spending time in nature.
E) avoiding people who lack integrity.
Answer: A
Q2) The employees of Pi's Pizza, a local pizza restaurant, feel that the owners and managers really try to follow the ethical policies outlined in their company's code of ethics. Curtis, a cook, said that "Just today, Rob, our manager, called our supplier to let them know we received an extra case of tomatoes that we did not pay for. And they do this type of thing almost every day." Pi's Pizza maintains a(n)
A) procedurally sound atmosphere.
B) profitable climate.
C) ethical climate.
D) holier-than-thou atmosphere.
E) honest environment.
Answer: C
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Chapter 4: Global Management Managing Across Borders
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Sample Questions
Q1) When thinking about interpersonal space, which country has the smallest social distance in feet?
A) Germany
B) United States
C) India
D) Canada
E) China
Q2) Foster, who owns a successful business with two locations and a few international clients, was approached by a large organization about dramatically expanding his company. Foster later told his wife that he is happy with his success, but he wants to stay small because if he decides to add new products, small companies
A) take more time to start new endeavors.
B) typically maneuver slowly with new ideas.
C) can get started more easily and maneuver faster.
D) tend not to change due to inexperienced management.
E) can adjust more easily to capital shortages.
Q3) The United States has utilized tariffs, import quotas, embargoes, and sanctions over the years. Explain why America has used these and give an example of each.
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Chapter 5: Planning: the Foundation of Successful Management
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Sample Questions
Q1) Aliya is a front-line supervisor in a clothing store. She desires to decrease the time she spends working on doing her daily closing work by 45 minutes. Aliya has set herself a(n)
A) lower-level objective.
B) front-line goal.
C) tactical goal.
D) supervisory objective.
E) operational goal.
Q2) ________ is the process for motivating employee performance in which the manager and employee jointly set objectives for the employee, the manager develops action plans, the manager and employee periodically review the employee's performance, and the manager makes a performance appraisal and rewards the employee according to the results achieved.
A) Observation theory
B) MBAO
C) MBO
D) Strategic planning
E) An employee-management agreement
Q3) Contrast strategic, tactical, and operational planning, explaining the time frame associated with each type.
Page 7
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Chapter 6: Strategic Management: How Exceptional Managers Realize
a Grand Design
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Sample Questions
Q1) Spotlight Movies has conducted market research about to where to open their next theater. They want to stay-focused on their mission to only open in markets with less than 200,000 people. Their strategy is
A) few needs, many customers.
B) broad needs, few customers.
C) broad needs, many customers.
D) few needs, few customers.
E) broad needs, some trade-offs.
Q2) Many stores today have changed how customers shop. You can go online to buy your groceries, have a store clerk pick them out for you and then either drive up and pick them up or have them delivered. Besides groceries, you can do this with electronics, clothing, shoes, and even pharmaceuticals. How would you describe this change in business practices?
A) strategic formulation
B) strategic implementation
C) strategic assessment
D) strategic culture
E) strategic neutrality
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Chapter 7: Individual and Group Decision Making: How Managers
Make Things Happen
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Sample Questions
Q1) Max is in the marketing department with Loose Leaf Teas. He was given the responsibility of determining if customers liked the new calming chamomile. According to Loose Leaf's sales data, over 4,000 customers purchased the new tea last month. If Max surveys 25 of those customers to determine if they like the tea or not to base his marketing campaign on, he will most likely suffer from confirmation bias.
A)True
B)False
Q2) Which of the following is NOT an advantage of group decision making?
A) different perspectives
B) satisficing
C) intellectual stimulation
D) better understanding of decision rationale
E) deeper commitment to the decision
Q3) A decision tree, which is the hierarchy or chain of command used by many organizations when discussing alternatives, must be followed when getting decisions approved.
A)True
B)False
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Chapter 8: Organizational Culture, Structure, and Design:
Building Blocks of the Organization
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Sample Questions
Q1) Antwan was recently promoted to the position of shift supervisor at If The Shoe Fits, and he is now responsible for making decisions on numerous matters in the store and giving orders to the floor staff. At the same time, Antwan has the obligation to perform the many new tasks assigned to him as a supervisor, such as overseeing the closing work and the cleaning of the store. Antwan's obligations are known as his
A) hierarchy.
B) power.
C) beliefs.
D) authority.
E) responsibility.
Q2) ________ tend to have a narrow span of control, whereas ________ have a wide span of control.
A) First-line supervisors; presidents
B) Managers; owners
C) Shift supervisors; floor managers
D) Presidents; first-line supervisors
E) First-line supervisor; shift supervisors
Q3) Describe how you can become more adaptable.
Q4) Define organizational structure.
Page 10
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Chapter 9: Human Resource Management: Getting the Right People
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Sample Questions
Q1) The most effective sources of new employee sources are job postings on websites. A)True
B)False
Q2) Samir, an HR manager, is designing a training class for those working on the new cross-functional teams within her company. This class is aimed at improving group decision making and interpersonal relations. What method of delivery should Samir choose?
A) lectures
B) computer-aided training
C) workbooks
D) videotapes
E) role-playing, practice, and discussion
Q3) Where will you find the great majority of union workers?
A) in the private sector
B) in transportation and warehousing
C) in construction
D) in the public sector
E) in utilities
Q4) Define internal and external recruiting, and give the advantages and disadvantages of each.
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Chapter 10: Organizational Change and Innovation: Lifelong Challenges
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Sample Questions
Q1) South Beach Insurance is about to begin using a program that will change the way its adjusters settle insurance claims. Adjusters will be able to complete an adjustment and issue a check right at the scene of the accident. Although employees are uncertain that the new system will work, other insurance agencies have been successful with this approach. At South Beach Insurance, the new program represents ________ change.
A) motivated
B) innovative
C) adaptive
D) radically innovative
E) refusal to
Q2) Which of the following is NOT a supertrend shaping the future of business?
A) more niche products
B) information becoming a competitive advantage
C) traditional companies struggling with radically innovative change
D) offshore suppliers affecting U.S. business
E) faster speed-to-market
Q3) Describe how self-affirmations are used to enhance self-compassion.
Q4) Define the four types of innovation. Give an example of each.
Q5) Which types of behaviors by managers might indicate a need for change?
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Chapter 11: Managing Individual Differences and Behaviour:
Supervising People As People
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Sample Questions
Q1) Because people are uncomfortable with inconsistency between their attitudes and behaviors, they will seek to reduce
A) group behavior.
B) fundamental attribution.
C) cognitive dissonance.
D) causal attribution.
E) a self-serving bias.
Q2) Which of the following dimensions is an example of an organizational dimension on the diversity wheel?
A) income
B) volunteer experience
C) educational background
D) union affiliation
E) physical abilities
Q3) The glass ceiling is a concept that applies to women, but not to minorities.
A)True
B)False
Q4) Define the five types of distortion in perception. Give an example of each.
Page 13
Q5) Using examples, define role overload, role conflict, and role ambiguity.
Q6) Name and describe at least four major barriers to organizational diversity.
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Chapter 12: Motivating Employees: Achieving Superior
Performance in the Workplace
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Sample Questions
Q1) This question contains multiple parts; be sure to answer each. First, explain the difference between motivating factors and hygiene factors in Herzberg's theory of motivation. Give examples of each, preferably from your own experience. Next, imagine that you manage the customer-service department of Digital Media, a company that provides TV, telephone, and Internet service to households in the eastern part of your state. How would you use Herzberg's theory to motivate your crew of installation experts, who go to people's homes and set up their TV/phone/Internet service?
Q2) An accounting firm reimburses employees for tuition and fees if they complete job-related coursework with a B or better. The accounting firm's tuition-reimbursement policy helps its employees meet their ________ needs.
A) love
B) esteem
C) self-actualization
D) safety
E) physiological
Q3) Why is self-management an important skill to have? How can you improve your own self-management skills?
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Chapter 13: Groups and Teams: Increasing Cooperation, Reducing Conflict
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Sample Questions
Q1) Two or more freely interacting individuals who share norms, share goals, and have a common identity form a
A) cluster.
B) self-managing work team.
C) group.
D) quality circle.
E) collaborative unit.
Q2) What question does a group ask during the forming stage of group development?
A) What's next?
B) Why are we here?
C) Can we do the job properly?
D) Why are we fighting about who does what?
E) Can we agree on roles and work as a team?
Q3) Which of the following is a manifestation of excessive conflict in the workplace?
A) apathy
B) violence and workplace aggression
C) missed deadlines
D) indecision
E) lack of creativity
Page 16
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Chapter 14: Power, Influence, and Leadership: From
Becoming a Manager to Becoming a Leader
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Sample Questions
Q1) This question contains three parts; be sure to answer all of them. First, define and describe empowering leadership. Second, define psychological empowerment and define the four kinds of behaviors for increasing employee psychological empowerment. Finally, imagine that you are the manager of a summer camp for teenagers. All of the senior managers report to you: the food-services manager, the manager of the teens' guidance counselors, the activities director, and the athletics director. List and explain at least four things you might do to increase your employees' sense of psychological empowerment.
Q2) Dave is a new commissioner appointed to oversee a government agency. He is the third commissioner in less than three years in this agency. Morale is low, yet the staff know more about quality programs than he does. The staff fears that sharing too much about what he does not know will lead to them being fired. Using the contingency model, what do you think Fiedler would recommend Dave do?
A) Alter his leadership style.
B) Move to a more suitable situation.
C) Try to alter the employees' personalities.
D) Get an assistant with the preferred orientation.
E) Gradually change the makeup of your employees.
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Chapter 15: Interpersonal and Organizational
Communication: Mastering the Exchange of Information
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Sample Questions
Q1) Which of the following is NOT an example of noise in the communication process in a typical classroom?
A) a student in the back of the classroom texting a friend
B) a student answering a professor's question
C) groundskeepers mowing the lawn outside the classroom window
D) uncomfortable classroom desks
E) an attractive person walking by the open classroom door
Q2) When the band came out on stage and the lead singer shouted, "Hello, Philadelphia!" the crowd roared with applause. The crowd's response is an example of
A) decoding.
B) medium selection.
C) noise.
D) feedback.
E) encoding.
Q3) Formal channels of communication are typically faster than the grapevine.
A)True
B)False
Q4) How can social media generate brand recognition with customers?
Q5) Explain why it is important to become a good listener.
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Chapter 16: Control Systems and Quality Management:
Techniques for Enhancing Organizational Effectiveness
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Sample Questions
Q1) Imagine that you are the general manager of the local hardware store. Explain the six areas of organizational control and how each is relevant to improving the customer's satisfaction with the operation of the store.
Q2) Monitoring performance to ensure that day-to-day goals are being implemented and taking corrective action as needed is known as ________ control.
A) strategic
B) functional
C) operational
D) tactical
E) managerial
Q3) Twice daily, factory workers at Fabulous Skeins and Yarn select random samples from the production runs and test them for quality, rejecting runs if too many samples fall outside a standard range of acceptability. These workers are engaged in statistical process control.
A)True
B)False
Q4) The control process begins with establishing standards.
A)True
B)False
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Chapter 17: Entrepreneurship
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Sample Questions
Q1) In general, a company that starts with a business plan is ________ to succeed than a company that does not start with a business plan.
A) much less likely
B) somewhat less likely
C) much more likely
D) somewhat more likely
E) equally likely
Q2) Businesspeople who start new businesses sometimes say that part of their initial funding was "love money." Who are the usual sources of love money?
A) the business owner himself or herself
B) parents, friends, and other relatives
C) charitable organizations
D) the SBA (Small Business Association)
E) venture capitalists
Q3) Briefly explain each of the seven key components of a business plan and what you should include in each.
Q4) Explain the difference between an entrepreneur and an intrapreneur. Name at least one successful entrepreneur and the company he or she founded.
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