Business Management Test Preparation
Course Introduction
Business Management is a comprehensive course that explores the fundamental principles, processes, and practices involved in managing organizations effectively. Covering key topics such as strategic planning, organizational structure, leadership, decision-making, human resource management, and marketing, the course provides students with frameworks and tools to analyze and solve business challenges. Through case studies, practical examples, and interactive discussions, students develop critical thinking and problem-solving skills essential for managerial success in dynamic business environments.
Recommended Textbook
Human Resource Management 4th Canadian Edition by Sandra Steen
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11 Chapters
704 Verified Questions
704 Flashcards
Source URL: https://quizplus.com/study-set/3196 Page 2
Chapter 1: Strategies, Trends and Challenges in Human Resource Management
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70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/63297
Sample Questions
Q1) What minimum level of education do CHRP candidates require to qualify for the CHRP designation?
A) Three or more years of management experience
B) A bachelor's degree in any discipline
C) A high school diploma
D) A score of at least 50% in the National Knowledge Exam (NKE)
E) Executive membership in a human resource association
Answer: B
Q2) Many organizations are taking steps to provide more flexible work schedules,to:
A) protect employees' free time.
B) to more productively use employees' work time.
C) recruit and retain employees.
D) to increase satisfaction and productivity.
E) All of the choices are correct.
Answer: E
Q3) The role of supervisors and managers in HRM usually begins after employees have been hired.
A)True
B)False
Answer: False
Page 3
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Chapter 2: The Legal Context for Hrm and Creating Safe Healthy Workplaces
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68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/63294
Sample Questions
Q1) If a woman is denied a job on the basis that she has school-age children,but men with school-age children obtain employment,this is an example of:
A) respectful behaviour.
B) compassionate treatment.
C) differential treatment.
D) strategic recruitment.
E) the duty to accommodate.
Answer: C
Q2) Canada's Top 100 Employers includes a specific category to recognize employers that provide the most inclusive workplaces.This category of employers is called:
A) Canada's Best Employment Equity Employers.
B) Canada's Best Diversity Employers.
C) Canada's Best Employers for Young Employees.
D) Canada's Most Inclusive Employers.
E) Canada's Most Protective Employers.
Answer: B
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Page 4
Chapter 3: Analyzing Work and Designing Jobs
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63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/63293
Sample Questions
Q1) Flexitime is a scheduling policy that allows full-time workers to complete their weekly hours in fewer than five days.
A)True
B)False
Answer: False
Q2) Facing temperature extremes on the job is considered an ergonomic job hazard.
A)True
B)False
Answer: True
Q3) Define the following: job analysis,job description,and job specifications.
Answer: Job analysis is the process of gaining detailed information about jobs.
Job description is a list of the tasks,duties,and responsibilities that a particular job entails.
Job specification is a list of the competencies an individual must have to perform a particular job.
Q4) A pure focus on efficiency is usually enough to make jobs motivating to employees.
A)True
B)False
Answer: False
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Chapter 4: Planning for and Recruiting Human Resources
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62 Verified Questions
62 Flashcards
Source URL: https://quizplus.com/quiz/63292
Sample Questions
Q1) Very few strategies are available for handling expected shortages and surpluses of labour.
A)True
B)False
Q2) What is downsizing and what is the primary reason that organizations engage in downsizing? What are the four objectives organizations pursue in their downsizing efforts?
Q3) Workforce planning may result in:
A) downsizing.
B) training existing employees in new skills.
C) hiring new employees.
D) downsizing,"training existing employees in new skills," and "hiring new employees."
E) downsizing and "hiring new employees" only.
Q4) HR planners need to focus primarily on the internal labour supply within organizations.
A)True
B)False
Q5) Describe the measures used to evaluate various recruiting sources used by organizations.
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Chapter 5: Selecting Employees
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65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/63291
Sample Questions
Q1) Which of the following tests assesses how well a person can learn or acquire skills and abilities?
A) Personality inventories
B) Cognitive ability tests
C) Achievement tests
D) Aptitude tests
E) Physical ability tests
Q2) Situational interviews may have high validity in predicting job performance.
A)True
B)False
Q3) Organizations have choices about "who" will make the hiring decision.What are the options?
Q4) Unlike predictive and concurrent validity,content validity is:
A) based on expert judgment.
B) measured statistically.
C) more valid.
D) based on correlation coefficients.
E) not legally approved.
Q5) What are cognitive ability tests? How do they differ from job performance tests and work samples?
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Chapter 6: Training, Learning, and Development
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68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/63290
Sample Questions
Q1) Many HR professionals are rethinking traditional approaches to orientation due to pressures to maximize early productivity and engagement by creating a positive first impression.
A)True
B)False
Q2) Identify and discuss at least four training activities characteristic of an effective training program that allow employees to learn best.Your response should identify training activities and one or more specific examples of how to provide each of the training activities you identified.
Q3) An engineer accepting an assignment as a shift supervisor in order to develop his or her management skills is an example of a(n):
A) lateral demotion.
B) sabbatical.
C) downward move.
D) externship.
E) promotion.
Q4) Instructor-led online learning has become the most widely used training method.
A)True
B)False
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Chapter 7: Managing Employees Performance
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65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/63289
Sample Questions
Q1) Appraisal politics refers to evaluators purposefully distorting employees' ratings to advance their personal goals.
A)True
B)False
Q2) Most managers rely on which one of the following approaches to performance feedback?
A) Problem-solving
B) Tell-and-sell
C) Tell-and-listen
D) Tell-and-train
E) None of the choices are correct.
Q3) Discuss the advantages and disadvantages of using each of the following sources of performance information: managers,peers,direct reports,self,and customers.
Q4) The critical-incident technique is a behavioural approach to performance management.
A)True
B)False
Q5) What are the three broad purposes of performance management systems? Briefly discuss each of the purposes identified.
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Chapter 8: Total Rewards
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64 Verified Questions
64 Flashcards
Source URL: https://quizplus.com/quiz/63288
Sample Questions
Q1) Reducing the number of pay ranges in the organization's job structure is called:
A) red-circling.
B) broadbanding.
C) green-circling.
D) job evaluation.
E) None of the choices are correct.
Q2) A significant portion of executive compensation and rewards comes in the form of:
A) tickets to cultural and sporting events.
B) gainsharing.
C) team rewards.
D) company stock.
E) Canada Pension Plan/Quebec Pension Plan.
Q3) Job evaluation provides the basis for decisions about the relative ________ of a job.
A) external worth
B) internal worth
C) market worth
D) job analysis
E) benchmark
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Page 10
Chapter 9: Collective Bargaining and Labour Relations
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/63287
Sample Questions
Q1) Which union federation has the largest coverage affiliation in Canada?
A) The federal government
B) Industrial unions
C) The Canadian Labour Congress (CLC)
D) The American Federation of Labor and Congress of Industrial Organizations (AFL-CIO)
E) The Chamber of Commerce
Q2) On average,union members receive ___________ wages and benefits than nonunion workers.
A) lower
B) higher
C) the same
D) more complicated
E) both "lower" and "more complicated"
Q3) Organizations are concerned about the impact of unions on:
A) the labour market.
B) market share.
C) competitors.
D) productivity,profits,and stock performance.
E) product markets.
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Page 11
Chapter 10: Managing Human Resources Globally
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61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/63296
Sample Questions
Q1) The education and skill levels of a country's labour force affect the extent to which companies want to operate there.
A)True
B)False
Q2) Employees who manage an operation abroad without locating permanently in the country are called:
A) absentee expatriates.
B) inpatriates.
C) telecommuters.
D) temporary expatriates.
E) virtual expatriates.
Q3) Employees who take assignments in other countries are called inpatriates.
A)True
B)False
Q4) Identify 5 topics that should be addressed to assess candidates' ability to adapt to a new global work environment.For each of the topics you identified what is at least one thing that you would be attempting to determine about the job candidate?
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Page 12
Chapter 11: Creating and Sustaining High-Performance Organizations
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58 Verified Questions
58 Flashcards
Source URL: https://quizplus.com/quiz/63295
Sample Questions
Q1) An exit interview is a meeting with an employee to explore his or her thoughts and feelings about the job and to uncover issues in the effort to prevent that employee from becoming disgruntled.
A)True
B)False
Q2) Engagement has both a(n)___________ and a(n)____________ component and is evidenced through employee behaviours.
A) positive;negative
B) emotional;cognitive
C) engaging;disengaged
D) individual;team
E) appropriate;inappropriate
Q3) Key features of a learning organization include all but one of the following.Name the exception.
A) Knowledge is shared
B) Standardization is widespread
C) Employees are valued
D) Critical systemic thinking is widespread
E) Engages in continuous learning
Page 13
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