Business Management Test Preparation
Course Introduction
Business Management is a dynamic course that explores the essential principles, practices, and challenges associated with managing organizations in todays competitive environment. Students will gain foundational knowledge in areas such as organizational behavior, strategic planning, leadership, marketing, finance, operations, and human resources. Through case studies, practical scenarios, and interactive sessions, this course encourages the development of critical thinking and decision-making skills necessary for effective management and leadership. It prepares learners to understand business environments, analyze problems, and implement solutions that drive organizational success.
Recommended Textbook
Organizational Behaviour Understanding and Managing Life at Work 10th Edition by Gary Johns
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15 Chapters
3842 Verified Questions
3842 Flashcards
Source URL: https://quizplus.com/study-set/1143
Page 2
Chapter 1: Organizational Behaviour and Management
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213 Verified Questions
213 Flashcards
Source URL: https://quizplus.com/quiz/22413
Sample Questions
Q1) POB refers to psychological organizational behaviour.
A)True
B)False
Answer: False
Q2) Diversity can be defined in terms of A)age.
B)gender.
C)race.
D)ethnic background.
E)all of the above.
Answer: E
Q3) Almost 90 percent of executives believe that innovation is a strategic priority for their organizations.
A)True
B)False
Answer: True
Q4) The best companies to work for also have the best performance.
A)True
B)False
Answer: True
Page 3
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Chapter 2: Personality and Learning
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254 Verified Questions
254 Flashcards
Source URL: https://quizplus.com/quiz/22414
Sample Questions
Q1) Learning is
A)a relatively temporary change in behaviour potential due to experience.
B)a relatively permanent change in behaviour potential due to experience.
C)not directly related to behaviour or experience.
D)related to behaviour more than experience.
E)concerned with both permanent and temporary changes.
Answer: B
Q2) To increase the probability of some behaviour,________ that behaviour. Answer: reinforce
Q3) Personality is the unstable set psychological characteristics that influences the way an individual interacts with the environment.
A)True
B)False
Answer: False
Q4) Continuous reinforcement with short delay causes behaviours to be learned ________.
Answer: quickly
Q5) ________ refers to the extent to which a person thinks flexibly and is receptive to new ideas.
Answer: Openness to experience
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Chapter 3: Perception, Attribution, and Diversity
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240 Verified Questions
240 Flashcards
Source URL: https://quizplus.com/quiz/22415
Sample Questions
Q1) After writing an exam,Yani told everybody that he did not study very hard and spent the weekend partying and playing video games.However,when the exam grades were posted the following week,Yani told everybody that he never studied so hard for an exam in his life and he described himself as brilliant.What is this an example of?
A)The fundamental attribution error
B)The actor-observer effect
C)The self-serving bias
D)Perceptual defence
E)Contrast effects
Answer: C
Q2) "He does it everywhere,he does it all the time,and no one else does it." Which cue combination is the speaker invoking?
A)High consensus, high consistency, high distinctiveness
B)Low consensus, high consistency, low distinctiveness
C)Low consensus, low consistency, high distinctiveness
D)High consensus, low consistency, low distinctiveness
E)Low consensus, low consistency, low distinctiveness
Answer: B
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Chapter 4: Values,Attitudes,and Work Behaviour
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258 Verified Questions
258 Flashcards
Source URL: https://quizplus.com/quiz/22416
Sample Questions
Q1) Helping,conscientiousness,courtesy,cooperation,and being a good sport are all examples of ________.
Q2) Baby boomers are more accepting of diversity than the other generations.
A)True
B)False
Q3) In general,greater cultural distance
A)impedes communication.
B)impedes decision making.
C)impedes employee performance.
D)impedes problem solving.
E)impedes employee development.
Q4) To increase the overall job satisfaction of an employee
A)increase organizational citizenship behaviour.
B)create a discrepancy between desired and actual outcomes.
C)use the Job Descriptive Index.
D)increase facet satisfaction.
E)reduce turnover.
Q5) Employees are more likely to be satisfied when good performance is followed by
Page 6
Q6) The third response in the progression of withdrawal is ________.
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Chapter 5: Theories of Work Motivation
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251 Verified Questions
251 Flashcards
Source URL: https://quizplus.com/quiz/22417
Sample Questions
Q1) The size of relationships for competence and autonomy needs and autonomous motivation varies across countries.
A)True
B)False
Q2) According to equity theory,the overpaid worker
A)should not experience inequity.
B)may increase inputs to achieve equity.
C)may reduce inputs to achieve equity.
D)may increase outcomes to achieve equity.
E)may reduce inputs and increase outcomes to achieve equity.
Q3) According to self-determination theory,what basic psychological needs are important for all individuals?
A)competence, autonomy, and relatedness
B)achievement, affiliation, and power
C)existence, relatedness, and growth
D)lower level needs and higher order needs
E)physiological, safety, belongingness, self-esteem, and self-actualization
Q4) General cognitive ability is an even better predictor of performance for more ________ and higher-level jobs.
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Chapter 6: Motivation in Practice
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246 Verified Questions
246 Flashcards
Source URL: https://quizplus.com/quiz/22418
Sample Questions
Q1) Telecommuting is an example of a flexible work arrangement that provides employees flexibility in terms of when they work.
A)True
B)False
Q2) ________ characteristics refer to the attributes of the task,job,and social and organizational environment.
Q3) The idea that work can be designed to provide opportunities to connect and interact with other people is known as
A)work design.
B)job design.
C)social architecture of jobs.
D)relational architecture of jobs.
E)prosocial motivation.
Q4) Skill variety refers to the degree to which a job requires employees to perform a wide range of tasks on the job.
A)True
B)False
Q5) The most common gain-sharing plan is the ________.
Q6) Describe two new models of job design.
Page 8
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Chapter 7: Groups and Teamwork
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217 Verified Questions
217 Flashcards
Source URL: https://quizplus.com/quiz/22419
Sample Questions
Q1) Distinguish between formal and informal work groups in organizations.Give an example of each.
Q2) The relationship between group size and group ________ is particularly complex and highly contingent upon the task being performed.
A)cohesiveness
B)member participation
C)member satisfaction
D)performance
E)norms
Q3) In the ________,people lower their effort to get a free ride at the expense of their fellow group members.
Q4) Compared to face-to-face teams,virtual teams are more likely to share ________ information which was not known by other team members.
Q5) Conflict is particularly likely to develop during the norming stage of group development.
A)True
B)False
Q6) ________ occurs when job goals or the method of performing one's job is unclear.
Q7) What is group cohesiveness and what factors influence cohesiveness?
Page 9
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Chapter 8: Social Influence, Socialization, and Organizational Culture
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248 Verified Questions
248 Flashcards
Source URL: https://quizplus.com/quiz/22420
Sample Questions
Q1) Mentoring is more strongly related to subjective career outcomes.
A)True
B)False
Q2) What does ROPES teach newcomers?
A)Cognitive coping techniques to manage workplace stressors
B)Behavioural coping techniques to manage workplace stressors
C)Emotional coping techniques to manage workplace stressors
D)Cognitive and behavioural coping techniques to manage workplace stressors
E)Emotional and behavioural coping techniques to manage workplace stressors
Q3) Individualized socialization tactics are especially effective in inducing uniform behaviour.
A)True
B)False
Q4) All of the following are common examples of collective socialization EXCEPT for A)army boot camps.
B)fraternity pledge classes.
C)airline attendants.
D)salespeople.
E)apprenticeships.
10
Q5) Newcomers tend to seek out ________ information the most.
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Chapter 9: Leadership
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316 Verified Questions
316 Flashcards
Source URL: https://quizplus.com/quiz/22421
Sample Questions
Q1) A review of 95 studies on gender differences in perceptions of leadership effectiveness found that
A)men are perceived as more effective in middle management positions.
B)women are perceived as more effective in middle management positions.
C)there are no differences between men and women in any position.
D)men are perceived as more effective in senior management positions.
E)women are perceived as more effective in senior management positions.
Q2) If your new boss makes you experience meaning,competence,self-determination,and impact then he/she is probably a servant leader.
A)True
B)False
Q3) Research has isolated a large number of leadership traits that are highly associated with effective leadership.
A)True
B)False
Q4) Consideration and initiating structure are incompatible.
A)True
B)False
Q5) Men engage in more ________ leadership than women.
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Chapter 10: Communication
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270 Verified Questions
270 Flashcards
Source URL: https://quizplus.com/quiz/22422
Sample Questions
Q1) Cyberloafers tend to be less-educated males.
A)True
B)False
Q2) Information richness refers to the cost of using an information medium.
A)True
B)False
Q3) After six months on your new job,you were expecting your boss to provide you with a review of your performance.However,to your surprise,your co-workers and clients are also providing information on your performance.What is this an example of?
A)Congruence
B)Information richness
C)Grapevine
D)Survey feedback
E)360-degree feedback
Q4) Writing is classified as verbal communication rather than non-verbal communication.
A)True
B)False
Q5) What is considered proper professional behaviour varies across ________.
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Chapter 11: Decision Making
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240 Verified Questions
240 Flashcards
Source URL: https://quizplus.com/quiz/22423
Sample Questions
Q1) Sharon framed the problem as a choice between two losses.What is she likely to do now?
A)Make a conservative decision
B)Ignore sunk costs
C)Make a risky decision
D)Ignore sample sizes
E)Ignore economic considerations
Q2) Copious amounts of information that are often collected in real time and can come from a wide variety of sources,particularly digital is known as
A)analytics.
B)crowdsourcing.
C)big data.
D)digital data.
E)data analytics.
Q3) When people view a problem as a choice between losses,they tend to make conservative decisions.
A)True
B)False
Q4) A standardized way of solving a problem is a(n)________.
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Chapter 12: Power, Politics, and Ethics
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226 Verified Questions
226 Flashcards
Source URL: https://quizplus.com/quiz/22424
Sample Questions
Q1) Describe four influence tactics and explain how each may be related to one of the individual power bases.
Q2) According to the text,ethical business decisions are more likely to occur
A)if we treat others the way we expect to be treated.
B)after some systematic thinking about a decision's moral consequences.
C)after managers are trained to satisfice rather than maximize.
D)if a long-term orientation replaces a short-term orientation.
E)if industry competition is weak or nonexistent.
Q3) Political activity can be self-conscious and unconscious.
A)True
B)False
Q4) The text defined ethics as
A)acting morally.
B)systematic thinking about the moral consequences of decisions.
C)making decisions in such a way that the rights of all parties are considered.
D)a major step in the rational decision-making model.
E)reactive politics in organizations.
Q5) What are the five bases of individual power? Which one do you think is most powerful overall? Provide an example to illustrate your rationale.
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Chapter 13: Conflict and Stress
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315 Verified Questions
315 Flashcards
Source URL: https://quizplus.com/quiz/22425
Sample Questions
Q1) In the context of work groups and teams,relationship and process conflict tend to be detrimental to member satisfaction but beneficial for team performance.
A)True
B)False
Q2) Conflict is especially likely when those of low status are dependent upon those of high status.
A)True
B)False
Q3) Occasionally,some degree of task conflict is actually beneficial to member satisfaction.
A)True
B)False
Q4) What employees seem to handle the tension between work and family better than others?
A)Employees with high self-esteem
B)More conscientious employees
C)Employees with an internal locus of control
D)Employees with an external locus of control
E)Employees with a Type B personality
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Chapter 14: Organizational Structure
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287 Verified Questions
287 Flashcards
Source URL: https://quizplus.com/quiz/22426
Sample Questions
Q1) Very complex tasks dictate high ________.
Q2) Differentiation is a natural and necessary consequence of the vertical division of labour.
A)True
B)False
Q3) What is the most cited advantage of functional departmentation?
A)Efficiency
B)Communication
C)Coordination
D)Autonomy
E)Career ladders
Q4) Researchers have been learning that the most successful structure for achieving ambidexterity was one in which an innovative unit maintained its own ________,structure,and processes and at the same time was ________ with the organization by senior management.
A)culture; integrated
B)brand identity; integrated
C)separate distribution; integrated
D)financing; in conflict
E)culture; differentiated
Page 16
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Chapter 15: Organizational Change,Development,and Innovation
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261 Verified Questions
261 Flashcards
Source URL: https://quizplus.com/quiz/22427
Sample Questions
Q1) Compared to team building,survey feedback places ________ emphasis on the collection of valid data and ________ emphasis on the interpersonal processes of specific work teams.
A)more; more
B)more; less
C)less; more
D)less; less
E)more; the same
Q2) Who should feed back the results of organizational surveys to employees?
A)The company president
B)Change agents
C)External consultants
D)Local managers
E)Human resource managers
Q3) Innovative ideas can be extracted from the external environment.
A)True
B)False
Q4) In order for change to occur,people must have the capability and the opportunity and the ________ to change.
Q5) TQM is mainly about achieving ________ gains over a long period of time.
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