Course Introduction
Business Management Test Preparation
Business Management is a comprehensive course that explores the principles and practices essential to effective leadership and organizational success. Students will examine core topics such as strategic planning, organizational structure, decision-making, human resource management, marketing, finance, and operations. The course emphasizes the development of analytical, critical thinking, and problem-solving skills necessary for managing diverse business environments. Through real-world case studies and practical assignments, students will gain insights into the challenges and opportunities facing modern businesses, preparing them for leadership roles in a dynamic global marketplace.
Recommended Textbook Management Skills Application 14th Edition by Leslie Rue
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20 Chapters
1600 Verified Questions
1600 Flashcards
Source URL: https://quizplus.com/study-set/1937
Page 2
Chapter 1: Management in a Diverse Workplace
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38610
Sample Questions
Q1) Which of the following management roles includes activities such as stepping in when a subordinate suddenly leaves?
A) Leader
B) Entrepreneur
C) Disturbance handler
D) Negotiator
E) Resource director
Answer: C
Q2) A manager in the role of a _____ interacts with others to gain information.
A) leader
B) relationship builder
C) figurehead
D) spokesperson
E) monitor
Answer: B
Q3) Middle managers spend most of their time planning and organizing.
A)True
B)False
Answer: False
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Page 3
Chapter 2: The Management Movement
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Which of the following Acts resulted in establishment of minimum wages and requirement of time-and-a-half pay for hours worked over 40 in one week?
A) Labor Rights Act
B) National Labor Relations Act
C) Norris-La Guardia Act
D) Fair Labor Standards Act
E) Equal Pay Act
Answer: D
Q2) Frank and Lillian Gilbreth studied hand and body movements to eliminate _____.
A) worker-management conflict
B) slippage
C) boredom and monotony
D) wasted motion
E) errors
Answer: D
Q3) The major difference in the works of Taylor and Fayol was in their approach to management.
A)True
B)False Answer: False
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Chapter 3: Developing Communication Skills
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38612
Sample Questions
Q1) Linguistics is the science or study of the meanings of words and symbols.
A)True
B)False
Answer: False
Q2) Since no two people have the same personal experiences,memories,likes,and dislikes,different people perceive the same information differently.
A)True
B)False Answer: True
Q3) The desire to share the information,or inform another person about it,creates the need to communicate.
A)True
B)False Answer: True
Q4) The intranet is frequently referred to as the information superhighway.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Decision-Making Skills
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38613
Sample Questions
Q1) Explain the principle of bounded rationality.
Q2) Harry,a senior manager at Pine and Acorn Consultancy,needs to decide how best to expand the services of Pine and Acorn in new markets.He is following the model for creative decision making for this purpose.He has already described the present situation in writing.What should Harry do next?
A) Fact finding
B) Idea finding
C) Acceptance finding
D) Problem finding
E) Solution finding
Q3) _____ systems substitute computer processing for manual recordkeeping procedures.
A) Transaction-processing
B) Contingency
C) Management information
D) Clustering
E) Data support
Q4) List and describe the steps that are involved in making a nominal group technique work.
Q5) How can emotional attachments hurt decision makers?
Page 6
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Chapter 5: Ethical, social, and Legal Responsibilities of Management
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80 Flashcards
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Sample Questions
Q1) Business practices that are acceptable in one country may be considered unethical in others.
A)True
B)False
Q2) A _____ is an agreement between two parties to carry out a transaction,such as the sale of goods from a seller to buyer.
A) copyright
B) contract
C) trademark
D) legal tender
E) regulation
Q3) The Toxic Substances Control Act of 1976 bans the sale of impure,improperly labeled,falsely guaranteed,and unhealthful foods,drugs,and cosmetics.
A)True
B)False
Q4) What are LLCs?
Q5) Establishing a code of ethics guarantees the prevention of unethical behavior.
A)True
B)False
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Chapter 6: International Business
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38615
Sample Questions
Q1) In cultures that have high degree of power distance,the degree of equality is low.
A)True
B)False
Q2) List out the reasons for companies to expand into international markets.
Q3) The purpose of a tariff is to raise the price of domestic goods in order to allow foreign manufacturers to compete.
A)True
B)False
Q4) What term denotes tax on imports?
A) Quota
B) Embargo
C) Tariff
D) Penalty
E) Royalty
Q5) Expansion of international trade has led to interdependencies among the nations of the world.
A)True
B)False
Q6) Differentiate individualism from collectivism.
Page 8
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Chapter 7: The Basics of Planning and Strategic Management
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) During the implementation phase of the strategic management process,organizations typically _____.
A) identify their mission
B) set their long-run objectives
C) choose a corporate strategy
D) choose an appropriate organizational structure
E) identify past and present strategies
Q2) A business strategy is narrower in scope than a corporate strategy.
A)True
B)False
Q3) Liquidation is when a company sells or divests itself of a business or part of a business.
A)True
B)False
Q4) What is a strategic business unit (SBU)?
Q5) An organization's current structure places certain restrictions on strategy implementation.
A)True
B)False
Page 9
Q6) Why should planning involve personnel from all areas of the organization?
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Page 10
Chapter 8: Organizing Work
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80 Flashcards
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Sample Questions
Q1) ______ is the term used to denote the practice of working at home,being able to interact with the office while traveling,or working at a satellite office.
A) Flextime
B) Job rotation
C) Telecommuting
D) Job sharing
E) Empowerment
Q2) Which of the following is true of flextime?
A) It allows employees to choose when they start and end their workday without any limits.
B) It restricts employees from varying the hours worked each day.
C) It makes it difficult to retain hard-to-find qualified employees.
D) It allows employees to accommodate different lifestyles and schedules.
E) It lowers the productivity of employees and increases absenteeism and tardiness.
Q3) Outline some of the factors that affect the span of management.
Q4) Discuss the steps involved in the delegation process.
Q5) What are the four elements that allow empowerment to take root and thrive?
Q6) What are self-managed work teams?
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Chapter 9: Organizational Structure
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Product departmentalization adapts best to small,limited product organizations.
A)True
B)False
Q2) Which of the following is true about factors affecting organization structure?
A) Small organizations tend to be more decentralized than larger organizations.
B) The process of matching structure to strategy is simple and hence should not be given any importance.
C) Structural changes take place as an organization grows in size.
D) An organization's strategy is the only variable that has a bearing on its structure.
E) Organic systems are characterized by a rigid delineation of functional duties.
Q3) Rocco Carzo and John Yanouzas found that groups operating in a flat structure had significantly better performance than those operating in a tall structure.
A)True
B)False
Q4) What are the problems associated with line and staff organization?
Q5) Explain committees and boards of directors.
Q6) List a few variables affecting an organization's structure.
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Page 12
Chapter 10: Understanding Work Groups and Teams
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) For most employees,a formal work group is attractive because it increases pay and offers some satisfaction.
A)True
B)False
Q2) Women executives forming an informal group to share ideas about issues that women in management face is an example of a(n)_____ group.
A) command
B) interest
C) functional
D) contingency
E) task
Q3) _____ occurs when individuals who have played a significant role in a group are allowed some freedom within the group.
A) Hawthorne effect
B) Linchpin effect
C) Groupthink
D) Idiosyncrasy credit
E) Social loafing
Q4) What are the factors that affect group cohesiveness?
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Chapter 11: Staffing
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38620
Sample Questions
Q1) A(n)_____ consolidates information about the organization's current human resources.
A) job specification
B) job description
C) forecasting
D) skills inventory
E) affirmative action plan
Q2) The Peter Principle states that in a hierarchy such as a modern organization,_____.
A) individuals tend to rise to their levels of incompetence
B) all people have the right to work and advance on the bases of merit and ability
C) the amount of recruitment depends on the forecasted human resource needs
D) the use of temporary help is independent of economic conditions
E) individuals with disabilities should get increased access to jobs
Q3) What are the characteristics and the disadvantages of the lie detector tests?
Q4) Outline the six broad categories of information included in a skills inventory.
Q5) The Civil Rights Act of 1991 covers private employers with 15 or more employees.
A)True
B)False
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Chapter 12: Employee Training and Development
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80 Flashcards
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Sample Questions
Q1) In which of the following types of training is an employee given instruction and experience,both on and off the job,in all of the practical and theoretical aspects of the work required in a skilled occupation?
A) Classroom training
B) In-basket training
C) Vestibule training
D) 360 degree training
E) Apprenticeship training
Q2) Human asset accounting is an acceptable accounting practice for tax and financial reporting purposes.
A)True
B)False
Q3) The incident method is a variation of the _____ method.
A) mentoring
B) role playing
C) coaching
D) lecturing
E) case study
Q4) What does the orientation kit usually contain?
Q5) Discuss some of the characteristics of role playing.
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Chapter 13: Motivating Employees
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80 Flashcards
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Sample Questions
Q1) Which of the following is a suggestion for the effective use of reinforcement?
A) The consequences of a person's behavior must be less than the desired behavior.
B) All people should be rewarded the same irrespective of their levels of performance.
C) Managers should only give positive feedback.
D) Reprimands should be issued in front of others.
E) A person must be told what can be done to be reinforced.
Q2) According to Herzberg's two-factor approach to motivation,which of the following is a motivator?
A) Salary
B) Company policy
C) Recognition
D) Personal life
E) Working conditions
Q3) The need for power is basically a concern for influencing people by being strong and influential.
A)True
B)False
Q4) Outline the determinants of employee satisfaction and dissatisfaction.
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Page 16
Chapter 14: Developing Leadership Skills
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80 Flashcards
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Sample Questions
Q1) The path-goal theory of leadership and the expectancy theory of motivation are closely related in that leader behaviors can either increase or decrease employee expectancies.
A)True
B)False
Q2) The authority-obedience style of management in the Managerial Grid assumes that efficiency in operations results from properly arranging the conditions at work with minimum interference from other people.
A)True
B)False
Q3) The amount of authority a manager has depends on the amount of referent and expert power the manager can exert.
A)True
B)False
Q4) The Leader Behavior Description Questionnaire is used to determine what a successful leader does,regardless of the type of group being led.
A)True
B)False
Q5) Outline the factors that affect the leadership styles,as described by Fiedler.
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Chapter 15: Managing Conflict and Stress
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38624
Sample Questions
Q1) _____ is broadly defined as strategies used to minimize conflict in a diverse workplace,in both domestic and international settings.
A) Organizational agility
B) Organizational diplomacy
C) Organizational picketing
D) Organizational audit
E) Organizational chart
Q2) Third-party intervention has been found to be the least effective method of resolving conflict.
A)True
B)False
Q3) When the credit or blame for the success or failure of a particular assignment cannot be determined between two departments,_____ leads to conflict.
A) common resource dependence
B) mutual departmental dependence
C) unequal departmental dependence
D) goal segmentation
E) role ambiguity
Q4) Discuss some of the organizational guidelines for managing stress.
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Chapter 16: Managing Change and Culture
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80 Flashcards
Source URL: https://quizplus.com/quiz/38625
Sample Questions
Q1) The _____ culture involves low risk coupled with little feedback.
A) performance-reward
B) process
C) work-hard/play-hard
D) bet-your-company
E) tough-person, macho
Q2) Which of the following types of changes applicable to organizations include restructuring of jobs,policies,and personnel changes?
A) Technological changes
B) Environmental changes
C) Internal changes
D) Social changes
E) Economic changes
Q3) Who among the following is/are responsible for initiating most major changes in an organization?
A) Employees
B) Research and development departments
C) Top management
D) Government officials
E) Salespeople
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Chapter 17: Management Control
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80 Flashcards
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Sample Questions
Q1) Behavior control is based on direct,personal surveillance.
A)True
B)False
Q2) Objective realization requires constant monitoring to ensure that enough progress is being made toward established objectives.
A)True
B)False
Q3) Reactions to controls differ according to personality and prior experiences.
A)True
B)False
Q4) When financial information is used for control purposes,_____ indicate how well the organization is being managed.
A) liquidity ratios
B) profitability ratios
C) debt ratios
D) leverage ratios
E) activity ratios
Q5) What is the difference between quick ratio and the debt-to-equity ratio?
Q6) Outline some of the potential causes of performance deviations.
Page 20
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Chapter 18: Appraising and Rewarding Performance
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Sample Questions
Q1) Paid vacations,insurance plans,and paid holidays are usually determined by performance rather than by organizational membership and seniority.
A)True
B)False
Q2) Which of the following performance appraisal approaches assumes that one employee's performance evaluation is a function of the performance of other employees in the job?
A) The essay appraisal method
B) The production standards approach
C) The checklist method
D) The management by objectives (MBO) approach
E) The alternation ranking method
Q3) Describe the three steps usually followed for developing a behaviorally anchored rating scale (BARS)?
Q4) 360-degree feedback requires the manager to compare the performances of employees and place a certain percentage of employees at various performance levels.
A)True
B)False
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Chapter 19: Operations Management and Planning
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Sample Questions
Q1) Aggregate production planning is also referred to as aggregate operations planning.
A)True
B)False
Q2) Process selection specifies in detail the processes and sequences required to transform inputs into products or services.
A)True
B)False
Q3) From a planning perspective,Gantt charts emphasize the element of time by readily pointing out any actual or potential slippages.
A)True
B)False
Q4) _____ is a planning and control method that is used when the durations of the project activities are not accurately known.
A) Gantt chart method
B) Spanning tree technique
C) Program evaluation and review technique
D) Linear scheduling technique
E) Critical path technique
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Chapter 20: Operations Control
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Sample Questions
Q1) _____ includes the costs of acquiring and maintaining information for providers of services.
A) Design overhead-fixed
B) Direct labor-variable
C) Materials-variable
D) Production overhead-fixed
E) Production overhead-variable
Q2) With independent demand items,inventory stocking requirements are determined directly from the production plan.
A)True
B)False
Q3) The Malcolm Baldrige Award is administered by the American National Standards Institute (ANSI).
A)True
B)False
Q4) For a customer,quality may comprise of variables such as service and appearance.
A)True
B)False
Q5) Discuss just-in-time inventory control.Outline its strengths and weaknesses.
Page 23
Q6) Discuss the features of the ISO 14000 standards and outline its goals.
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