Business Management Study Guide
Questions
Course Introduction
Business Management is a comprehensive course designed to introduce students to the fundamental principles and practices of managing organizations. The course covers key topics such as organizational structure, leadership, strategic planning, decision-making, human resource management, and marketing. Students will explore both theoretical frameworks and practical applications through case studies and real-world examples, developing essential skills for effective management in a dynamic business environment. By the end of the course, students will gain a strong foundation in business management concepts, preparing them for leadership roles and further study in the field.
Recommended Textbook
Principles of Management v1.1 by Mason
A. Carpenter
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16 Chapters
1642 Verified Questions
1642 Flashcards
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Page 2
Chapter 1: Introduction to Principles of Management
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) The three interpersonal roles primarily concerned with interpersonal relationships in an organization are: ___________________,_________________,and
Answer: figurehead,leader,liaison
Q2) Organizational citizenship behaviors can be understood as:
A)individual behaviors that are beneficial to the organization and not recognized by the formal reward system.
B)individual behaviors that are beneficial to the organization and are recognized by the formal reward system.
C)group behaviors that are beneficial to the organization and are recognized by the formal reward system.
D)group behaviors that are beneficial to the organization and are not recognized by the formal reward system.
Answer: A
Q3) ______________ is any aspect of group interaction that inhibits good problem solving.
Answer: Process loss
Q4) Strategy is a coherent plan of action,articulated in ________ and ___________.
Answer: goals ,objectives
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Chapter 2: Personality, Attitudes, and Work Behaviors
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) _____________ is the emotional attachment people have toward the company they work for.
Answer: Organizational commitment;
Q2) Managers need to consider the individual and the situation when making:
A)Organizing decisions about the job
B)Leading decisions about the organization
C)Controlling decisions about the departments
D)Planning decisions about the strategies of the company
Answer: A
Q3) In order to effectively manage organizational behavior,it is helpful to have an understanding of different employees' personality.
A)True
B)False
Answer: True
Q4) Stereotypes are generalizations based on an individual characteristic.False: Stereotypes are generalizations based on a group characteristic.Medium;Comprehension
A)True
B)False
Answer: False
Page 4
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Chapter 3: History, Globalization, and Values-Based Leadership
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) A _________ is a way for many people to collaborate and contribute to an online document or discussion.
Answer: wiki
Q2) Fayol,Taylor and the Gilbreths presumed that managers were not overseeing manual labor tasks.
A)True
B)False
Answer: False
Q3) People in positions of authority in high power distance societies expect obedience.
A)True
B)False
Answer: True
Q4) In a learning organization,sharing knowledge quickly throughout the organization is the way to make everyone a smart,contributing member.
A)True
B)False
Answer: True
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Chapter 4: Developing Mission, Vision, and Values
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) What are the three steps in identifying stakeholders?
Q2) A useful personal mission and vision statement should include all of the following EXCEPT:
A)What you wish to accomplish
B)What you would like to contribute
C)What qualities you would like to develop
D)What career you would like to take
Q3) ______________ is the function of management that involves developing an organizational structure and allocating human resources to ensure the accomplishment of objectives.
Q4) What is an example of the imagination type of creativity,characterized by new ideas and breakthroughs?
Q5) Imagination and improvement emphasize different approaches to creativity.
A)True
B)False
Q6) Social networks are often referred to as:
A)The invisible organization
B)Important to organizational culture
C)NIH
D)Important to the mission and vision of the organization
Page 6
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Chapter 5: Strategizing
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Why would you consider the Nike brand as a valuable intangible asset?
Q2) Why do firms pursing a differentiation strategy become vulnerable to different competitive threats more than firms pursing a cost leader strategy? Customers may sacrifice features,service,or image for cost savings.Customers who are price sensitive may be willing to forgo desirable features in favor of a less costly alternative.Medium;Comprehension
Q3) Evidence suggests that companies often find it difficult to identify new customers.
A)True
B)False
Q4) By drawing on external analysis and emphasizing core competencies when formulating strategies,companies learn to compete primarily on the basis of firm-specific differences.
A)True
B)False
Q5) One approach to focusing is to service either industrial buyers or consumers,but not both.
A)True
B)False
Q6) ________________ stands for strengths,weaknesses,opportunities,and threats.
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Chapter 6: Goals and Objectives
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92 Verified Questions
92 Flashcards
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Sample Questions
Q1) The performance plan is more complex than the Balanced Scorecard.False: The performance plan is less complex than the Balanced Scorecard.Medium;Comprehension
A)True
B)False
Q2) Characteristics of the approach to setting and managing goals and objectives include which of the following?:
A)More is better
B)Measures should be linked to the capabilities of each employee.
C)Measures should only include the present to ensure success
D)Measures should be based around the needs of customers,shareholders and other key stakeholders
Q3) CSR stands for ___________________.
Q4) While goals may sometimes be general,the objectives and the metrics that gauge them should be specific.
A)True
B)False
Q5) The discipline of creating a Balanced Scorecard forces companies to integrate what two functions?
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Chapter 7: Organizational Structure and Change
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91 Verified Questions
91 Flashcards
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Sample Questions
Q1) What does it mean for companies that the workforce is getting older? Organizations may realize that as the workforce gets older,the types of benefits workers prefer may change.Work arrangements such as flexible work hours and job sharing may become more popular as employees remain in the workforce even after retirement.Medium;Comprehension
Q2) Explain how the manufacturer Caterpillar suffered the consequences of decentralized decision making.
Q3) Organizational change can take the form of which of the following?:
A)Structure,strategy,policies,or culture
B)Change should be planned on quarterly basis and measured for progress
C)Fundamentally,organizational change is a process that involved effective products or services
D)Change should moderate so as to not disrupt corporate cultural norms..
Q4) What are the four aspects of organizational structure that have been frequently studied in the literature and are mentioned in your text?
Q5) ______________ involves being disturbed by changes without necessarily voicing these opinions.
Q6) ______________ is the most negative reaction to a proposed change attempt.
Q7) The second stage of Lewin's change model is ______________ change.
Page 9
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Chapter 8: Organizational Culture
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89 Verified Questions
89 Flashcards
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Sample Questions
Q1) The _____________ function involves creating and implementing organizational design decisions.
Q2) Do organizations have a single culture? In reality there might be multiple cultures within the organization.For example,people working on the sales floor may experience a different culture from that experienced by people working in the warehouse.Medium;Comprehension
Q3) Defined as shared values and beliefs that are in direct opposition to the values of the broader organizational culture,________________ is often shaped around a charismatic leader.
Q4) Cultures that emerge within different departments,branches,or geographic locations are called:
A)Subcultures
B)Countercultures
C)Stable cultures
D)Bureaucratic cultures
Q5) Leaders shape _________________ by their reactions to the actions of others around them.
Q6) _____________ are shared principles,standards,and goals.
Q7) How did Continental Airlines successfully change its culture?
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Chapter 9: Social Networks
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72 Verified Questions
72 Flashcards
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Sample Questions
Q1) Access network shows who has access to whose knowledge and expertise.
A)True
B)False
Q2) Strong ties,exist among individuals who know each other,at least by reputations,but who do not engage in a regular exchange of resources.
A)True
B)False
Q3) If you want a personal network,identify lateral and vertical relationships with other functional and business unit managers.
A)True
B)False
Q4) Managers develop personal networks that allow them to advance in their careers by connecting with:
A)Stakeholders
B)Employees
C)Other managers
D)Professional associations
Q5) What is the innovation network?
Q6) What are operational networks?.
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Chapter 10: Leading People and Organizations
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) When leaders are task-oriented,productivity tends to be a bit higher.
A)True
B)False
Q2) When employees know exactly how to perform their jobs but their jobs are unpleasant,participative leadership may be effective.False: When employees know exactly how to perform their jobs but their jobs are unpleasant,supportive leadership may be effective.Hard;Comprehension
A)True
B)False
Q3) What is leader-member exchange theory?
Q4) Some tips to achieve servant leadership style include which of the following suggestions offeed in your text?:
A)Establish SMART goals for each employee and ensure they reach them.
B)One of your key priorities should be to help employees reach their goals
C)Establish consistent employee reviews
D)Have all of the answers and tell employees how they can achieve their goals
Q5) Leaders who challenge organizational norms and status quo,and encourage employees to think creatively and work harder use ________________.
Q6) According to the path-goals theory of leadership,what is the leader's main job?
Page 12
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Chapter 11: Decision Making
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62 Verified Questions
62 Flashcards
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Sample Questions
Q1) If a group is diverse,poor decisions may be made because different group members may have different ideas based on their background and experience.False: If a group is diverse,better decisions may be made because different group members may have different ideas based on their background and experience.Easy;Knowledge
A)True
B)False
Q2) The tendency to accept the first alternative that meets minimum criteria is called:
A)Bounded rationality model
B)Intuitive decision-making model
C)Satisfice
D)Analysis paralysis
Q3) Research shows that for top management teams,groups that debate issues and which are diverse make decisions that are more comprehensive and better for the bottom line in terms of profitability and sales.
A)True
B)False
Q4) The tendency of some members to put forth less effort while working within a group is called _______________.
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13
Chapter 12: Communication in Organizations
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) The popularity and power of Blogs is growing,with the total of Fortune 500 companies having official Blogs at:
A)3%
B)5%
C)7%
D)11%
Q2) In the process model of communication,a sender originates the message with a _______________.
Q3) Research shows that lateral communication done between peers can influence important organizational outcomes such as turnover.
A)True
B)False
Q4) A process by which information is exchanged between individuals through a common system of symbols,signs,or behavior is _________________.
Q5) Managers listen up to how much of each day?
A)15%
B)30%
C)55%
D)70%
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Chapter 13: Managing Groups and Teams
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) A fifth and final stage of the four-stage map of group evolution is called
Q2) The team tasks which include making something such as a building,product,or marketing plan is called ?????________________.
Q3) A group with low-collective efficacy is one whose members share a belief in the group's capability to pursue its agreed-upon course of action and attain its goals.
A)True
B)False
Q4) A team may be charged with coming up with a new marketing slogan which is what kind of task?
A)Production
B)Idea generation
C)Directing
D)Problem-solving
Q5) Name five of the ten work team roles.
Q6) The two roles related to activities outside of the team that help to connect the team to the larger organization is called _______________.
Q7) Why did organizations first begin to use self-managed teams?
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Chapter 14: Motivating Employees
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) In the equity theory,inputs are the rewards the person feels he or she is receiving from a situation.
A)True
B)False
Q2) Why is the two-factor theory a valuable aid to managers?
Q3) Maslow's hierarchy is a ____________ way of thinking about the different needs employees may have at any given point and explains different reactions they may have to similar treatment.
Q4) Job design is one of the many organizational design decisions managers must make when engaged in the POLC function of:
A)Planning
B)Organizing
C)Leading
D)Controlling
Q5) What is the difference between need- and process-based theories?
Q6) ________________ involves removal of unpleasant outcomes once desired behavior is demonstrated.
Q7) Equity theory deals with ____________ fairness,and therefore it is considered to be a distributive justice theory.
Page 16
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Chapter 15: The Essentials of Control
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) The net income portion of the P&L statement is the bottom line and is a measure of a firm's ability to operate at a profit.
A)True
B)False
Q2) Lean organizations strive to improve value stream by reducing the size of production batches,and in the process,they increase flexibility and lower costs.
A)True
B)False
Q3) What is the overall budget a manager creates monthly or quarterly?
Q4) What is lean control? It is a process for measuring and reducing inventory and streamlining production.It is a means for changing the way a company measures plant performance.It is a knowledge-based system.
Q5) A core principle in the Womack and Jones lean framework is that value must be defined and specified from the _____________ perspective.
Q6) __________________ examines the relationship between specific figures on the financial statements and helps explain their significance.
Q7) What comprises the cash flow statement?
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Chapter 16: Strategic Human Resource Management
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) The acronym for strategic human resource management is ___________.
Q2) Techniques that were developed to achieve productivity breakthroughs in manufacturing can be applied to talent management.
A)True
B)False
Q3) The __________________ identifies and measures the behaviors,skills,and results required for the workforce to contribute to the company's success.
Q4) Give three suggestions for writing an effective job description.
Q5) Teams whose members have complementary skills are often more successful because members understand each other.
A)True
B)False
Q6) Any tests given to candidates must be job-related and follow guidelines set forth by:
A)The employers Employee Handbook
B)EEOC
C)Diversity management policies
D)SHRM policies
Q7) What are the four sequential elements in the workforce scorecard?
Page 18
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