Course Introduction
Business Management
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Business Management is a comprehensive course that introduces students to the fundamental principles and practices involved in managing organizations. The curriculum covers essential topics such as planning, organizing, leading, and controlling business operations. Students will explore various management theories, decision-making processes, leadership styles, and strategies for effective team building and communication. Through case studies and practical exercises, the course also addresses contemporary challenges in business, ethical considerations, and the impact of globalization on management practices, equipping students with the skills necessary to succeed in a dynamic business environment.
Recommended Textbook Management 8th Australia Edition by Stephen Robbins
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18 Chapters
2328 Verified Questions
2328 Flashcards
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Page 2
Chapter 1: Managers in the Workplace
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) Which of the following types of skills is described with terms such as 'abstract situations' and 'visualisation'?
A)strategic
B)human
C)conceptual
D)interpersonal
E)technical
Answer: C
Q2) ________ distinguishes a managerial position from a non-managerial one.
A)Coordinating and integrating others' work
B)Manipulating others
C)Concern for the law
D)Increasing efficiency
E)Defining market share
Answer: A
Q3) Conceptual skills become less important as a manager moves into top management.
A)True
B)False
Answer: False
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Chapter 2: Management History
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) According to Weber's ideal bureaucracy, jobs broken down into simple, routine, and well-defined tasks are characteristics of which feature?
A)division of labour
B)impersonality
C)autocracy
D)career orientation
E)authority hierarchy
Answer: A
Q2) Frank Gilbreth's best-known contribution to scientific management concerned which of the following issues?
A)reducing the number of motions
B)pay systems
C)selecting the best worker
D)inventory control
E)management's role
Answer: A
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Chapter 3: Managing the External Environment and Organisational Culture
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) Environmental uncertainty can be divided into two dimensions: degree of trust and degree of integration.
A)True
B)False
Answer: False
Q2) Refer to Changing Organisational Culture (Scenario).Mary has also been asked, as part of the cultural change, to build on the belief that managers are directly responsible for the organisation's success or failure and not forces outside their control.This would be consistent with an organisational culture that has a(n)________ view of management.
A)traditional
B)omnipotent
C)standard
D)symbolic
E)conservative
Answer: B
Q3) Economic conditions are part of the organisation's specific environment.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Managing in a Global Environment
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) Successful global management requires an attitude that is best described as
A)ethnocentric
B)parochial
C)polycentric
D)geocentric
E)duocentric
Q2) The GLOBE (Global Leadership and Organisational Behaviour Effectiveness)research program was conducted ________.
A)prior to Hofstede's study
B)in an endeavour to disprove Hofstede's study
C)at the same time as Hofstede's study but covered more companies
D)after Hofstede's study, to continue investigating cross-cultural leadership behaviours
E)to compare culture differences between Asian and western countries
Q3) In a short essay, explain the differences among a multidomestic corporation, a global company and a borderless organisation.Include examples of companies for each of the types of organisations discussed.
Q4) In a short essay, describe three major regional trading alliances.
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Chapter 5: Social Responsibility and Managerial Ethics
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141 Verified Questions
141 Flashcards
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Sample Questions
Q1) One way managers can use to reduce unethical behaviour, is to delineate job goals and performance appraisal mechanisms.
A)True
B)False
Q2) Which of the following is a basic definition of ethics?
A)moral guidelines for behaviour
B)rules for acknowledging the spirit of the law
C)principles, values and beliefs that define what is right and wrong behaviour
D)principles for legal and moral development
E)There is no way to define ethics.
Q3) Many companies have ________ to encourage whistleblowers to come forward.
A)paid more attention to employees' behaviour
B)posted the Sarbanes-Oxley Act
C)set up ethics hotlines
D)paid spotters fees or rewards to whistleblowers
E)shared their values
Q4) Affluent societies account for more than 95 per cent of the world's energy and resource consumption.
A)True
B)False
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Chapter 6: Managers As Decision Makers
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143 Verified Questions
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Sample Questions
Q1) Refer to The Car (Scenario).Colleen decides to have all of the problems fixed on the car.She believes that the repair person has found all the problems and that there will be no problem correcting the imperfections within a specified budget.If she is correct, this is an example of a ________ decision.
A)parochial
B)irrational
C)ethical
D)rational
E)escalating commitment
Q2) Refer to Decisions, Decisions (Scenario).According to the decision-making process, the first step Sandra should take would be to ________.
A)analyse alternative solutions
B)identify decision criteria
C)evaluate her decision's effectiveness
D)implement the chosen alternative
E)identify the problem
Q3) In a short essay, discuss the differences between a procedure, a rule and a policy.Include specific examples of each to support your answer.
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Chapter 7: Managing Change and Innovation
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Creative destruction is the process of transformation that accompanies radical innovation.
A)True
B)False
Q2) In a short essay, discuss innovation to achieve outcomes in the form of economic, environmental and social sustainability and list five important elements for integrating sustainability into the innovation process.
Q3) One reason people resist change is that it substitutes ambiguity for uncertainty.
A)True
B)False
Q4) Which of the following techniques for reducing resistance to change is based on the belief that, if employees receive the full facts and clarifications, they will no longer be resistant?
A)participation
B)manipulation and co-optation
C)negotiation
D)facilitation and support
E)education and communication
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Page 9
Chapter 8: Foundations of Planning
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120 Flashcards
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Sample Questions
Q1) Which of the following is a suggestion for improving forecasting effectiveness?
A)Develop a single and effective method.
B)Pay attention to trend turning points.
C)Develop complex and detailed mathematical models.
D)Develop a 'moderate change' forecast as a base estimate.
E)Shorten the length of forecasts.
Q2) Effective planning in dynamic environments means flattening the organisational hierarchy.
A)True
B)False
Q3) Forecasting techniques fall into what two categories?
A)fixed asset and human capital
B)predictive and confirmatory
C)quantitative and qualitative
D)short-term and long-term
E)empirical and conceptual
Q4) 'Qualitative forecasting' uses the judgment and opinions of knowledgeable individuals.
A)True
B)False
Page 10
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Chapter 9: Strategic Management
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88 Flashcards
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Sample Questions
Q1) The key for managers is responding quickly when it is obvious that the strategy is not working.
A)True
B)False
Q2) If McDonald's was to buy out KFC, McDonald's would be growing by vertical consolidation.
A)True
B)False
Q3) A 'stability strategy' is developed when management decides it will remain profitable by maintaining the status quo in a rapidly changing external environment.
A)True
B)False
Q4) A(n)________ strategy is a short-run corporate-level strategy designed to address minor performance problems.
A)retrenchment
B)acquisition
C)growth
D)stability
E)expansion
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Chapter 10: Managerial Controls
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144 Flashcards
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Sample Questions
Q1) What information source used to measure performance has the disadvantages of being subject to personal bias and consuming a lot of time?
A)written reports
B)standardised tests
C)personal observation
D)statistical reports
E)oral reports
Q2) Refer to Types of Control (Scenario).The customer suggestion and comment cards are considered a form of ________ control.
A)concurrent
B)covert
C)feedback
D)feedforward
E)anticipatory
Q3) 'Objectives' are set as part of the controlling process.
A)True
B)False
Q4) In a short essay, discuss the common measures of organisational performance.
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Page 12
Chapter 11: Managing Operations
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) ________ is the process of managing the entire sequence of integrated activities and information about product flows along the entire value chain.
A)Ethical chain management
B)Technological chain management
C)Financial chain management
D)Supply chain management
E)Value chain management
Q2) Investment in which of the following types of information technology allows Dell Computer Corporation to meet customer's needs in a way that competitors have been unable to match?
A)the customer website
B)the supplier website
C)the corporate website
D)the company's intranet
E)an intranet site
Q3) In a short essay, define 'value chain management' and compare it to 'supply chain management'.Next, discuss the goals of value chain management.
Q4) In a short essay, discuss technology's role in manufacturing.
Q5) List and summarise six product quality and six service quality dimensions.
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Chapter 12: Organisational Structure and Design
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) Which type of environment is best suited for mechanistic organisations?
A)dynamic
B)manufacturing
C)service
D)combination
E)stable
Q2) Joan Woodward attempted to view organisational structure from a technological perspective.
A)True
B)False
Q3) ________ refers to the degree to which jobs within the organisation are standardised and the extent to which employee behaviour is guided by rules and procedures.
A)Standardisation
B)Centralisation
C)Chain of command
D)Strategy
E)Formalisation
Q4) In a short essay, discuss the characteristics of mechanistic and organic organisations.
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Chapter 13: Managing Teams
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Sample Questions
Q1) In which of the following stages of group development do people join the group either because of a work assignment, in the case of a formal group, or for some other benefit desired, in the case of an informal group?
A)storming
B)forming
C)performing
D)conforming
E)norming
Q2) A norm is a set of expected behaviour patterns attributed to someone who occupies a given position in a social unit.
A)True
B)False
Q3) A ________ refers to a set of expected behaviour patterns attributed to someone who occupies a given position in a social unit.
A)group cohesiveness
B)role
C)status system
D)norm
E)conformity behaviour
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Page 15
Chapter 14: Managing Human Resources
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) The primary determinant of an individual's pay is his/her job experience.
A)True
B)False
Q2) ________ are places in which job candidates undergo performance-simulation tests that evaluate managerial potential.
A)Assessment centres
B)Decruitment centres
C)Attribution centres
D)Jobbing centres
E)Business schools
Q3) Refer to A Legal Question (Scenario).Asha's solicitor suggested that she consider looking into a violation of a law that 'prohibits discrimination in recruitment, promotion and dismissal decisions based on grounds of religious or ethnic beliefs, age, race, gender, sexual orientation, disability or marital status.' This is known as the ________.
A)Employee Relations Act 2000
B)Workplace Relations Act 1996
C)Human Rights Act 1993
D)Sex Discrimination Act 1975
E)State Sector Act 1988
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Page 16
Chapter 15: Understanding and Managing Individual Behaviour
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) A person who rates high on Holland's social scale would probably find a good match with which of the following jobs?
A)painter
B)farmer
C)economist
D)teacher
E)bank teller
Q2) Which of the following is a managerial tool that can help guide employees in their learning in graduated steps?
A)retention behaviour
B)reproduction behaviour
C)motivational behaviour
D)shaping behaviour
E)reinforcement behaviour
Q3) Which of the following is NOT one of Holland's personality types?
A)realistic
B)artistic
C)social
D)extroverted
E)investigative
Page 17
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Chapter 16: Managers and Communication
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) In a short essay, explain two communication challenges that new technology has created.
Q2) All of the following are mentioned in the textbook as obvious variables that influence the language a person uses and the definitions he or she gives to words EXCEPT
A)gender
B)education
C)age
D)cultural background
E)both B and C
Q3) In a short essay, list and discuss the two developments in information technology that seem to be having the most significant impact on current managerial communication.
Q4) The horizontal network represents communication flowing between a clearly identifiable and strong leader and others in a work group or team.
A)True
B)False
Q5) In a short essay, list and discuss five suggestions for managers to overcome barriers to communication.
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Chapter 17: Motivating Employees
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128 Flashcards
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Sample Questions
Q1) To maximise motivation among today's diverse workforce, managers need to think in terms of ________.
A)flexibility
B)needs
C)consistency
D)wants
E)organisational strategy
Q2) People with a high need for affiliation prefer cooperative situations to competitive ones.
A)True
B)False
Q3) Which of the following is NOT valid according to the textbook in relation to teleworking?
A)The hours are flexible.
B)There is freedom to dress as you please.
C)There are few or no interruptions from colleagues.
D)Many jobs can be done at home, linked by computer and the internet.
E)All teleworking workers are introverts.
Q4) In a short essay, explain the concept of motivation.Then identify and describe the three key aspects of motivation.
Page 19
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Chapter 18: Managers As Leaders
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Sample Questions
Q1) Refer to Jack and Jill (Scenario).Fiedler's contingency model would classify Jack as ________ oriented.
A)achievement
B)organisation
C)relationship
D)employee
E)task
Q2) The Situational Leadership® Model focuses on followers' readiness.
A)True
B)False
Q3) According to the Ohio State studies, the dimension of leader behaviour that is defined as the extent to which a leader had job relationships characterised by mutual trust and respect for group members' ideas and feelings is called ________.
A)initiation
B)cultural
C)consideration
D)physical
E)democratic
Q4) In a short essay, list and discuss the seven traits associated with leadership.
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