Business Management Review
Questions
Course Introduction
Business Management is an interdisciplinary course that explores the fundamental principles and practices essential for running and leading organizations effectively. This course covers core concepts such as planning, organizing, leading, and controlling, as well as decision-making, strategic management, human resource management, marketing, operations, and financial management. Students will gain insight into both the theoretical frameworks and practical applications of managing businesses in dynamic environments, preparing them for leadership roles in a variety of industries and organizational settings.
Recommended Textbook
Organization Development and Change 10th Edition by Thomas G. Cummings
Available Study Resources on Quizplus
23 Chapters
473 Verified Questions
473 Flashcards
Source URL: https://quizplus.com/study-set/1126 Page 2
Chapter 1: General Introduction to Organization Development
Available Study Resources on Quizplus for this Chatper
23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/22112
Sample Questions
Q1) OD helps members of an organization solve their own problems.
A)True
B)False
Answer: True
Q2) Conclusions about the first T-group experiment were (1) feedback from the group was a rich learning experience and (2) the process could be transferred to "back home situations."
A)True
B)False
Answer: True
Q3) The normative background in OD represents a human relations approach represented as the "one-best-way" to manage organizations.
A)True
B)False
Answer: True
Q4) Productivity and QWL ideas were originated by Kurt Lewin.
A)True
B)False
Answer: False
Page 3
To view all questions and flashcards with answers, click on the resource link above.
Chapter 2: The Nature of Planned Change
Available Study Resources on Quizplus for this Chatper
24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/22113
Sample Questions
Q1) The three sequential steps in Lewin's change model are
A) freezing, movement, changing
B) unfreezing, movement, refreezing
C) unfreezing, refraining, refreezing
D) changing, movement, freezing
Answer: B
Q2) Diagnostic models for analyzing problems explore activities at the organization level, group level, and individual level.
A)True
B)False
Answer: True
Q3) Which activity is not part of the general model of planned change?
A) interviews and action planning
B) entering and contracting
C) diagnosis
D) planning and implementing
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
4
Chapter 3: The Organization Development Practitioner
Available Study Resources on Quizplus for this Chatper
17 Verified Questions
17 Flashcards
Source URL: https://quizplus.com/quiz/22114
Sample Questions
Q1) Despite the flexibility of the OD profession, most OD professionals have had specific training in OD.
A)True
B)False
Answer: True
Q2) One of the major limitations of the internal consultant is
A) their lack of understanding of the organization
B) their access to information
C) their potential loss of objectivity
D) their lack of training
Answer: C
Q3) Which is true of external OD consultants?
A) they are younger than internal OD consultants
B) they have less experience than internal OD consultants
C) they spend less time in OD than do internal OD practitioners
D) none of the above
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Entering and Contracting
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/22115
Sample Questions
Q1) When it comes to entering into an OD relationship, what is meant by the phrase, "the problem is never the problem"?
A) new problems arise during the OD process
B) the presenting problem may just be a symptom rather than the real problem
C) the client may not reveal the problem
D) OD interventions only address symptoms, not problems
Q2) The practitioner's desire to be seen as competent may lead to the agreement to consult on a project that is beyond the practitioner's skills.
A)True
B)False
Q3) Describe how an organization might select an OD practitioner, noting what criteria are important to evaluate.
Q4) Contracting is typically a very formal, written process when internal OD practitioners are involved.
A)True
B)False
Q5) What are some of the factors which could affect the dynamics of the relationship between client and practitioner?
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Diagnosing
Available Study Resources on Quizplus for this Chatper
23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/22116
Sample Questions
Q1) In making a good diagnostic model, "hands on" knowledge and practical information are more important than organization theory.
A)True
B)False
Q2) To diagnose an organization, the OD practitioner carefully examines the management team to discover the cause its problems.
A)True
B)False
Q3) Outline the Open Systems model and describe the inputs, transformations, and outputs.
Q4) Collaborating with management is essential for a successful diagnosis.
A)True
B)False
Q5) Diagnostic models incorporate
A) scientific models of how organizations function
B) conceptual frameworks of how organizations function
C) intuitive "hunches" of how organizations function
D) all of the above
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Collecting, Analyzing, and Feeding Back Diagnostic Information
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/22117
Sample Questions
Q1) The question, "how satisfied are you with your work group?" was asked of five groups using a five-point scale where 1= very dissatisfied and 5 = very satisfied. Which group is most satisfied?
A) Mean = 4.0; standard deviation = .60
B) Mean = 4.2; standard deviation = .65
C) Mean = 4.1; standard deviation = .65
D) Mean = 4.2; standard deviation = .90
Q2) Which of the following is not important for OD practioners to address before collecting data from members of an organization?
A) confidentiality of responses
B) plans on how to adopt the strategic plan
C) how much time and effort people must spend providing data
D) describe to members how they might benefit from the data feedback
Q3) Questionnaires are often used because
A) they can collect data from many people
B) data can be analyzed quickly
C) they are inexpensive on a per-person basis
D) all of the above
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Designing Interventions
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/22118
Sample Questions
Q1) Which of the following is not a type of OD intervention outlined in this text?
A) human process interventions
B) human resources management
C) strategic
D) financial
Q2) Discuss the four major types of interventions including descriptions of specific interventions within each main category.
Q3) Which of the following best describes technostructural interventions?
A) changing the high-tech areas within the organization
B) helping organizations decide on markets, products or services
C) changing job design and division of labor
D) none of the above
Q4) Key questions to ask when deciding the appropriate intervention method are
A) Have the issues been accurately diagnosed?
B) Are change methods appropriate to the organizational issues identified in diagnosis?
C) Can skills to implement the intervention be transferred to organizational members?
D) all of the above
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Managing Change
Available Study Resources on Quizplus for this Chatper
19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/22119
Sample Questions
Q1) To sustain momentum a change agent must:
A) provide resources for change
B) builds support systems
C) develop new competencies and skills in the organization
D) all of the above
Q2) OD consultants can use power constructively in organizations.
A)True
B)False
Q3) The vision process involves:
A) describing the organization's core ideology
B) looking at desired performance and human outcomes
C) a vivid description of the future state
D) all of the above
Q4) If you were developing a change program, how would you create readiness for change?
Q5) A vision is driven by people's values and preferences.
A)True
B)False
Q6) Why do most change efforts fail?
To view all questions and flashcards with answers, click on the resource link above. Page 10
Q7) What political activities might be engaged in to successfully implement change?
Chapter 9: Evaluating and Institutionalizing Organization
Development Interventions
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/22120
Sample Questions
Q1) Typically, OD interventions offer specific prescriptions to change interpersonal behaviors and ways of thinking about organizations.
A)True
B)False
Q2) When should you identify the measurement variables to be used for evaluation and feedback?
A) diagnosis stage
B) intervention stage
C) implementation stage
D) evaluation stage
Q3) Assessment intended to discover intervention outcomes is called implementation feedback.
A)True
B)False
Q4) Which is not an intervention characteristic that affects institutionalization?
A) goal specificity
B) internal support
C) programmability
D) worker satisfaction
Q5) Define institutionalization and discuss specific institutionalization processes.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Interpersonal and Group Process Approaches
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/22121
Sample Questions
Q1) Discuss the role of the OD consultant in a third-party intervention. Include the factors and tactical choices that will support conflict resolution.
Q2) The episodic model of conflict identifies strategies for conflict resolution that are focused on avoiding situations that introduce conflict and emphasizing accommodation.
A)True
B)False
Q3) The basic difference between process consultation and third-party interventions is that the latter focuses on interpersonal dysfunctions in social relationships.
A)True
B)False
Q4) Describe process consultation. Discuss when is should be used and how it applies to organization development.
Q5) Process consultants offer expert help in the form of solutions to problems. A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Organization Process Approaches
Available Study Resources on Quizplus for this Chatper
21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/22122
Sample Questions
Q1) Intergroup relations interventions are necessary whenever there is conflict between two or more groups.
A)True
B)False
Q2) What kind of group uses members from several other groups to help solve organization wide problems?
A) intergroup
B) microcosm
C) matrix
D) hybrid
Q3) Behavioral interventions help groups change their attitudes about one another.
A)True
B)False
Q4) The confrontation meeting intervention is a promising approach for mobilizing organization problem solving, particularly during highly effective organization performance.
A)True
B)False
Q5) Compare and contrast the open-systems and open-space methods for large-group interventions.
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Restructuring Organizations
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/22123
Sample Questions
Q1) Interventions aimed at structural design include
A) traditional ways of dividing the organization's overall work
B) integrative and flexible ways of dividing work
C) structural changes like downsizing
D) all of the above
Q2) Discuss the difference between process-based and network-based structures.
Q3) When sub-units operate as independent profit centers, an internal market network exists.
A)True
B)False
Q4) Diagnostic guidelines are extremely important for determining the appropriate structure for a particular organization.
A)True
B)False
Q5) The matrix structure is the best and most flexible organization structure.
A)True
B)False
Q6) Describe either a functional, self-contained, or matrix structure and discuss its advantages and disadvantages.
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Employee Involvement
Available Study Resources on Quizplus for this Chatper
19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/22124
Sample Questions
Q1) Innovative reward systems are not relevant to employee involvement applications.
A)True
B)False
Q2) A distinguishing feature of the total quality management approach is
A) attention to rewards
B) development of problem solving skills
C) the improvement of processes
D) training
Q3) Discuss parallel structures and the type of organization that would benefit most from this approach.
Q4) Describe the four elements associated with employee involvement interventions.
Q5) A working definition of EI encompasses which of the following criteria?
A) power
B) rewards
C) information
D) all of the above
Q6) Quality circle applications usually involve group problem solving training but no group facilitators.
A)True
B)False
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Work Design
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22125
Sample Questions
Q1) "Vertical loading" of a job results in combined tasks and increased autonomy.
A)True
B)False
Q2) Professional work that requires high levels of employee self-control usually involves low degrees of technical uncertainty.
A)True
B)False
Q3) Traditional jobs that show little need for worker cooperation are characterized as
A) having a high degree of technical uncertainty
B) having a low degree of technical uncertainty
C) having a high degree of technical interdependence
D) having a low degree of technical interdependence
Q4) Counselor, or facilitator, would be a more appropriate title than self-managed work group leader.
A)True
B)False
Q5) The degree of autonomy affects the employee performance and satisfaction. A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Performance Management
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/22126
Sample Questions
Q1) Various departments within an organization initiate performance management.
A)True
B)False
Q2) Reward inequities can be a major source of job dissatisfaction.
A)True
B)False
Q3) Contrast the effects of various reward systems. Which are most effective?
Q4) When rewarding employees for the skills they possess, skill-based pay systems are highly effective.
A)True
B)False
Q5) Goal setting interventions involve managers and employees in jointly setting subordinate's goals, monitoring them, and providing counseling and support where necessary.
A)True
B)False
Q6) Timeliness is a criteria for effective reward systems but not for performance appraisal designs.
A)True
B)False
Page 17
To view all questions and flashcards with answers, click on the resource link above.
Chapter 16: Talent Management
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/22127
Sample Questions
Q1) Compare and contrast leadership development interventions with career development interventions? In what areas and activities might they overlap?
Q2) Describe the four career stages discussed in this chapter. Discuss how various individual employee development interventions might apply to each stage.
Q3) For coaching and mentoring to be considered an OD intervention it must
A) teach group members about characteristics of the organization
B) teach group members a new skill
C) teach group members new skills that improve their effectiveness
D) reframe a person's goals
Q4) People at the "advancement stage" are concerned with helping newer employees get established and grow in their career.
A)True
B)False
Q5) Implementing a career planning program does not include
A) defining needs
B) developing necessary resources
C) developing job descriptions
D) developing a career planning strategy
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Workforce Diversity and Wellness
Available Study Resources on Quizplus for this Chatper
18 Verified Questions
18 Flashcards
Source URL: https://quizplus.com/quiz/22128
Sample Questions
Q1) Role clarification deals with helping employees better understand the demands of all their life's roles.
A)True
B)False
Q2) Cultural diversity in the workplace affects which organizational areas?
A) rewards systems
B) employee involvement
C) values, work ethics and norms
D) all of the above
Q3) Discuss methods to diagnose employee stress and the specific OD interventions aimed at alleviating it in the workplace.
Q4) Which of the following OD interventions can be best adapted to address employees with disabilities?
A) career planning and development
B) performance management
C) work design
D) all of the above
Q5) Describe the major diversity trends facing organizations and how organizations might use various OD interventions to respond to these trends.
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Transformational Change
Available Study Resources on Quizplus for this Chatper
21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/22129
Sample Questions
Q1) An organization culture that values inquiry and discovery is better suited to implement organization learning interventions.
A)True
B)False
Q2) Cultural change is usually a short term process implemented by top management.
A)True
B)False
Q3) How does integrated strategic change differ from traditional strategic planning and traditional planned organization change?
Q4) Organization design interventions aimed at transformational change are focused on A) work design
B) human resources practices
C) organization structure
D) all of the above
Q5) Integrated strategic change attempts to balance organization change and human resource issues with strategic and marketplace issues.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 19: Continuous Change
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/22130
Sample Questions
Q1) Codification and personalization are techniques used on organization learning interventions.
A)True
B)False
Q2) An effective strategic change process should focus on .
A) flexibility over rigidity
B) complexity over simplicity
C) fragmentation over unity
D) patience over speed
Q3) Built-to-change interventions are characterized by selecting and developing leaders and members, who are quick learners, take initiative and thrive on change.
A)True
B)False
Q4) Organization learning is an active process based on interpretive models of change where members interact and learn from their actions.
A)True
B)False
Q5) Explain the four interrelated activities involved in organization learning processes.
To view all questions and flashcards with answers, click on the resource link above. Page 21
Chapter 20: Transorganizational Change
Available Study Resources on Quizplus for this Chatper
18 Verified Questions
18 Flashcards
Source URL: https://quizplus.com/quiz/22131
Sample Questions
Q1) In the initial establishment of a network, potential members are identified in the convention stage.
A)True
B)False
Q2) Which is not associated with transorganizational systems?
A) they are loosely coupled
B) organizations in them face a common problem
C) organizations in them always act in a coordinated fashion
D) leadership is dispersed
Q3) During the convention stage of network formation, OD practitioners should remain neutral, treating all members alike.
A)True
B)False
Q4) Which is not a stage in the initial formation and development of a network?
A) identification
B) action
C) convention
D) organization
Q5) How can OD practitioners help two organizations build trust between them?
To view all questions and flashcards with answers, click on the resource link above. Page 22
Chapter 21: Organization Development for Economic, Ecological, and Social Outcomes
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/22132
Sample Questions
Q1) Organizations should generate sustainable outcomes across economic, social, and ecological objectives.
A)True
B)False
Q2) GSCOs are part of a social innovation movement to foster the emergence of a global civilization.
A)True
B)False
Q3) SMOs deliberately integrate economic, social, and ecological objectives. Explain this statement.
Q4) Strategic intent to support sustainable effectiveness consists of allocating appropriate resources.
A)True
B)False
Q5) GSCOs have as their primary task to serve as an agent of change in creating environmentally and socially sustainable world futures.
A)True
B)False
Q6) Explain the three activities with which GSCOs enact planned change.
To view all questions and flashcards with answers, click on the resource link above. Page 23
Chapter 22: Organization Development in Nonindustrial
Settings: Health Care, and School Systems
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/22133
Sample Questions
Q1) Discuss the initial meetings with the family business client. Include key questions and strategies for the OD consultant to prepare for a successful intervention.
Q2) All of the following are reasons suggested for why education reform has failed except .
A) lack of collaborative vision
B) misplaced focus
C) lack of clarity on desired results
D) failure to manage change process
Q3) Describe an OD intervention in the public school setting. Include practices that set a strategy, encourage collaboration, foster community engagement, and develop leadership.
Q4) How would OD interventions need to be adapted to fit the public-sector organization?
Q5) OD efforts can help public schools build sustainable leadership capacity. A)True
B)False
Page 24
Q6) Describe how OD interventions could facilitate integration among the various stakeholders (physicians, pharmacies, hospitals, insurance companies) within the health care system.
To view all questions and flashcards with answers, click on the resource link above.
Page 25
Chapter 23: Future Directions in Organization Development
Available Study Resources on Quizplus for this Chatper
19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/22134
Sample Questions
Q1) All of the following except are included in the proposed research agenda for the future of OD.
A) the comparative analysis of international and cross-cultural OD interventions
B) the certification of OD practitioners
C) the link between change processes and organizational performance
D) the applications of complexity theory concepts to OD
Q2) Why do the pragmatists in OD wish to require certification of OD practitioners?
A) certification would establish the requirements OD practitioners must meet
B) certification would provide a stream of revenue for the OD Assocation
C) certification would enable certified OD practitioners to charge a higher hourly rate
D) all of the above
Q3) Traditionally, OD has focused on small entrepreneurial start-ups.
A)True
B)False
Q4) The pragmatic trend is distinguished by an emphasis on change technologies and change management.
A)True
B)False
Q5) Compare and contrast the traditional, pragmatic, and scholarly trends within OD.
To view all questions and flashcards with answers, click on the resource link above. Page 26