Business Management
Practice Questions
Course Introduction
Business Management is a comprehensive discipline that explores the principles, practices, and processes involved in organizing, leading, and controlling organizations to achieve strategic objectives. This course provides students with foundational knowledge in key areas such as planning, decision-making, organizational structure, leadership, human resources, marketing, and financial management. Emphasizing both theory and real-world application, the course equips learners with critical thinking, problem-solving, and communication skills necessary to manage teams, drive organizational growth, and respond to dynamic business environments. As a result, students gain a holistic understanding of how businesses operate and how to effectively contribute to their success.
Recommended Textbook
The Labor Relations Process 9th Edition by William H. Holley
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564 Verified Questions
564 Flashcards
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Chapter 1: Union-Management Relationships in Perspective
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41 Verified Questions
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Source URL: https://quizplus.com/quiz/20799
Sample Questions
Q1) The sequence of the labor relations process is:
A) independent.
B) cumulative.
C) unpredictable.
D) random.
E) unpredictable and random.
Answer: B
Q2) Public opinion of institutions in general is high in the United States.
A)True
B)False
Answer: False
Q3) Union officials seek to enhance public opinion by:
A) monitoring and reacting to negative comments made in the media.
B) getting organized labor's positive message out to the community.
C) forming alliances with various groups in the community.
D) getting organized labor's positive message out to the community and forming alliances with various groups in the community.
E) all of these
Answer: E
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Page 3
Chapter 2: Evolution of Labor Management Relationships
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Sample Questions
Q1) While the CIO and KOL shared somewhat the "one big union" concept, the CIO's goals were more similar to the AFL than to the KOL.
A)True
B)False
Answer: True
Q2) The new Change to Win federation believes that the AFL-CIO should be supportive of the Democratic Party, even when party leaders did not stand with organized labor on key issues, such as opposition to the North American Free Trade Agreement and subsequent proposed trade pacts.
A)True
B)False
Answer: False
Q3) Employers actively opposed unions after World War I by implementing the American Plan.
A)True
B)False Answer: True
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Chapter 3: Legal Influences
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Sample Questions
Q1) Because the National Labor Relations Act prohibited interference with labor unions in 1935, companies were allowed to establish company unions to assure the integrity of unions.
A)True
B)False
Answer: False
Q2) The Racketeer Influenced and Corrupt Organizations Act (RICO) forbids anyone involved in racketeering from investing in or controlling through racketeering activity any enterprise (business or labor union) engaged in interstate commerce.
A)True
B)False
Answer: True
Q3) NLRB decisions are subject to court review, and most cases filed with the NLRB are appealed.
A)True
B)False Answer: False
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Chapter 4: Unions and Management: Key Participants in the Labor Relations Process
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/20802
Sample Questions
Q1) If you are a member of an AFL-CIO affiliated union, then you are a member of the AFL-CIO.
A)True
B)False
Q2) Which of the following did not encourage union mergers?
A) executive preference
B) decline of some US industries
C) avoidance of external controls
D) jurisdictional disputes
E) all of these
Q3) If a company desires to develop a program of positive human resources management, which of the following practices would the company utilize?
A) reserved parking spaces for managers
B) hiring specialized experienced supervisors from outside the company
C) have the human resources manager report directly to top management
D) enlarge the size of individual company facilities
E) all of these practices
Q4) The supreme governing body for the international union is its convention.
A)True
B)False
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Chapter 5: Why and How Unions Organized
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Sample Questions
Q1) A valid, signed agreement for a period of up to three years will bar any representation election for the life of the agreement is specified by the NLRB's:
A) contract bar doctrine.
B) three-year election rule.
C) life-of-the-contract doctrine.
D) election time-out rule.
E) exclusionary election rule.
Q2) Employees' previous experience with a union is a strong predictor of their attitudes toward unions and their decision to join one.
A)True
B)False
Q3) Signed authorization cards are accurate predictors of the number of votes for the union in elections.
A)True
B)False
Q4) Management is allowed to present "captive audience" speeches on the day of the election.
A)True
B)False
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Chapter 6: Negotiating the Labor Agreement
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Sample Questions
Q1) Smaller-sized (less than 10 individuals) bargaining teams are generally preferable to larger bargaining teams to enhance bargaining effectiveness.
A)True
B)False
Q2) Bargaining power is more likely to be an important determinant of negotiated outcomes in which one of the following types of bargaining?
A) mutual gain bargaining
B) distributive bargaining
C) intraorganizational bargaining
D) interest-based bargaining
E) win-win bargaining
Q3) Contract negotiations can result in which of the following outcomes?
A) a lock-in by the union to force management into a contract settlement
B) decertification of the union as the employees' bargaining representative
C) a voluntarily negotiated contract settlement
D) a lock-in by management to force the union into a contract settlement
E) all of these
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8
Chapter 7: Economic Issues
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Sample Questions
Q1) The majority of private sector union contracts contain a cost-of-living adjustment (COLA) clause.
A)True
B)False
Q2) Which of the following preliminary conclusions can be reported based on a research on the effects of ESOPs?
A) employees identify more with the company and have greater information about its operation
B) employees' attitudes about motivation, absenteeism, and job satisfaction are automatically affected
C) the actual role of the union changes after the ESOP
D) the firm will become more productive, efficient, and profitable
E) employees want to take over companies with ESOPs
Q3) If a union wishes to encourage solidarity within its membership at a particular firm, it should negotiate for a two-tier pay plan.
A)True B)False
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Page 9
Chapter 8: Administrative Issues
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Sample Questions
Q1) Electronic monitoring of employees is a useful way to:
A) objectively evaluate their performance.
B) increase productivity.
C) plan for future business needs.
D) prevent theft or other unlawful activity on company property.
E) all of these
Q2) Which of the following individuals are protected under the Americans with Disabilities Act?
A) A person who has successfully completed a drug rehabilitation program or who otherwise been rehabilitated and is no longer illegally using drugs.
B) A person who is currently participating in a rehabilitation program and is no longer illegally using drugs.
C) A person who is erroneously regarded as illegally using drugs.
D) All of these
E) A person who is participating in or has successfully completed a drug rehabilitation program or who otherwise been rehabilitated and is no longer illegally using drugs.
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Chapter 9: Resolving Negotiation Impasses and Contract
Ratification
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Sample Questions
Q1) ____________ yields a report which is made public and which is intended to pressure the parties to come to a negotiated settlement.
A) Fact finding
B) Grievance arbitration
C) Interest (contract arbitration)
D) Med-Arb
E) Grievance mediation
Q2) Final-offer total package arbitration has an advantage over conventional interest arbitration because:
A) the arbitrator can compromise between the parties' extreme positions.
B) selection of the arbitrator is made through the FMCS and AAA.
C) it results in a final and binding decision.
D) it does not "split the difference" between the union's and management's final proposals.
E) all of these are advantages of final-offer total package
Q3) Mediators must work by a predetermined set of rules in order to successfully resolve differences.
A)True
B)False
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Chapter 10: Contract Administration
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Sample Questions
Q1) Grievance trading:
A) occurs just prior to arbitration.
B) occurs before the first step in the grievance procedure.
C) occurs after the first step and before the second step in the grievance procedure.
D) occurs after the second step and before the third step in the grievance procedure.
E) occurs after the fourth step in the grievance procedure.
Q2) Reducing grievances to writing can help establish a written record of precedents that can aid in future grievance resolution.
A)True
B)False
Q3) Binding decision by a third-party neutral. Which step of a typical grievance procedure is this an example of?
A) second step
B) first step
C) mediation
D) third step
E) fourth step
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Chapter 11: Labor and Employment Arbitration
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Sample Questions
Q1) The common law of the shop is derived from:
A) labor agreement language.
B) intent of the parties.
C) past practices of union and management officials at a particular facility.
D) all of these
E) none of these
Q2) The Supreme Court's Lincoln Mills decision:
A) reversed the government's pro arbitration stance taken during World War II.
B) suggested union and management officials look to mediation instead of arbitration as a means of resolving grievance disputes.
C) indicated that the federal courts should enforce agreements to arbitrate in the interest of industrial peace.
D) all of these
E) reversed the government's pro arbitration stance taken during World War II and suggested union and management officials look to mediation instead of arbitration as a means of resolving grievance disputes.
Q3) The "repeat player" situation favors the individual employee.
A)True
B)False
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Page 13
Chapter 12: Employee Discipline
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Sample Questions
Q1) Which of the following is NOT characteristic of progressive discipline?
A) There are increasingly severe penalties corresponding with repeated, identical offenses committed by an employee.
B) Progressive discipline does not allow employees an opportunity to correct their behavior.
C) Progressive discipline impresses on the employee the seriousness of repeated offenses.
D) There are penalties that range in severity from an informal oral warning to immediate discharge.
E) Penalties for various types of offenses are clearly spelled out in a disciplinary price list.
Q2) Under the implied contract exception to the employment-at-will doctrine, an employee is wrongfully discharged if and when the discharge is inconsistent with an explicit, well-established public policy of the state.
A)True
B)False
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Chapter 13: Labor Relations in the Public Sector
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Sample Questions
Q1) If a subject of collective bargaining is permissible, both parties are required to negotiate in good faith, even though an agreement may not be reached.
A)True
B)False
Q2) State laws that allow citizens to observe the collective bargaining process are referred to as:
A) blue laws.
B) sunshine laws.
C) sunset laws.
D) watergate laws.
E) fishbowl laws.
Q3) The so-called "free rider" issue is of little concern for public-sector unions.
A)True
B)False
Q4) A majority of teachers, firefighters, and police are represented by public-sector unions.
A)True
B)False
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Chapter 14: Labor Relations in Multinational Corporations
and in Other Countries
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Sample Questions
Q1) Among those countries listed below, which has a lower percentage of the work force in unions than in the United States?
A) Spain
B) Germany
C) Switzerland
D) Australia
E) United Kingdom
Q2) In Great Britain, labor unions have substantial power because companies are compelled to negotiate with them by law.
A)True
B)False
Q3) Compensation costs tend to be the highest in Western European countries. Which of the following groups of countries have relatively low compensation costs?
A) Switzerland & Sweden.
B) Japan & Australia.
C) United States & Canada.
D) Korea & Taiwan.
E) France & Denmark.
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