Business Management
Practice Questions
Course Introduction
Business Management is a comprehensive course that explores the fundamental principles and practices required to effectively lead and manage organizations. Students will examine topics such as organizational structure, leadership styles, strategic planning, decision-making, human resource management, and operational processes. Through a combination of theoretical frameworks and real-world case studies, the course aims to develop critical managerial skills, including communication, problem-solving, and team leadership, preparing students to address contemporary challenges in diverse business environments.
Recommended Textbook
MGMT 3rd Canadian Edition by Chuck Williams
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18 Chapters
2550 Verified Questions
2550 Flashcards
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Chapter 1: Management
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131 Flashcards
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Sample Questions
Q1) Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered its chocolate bars were not suitable for the Indian markets because the candy became messy from sitting in direct sunlight without the benefit of air conditioning. Nestlé adopted an innovative strategy and developed Chocostick,a liquid chocolate that is now very popular. Which management function did Nestlé use to solve its problem?
A)planning
B)controlling
C)organizing
D)leading
Answer: A
Q2) In 2016,Coca-Cola,starting with Mexico,decided to redesign its packaging. Who would be responsible for implementing this change?
A)middle management
B)first-line management
C)team leaders
D)product supervisors
Answer: A
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Chapter 2: Organizational Environments and Cultures
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130 Flashcards
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Sample Questions
Q1) Because external environments can be dynamic,confusing,and complex,managers use a three-step process to make sense of the changes in their external environments. Those steps are (1)environmental scanning,(2)interpreting environmental factors,and (3)acting on threats and opportunities.
A)True
B)False
Answer: True
Q2) Successful organizational cultures seem to be based solely upon consistency,that is,the "strength" of the organizational culture.
A)True
B)False
Answer: False
Q3) The manager of a company that produces soy-based sausage wants to conduct a competitive analysis. What should the manager look at?
A)the political/legal climate of the region
B)technological changes that affect food processing
C)business confidence indices for the restaurant and hospitality industry
D)individuals who make their own sausage
Answer: D
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Chapter 3: Ethics and Social Responsibility
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Sample Questions
Q1) Proximity of effect is the time between an act and the consequences the act produces.
A)True
B)False
Answer: False
Q2) A consumer advocacy group is critical of ads by a delivery company that claim its priority service is a low-cost,two-day service while failing to disclose that their regular service generally reaches the destination just as quickly and for a tenth of the cost. The consumer advocacy group wants the delivery company to take responsibility for its actions and do what is right. What term defines this type of responsibility?
A)utilitarian
B)fiscal
C)legal
D)ethical
Answer: D
Q3) All adults reach the postconventional level of morality.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Planning and Decision Making
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Sample Questions
Q1) In practice,most managers seek optimal solutions for decisions.
A)True
B)False
Q2) What must an organization have for options-based planning to work?
A)slack resources
B)use of cross-functional teams
C)broad spans of management
D)tall organizational structures
Q3) Identify three ways of increasing goal commitment. Which one is most commonly used by managers?
Q4) In which process is each decision compared directly to every other criterion?
A)absolute comparisons
B)relative comparisons
C)minimum comparative threshold
D)comparative ranking scales
Q5) Standing plans deal with unique,one-time-only events.
A)True
B)False
Q6) Compare and contrast the planning done at the top,middle,and bottom levels of an organization.
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Chapter 5: Organizational Strategy
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133 Flashcards
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Sample Questions
Q1) A response is a competitive move designed to defend or improve a company's market share or profit.
A)True
B)False
Q2) Which of the following might an internal situational analysis for a pet food manufacturer reveal?
A)a growing dog and cat population in Canada
B)an indication that dogs need less calcium in their diet
C)a less expensive,more nutritious imported brand of pet food
D)a need for management that understands the trends in pet care
Q3) Companies that succeed are often constantly re-examining strategies or competitive practices that have been successful in the past in order to ascertain their probable future success.
A)True
B)False
Q4) What are the two major approaches to corporate-level strategy?
A)portfolio strategy and secondary strategy
B)grand strategy and temporal strategy
C)grand strategy and portfolio strategy
D)temporal strategy and secondary strategy
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Chapter 6: Innovation and Change
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Sample Questions
Q1) ARI is a leading provider of sales and profit-building technology services for equipment dealers. When Unverferth Manufacturing wanted to change the way it supplied information to its dealers by implementing a website,it contacted ARI. ARI provided a solution that allowed Unverferth to replace its paper catalogues with catalogues on CDs and to create a website. Aided by supplier involvement,Unverferth was able to eliminate costly paper catalogues and gain the ability to provide up-to-the-minute information to its dealers. Which approach to innovation does this incremental change exemplify?
A)generational
B)experiential
C)milestones
D)compression
Q2) Provide one example of a common error made by managers when they lead change at each of the three steps of the change process.
Q3) Refer to Narrative 6-1. What approach to innovation did Unverferth use?
A)the compression approach
B)the experiential approach
C)the technological substitution approach
D)the generational change approach
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Page 8
Chapter 7: Global Management
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Sample Questions
Q1) The first step in dealing with national culture is to identify the differences between nations' shared values and beliefs that affect the perceptions,decisions,and behaviour of two nations' peoples.
A)True
B)False
Q2) The General Agreement on Tariffs and Trade is headquartered in Geneva,Switzerland.
A)True
B)False
Q3) The Canadian government imposes tariffs on imported textiles-between 10 and 12 percent-in part to support the Canadian textile industry. What is the tariff on imported textiles an example of?
A)a voluntary government restriction
B)geocentrism
C)protectionism
D)a security quota
Q4) Expatriates are often shielded from the local culture,in contrast to their families.
A)True
B)False
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Chapter 8: Designing Adaptive Organizations
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Sample Questions
Q1) Boxing Canada has moved its head office and training facilities to Montreal from various locations across the country. Which of the following <b><u>best</b></u> represents the principle Boxing Canada is relying upon?
A)centralization of authority
B)standardization
C)top management reciprocity
D)job specialization
Q2) Josephine notices that one of her better workers seems less enthusiastic about her work. Josephine adds different tasks to the job to hopefully reduce the boredom the worker is feeling. What did Josephine engage in to alter the worker's job?
A)task aggregation
B)job specialization
C)job enlargement
D)employee specialization
Q3) The chain of command has a core principle that is violated by matrix organizations.
A)True
B)False
Q4) What is job specialization? Briefly explain its advantages and disadvantages.
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Chapter 9: Leading Teams
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Sample Questions
Q1) Describe the four factors that companies can manage to make teams more effective. Specify which of these four factors you feel is of greatest importance in enhancing team performance. Explain your rationale for your choice.
Q2) Which of the following is a factor that companies should carefully manage in order to increase the likelihood that teams will succeed?
A)the development of formalized rules and regulations
B)bureaucratic immunity
C)administrative reciprocity
D)the use of synergy
Q3) When are teams typically required?
A)when tasks are simple
B)when tasks require multiple perspectives
C)when synergy will complicate the problem solution process
D)when the company has very limited resources
Q4) In what ways can teams be broadly classified?
A)sectional or departmental
B)local or national
C)line or staff
D)functional or cross-functional
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Chapter 10: Managing Human Resource Systems
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Sample Questions
Q1) Case studies are an appropriate training tool to learn job behaviours.
A)True
B)False
Q2) Laurie is hiring for a position in her department. She creates a notice that is included in the company's internal circular and posted on the general bulletin board for all employees to see. What did Laurie create?
A)job advertisement
B)job review
C)job posting
D)job analysis
Q3) A study in the construction industry found that when equipment is stolen from building sites,workers are the culprits 82 percent of the time. If background checks reduced employee thievery over time and throughout the industry,what could be said about this selection process?
A)It is validated.
B)It is EEOC certified.
C)It is legally authorized.
D)It is corroborated.
Q4) List and briefly define the three basic kinds of compensation decisions.
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Chapter 11: Managing Individuals and a Diverse Workforce
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Sample Questions
Q1) Teresa is the publicity manager at a large charity organization. She is very outgoing and mingles well in fundraising events. She loves being around people as she finds interaction with others really energizes her. Which Big Five Personality Dimension does Teresa exhibit?
A)emotional stability
B)extraversion
C)agreeableness
D)openness to experience
Q2) When Suzanne Pogell wanted to learn to sail,she could find no one to teach her because men were the ones who sailed,and women were their crew. She finally did convince someone to teach her to sail,and after mastering sailing,she started an all-woman sailing school,called Womanship,as a sole proprietorship. What were the male sailors who would not teach Pogell focusing on?
A)organizational plurality
B)behavioural diversity
C)surface-level diversity
D)deep-level diversity
Q3) Briefly identify and provide an example of the likely content for each of the two basic types of diversity training programs.
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Page 13
Chapter 12: Motivation
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Sample Questions
Q1) When can feedback lead to stronger motivation and effort?
A)when feedback supports a country club style of management,which offers freedom of action
B)when feedback encourages employees to set higher,more difficult goals after the initial goals are accomplished
C)when feedback allows managers to offer criticism without seeming to do so
D)when feedback creates a direct relationship between goal congruity and higher-level needs
Q2) A group of actors gather to read the critical reviews of the new play they presented to audiences last night. Which type of reward are the actors looking for?
A)extrinsic
B)psychological
C)assigned
D)intangible
Q3) How can managers use reinforcement theory to motivate their employees?
Q4) Describe goal-setting theory. Briefly identify the theory's basic components.
Q5) What is the relationship between reinforcement and reinforcement theory? Describe how reinforcement contingencies and schedules of reinforcement affect behaviour.
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Chapter 13: Leadership
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157 Flashcards
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Sample Questions
Q1) Leadership is the process of influencing others to achieve group or organizational goals.
A)True
B)False
Q2) Which leadership style is most likely to rely on positive and negative reinforcement?
A)transformational leadership
B)charismatic leadership
C)participative leadership
D)transactional leadership
Q3) Refer to Narrative 13-3. Chayka's subordinates respect the general manager's abilities,trust him to do what is best for the team,and like him as a person. In terms of situational favourableness,which of the following influences Chayka's leadership ability?
A)strong position power
B)empowerment
C)low task structure
D)good leader-member relations
Q4) What is the difference between honesty and integrity? How is each relevant to effective leadership?
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Chapter 14: Managing Communication
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Sample Questions
Q1) Mike is a big fan of all kinds of sports. As he walked past the snack-room bulletin board,he was excited to notice the company was sponsoring a softball team. Non-athletic Kenneth walks by the same bulletin board at least three times every day and has yet to see the softball notice. Why did Mike see the notice but Kenneth did not?
A)selective perception
B)paralanguage
C)faulty closure
D)selective retention
Q2) Which term is used to describe the process of remembering interpreted information,in the perception process?
A)apprehension
B)organization
C)interpretation
D)retention
Q3) Which of the following steps is part of the basic perception process?
A)conceptualization
B)organization
C)analysis
D)communication
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Page 16
Chapter 15: Control
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Sample Questions
Q1) A flight accident in February 2017 killed two Mount Royal University flight instructors. Which type of control did the Transportation Safety Board and Mount Royal University use by gathering information about how the men died so as to prevent a recurrence?
A)concertive
B)normative
C)feedback
D)concurrent
Q2) McDonald's fast-food restaurants have a well-designed training program for all new employees. Each new employee is supposed to learn how to perform standardized tasks required to maintain McDonald's service quality. Due to labour shortages in some areas,though,new employees begin work as soon as they are hired and do not receive any off-the-job training. What does this nonconformity to standards create?
A)ambiguous group norms
B)motivational grapevines
C)negative benchmarks
D)control loss
Q3) How does financial control in the balanced scorecard approach differ from its use in the traditional approach to control?
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Chapter 16: Managing Information in a Global World
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Sample Questions
Q1) Data brokers have become increasingly common as computing power increases. They often aggregate data from multiple sources and repackage it for sale. Which type of information cost is being described here?
A)retrieval
B)storage
C)processing
D)acquisition
Q2) The costs of complying with privacy legislation are best represented by which type of information costs?
A)processing
B)retrieval
C)storage
D)communication
Q3) Three major types of information technology are used by executives,managers,and workers inside the company to access and share information. They are executive information systems,intranets,and portals.
A)True
B)False
Q4) Define data mining. Briefly describe the two general approaches to data mining.
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Chapter 17: Managing Service and Manufacturing Operations
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Sample Questions
Q1) Hattie Cao operates Peachy Keen and sells her products through catalogue orders. Cao produces and sells seven kinds of peach pies,three kinds of peach cakes,two kinds of peach cookies,and a peach salsa. She normally keeps 250 jars of salsa in stock,but she noticed today that she has more than 500 bottles in her inventory. Cao decided to reduce her inventory by lowering her price. Her plan to get rid of excessive inventory was so successful that she found herself sold out in just a couple of days. Which of the following did Cao experience?
A)a loss of amortization
B)negative sales
C)a stockout
D)an aggregated turnover
Q2) Durability is a quality characteristic that applies to products that can't be repaired,only replaced.
A)True
B)False
Q3) Manufacturing processes are classified according to the amount of processing or assembly that occurs after receiving an order from a customer. Briefly describe the three types of manufacturing processes.
Q4) There are two ways to define quality. Describe both of them.
Page 19
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Chapter 18: History of Management
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Sample Questions
Q1) When will employees be indifferent to managerial directives or orders?
A)When the directives or orders are misunderstood.
B)When their purpose is consistent with the purpose of the organization.
C)When management has unrealistic expectations.
D)When managers do not care about the personal interests of workers.
Q2) Which of the following ideas is most closely related to Mary Parker Follett's writings about management?
A)Effective management is based on 14 principles.
B)Assigning tasks to those best qualified will improve efficiency and effectiveness.
C)Leadership should be based on knowledge,expertise,or experience.
D)Integration is the most effective approach to conflict resolution.
Q3) Human relations management focuses on managers' roles and authority.
A)True
B)False
Q4) Chester Barnard argued that workers are more likely to carry out tasks when they are congruent with the purpose of the organization.
A)True
B)False
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