Business Management Practice Questions
Course Introduction
Business Management is a comprehensive study of the principles, processes, and practices involved in overseeing and coordinating business activities. This course explores fundamental concepts such as organizational structure, strategic planning, leadership, human resource management, financial decision-making, marketing, and operations management. Through case studies and real-world scenarios, students will develop problem-solving skills, analytical thinking, and effective communication abilities essential for successful management in diverse business environments. The course prepares students to understand the dynamic nature of modern organizations and equips them with the tools needed to lead and adapt in a competitive global marketplace.
Recommended Textbook
Management 9th Edition by Angelo Kinicki
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17 Chapters
1697 Verified Questions
1697 Flashcards
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Page 2
Chapter 1: The Exceptional Manager: What You Do, How You
Do It
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) What reduces an employee's desire to quit?
A) feelings of ownership
B) responsibility
C) resilience
D) self-efficacy
E) personal adaptability
Answer: A
Q2) Amber, a district manager for a large restaurant chain, is comparing the goals of her restaurants with recent sales. She knows that two restaurants are underperforming, so she plans on meeting with those managers to discuss corrective action; this process is the controlling managerial function.
A)True
B)False
Answer: True
Q3) At times, to be efficient in management means NOT using resources in the most cost-effective way.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Management Theory: Essential Background for the
Successful Manager
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Aleksei, the IT manager, feels that his employees lack the motivation to consistently meet department goals. To better understand human actions and to motivate his employees toward achievement, Aleksei and his supervisors need to adopt the ________ viewpoint.
A) contingency
B) attitude
C) behavioral
D) classical
E) scientific
Answer: C
Q2) Natasha, the general manager of a putting range, believes that her workers are responsible and capable, and that they can be trusted when given responsibility. Natasha is an example of a(n) ________ manager.
A) Theory Z
B) contingency
C) Theory X
D) participative
E) Theory Y
Answer: E
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Chapter 3: The Managers Changing Work Environment and
Ethical Responsibilities: Doing the Right Thing
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) The macroenvironment, also known as the ________ includes six forces.
A) economic environment
B) ethical environment
C) microenvironment
D) task environment
E) general environment
Answer: E
Q2) Which type of funding raises small amounts of money from many people to finance a new venture?
A) crowdfunding
B) multifunding
C) duplicating
D) venture-funding
E) angel-financing
Answer: A
Q3) "Good" boards have balanced gender representation.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Global Management Managing Across Borders
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) As you prepare to work in a global economy, what will help you to more effectively communicate with and influence others?
A) context
B) religion
C) language
D) interpersonal cues
E) time orientation
Q2) Simply Imagine wants to grow their company but is hindered by increasing labor costs and import quotas. Simply Imagine should consider becoming a(n)
A) franchiser.
B) countertrader.
C) multinational.
D) strategically.
E) wholly owned subsidiary.
Q3) What is NAFTA? In your description of NAFTA include the following: which nations belong to NAFTA, its purpose, its benefits, and its issues.
Q4) Discuss the purpose of each of these organizations: The World Trade Organization, World Bank, and International Monetary Fund.
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Chapter 5: Planning: the Foundation of Successful Management
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) An organization's ________ expresses the need the firm will fill, the operations of the business, its components and functions, and the expected revenues and expenses.
A) mentoring plan
B) code of ethics
C) risk statement
D) business model
E) code of business
Q2) ________ is the overall goal of MBO.
A) Motivating employees
B) Controlling subordinates
C) Controlling costs
D) Increasing market share
E) Terminating low-performing employees
Q3) All the following are ways to increase your proactive learning skill except
A) focus on solutions rather than problems.
B) take the initiative and rely on yourself.
C) set realistic goals and don't overpromise.
D) compare yourself to others.
E) participate in and contribute to personal and professional conversations.
Page 7
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Chapter 6: Strategic Management: How Exceptional Managers Realize
a Grand Design
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91 Verified Questions
91 Flashcards
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Sample Questions
Q1) What are the three sources of a unique and valuable strategic position?
A) few needs, many customers; broad needs, few customers; broad needs, many customers
B) low-cost products; huge market needs; unique products
C) many needs, few customers; little need, many customers; narrow needs, few customers
D) poor products available; few products available; no products available E) bad economy; strong economy; stable economy
Q2) This question contains multiple parts; be sure to answer all of them.
First, define and explain strategic control.
Next, summarize Bryan Barry's suggestions for keeping strategic planning on track. Finally, suppose you are the owner of a dog-walking service with eight dog-walkers on staff. Explain how you would implement each of Barry's suggestions.
Q3) This question has two parts; be sure to answer both.
First, describe each of the three common grand strategies. Next, provide an example of how a company (real or hypothetical) might execute each strategy.
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Page 8
Chapter 7: Individual and Group Decision Making: How
Managers Make Things Happen
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Managers have implemented a new marketing plan to increase sales at Terminix, but it does not seem to be working. Explain what the marketing manager and his employees can do to respond effectively, providing specific suggestions.
Q2) During a job interview, how can you demonstrate your decision-making skills?
A) Ask for advice from the interviewer.
B) Describe a time in which you used intuition.
C) Consider if the benefits outweigh the costs.
D) Reflect on your past decisions.
E) Make predictions about future problems.
Q3) When Ford was slow to recall vehicles to fix a possible carbon monoxide leak, it was most likely due to ________, because Ford was convinced that the modifications made by police departments were the cause of the problem, not the manufacturing of the vehicle.
A) overconfidence bias
B) hindsight bias
C) framing bias
D) escalation of commitment bias
E) sunk-cost bias
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Chapter 8: Organizational Culture, Structure, and Design:
Building Blocks of the Organization
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) Samir, the new CEO of Cloud Marketing, has been with the firm for over 25 years. He was picked by the board to turn the 85-year-old agency around because it had lost its edge in the Internet age. To infuse new life and energy into the agency, Samir wants to bring back some old ideas that previously worked at Cloud. He plans on having managers and veteran employees instruct each other about the organization's values, beliefs, and expectations; telling stories about some of the company legendary ad campaigns; coming up with a slogan that summarizes Cloud's abilities in a simple and memorable phrase; and having quarterly ceremonies where creativity and innovation are rewarded. The things that Samir wants to do are all examples of A) a value stabilizing plan.
B) decentralizing authority.
C) embedding culture.
D) MBO.
E) TQM.
Q2) Describe the three types of organizations classified according to the three different purposes for which they are formed. Give an example of each and the purpose and customers they serve.
Q3) How can you prepare for you a job interview?
Q4) Define organizational structure.
Page 10
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Chapter 9: Human Resource Management: Getting the Right People
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) Where will you find the great majority of union workers?
A) in the private sector
B) in transportation and warehousing
C) in construction
D) in the public sector
E) in utilities
Q2) Which of the following is NOT part of the strategic human resource management process?
A) Plan for human resources needs.
B) Establish a grand strategy.
C) Recruit and select people.
D) Orient, train, and develop personnel.
E) Negotiate employment contracts.
Q3) What is the process called that helps employees integrate and transition into their new job?
A) training
B) orientation
C) mentoring
D) onboarding
E) coaching
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Chapter 10: Organizational Change and Innovation: Lifelong Challenges
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98 Verified Questions
98 Flashcards
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Sample Questions
Q1) ________ refers to customers becoming segmented into smaller and more specialized groups responding to more narrowly targeted commercial messages.
A) Crowdsourcing
B) Disruptive innovation
C) Force-field analysis
D) Demassification
E) Change agent
Q2) A year after she assisted Interior Heating and Lighting in making changes to an employee incentive plan, Coral, an OD consultant, is visiting the company to determine if the changes were helpful. Coral will compare sales and turnover data from the last three years to the current year. Coral is in the ________ stage of the OD process.
A) refreezing
B) intervention
C) diagnosis
D) evaluation
E) adaptation
Q3) Define and describe the three types of change and provide an example of each.
Q4) Define the four types of innovation. Give an example of each.
Page 12
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Chapter 11: Managing Individual Differences and Behaviour:
Supervising People As People
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Which of the following includes self-efficacy, self-esteem, locus of control, and emotional stability?
A) personality tests
B) organizational behaviors
C) core self-evaluations
D) managerial attitudes
E) personality dimensions
Q2) ________ is the tendency to attribute another person's behavior to his or her personal characteristics rather than to the situation the person is in.
A) The halo effect
B) Fundamental attribution bias
C) Self-serving bias
D) Selective perception
E) Stereotyping
Q3) Define the five types of distortion in perception. Give an example of each.
Q4) What is one of the most important skills a job candidate can have? Is there any way to raise emotional intelligence, and if so, how? Suggest some ways you might improve your own emotional intelligence.
Q5) Discuss three types of stereotyping.
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Chapter 12: Motivating Employees: Achieving Superior Performance in the Workplace
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) ________ is the expectation that successful performance of the task will lead to the desired outcome.
A) Expectancy
B) Reinforcement
C) Valence
D) Effort
E) Instrumentality
Q2) Discuss how you would use McClelland's acquired needs theory to motivate employees.
Q3) ________ is the use of desirable consequences to strengthen a particular behavior.
A) Constructive feedback
B) Extinction
C) Intrinsic motivation
D) Negative reinforcement
E) Positive reinforcement
Q4) Simplified, repetitive jobs lead to job dissatisfaction, poor mental health, and a low sense of accomplishment and personal growth.
A)True
B)False
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Chapter 13: Groups and Teams: Increasing Cooperation, Reducing Conflict
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) ________ conflict is defined as interpersonal opposition based on personal dislike, disagreement, or differing styles. For example, Bailey and Tai, who both work as salespeople at a local boutique, may simply not like each other.
A) Competitive
B) Personality
C) Dysfunctional
D) Communication
E) Programmed
Q2) Which of the following is NOT characteristic of workgroups with excessive conflict?
A) dissatisfaction
B) indecision
C) political infighting
D) lack of teamwork
E) creativity
Q3) Devil's advocacy is the process of assigning someone to play the role of critic to voice possible objections to a proposal.
A)True
B)False
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Chapter 14: Power, Influence, and Leadership: From
Becoming a Manager to Becoming a Leader
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) This question contains two parts; be sure to answer both. First, what is servant leadership, and what are the characteristics of a servant leader? Second, assume that you are the manager of a college cafeteria. The cafeteria serves meals to students, faculty, and staff. Describe four different ways in which you might use servant leadership to improve the customer service provided by your staff.
Q2) ________ is the model that requires a manager to assess her own leadership orientation and the level of her situational control.
A) LMX model of leadership
B) Shared leadership model
C) Fiedler's contingency model
D) House's path-goal theory
E) Charismatic leadership theory
Q3) In the contingency leadership model, the most important component of situational control is position power.
A)True
B)False
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16
Chapter 15: Interpersonal and Organizational
Communication: Mastering the Exchange of Information
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of the following is a danger of using a lean medium for nonroutine matters?
A) It results in information overloading.
B) It doesn't provide enough of the information the sender needs and wants.
C) The delivery has more information than necessary.
D) It results in information oversimplification.
E) It is too personal.
Q2) When thieves use your name and good credit rating to get cash or buy things, they are engaging in
A) Robin Hood theft.
B) credit mishandling.
C) credit exploitation.
D) identity theft.
E) misuse of standing.
Q3) Explain why it is important to become a good listener.
Q4) If you must tell an employee that he is facing a sexual harassment investigation, you should use a rich medium of communication.
A)True
B)False
Q5) Describe how you can improve your networking skills.
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Chapter 16: Control Systems and Quality Management:
Techniques for Enhancing Organizational Effectiveness
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100 Verified Questions
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Sample Questions
Q1) King Power and Light has a goal of reducing its electric costs by installing solar panels on all of its building and supporting an increase of solar farms in the area. This will help to not only reduce company costs but also the costs passed down to its consumers. How would you describe King Power and Light's control system?
A) It overemphasizes a means to an end.
B) It seems like it will require a lot of paperwork.
C) It will require new hires with new skill sets.
D) It is setting a new standard that is behind the times.
E) It is strategic and results oriented.
Q2) Describe the processes used to increase productivity.
Q3) Which of the following is a primary function of management?
A) communicating
B) globalizing
C) cooperating
D) organizing
E) influencing
Q4) The control process begins with establishing standards.
A)True
B)False
Page 18
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Chapter 17: Entrepreneurship
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Sample Questions
Q1) Although estimates vary widely, it seems reasonable to suggest that start-up costs for the average business are approximately
A) $10,000-$80,000.
B) $25,000-$100,000.
C) $250,000.
D) $300,000-$500,000.
E) over $1 million.
Q2) List at least four positive effects of entrepreneurship (including small firms and start-ups) on society. For each positive effect, choose a company that illustrates that effect. You do not have to give specific numbers; a discussion of the general effects will suffice. (You may use the same company more than once; you may even choose to use that company for all four effects. Choose the examples that best make your point.)
Q3) What are the "Big Five" personality dimensions? In general, how do entrepreneurs rate on each of these dimensions? That is, what does research show to be the personality characteristics of successful entrepreneurs?
Q4) Briefly explain each of the seven key components of a business plan and what you should include in each.
Q5) List and explain at least four possible sources of funding for start-ups.
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