Business Management
Practice Questions
Course Introduction
Business Management is a multidisciplinary course designed to introduce students to the fundamental principles, theories, and practices that underpin the effective operation of organizations. The course covers key topics such as organizational structure, leadership, strategic planning, human resource management, marketing, operations, and financial management. Students will develop critical thinking, problem-solving, and decision-making skills through the analysis of real-world business scenarios. By the end of the course, learners will have a strong foundation in managing people, resources, and processes, equipping them for further study or entry-level management roles in a wide range of industries.
Recommended Textbook
Managing Human Resources 6th canadian edition by Monica Belcourt
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16 Chapters
1643 Verified Questions
1643 Flashcards
Source URL: https://quizplus.com/study-set/1020 Page 2
Chapter 1: The World of Human Resources Management
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97 Verified Questions
97 Flashcards
Source URL: https://quizplus.com/quiz/20214
Sample Questions
Q1) "Six Sigma" refers to the six criteria for the Malcolm Baldrige National Quality Award.
A)True
B)False
Answer: False
Q2) Almost all Canadian employers have engaged in some type of downsizing.
A)True
B)False
Answer: False
Q3) Organizations own their human capital, including investments made in training and development.
A)True
B)False
Answer: False
Q4) To launch a successful reengineering effort, it is important that managers build on existing processes.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Strategy and Human Resources Planning
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98 Verified Questions
98 Flashcards
Source URL: https://quizplus.com/quiz/20215
Sample Questions
Q1) Kramer Athletic Equipment is planning the future of the organization. In this process, the firm is making decisions such as whether to maintain its current path as industry leader in the running shoe business, or branch out to include casual footwear. In addition, the company is also discussing the various needs it will have for new staff if it does choose to go in a new direction. What is Kramer Athletic Equipment doing?
A) strategic planning
B) human resources planning
C) applying principles of strategic human resources management
D) planning both its business needs and its HR needs
Answer: C
Q2) What is the most important information obtained from a Markov analysis?
A) human capital readiness
B) what types of employees work in each department
C) how many individuals are in each job in each department
D) what positions are going to be coming open and will require a new hire
Answer: D
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Chapter 3: Equity and Diversity in Human Resources Management
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103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/20216
Sample Questions
Q1) The Employment Equity Act of 1995 only affects employers under federal jurisdiction.
A)True
B)False
Answer: True
Q2) An example of sexual harassment is having to listen to comments made by co-workers about their sexual conquests every Monday morning even when you have told them that their remarks make you extremely uncomfortable.
A)True
B)False
Answer: True
Q3) The optimization of an organization's multicultural workforce in order to reach business objectives is known as diversity management.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Job Analysis, Employee Involvement, and
Flexible Work Schedules
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/20217
Sample Questions
Q1) Human rights legislation requires that the specific performance requirements of a job be based on which of the following?
A) common practices in industry
B) past practices
C) valid job-related criteria
D) the National Occupational Classification
Q2) When writing a job description, it is essential to use statements that are terse, direct, and simply worded.
A)True
B)False
Q3) Job design is concerned with changing, modifying, and enriching jobs in order to capture the talents of employees while improving performance.
A)True
B)False
Q4) Discrepancies between knowledge, skills, and abilities (KSAs) and job requirements provide clues to training needs.
A)True
B)False
Page 6
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Chapter 5: Expanding the Talent Pool: Recruitment and Careers
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96 Verified Questions
96 Flashcards
Source URL: https://quizplus.com/quiz/20218
Sample Questions
Q1) Yield ratios can help indicate which recruitment sources are most effective at producing qualified job candidates.
A)True
B)False
Q2) Which of the following refers to those artificial barriers based on attitudinal or organizational bias that prevent qualified individuals from advancing upward in their organizations into management positions?
A) labour barriers
B) the glass ceiling
C) barriers to entry
D) trade barriers
Q3) Mentoring functions can be divided into two broad categories: (1) technical development and (2) career planning.
A)True
B)False
Q4) Mentoring is one important indicator of management support in career development.
A)True
B)False
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Chapter 6: Employee Selection
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Conscientiousness refers to the degree to which someone is trusting, amiable, cooperative, and flexible.
A)True
B)False
Q2) The premise of a behavioural interview is that "past performance is the best predictor of future performance."
A)True
B)False
Q3) Employers are required by law to provide references for former employees.
A)True
B)False
Q4) Situational interviews ask applicants how they would respond, while behavioural description interviews ask applicants how they did respond.
A)True
B)False
Q5) Since biographical information blanks rarely have obviously right or wrong answers, they are difficult to fake.
A)True
B)False
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Chapter 7: Training and Development
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107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/20220
Sample Questions
Q1) Programmed instruction allows individuals to learn at their own pace. Which of the following is another term for programmed learning?
A) vestibule training
B) e-learning
C) simulated training
D) self-directed learning
Q2) "Transfer of training" relates to the training evaluation criterion "behaviour."
A)True
B)False
Q3) Which of the following tasks would be most conducive to whole-versus-part learning?
A) for a tennis professional: teaching a tennis lesson
B) for a cake decorator: putting a customer's name on a birthday cake
C) for a shoe salesperson: finding a certain pair of shoes in the stockroom
D) for a grocery store cashier: looking up the register code for a grocery item
Q4) Orientation is the formal process of familiarizing new employees with the organization, their job, and their work unit.
A)True
B)False
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Chapter 8: Appraising and Improving Performance
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118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/20221
Sample Questions
Q1) Why are appraisal interviews important? What are some guidelines for effectiveness?
Q2) The balanced scorecard approach integrates four categories: financial, customer, processes, and outcomes.
A)True
B)False
Q3) Which of the following performance appraisal methods involves a mutual agreement of goals and metrics between supervisor and subordinate?
A) all behavioural methods
B) productivity measures
C) forced distribution
D) management by objectives
Q4) Self-assessment is useful to ensure the employee knows against what criteria he or she is evaluated, thus eliminating surprises.
A)True
B)False
Q5) Why do employee appraisal programs sometimes fail?
Q6) Identify and discuss the two general purposes of performance appraisal.
Q7) What are the four basic considerations for establishing performance standards?
Page 10
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Chapter 9: Managing Compensation
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106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/20222
Sample Questions
Q1) Which of the following is NOT a disadvantage of the job ranking system?
A) It does not provide a very refined measure of the job's worth, since the comparisons are made on the basis of the whole job.
B) The final rankings of jobs do not indicate the relative importance of the jobs.
C) Its simplicity makes it suitable for smaller employers.
D) It should only be used with nonexempt jobs.
Q2) Which of the following is NOT a potential challenge to competence-based pay?
A) limits by organizations to how much employees can earn despite their competencies
B) reluctance by employees to participate in relevant training
C) the development of appropriate measures of skills and competencies
D) staff flexibility
Q3) Which of the following is NOT a method of comparison used in job evaluation?
A) job worth system
B) job ranking system
C) job classification system
D) point system
Q4) Briefly discuss the provisions of the Employment Standards Acts pertaining to employee compensation.
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Chapter 10: Pay For Performance: Incentive Rewards
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/20223
Sample Questions
Q1) ESOPs can increase employees' pride of ownership in the organization, providing an incentive for them to increase productivity and help the organization prosper and grow.
A)True
B)False
Q2) Which of the following is an advantages of piece rate pay systems?
A) They allow for teamwork.
B) They have a direct link to performance.
C) They help to groom better managers.
D) They allow employees to break down their work piece by piece.
Q3) Which of the following is NOT likely to help an incentive plan succeed in an organization?
A) identifying important organizational metrics that encourage employee behaviour
B) involve employees-incentive programs should seem fair to employees
C) finding the right incentive payout
D) ensuring that employees believe that performance standards are unachievable
Q4) Incentive plans based on productivity can reduce labour costs.
A)True
B)False
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12
Chapter 11: Employee Benefits
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Employee assistance programs and wellness programs cannot help organizations cut the costs of health care benefits.
A)True
B)False
Q2) Employee benefits are a form of indirect compensation.
A)True
B)False
Q3) Bob Jindal works for RAY Vision Inc. The employer deducts money every month from his paycheque for his pension plan. RAY Vision matches this amount for his pension. What type of plan is this?
A) a defined benefit plan
B) a defined contribution plan
C) a contributory plan
D) a noncontributory plan
Q4) Employee assistance programs (EAPs) help employees mainly with relocation costs.
A)True
B)False
Q5) Compare and contrast the risks to the employee in regard to defined-contribution and defined-benefit pension plans.
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Chapter 12: Safety and Health
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98 Verified Questions
98 Flashcards
Source URL: https://quizplus.com/quiz/20225
Sample Questions
Q1) What program aims to help employees with nutrition, weight control, and avoidance of substances harmful to health?
A) a fitness program
B) an employee assistance program
C) a health service programs.
D) workplace fitness and health
Q2) Which of the following best describes drug testing in the workplace?
A) Managers are exempt from drug testing.
B) Employees may use or abuse legal prescription drugs that affect their behaviour.
C) Managers have a right to test employees for any substance at any time.
D) Human rights legislation encourages drug testing.
Q3) Samantha works as a secretary at Bingo Bank and spends a significant period of her work day in front of a computer. She is at risk of experiencing various problems associated with video display terminal use. Which of the following is Samantha NOT at risk of experiencing?
A) visual difficulty
B) muscle ache
C) job stress
D) disorientation
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Page 14
Chapter 13: Employee Rights and Discipline
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) With an open-door policy, decisions tend to be consistent across managers.
A)True
B)False
Q2) Employees are correct in assuming that their rights to privacy extend to e-mail and voice mail messages.
A)True
B)False
Q3) In the Ontario legislature, members of the provincial parliament (MPPs) voted to increase minimum wage. What type of employment law does this represent?
A) precedence
B) anti-discrimination law
C) statutory legislation
D) political law, since MPPs are politicians
Q4) An employee's legal and moral rights to privacy are clear and well-defined.
A)True
B)False
Q5) Ombudspeople help management by providing a check on itself.
A)True
B)False
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Chapter 14: The Dynamics of Labour Relations
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/20227
Sample Questions
Q1) Briefly describe the six steps in the organizing process.
Q2) The minimum term of the first collective agreement after certification is three years.
A)True
B)False
Q3) Jason Thomas recently joined ABC Inc. as loader to work on the shipping wharf. He has been told that he must join the union as a condition of employment. Which of the following is this employment provision called?
A) a union shop
B) a bully provision
C) an agency shop
D) an unfair labour practice
Q4) Compulsory binding arbitration is often available in the public sector as an acceptable way to settle collective bargaining deadlocks.
A)True
B)False
Q5) Joining a union is a way for employees to put leadership skills to use.
A)True
B)False
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Chapter 15: International Human Resources Management
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/20228
Sample Questions
Q1) If you were developing a performance appraisal system for individuals on international assignments, it would be best to base individuals' appraisals on information from which of the following?
A) home-country evaluations
B) peer evaluations
C) both home- and host-country evaluations
D) host-country evaluations
Q2) In using the balance-sheet approach to compensating expatriate managers, the term "incentive premiums" refers to which of the following concepts?
A) compensating the managers for separation from family and friends
B) offsetting the higher costs of overseas goods and services
C) paying essentially the same as home-country counterparts are paid in similar jobs
D) covering moving, storage, and educational expenses
Q3) At early stages of international expansion, many organizations prefer to use host-country nationals.
A)True
B)False
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Chapter 16: Creating High Performance Work Systems
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95 Verified Questions
95 Flashcards
Source URL: https://quizplus.com/quiz/20229
Sample Questions
Q1) For investing in employee knowledge development, which of the following HR practices is NOT appropriate?
A) providing all employees opportunities to continuously learn
B) selecting the best and brightest candidates available
C) rewarding employees for the acquisition of new skills
D) evaluating employees based primarily on task performance
Q2) To successfully implement high-performance work systems, managers should emphasize the strategic importance of the change effort.
A)True
B)False
Q3) Involving union members only after the design process and implementation plan has been completed helps build a bridge toward employee buy-in.
A)True
B)False
Q4) Employees who are given timely information about business plans, performance, and strategies, are more likely to make good suggestions for improving business.
A)True
B)False
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