Business Management Practice Exam
Course Introduction
Business Management is an interdisciplinary course that explores the principles, strategies, and skills essential for effective organizational leadership and operation. Students will examine core topics such as management functions, organizational behavior, decision-making, strategic planning, marketing, finance, and human resource management. Through case studies, practical exercises, and theoretical frameworks, this course equips learners with the tools needed to analyze business environments, manage teams, and drive organizational success in a competitive and constantly changing market.
Recommended Textbook
Management 7th Edition by Angelo Kinicki
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16 Chapters
2382 Verified Questions
2382 Flashcards
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Chapter 1: The Exceptional Manager: What You Do, How You
Do It
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147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/56207
Sample Questions
Q1) Donna received a degree in management and has several years of strong management experience. As a result of her education and experience, researcher Robert Katz believed that Donna acquired which of the following principal skills?
A) cognitive, people, technical
B) monitoring, planning, leading
C) planning, leading, conceptual
D) technical, leading, planning
E) technical, conceptual, human
Answer: E
Q2) Synergy computing involves using state-of-the-art computer software and hardware to help people work better together.
A)True
B)False
Answer: False
Q3) Taking care of the customer is not as vital for nonprofit organizations compared to for-profit businesses.
A)True
B)False
Answer: False
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Chapter 2: Management Theory: Essential Background for the
Successful Manager
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Jeffrey Pfeffer and Robert Sutton believed that evidence-based management is based on the belief that facing the hard facts about what works and having to accept the nonsense that passes for sound advice will help organizations perform better.
A)True
B)False
Answer: False
Q2) The customers of Best Auto Sales complete an online survey after purchasing an automobile from Best. The information from the customer survey is a form of feedback.
A)True
B)False
Answer: True
Q3) Donna, the president of a national restaurant chain, believes that studying theoretical perspectives of management seldom gives clues to the meaning of outside events that could affect her company.
A)True
B)False
Answer: False
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Page 4
Chapter 3: The Managers Changing Work Environment and
Ethical Responsibilities: Doing the Right Thing
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) With a sole proprietorship, the board of directors is a vital part of major company decisions.
A)True
B)False
Answer: False
Q2) The relatively permanent and deeply held underlying beliefs and attitudes that help determine a person's behavior are known as ____.
A) morals
B) norms
C) ethical advantages
D) values
E) fairness factors
Answer: D
Q3) Most customers value price over service, and are unconcerned by poor customer relations.
A)True
B)False
Answer: False
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Chapter 4: Global Management: Managing Across Borders
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148 Verified Questions
148 Flashcards
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Sample Questions
Q1) A government's seizure of a domestic or foreign company's assets is known as ____.
A) expropriation
B) diversification
C) outsourcing
D) embargoing
E) globalizing
Q2) Consisting of 159 member countries, the World Trade Organization is designed to monitor and enforce trade agreements.
A)True
B)False
Q3) Ethnocentric managers believe that their native country, culture, language, and behavior _____.
A) are equal to all other cultures
B) are hurtful to others
C) need to be changed
D) are outdated
E) are superior to all others
Q4) Define joint venture and give an example.
Q5) Contrast a multinational corporation and a multinational organization.
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Chapter 5: Planning: The Foundation of Successful Management
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) Because several computers and keyboards in the computer labs have been damaged recently by drinks and food being spilled, the department chair of the IT department issued a directive that "Absolutely no food or drink are allowed in any computer lab." This statement by the department chair is a(n) ______.
A) procedure
B) industry standard
C) rule
D) level of certification
E) certified procedure
Q2) John, the owner of a lawn care service, likes to meet with his employees six months after their yearly evaluation to discuss how they are progressing on suggestions on and plans to improve their yearly job evaluation. At this point, by comparing the six-month results with the past evaluation, John is in the ______ steps of the planning/control cycle.
A) control
B) planning
C) organizing
D) observation
E) termination
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Chapter 6: Strategic Management: How Exceptional Managers Realize
a Grand Design
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133 Verified Questions
133 Flashcards
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Sample Questions
Q1) Contingency planning is also known as _____.
A) organizational opportunities
B) scenario goal-setting and plans
C) a trend analysis
D) scenario planning and scenario analysis
E) strategic planning
Q2) Mountain Rescue Incorporated sells emergency safety and rescue products to ski patrols and rescue workers at prices that are below those of its competitors, who offer a larger line of products and focus on broader markets. Mountain Rescue Incorporated is pursuing a ____ strategy.
A) cost-focus
B) cost-leadership
C) differentiation
D) narrow
E) focused-differentiation
Q3) Bossidy and Charan suggested that making realism a priority begins with leaders first being cautious and then being realistic only if the situation allows this.
A)True
B)False
Page 8
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Chapter 7: Individual and Group Decision Making: How Managers Make
Things Happen
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) The predisposition in which people's subjective confidence in their decision making is greater than their objective accuracy is ____.
A) confidence bias
B) overconfidence bias
C) hindsight bias
D) predisposition bias
E) the tunnel vision effect
Q2) Microsoft studies correlations between its successful workers and the schools and companies they arrived from, an application of business analytics.
A)True
B)False
Q3) The basic reason female investors make trades much less often than men is that women do a lot more research, and tend to base their investment decisions on considerations other than just numbers.
A)True
B)False
Q4) Evidence-based management should not be used by the upper management.
A)True
B)False
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Chapter 8: Organizational Culture, Structure, and Design:
Building Blocks of the Organization
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) According to Lawrence and Lorsch, the stability of an organization's environment determine(s) the degree of ____.
A) synergy needed in an organization
B) differentiation and efficiency needed
C) differentiation or integration that is appropriate
D) profitability that is vital
E) marketing and integration that is profitable
Q2) As a middle or upper-level manager, a good way to stay in touch and resist isolation is to talk daily with senior managers, have "town meetings" with staffers several times a year, and employ management by walking around.
A)True
B)False
Q3) A market culture has a strong internal focus, and it concentrates on developing the business and marketing plans and helping employees market their product(s).
A)True
B)False
Q4) Contrast centralized and decentralized authority. Give an advantage and example of each.
10
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Chapter 9: Human Resource Management: Getting the
Right People for Managerial Success
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) When doing a performance appraisal, the manager will assess the employee's performance and provide feedback.
A)True
B)False
Q2) A 1947 law, the Taft-Hartley Act, allows the President of the United States to prevent or end a strike that threatens national security.
A)True
B)False
Q3) Which of the following statements about sexual harassment is true?
A) A hostile work environment is characterized by a tangible economic harm.
B) A person who feels he or she must acquiesce to a sexual proposition to keep his or her job is facing a quid pro quo.
C) The organization cannot be sued for sexual harassment as long as its managers did not know about the situation.
D) Uninvited hugging or patting someone is not considered sexual harassment.
E) Sexual harassment is defined as occurring between members of the opposite sex.
Q4) What are three important concepts covered by EEO?
Q5) Define performance management and list the steps and behaviors that it involves.
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Chapter 10: Organizational Change and Innovation: Lifelong
Challenges for the Exceptional Manager
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) Resistance to change is an emotional/behavioral response to real or imagined threats to an established work routine.
A)True
B)False
Q2) Adaptive change is the least threatening type of change and is therefore least likely to create resistance.
A)True
B)False
Q3) The increasing diversity of the American workforce is an example of a(n) ______ force for change.
A) market
B) demographic
C) social and political
D) political
E) economic
Q4) Describe managers' behaviors that might indicate a need for change.
Q5) The three types of change depend on what three criteria?
Page 12
Q6) What is the difference between reactive and proactive change?
Q7) Describe how John Kotter's model corresponds with Kurt Lewin's change model.
Q8) What is the difference between process innovation and product innovation?
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Chapter 11: Managing Individual Differences and Behavior:
Supervising People As People
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) Boring, tedious jobs generally reduce people's perceptions of their _____.
A) self-esteem
B) anxiety
C) tolerance for pain
D) level of extroversion
E) self-efficacy
Q2) The extent to which an employee identifies with an organization and is committed to its goals is called _____.
A) job involvement
B) job performance
C) job satisfaction
D) organizational commitment
E) job enrichment
Q3) Illegal immigrants dramatically impact the U.S. economy.
A)True
B)False
Q4) Employee job satisfaction is a key work attitude managers should consider when trying to increase performance.
A)True
B)False
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Chapter 12: Motivating Employees: Achieving Superior
Performance in the Workplace
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) The five core job characteristics are skill variety, task identity, task significance, autonomy, and feedback.
A)True
B)False
Q2) Job ______ is the opposite of job ______.
A) rotation; enrichment
B) rotation; enlargement
C) loading; enrichment
D) enlargement; enrichment
E) enlargement; simplification
Q3) According to Herzberg, which of the following is an example of a motivating factor?
A) the work itself
B) pay
C) working conditions
D) company policy
E) supervisors
Q4) Explain a need-based perspective on motivation. Identify two of this type of theory, and list the needs that each includes.
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Q5) Distinguish between the two types of rewards and provide an example of each.
Chapter 13: Groups and Teams: Increasing Cooperation, Reducing Conflict
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167 Verified Questions
167 Flashcards
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Sample Questions
Q1) Which of the following is not considered an essential consideration in building a group into an effective team?
A) trust
B) cohesiveness
C) cooperation
D) unanimity
E) size
Q2) Quality circles are not the same as continuous improvement teams.
A)True
B)False
Q3) Sharon told her team that she is moving forward with a change to the bonus structure, despite vocal objections from several team members. Sharon is using the ______ conflict-handling style.
A) avoiding
B) collaborating
C) compromising
D) accommodating E) forcing or dominating
Q4) List the three traits employees like about their most admired bosses?
Q5) What are the three principal sources of conflict?
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Chapter 14: Power, Influence, and Leadership: From
Becoming a Manager to Becoming a Leader
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) Employees at any level can be trained to be more transactional and transformational.
A)True B)False
Q2) Explain Fiedler's contingency theory by describing the factors that contribute to a low-control situation, and what style of leadership would be prescribed in this case. Illustrate the situation with realistic circumstances in which this would occur.
Q3) Shared leadership is the idea that the managers in an organization can engage in leader behavior.
A)True B)False
Q4) Identify at least five of the influence tactics used to get people to do what you want. Is each of these a hard or soft tactic? Which one is most frequently used? Provide examples of how each might be used.
Q5) The primary purpose of task-oriented leadership behaviors is to ensure that people, equipment, and other resources are used efficiently to accomplish a mission.
A)True B)False
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Chapter 15: Interpersonal and Organizational
Communication: Mastering the Exchange of Information
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160 Verified Questions
160 Flashcards
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Sample Questions
Q1) Communication is _____.
A) speaking or writing so that another is able to comprehend the meaning
B) interpretation of messages sent via any media
C) the combined activities of speaking and listening
D) a process involving only the sender, message, and receiver
E) the transfer of information and understanding from one person to another
Q2) Feedback indicates how well a particular medium conveys information and promotes learning.
A)True
B)False
Q3) A rich medium of communication is best for routine situations.
A)True
B)False
Q4) The grapevine is _____.
A) a horizontal communication channel
B) almost wholly inaccurate
C) slower than formal channels
D) a morale enhancer
E) used by employees when threatened or insecure
Q5) List at least four tips for handling e-mail.
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Chapter 16: Control Systems and Quality Management:
Techniques for Enhancing Organizational Effectiveness
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160 Verified Questions
160 Flashcards
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Sample Questions
Q1) Bureaucratic control is most appropriate for an organization in which the tasks are explicit and certain.
A)True
B)False
Q2) Which of the following areas of control for organizations exerts informal control?
A) structural
B) human resources
C) informational
D) competitive
E) cultural
Q3) Define a strategy map and describe its purpose.
Q4) List, define and describe the four types of financial controls.
Q5) All of the following are reasons why performance falls significantly short of the standard except _____.
A) unrealistic standards
B) changing conditions
C) insufficient resources
D) insufficient management attention
E) unawareness of performance drop
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