Business Management Practice Exam
Course Introduction
Business Management is a comprehensive course designed to introduce students to the fundamental principles and practices involved in effectively running and organizing a business. Students will explore key topics such as organizational structure, leadership, planning, decision-making, financial management, marketing, and human resource management. Through case studies, simulations, and practical examples, the course emphasizes strategic thinking, problem-solving, and ethical considerations needed to succeed in todays dynamic and competitive business environment. This course equips students with essential skills to manage teams, allocate resources efficiently, and drive organizational success.
Recommended Textbook
Modern Management Concepts and Skills 12th Edition by Samuel C. Certo
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Page 2
Chapter 1: Introducing Modern Management: Concepts and Skills
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Q1) In an organization, task-related activities include ________.
A) empowering others to solve problems
B) consulting when making decisions
C) providing recognition for achievements and contributions
D) encouraging innovative thinking
E) short-term planning
Answer: E
Q2) Robert L. Katz indicates that three types of skills are important for successful management performance; one among these is ________.
A) cultural skills
B) conceptual skills
C) linguistic skills
D) time-management skills
E) moral skills
Answer: B
Q3) Organizing is also commonly referred to as motivating, leading, directing, or actuating.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Managing: History and Current Thinking
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Sample Questions
Q1) Under classical management theory, comprehensive analysis of management concerns the management function as a whole. The primary contributor to this category was ________.
A) Henri Fayol
B) Frederick W.Taylor
C) Henry L. Gantt
D) Frank Gilbreth
E) Ludwig von Bertalanffy
Answer: A
Q2) Henri Fayol was a major contributor to the field of classical management theory.
A)True
B)False
Answer: True
Q3) One conclusion of the Hawthorne studies was that social groups in organizations could effectively exert pressure to influence individuals to disregard monetary incentives.
A)True
B)False
Answer: True
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Chapter 3: Corporate Social Responsibility, Ethics, and Sustainability
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Sample Questions
Q1) Which of the following activities performed by an organization indicates that it is conducting a social responsibility measurement in the problem-solving area?
A) ensuring worker safety
B) conducting studies to pinpoint social problems
C) dealing fairly with employees and customers
D) producing goods and services that people need
E) investing human resources to solve community social problems
Answer: B
Q2) Which of the following activities indicates that the organization is conducting a social responsibility measurement in the economic function area?
A) creating jobs for society
B) dealing fairly with employees and customers
C) investing money to solve community social problems
D) conducting studies to pinpoint social problems
E) participating in long-range community planning
Answer: A
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Chapter 4: Management and Diversity
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Sample Questions
Q1) The belief that one's own group, culture, country, or customs are superior to that of others is known as ethnocentrism.
A)True
B)False
Q2) Define pluralism. Explain the five approaches that can be used to achieve effective workforce diversity.
Q3) The ________ approach teaches employees the norms and practices of another culture to prepare them to interact with people from that culture effectively.
A) culture-specific
B) multicultural
C) golden rule
D) assimilation
E) righting-the-wrongs
Q4) List some of the features of an organization that has its top management's support on issues related to diversity. How does top management support help a company take effective action to promote diversity?
Q5) What is diversity and what are the advantages of a diverse workforce?
Q6) Briefly discuss the discrimination against women in organizations.
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Chapter 5: Managing in the Global Arena
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Sample Questions
Q1) Which of the following countries is a member of the APEC?
A) Germany
B) Egypt
C) Australia
D) Argentina
E) Brazil
Q2) Which of the following attitudes is generally thought to be the most appropriate for mangers in multinational corporations?
A) geocentric
B) ethnocentric
C) polycentric
D) egocentric
E) regiocentric
Q3) Transnational organizations have the least international involvement of all types of organizations involved in the international arena.
A)True
B)False
Q4) Define the different categories of organizations by extent of international involvement.
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Chapter 6: Management and Entrepreneurship
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Sample Questions
Q1) Social value refers to the basic long-standing needs of society and has little to do with profits.
A)True
B)False
Q2) Beth heads the team of designers at La Belle, Inc., a well-known brand for designer bags. She is an extraordinary designer herself and is also an excellent manager to her team. In the past, La Belle has successfully implemented many of her innovative ideas to their benefit. The company has now decided that Beth should be given the responsibility of managing their new business unit that specializes in clothes, shoes, and other accessories. What type of entrepreneurship is displayed in this scenario?
A) intrapreneurship
B) creative destruction
C) corporate social entrepreneurship
D) social entrepreneurship
E) corporate entrepreneurship
Q3) What is corporate entrepreneurship?
Q4) Describe opportunity exploitation.
Q5) What is entrepreneurial opportunity? Which are the types of opportunities as described by Schumpeter?
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Chapter 7: Principles of Planning
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Q1) What are the factors that are essential to the success of a management by objectives (MBO) program?
Q2) After setting worker objectives, the next step in a management by objectives (MBO) program is to ________.
A) develop performance evaluation criteria
B) review organizational objectives
C) establish rewards
D) monitor progress
E) evaluate past performance
Q3) The affirmative purpose of planning is to ________.
A) increase the degree of organizational success
B) increase the level of workplace diversity
C) optimize the use organizational resources
D) refine work methods and reduce production costs
E) improve organizational compliance with industry standards
Q4) Organizations exist for various purposes but have the same types of objectives.
A)True
B)False
Q5) How can managers increase the quality of their objectives?
Q6) How should organization planners be evaluated?
Page 9
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Chapter 8: Making Decisions
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Sample Questions
Q1) ________ refers to an individual's inborn ability to synthesize information quickly and effectively.
A) Bounded rationality
B) Satisficing
C) Bias
D) Intuition
E) Optimism
Q2) A decision is a choice made between two or more available alternatives.
A)True
B)False
Q3) The ________ orientation is found in decision makers who desire to preserve the status quo as much as possible.
A) receptive
B) ideal
C) exploitative
D) hoarding
E) legitimate
Q4) What are the disadvantages of group decision-making?
Q5) Discuss the advantages of group decision-making.
Q6) Discuss briefly the steps in the decision-making process.
Page 10
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Chapter 9: Strategic Planning: Strategies, Tactics, and Competitive Dynamics
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Q1) Strategy is the end result of strategic planning.
A)True
B)False
Q2) In strategic planning, managers consider the organization as a total unit and ask themselves what must be done in the long term, which is usually ________.
A) three to five years into the future
B) in the coming year
C) one to two years into the future
D) five to ten years from now
E) five to twenty years from now
Q3) The document that is written by management and describes the purpose for which the organization exists is the ________.
A) mission statement
B) strategic plan
C) operating plan
D) annual budget
E) vision statement
Q4) Compare and contrast strategic and tactical planning.
Q5) What are the main strategy formulation tools of strategic management?
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Chapter 10: Plans and Planning Tools
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Q1) In which of the following stages do product sales continue to climb because of the fact that the product has been in the marketplace for some time and has become more accepted by the people?
A) decline stage
B) introduction stage
C) growth stage
D) maturity stage
E) saturation stage
Q2) Single-use plans can be subdivided into policies, procedures, and rules.
A)True
B)False
Q3) Define the program evaluation and review technique (PERT).
Q4) Explain the Delphi method and outline the steps that are employed by this method.
Q5) They key forecast for organizations is the sales forecast because it serves as the fundamental guideline for planning.
A)True
B)False
Q6) Explain the critical path of the program evaluation and review technique (PERT).
Q7) What is a Gantt chart, explain its features.
Page 12
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Chapter 11: Fundamentals of Organizing
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Sample Questions
Q1) Which of the following is one of Follett's guidelines on coordination?
A) Personal communication should be minimized in coordination.
B) Managers can assume that if their system shows coordination now, it will show coordination in the future.
C) The human element should be minimized in coordination.
D) Managers should plan for coordination.
E) Coordination can be achieved with least difficulty through vertical relationships.
Q2) At Landmark Constructions, crucial projects are handled completely by project managers who are empowered to borrow marketing, sales, engineering, finance and R&D staff and other employees from various parts of the organization to complete their projects. Identify the departmentalization mode being used in this company.
A) customer
B) matrix
C) product
D) geographic
E) functional
Q3) Define the concepts of vertical dimensioning, scalar relationships, and unity of command and explain how they are related.
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Chapter 12: Responsibility, Authority, and Delegation
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Sample Questions
Q1) Organization members should be obligated to perform only those activities that lead to ________.
A) job enlargement
B) overlapping responsibilities
C) more accountability
D) job enrichment
E) goal attainment
Q2) Responsible managers take complete charge of their work groups.
A)True
B)False
Q3) What is accountability? Why is it important in organizations?
Q4) In which of the following roles do staff personnel help establish a mechanism for evaluating the effectiveness of organizational plans?
A) advisory role
B) service role
C) control role
D) functional role
E) counseling role
Q5) Describe the functional similarity method of dividing job activities.
Q6) What is delegation? Explain the steps in the delegation process.
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Chapter 13: Human Resource Management
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Sample Questions
Q1) Sean is in the final year of his graduate course in information technology. A host of companies have conducted campus recruitment programs at Sean's college. However, Sean has been eliminated from the selection process for every company at the preliminary interview stage. Which of the following reasons best explains Sean's elimination at the preliminary interview stage?
A) Sean has been scoring 40 points on average in his aptitude tests, the minimum score required being 60.
B) Sean displays a particularly conspicuous absence of ambition when asked about his career aspirations.
C) Sean's professors have mentioned his inability to meet project and assignment deadlines in their references.
D) Sean's physical fitness levels are unsatisfactory when compared to those of other students his own age.
E) Sean constantly turns up for interviews dressed very casually and appears uninterested.
Q2) What are the different types of tests used by organizations during the selection process?
Q3) Write a short note on the process of recruitment and its importance.
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Page 15
Chapter 14: Organizational Change: Stress, Conflict, and Virtuality
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Q1) Catherine works as a training specialist at a retail organization. She is not always physically present in the office though she works from other locations using a portable computer. She usually informs her colleagues in advance when she decides to come in and work from office. This work arrangement is an example of ________.
A) fully mobile working
B) tethered in office arrangement
C) home based working
D) hotelling
E) occasional telecommuting
Q2) Hellriegel and Slocum's model shows the relative importance of ________ to organizational survival.
A) external and internal environments
B) change and stability
C) innovation and conservativeness
D) trust and vigilance
E) change and risk taking ability
Q3) What are the situations under which making additional changes after the evaluation of a change is justified?
Q4) Briefly describe the four strategies used to manage conflicts.
Page 16
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Chapter 15: Influencing and Communication
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Q1) Explain the difference between communication macrobarriers and communication microbarriers. Give an example of each.
Q2) Organizational communication that follows the lines of the organization chart is called ________.
A) connective communication
B) ceremonial communication
C) formal organizational communication
D) nonverbal communication
E) collaborative communication
Q3) ________ is the process of sharing information with other individuals.
A) Delegation
B) Communication
C) Allocation
D) Authorization
E) Distribution
Q4) What is emotional intelligence? Why is it important in organizations?
Q5) Good communicators consult with others when planning communications.
A)True
B)False
Q6) Enlist the ten commandments of effective listening.
Page 17
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Chapter 16: Leadership
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Sample Questions
Q1) Which of the following characteristics is more closely associated with an emerging leader than a manager?
A) independence
B) persistence
C) analytical skills
D) problem-solving ability
E) tough-mindedness
Q2) Being tough-minded and structured are characteristics associated with managers rather than emerging leaders.
A)True
B)False
Q3) Leading mainly emphasizes ________.
A) performance evaluation and control
B) organizational performance
C) organizational productivity
D) behavioral issues of employees
E) individual performances
Q4) Explain the Vroom-Yetton-Jago Model of leadership.
Q5) Explain the major findings of the OSU studies.
Q6) Briefly explain and discuss the four emerging leadership styles of today.
Page 18
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Chapter 17: Motivation
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Q1) According to McClelland, people having the desire to maintain close, friendly, personal relationships have a high need for ________.
A) affiliation
B) power
C) achievement
D) existence
E) growth
Q2) According to Herzberg, ________ influence the degree of job satisfaction.
A) hygiene factors
B) maintenance factors
C) motivating factors
D) Theory X factors
E) factors related to the work environment
Q3) The difference between needs-goal theory and Vroom's expectancy theory is that Vroom's theory ________.
A) addresses the issue of motivation strength
B) considers issues of equity
C) separates motivators into intrinsic and extrinsic rewards
D) establishes a hierarchy of needs
E) deals with how need are "acquired"
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Chapter 18: Groups and Teams
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Q1) Identify the most mature stage of the formal group development process.
A) decision-making
B) acceptance
C) group solidarity
D) communication
E) group control
Q2) ________ comes naturally as the mutual acceptance of group members increases and communication and decision making continue within the group.
A) Conformance threat
B) Group polarization
C) Groupthink
D) Cognitive dissonance
E) Group solidarity
Q3) Which of the following is an example of a command group?
A) a group of employees focused on providing excellent customer service
B) a group meeting to consider the feasibility of a new product
C) a department head with managers reporting to him
D) students coming together to form a study group for a specific class
E) a group of employees forming an exercise group
Q4) List the five stages of team development.
Page 20
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Chapter 19: Managing Organization Culture
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Q1) A ________ is a formally drafted document that summarizes the primary beliefs within the culture of a specific organization in which they have an emotional investment.
A) values statement
B) guidance document
C) bench memorandum
D) testament
E) green paper
Q2) Subcultures can affect management efforts both positively and negatively.
A)True
B)False
Q3) ________ is an organization culture characterized by flexibility and discretion along with an external focus.
A) Bureaucracy culture
B) Market culture
C) Clan culture
D) Hierarchy culture
E) Adhocracy culture
Q4) Write a short note on the importance of organization culture.
Q5) Provide a brief description of organization culture.
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Chapter 20: Encouraging Creativity and Innovation
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Q1) According to the reengineering improvements process, work should be organized around outcomes rather than tasks.
A)True B)False
Q2) The establishment, development, and growth of the total quality management (TQM) movement throughout the world are largely credited to the United States.
A)True B)False
Q3) Which of the following is an example of a topic technology ideas encompass in the invention stage of the innovation process?
A) promoting products in the market
B) redesigning organizational structure
C) employing barcoding to better manage inventory
D) redesigning workstations to make employees more productive
E) improving human resource management
Q4) What are the steps involved in the incremental improvement process?
Q5) How are innovation and creativity connected?
Q6) Give a short description of the concept of "innovation."
Q7) What are the three components of creativity in an individual?
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Chapter 21: Controlling, Information, and Technology
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Sample Questions
Q1) "Paralysis by analysis" is generally caused by ________.
A) information overload
B) insufficient information
C) lack of timely information
D) inappropriate information
E) data contamination
Q2) How does user satisfaction with an IS determine the effectiveness of the IS? How can companies effectively manage user satisfaction?
Q3) The quality of the IS refers to ________.
A) the accuracy of the information
B) its cost
C) the relevance of the information
D) the proficiency of the users
E) its ease of use
Q4) The information that managers receive heavily influences managerial decision making.
A)True
B)False
Q5) Describe the six steps necessary to operate an IS properly.
Q6) What are the steps in evaluating information?
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Chapter 22: Production and Control
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Sample Questions
Q1) Explain how managers should use ratio analysis to assist in effectively controlling an organization.
Q2) The first step in using quality circles is ________.
A) establishing the theme for observation
B) determining the objective of observation
C) implementing a new procedure
D) obtaining necessary data
E) determining the target rate
Q3) Which of the following can be considered annual fixed costs for a publishing company?
A) author royalties
B) salaried labor
C) sales commission
D) cost of binding
E) printing costs
Q4) A group of young entrepreneurs seek your help in analyzing the feasibility of a business plan that they have. They want to identify the level of production at which the total revenue of the organization equals its total costs. Which control tool would you use to help them?
Q5) What are the potential pitfalls of budgets?
Page 24
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