Business Management
Mock Exam
Course Introduction
Business Management is a comprehensive course that explores the fundamental principles and practices involved in running and overseeing organizations. Students will gain an understanding of core management functions such as planning, organizing, leading, and controlling, while also examining topics like decision-making, strategic management, organizational behavior, leadership, and human resource management. The course emphasizes practical skills and real-world applications, preparing students to analyze business problems, implement effective solutions, and adapt to the dynamic global business environment.
Recommended Textbook MGMT 2nd Canadian Edition by Chuck Williams
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Chapter 1: Management
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Sample Questions
Q1) In a speech delivered to a forum for retail leaders,Dr.Hans-Joachim Koerber stated,"Sustained growth is essential.Sustaining growth is a challenge for virtually every company." What informational role did Dr.Koerber assume?
A) liaison
B) resource allocator
C) figurehead
D) spokesperson
Answer: D
Q2) Define efficiency and effectiveness,and explain their relationship to the process of management.
Answer: Managers need to be concerned with both efficiency and effectiveness in the work process.Efficiency is getting work done with a minimum of effort,expense,or waste.By itself,efficiency is not enough to ensure managerial success.Managers must also strive for effectiveness,which is accomplishing tasks that help fulfill organizational objectives.
Q3) The job of team leader is a management position.
A)True
B)False
Answer: True
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Chapter 2: History of Management
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Q1) Beverly is unhappy with her production supervisor.Beverly would normally finish 200 products per shift but she is purposely finishing less than 100 by working at a much slower pace.What is this an example of?
A) job loitering
B) roadblocking
C) lagging
D) soldiering
Answer: D
Q2) Which management theorist drew on his own experiences as a CEO to create his theory of management?
A) Elton Mayo
B) Frederick Taylor
C) Henri Fayol
D) Max Weber
Answer: C
Q3) Mary Parker Follett believed that managers could best deal with conflict through compromise.
A)True
B)False Answer: False
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Chapter 3: Organizational Environments and Cultures
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Q1) Vikas learns that customers are not happy with the time it takes servers in his restaurant to bring them their final bill.He informs his servers to make improvements from now on.What kind of monitoring did Vikas use to make this change?
A) consumer confidence monitoring
B) competitive analysis monitoring
C) reactive customer monitoring
D) proactive customer monitoring
Answer: C
Q2) Fear of a lawsuit prevents many employers from giving totally honest references about former employees.What component change of the general environment does this reflect?
A) technological
B) social
C) economic
D) political/legal
Answer: D
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Chapter 4: Ethics and Social Responsibility
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Sample Questions
Q1) What is the term for the group that can influence or be influenced by the company and can affect public perceptions about its socially responsible behaviour?
A) preliminary stakeholders
B) secondary stakeholders
C) conventional stakeholders
D) reactive stakeholders
Q2) What are company costs of being socially responsible offset by?
A) a better product or corporate reputation that results in stronger sales or higher profit margins
B) higher employee morale that results in less turnover costs
C) better government relations that results in higher tax credits and other incentives
D) a higher corporate profile in the media that results in a less likelihood of boycotts or other negative social responses
Q3) On which of the following does ethical intensity partly depend?
A) magnitude of dilemma
B) social acceptance
C) intent of the manager
D) temporal immediacy
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Chapter 5: Planning and Decision Making
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Sample Questions
Q1) What is planning? What are its benefits?
Q2) In which process is each decision compared directly to every other criterion?
A) absolute comparisons
B) relative comparisons
C) minimum comparative threshold
D) comparative ranking scales
Q3) A mission is a statement of a company's purpose or reason for existing.
A)True
B)False
Q4) Neither Chile nor Peru has a mass-market café culture,but that fact has not stopped Starbucks from trying to determine what can be done to make its coffee houses successful in those markets.By recognizing that people in these two South American countries do not drink coffee in the quantity that people do in North America,Starbucks has begun a process involving problem identification.What type of process is this?
A) rational decision making
B) trend analysis
C) sacrificing
D) selection of optimal solutions
Q5) Describe the management by objectives (MBO)process.
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Chapter 6: Organizational Strategy
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Q1) Briefly describe the BCG matrix and how it is used.Include in your description the types of recommendations that result from the use of the BCG matrix.
Q2) When companies are performing above or better than their strategic reference points,top management is more likely to choose a daring,risk-taking strategy.
A)True
B)False
Q3) Deutsche Bank became the world's largest bank through mergers with Bankers Trust,a transatlantic banking operation.Considering both banking companies had similar core capabilities,what is this an example of?
A) related differentiation
B) related diversification
C) integrated acquisition
D) competency acquisition
Q4) If retrenchment works,it is typically followed by a stability strategy.
A)True B)False
Q5) Explain what is meant by a grand strategy.List and define the three types of grand strategies.
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Chapter 7: Innovation and Change
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Q1) What are creative work environments? What does a manager need to do to develop and manage creative work environments?
Q2) Given the nature and demands of technology cycles and innovation streams,identify the two types of change that companies need to be able to manage.What are the approaches most appropriate for managing each type of change?
Q3) An innovation stream begins with a technological discontinuity,in which a scientific advance or a unique combination of existing technologies creates a significant breakthrough in performance or function.
A)True
B)False
Q4) What is organizational development?
A) Organizational development requires a steering committee.
B) Organizational development takes a short-term approach to change.
C) Organizational development is a philosophy and collection of planned change interventions.
D) Organizational development assumes that top management support is not necessary for change.
Q5) Define creativity.Explain its relationship to organizational innovation.
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Chapter 8: Global Management
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Sample Questions
Q1) The European Union (EU)bans the importation of hormone-fed U.S.beef and bioengineered corn and soybeans on safety grounds although Americans eat this food every day.This ban is in place so consumers in the EU will buy domestic beef and products made from domestically produced corn and soybeans.What is this ban an example of?
A) a subsidy
B) an involuntary import restraint
C) expropriation
D) a government import standard
Q2) What is a multinational company said to be acting with when it has offices,manufacturing plants,and distribution facilities in different countries and runs them all based on the same rules,guidelines,policies,and procedures?
A) policy certainty
B) global consistency
C) global adaptation
D) global certainty
Q3) What are trade barriers? Identify the two general kinds of trade barriers used by governments,and give one example of each.
Q4) Briefly explain how companies can assess the growth potential of new markets.
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Chapter 9: Designing Adaptive Organizations
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Sample Questions
Q1) In matrix departmentalization,as in other forms of departmentalization,most employees report to a single boss.
A)True
B)False
Q2) What is the primary disadvantage of geographic departmentalization?
A) the absence of cross-departmental coordination
B) broken chains of command
C) spans of control that are too wide
D) the duplication of resources
Q3) Which of the following individuals most likely performs a staff function?
A) the supervisor of the loading dock
B) the organization's receptionist
C) the vice president of marketing
D) a member of the office cleaning crew
Q4) Which of the following emphasizes jobs and their authority relationships?
A) departmentalization
B) organizational process
C) functionalization
D) organizational structure
Q5) What is job specialization? Briefly explain its advantages and disadvantages.
Page 11
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Chapter 10: Leading Teams
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Sample Questions
Q1) What is the key difference among the different types of teams?
A) the amount of autonomy
B) the number of members
C) the location of the team
D) who the team reports to
Q2) Team normalization represents the variances or differences in ability,experience,personality,or any other factor on a team.
A)True
B)False
Q3) Cross-functional teams are purposely composed of employees from different functional areas of the organization.
A)True
B)False
Q4) Refer to the Narrative 10-3.What did the plant create when it decided to give its teams the highest level of autonomy?
A) self-designing teams
B) sequentially interdependent teams
C) semiautonomous work groups
D) self-managing teams
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Chapter 11: Managing Human Resource Systems
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Sample Questions
Q1) Which of the following provides employment counselling services for employees faced with downsizing?
A) outplacement services
B) reassessment services
C) employee outsourcing
D) employee restructuring
Q2) Which federal law prohibits discrimination on a number of grounds?
A) Canadian Charter of Rights and Freedoms
B) Canadian Human Rights Act
C) Canadian Labour Code
D) Employment Equity Legislation
Q3) Identify the employee characteristics that are protected by federal employment anti-discrimination laws (i.e.,the characteristics upon which employers are not legally allowed to discriminate).Specify which human resource management decisions these laws affect.
Q4) What does the acronym ESOP stand for?
A) equitable stock option plan
B) employee stock ownership plan
C) employee salary option plan
D) equity in salary organizational plan
Page 13
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Chapter 12: Managing Individuals and a Diverse Workforce
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Q1) Refer to the Narrative 12-2.What is the primary limitation of the paradigm Wal-Mart chose to use in its creation of an organizational structure in which discrimination will not be an issue?
A) This paradigm will allow the organization to reach organizational plurality.
B) This paradigm generally does not lead to fair treatment of all workers.
C) The focus of its diversity awareness remains surface-level diversity.
D) The employee composition will not match the diversity found in its primary stakeholders.
Q2) What is the term for the degree to which someone is cooperative,polite,flexible,forgiving,good-natured,tolerant,and trusting?
A) conscientiousness
B) emotional stability
C) agreeableness
D) locus of control
Q3) List and briefly describe the four types of discrimination commonly associated with surface-level diversity.Which of those typically produce the so-called glass ceiling?
Q4) How is surface-level diversity different from deep-level diversity?
Q5) Why does diversity make good business sense?
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Chapter 13: Motivation
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Q1) Which term is used to describe providing free satellite television to call reps after three months of employment?
A) extrinsic reward
B) absolute reinforcement
C) valence motivator
D) intrinsic reward
Q2) What are the two basic kinds of inequity?
A) performance and situational inequities
B) under-reward and over-reward
C) balanced and unbalanced rewards
D) intrinsic and extrinsic inequities
Q3) Which type of inequity occurs more frequently in theory than in practice?
A) over-reward
B) under-reward
C) negative expectancy
D) negative valence
Q4) Briefly explain the following equation: Job Performance = Motivation × Ability × Situational Constraints.
Q5) How can managers use reinforcement theory to motivate their employees?
Page 15
Q6) Define expectancy theory.Identify the theory's three key concepts.
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Chapter 14: Leadership
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Q1) The 1993 standoff between federal agents and people inside the Branch Davidian compound at Waco,Texas,resulted in the deaths of about 80 Branch Davidians,including leader David Koresh,who had declared himself the new messiah.What must Koresh have used to create the strong relationships between him and his followers who were willing to die for him?
A) transactional leadership
B) a leadership neutralizer
C) charismatic leadership
D) trait leadership
Q2) Refer to the Narrative 14-3.One reason for Beane's success is his ability to let employees know precisely what is expected of them,give specific guidelines for playing baseball (e.g.,instructing all pitchers to throw strikes on the first pitch and to throw as few pitches as possible during each inning),and make sure that players follow these standards of performance.Which of the following best describes the type of leader Beane is?
A) directive
B) participative
C) supportive
D) autonomous
Q3) Identify and define the components of visionary leadership.
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Chapter 15: Managing Communication
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Questions
Q1) Renovation of a street and sidewalk was supposed to be finished in October.Wet weather prolonged the rebuilding until the middle of December.Local retailers blamed the city for low holiday sales.Why would you agree with this analysis of why sales were poor?
A) You're experiencing the halo effect.
B) You don't believe in attribution theory.
C) You're having a defensive bias.
D) You're having a reactive bias.
Q2) What are the two reasons why companies use organization-wide communication?
Define three types of organization-wide communication.Give an example of the effective or ineffective use of each type of communication.Using the material from Chapter 15 of the text,explain why the example was particularly effective or ineffective.
Q3) What can be said about managers with better listening skills??
A) They promoted over managers with poor listening skills.
B) They are not rated any differently than mangers with poor listening skills by their employees.
C) They are no more likely to be promoted than managers with poor listening skills.
D) They are rated as better managers by their employees.
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Chapter 16: Control
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Sample Questions
Q1) Benchmarking is the process of setting corporate norms.
A)True
B)False
Q2) Implementing controls is always worthwhile.
A)True
B)False
Q3) Behaviour control regulates workers' actions and routines on the job.Which kind of control measures the results of their efforts?
A) input control
B) bureaucratic control
C) normative control
D) output control
Q4) What is the term for a performance assessment whereby companies identify which customers are leaving and the rate at which customers are leaving?
A) customer subjectivity
B) customer satisfaction
C) customer defection
D) customer objectivity
Q5) Define benchmarking.List the three steps in this process.
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Chapter 17: Managing Information in a Global World
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Sample Questions
Q1) Michelle is the owner of a large chain of successful department stores.One reason for her success comes from the supply chain system.When a customer purchases an item from a store,the supplier is able to know immediately if the safe stock level has been reached.If it has,a shipment of product is sent immediately and directly to the store.This allows Michelle to dedicate more space to retail and less space to storage.What technology enables Michelle to have such a supply chain system?
A) electronic data interchange
B) corporate portal
C) firewall
D) intranet
Q2) Three major types of information technology are used by executives,managers,and workers inside the company to access and share information.They are executive information systems,intranets,and portals.
A)True
B)False
Q3) Which type of personal computer security measure would salespeople who are on the road dealing with customers' questions want the company to use? Why?
Q4) What are intranets? List four reasons why they are so popular.
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Chapter 18: Managing Service and Manufacturing Operations
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Sample Questions
Q1) Which type of operation is most dependent on the accuracy of sales forecasts?
A) assemble-to-stock operations
B) assemble-to-order operations
C) make-to-order operations
D) make-to-stock operations
Q2) What are the three key parts of materials requirement planning (MRP)?
A) the aggregate inventory, suppliers' invoices, and bills of lading
B) inventory records, trend analyses, and production schedules
C) the master production schedule, the bill of materials, and inventory records
D) suppliers' invoices, distribution schedules, and bills of lading
Q3) A relatively large Swiss population lives in northern London,England.The Swiss newspaper Neue Zurcher Zeitung has recently begun publishing the paper in London (instead of having copies flown in from Zurich).The paper contains many of the items that are in the Swiss-published paper as well as information that is important to the Swiss living in England.Which type of operation does the newspaper publisher use,in terms of the amount of processing?
A) make-to-order operation
B) assemble-to-stock operation
C) make-to-stock operation
D) assemble-to-order operation
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