Business Management
Final Exam Questions
Course Introduction
Business Management is an essential course that provides students with a comprehensive understanding of the principles and practices involved in effectively running a business or organization. The course covers key topics such as organizational structure, leadership, strategic planning, decision-making, human resource management, and marketing. Students learn to analyze business environments, develop management strategies, and apply problem-solving techniques to real-world scenarios. Through case studies and practical exercises, the course equips students with the skills needed to lead teams, manage resources, and drive organizational success in dynamic and competitive markets.
Recommended Textbook
Interpersonal Skills in Organizations 4th Edition by Suzanne de Janasz
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Page 2
Chapter 1: Journey Into Self-Awareness
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Sample Questions
Q1) Relying solely on others' thoughts or beliefs about what is best for us can lead to personal and professional unhappiness.
A)True
B)False
Answer: True
Q2) The drive to pursue one action over another best describes which of the following components of behavior?
A) Motivation
B) Modes of thinking
C) Modes of acting
D) Modes of interacting
Answer: A
Q3) When Kathy gains self-awareness by understanding how others view her and how she is shaped by others' opinions of her,she is best reflecting the concept of ____.
A) self-serving bias
B) social mirror
C) projection factor
D) social dilemma
Answer: B
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Page 3
Chapter 2: Self-Disclosure and Trust
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Sample Questions
Q1) The nervous habit of tapping a pencil during meetings would be depicted in the _____ area of the Johari Window.
A) unknown
B) open
C) blind
D) hidden
Answer: C
Q2) Jake has a nervous habit of wiggling his foot during meetings when he is feeling stressed.This habit,unknown to him but known to others would fall in the _____ area of the Johari Window.
A) blind
B) hidden
C) open
D) unknown
Answer: A
Q3) In order to be effective in self-disclosure,one should focus more on the present than the past.
A)True
B)False
Answer: True
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Chapter 3: Establishing Goals Consistent With Your Values and Ethics
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Sample Questions
Q1) When evaluating the ethical actions of organizations,it is important to remember that three factors influence behaviors and actions: the individual ethics of organizational members,the corporate culture of the organization,and society as a whole.
A)True
B)False
Answer: True
Q2) Ron's goal is to run in the local marathon next year,even though he usually only jogs briefly around his neighborhood.His first attempt to run 10 miles yesterday turned into failure,as he was only able to complete 5 miles.Ron is missing which key behavior in his goal setting?
A) Being positive
B) Taking full responsibility
C) Starting small
D) Persevering
Answer: C
Q3) Ethical guidelines enhance employee empowerment.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Self-Management
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Sample Questions
Q1) Which of the following is true of time management?
A) It is helpful only in our professional lives.
B) It restricts our activities to one arena at the expense of the other.
C) It has little effect on helping to manage stress.
D) It helps focus our energy on well-chosen activities.
Q2) Time management includes:
A) minimizing differentiation between urgent and important tasks.
B) delegating tasks in a way that requires periodic coaching.
C) minimizing time audits.
D) avoiding procrastination.
Q3) People who successfully apply emotional intelligence create win-win relationships and outcomes for themselves and others.
A)True
B)False
Q4) Fear,one of the most common barriers to interpersonal effectiveness,has only negative effects on people.
A)True
B)False
Q5) What is the fear of failure? How can it be overcome?
Q6) Explain a manager's role in emotional intelligence (EQ).
Page 6
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Chapter 5: Understanding and Working With Diverse Others
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Sample Questions
Q1) Uncertainty avoidance:
A) reflects the degree to which emphasis is placed on assertiveness.
B) reflects the degree of threat felt when facing ambiguity and risk.
C) refers to how loosely or tightly integrated the society seems.
D) refers to the acceptance or lack thereof,of unequal power distribution.
Q2) A company that interviews only men for a position that requires frequent travel is
A) backlash
B) harassment
C) discrimination
D) ethnocentrism
Q3) Which of the following is a primary dimension of diversity?
A) Ethnic heritage
B) Religion
C) Work style
D) First language
Q4) Stereotyping is a negative attitude toward a person based on his/her membership in a particular group.
A)True
B)False
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Chapter 6: Listening and Nonverbal Communication
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Sample Questions
Q1) We unconsciously use different distances or zones to communicate and interact with others.The study of what you communicate by the way you use interpersonal space is:
A) proxemics.
B) chronemics.
C) haptics.
D) kinesics.
Q2) Lana,while listening to Ryan,is taking in the information presented but she is not processing it.In the above scenario,which type of listening does Lana appear to be using?
A)Assertive
B)Empathetic
C)Attentive
D)Passive
Q3) The act of listening is a passive activity.
A)True
B)False
Q4) What is communication and how can it be enhanced?
Q5) Suggest some strategies to help develop and improve listening skills.
Q6) Define the characteristics of attentive listening.
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Chapter 7: Communicating Effectively
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Sample Questions
Q1) Which one of the following options is a drawback of written communication?
A) It is the least preferred method for sending precise or complex information.
B) It is prone to misinterpretation and inaccuracy.
C) It ensures a paper trail-a record of exchanges made between individuals and groups.
D) It is not a cost-efficient way to send a message to a large number of individuals.
Q2) Electronic communication:
A) is useful when fast turn-around time is needed.
B) increases the amount of oral interaction between organizational members.
C) is effective only when members of a team are working in the same location.
D) should be the primary medium when the message that needs to be sent is negative.
Q3) Which of the following is an effective "I" statement?
A) "Can you work overtime?"
B) "Why are you mad at me?"
C) "I feel confused when you don't give me feedback"
D) "I think you are being a baby"
Q4) Introduce the three major forms of communication with one benefit and drawback for each form.
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Chapter 8: Persuading Individuals and Audiences
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Sample Questions
Q1) Persuasion is not relevant in a nonhierarchical environment in which employees at all levels participate in formulating strategy.
A)True B)False
Q2) Involving the persuadee in the search for a solution is a good way to get his or her buy-in to the solution.
A)True B)False
Q3) People view a behavior as correct in a given situation to the degree that they see others performing it.Advertisers are aware of this and persuade people to buy their products by telling them not necessarily how good a product is,but how strongly others think so.This is an example of:
A) social proof.
B) scarcity.
C) reciprocity.
D) commitment.
Q4) People are less motivated to go after that which they perceive is scarce.
A)True
B)False
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Chapter 9: Negotiation
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Sample Questions
Q1) A negotiator can use questioning when it is necessary to clarify communication.
A)True
B)False
Q2) A person can be more effective in negotiations if he/she does all of the following,EXCEPT:
A) demonstrating his/her attention through communication and listening skills.
B) agreeing on issues that are unsolvable at that moment.
C) walking away or taking a break if necessary.
D) using agendas,questioning,and summarizing techniques.
Q3) Going into the negotiation with a(n)____,leads to principled negotiation or negotiations based on principles.
A) subjective criteria
B) third party
C) objective criteria
D) we win-you lose strategy
Q4) In a "two-party negotiation",each side is represented by at least two individuals who work together as a team to achieve the goals and interests within a negotiation.
A)True
B)False
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Chapter 10: Building Teams and Work Groups
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Sample Questions
Q1) Identify the correct statement about group-hate.
A) It takes place when members who are part of a group agree to a more risky course of action than any individual would have alone.
B) It is a behavior where individuals agree reluctantly with a group's decision because they are more concerned about maintaining harmony than critically thinking about problems.
C) It is the negative view that some people have of working in groups that can influence their active participation in group work activities.
D) It is the tendency of various groups to hate each other and work in serious competition against each other.
Q2) Teams are effective when tasks are complex and task interdependence is high.
A)True
B)False
Q3) Teams that have higher levels of technical expertise are usually more successful than teams with high levels of interpersonal skills.
A)True
B)False
Q4) Write a short note on a task force in the workplace.
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Chapter 11: Managing Conflict
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Sample Questions
Q1) In terms of organizational conflicts,differences between members of one group is:
A) intragroup conflict.
B) intergroup conflict.
C) intrapersonal conflict.
D) interorganizational conflict.
Q2) In some cases conflict initially reduces cohesion that can in turn reduce the likelihood of "groupthink" occurring.
A)True
B)False
Q3) Effective managers are those who are selective as to which conflicts they choose to pursue.
A)True
B)False
Q4) Competing may be appropriate:
A) when an action that is vital to an organization's welfare has to be taken.
B) when everyone wants a solution that satisfies all parties' objectives and maintains the relationship.
C) when the issue is very important to all parties involved.
D) when there is plenty of time for finding an integrative solution.
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Chapter 12: Achieving Business Results Through Effective Meetings
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Sample Questions
Q1) To maximize a group's effectiveness,what strategies can be implemented after or during the meeting?
Q2) In terms of company "troublemakers",which of the following statements is true?
A) They have a knack of turning every issue into a power struggle.
B) They should be included in meetings,regardless of any problems.
C) Their perspective is not valuable.
D) The managers should avoid meeting with these individuals completely.
Q3) During a meeting,a manager should encourage the clash of personalities,not ideas.
A)True
B)False
Q4) Information sharing meetings generally require more time than decision making meetings.
A)True
B)False
Q5) Explain the advantages of virtual meetings.
Q6) Write a short note on the wrap-up stage of meetings.
Q7) Explain the three reasons underlying the fact that meetings are a source of frustration and loss of work time.
Q8) List and explain the four general types of meetings. Page 14
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Page 15
Chapter 13: Facilitating Team Success
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Sample Questions
Q1) If Garrison,a team member is monopolizing the conversations while others are nearly silent,the facilitator can opt for using:
A) a time-out.
B) the round robin method.
C) hypothetical questions.
D) a reality check.
Q2) The more effective a person becomes as a facilitator,the fewer words he/she will have to use.
A)True
B)False
Q3) An appropriate intervention by a facilitator for helping the verbal stumbler who has difficulty expressing his or her opinion is to:
A) ignore his/her view.
B) offer to discuss the point with him/her later.
C) rephrase his/her statements.
D) toss his/her view to the group.
Q4) Who is a facilitator? What does he typically do?
Q5) What is facilitation? Why is it important?
Q6) What are the key facilitative prevention strategies?
Page 16
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Chapter 14: Making Decisions and Solving Problems
Creatively
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Sample Questions
Q1) _____ technique of problem solving equalizes hierarchical or status differences among members of a group,enabling individuals to speak out without concern for such differences or fears of being ridiculed.
A) Affinitizing
B) Multivoting
C) Prioritization matrix
D) Nominal group
Q2) Explain the four stages of creative problem solving.
Q3) The ____ variation of brainstorming technique is used to equalize the amount of member participation by having members share one idea at a time in a structured clockwise process.
A) nominal group
B) round robin
C) post-it note
D) idea-distribution
Q4) While generating options it is best to keep in mind that there is only one right course of action.
A)True
B)False
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Chapter 15: Effective and Ethical Use of Power and Influence
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Sample Questions
Q1) Edward,the senior most resources in the product quality assurance team,has been able to convince his manager as well as the management to retract the product from the market as he has identified a new defect in the product while testing the product under extreme conditions.Edward has been able to do this as he had ____.
A) referent power
B) legitimate power
C) expert power
D) reward power
Q2) In context to the "Reading Others" dimension that needs consideration when determining how to engage in politicking,which of the following tips help pick nuances that are occurring within and between groups of people in the room?
A) Listening intently
B) Observing aggressively
C) Enhancing your sensitivity
D) Analyzing first impressions
Q3) Information management is one of the strategies for developing political skills.
A)True
B)False
Q4) List some of the tips for keeping organizational politics in check.
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Chapter 16: Networking and Mentoring
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Sample Questions
Q1) As a tenured faculty member,Karen took it upon herself to help out and guide Rick,one of the new faculty members.This mentoring relationship would be considered as ____.
A) managerial
B) informal
C) formal
D) organizational
Q2) Since Carl is majoring in accounting,he decided to meet his Mom's friend who works for a prestigious accounting firm to get her advice and perception on careers in the accounting field.Carl is learning about his career opportunities through a(n):
A) scanning interview.
B) source interview.
C) information interview.
D) clarification interview.
Q3) Staying connected with people in different departments Maria can have a more holistic view of her organization.
A)True
B)False
Q4) What are the different barriers to networking?
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Chapter 17: Coaching and Providing Feedback for Improved Performance
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Sample Questions
Q1) Many organizations have _____ to assist with personal and health problems ranging from mental illness,substance abuse,day care,and family issues to physical health issues and financial planning.
A) employee recreation associations
B) employee assistance and wellness programs
C) employee incentive programs
D) employee assessment centers
Q2) One of Kim's employees is having some personal problems.Kim believes that non-directive counseling would be the best tactic at this point.Kim can provide non-directive counseling by:
A) giving advice.
B) setting goals.
C) active listening.
D) instruction.
Q3) When helping others to set SMART goals,managers should:
A) set the goals for the subordinates.
B) make them general.
C) avoid modifying or updating original goals.
D) use intrinsic and extrinsic rewards.
Q4) Provide a list of skills and characteristics of effective coaches.
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Chapter 18: Leading and Empowering Self and Others
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Sample Questions
Q1) In the process of delegating to his department,Steve provided his employees with the enforceable means to obtain necessary resources by:
A) assigning responsibility.
B) establishing accountability.
C) transferring authority.
D) analyzing abilities.
Q2) What is empowerment? Explain its benefits and disadvantages.
Q3) Managers often do not delegate because of insecurity and lack of confidence.
A)True
B)False
Q4) Leadership is limited to the person with a title.
A)True
B)False
Q5) Which of the following statements is true of leaders/leadership?
A) Leadership is limited to the person with the title.
B) Leaders move beyond the basic tasks of the day by creating a vision.
C) The power of leadership is merely designated by a formal power base.
D) The terms manager and leader should be used interchangeably.
Q6) Explain some of the steps leading to self-empowerment.
Q7) Discuss the guidelines for implementing and improving empowerment.
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Chapter 19: Project Management
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Sample Questions
Q1) Development is more crucial than implementation for the success of a plan.
A)True
B)False
Q2) _____ will ensure that slack is built into the schedule to accommodate the unexpected,such as incompatibility with previous hardware,heavier than usual sales,or vacations and holidays.
A) Prioritizing resources
B) Long-term objectives
C) Anticipating contingencies
D) Consistent output
Q3) Lori developed a PERT chart that showed her the longest line of activities where a delay in any of the activities would cause a delay in her entire project.Lori was using the _____ method.
A) activity path
B) critical path
C) longest path
D) Gantt path
Q4) List and explain the eight steps to managing projects.Discuss the key aspects of each step and how each is vital to the success of the project.
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