Business Management
Final Exam Questions
Course Introduction
Business Management is a comprehensive course designed to introduce students to the foundational principles and practices required to successfully plan, organize, lead, and control business operations. Through the exploration of core topics such as organizational structure, leadership, strategic planning, human resource management, and decision-making, students will gain a practical understanding of how businesses operate in dynamic and competitive environments. This course also emphasizes the development of critical thinking, communication, and problem-solving skills, preparing students to tackle managerial challenges and adapt to global marketplace trends.
Recommended Textbook
Essentials of Management 9th Edition by Andrew J. DuBrin
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Chapter 1: The Managers Job
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Sample Questions
Q1) Interpersonal skills are important for top-level managers as well as team leaders.
A)True
B)False
Answer: True
Q2) The vice-president of merchandising in a retail store would be considered a functional manager.
A)True
B)False
Answer: True
Q3) Controlling is primarily concerned with
A) making rational decisions.
B) comparing actual performance to a predetermined standard.
C) influencing people to perform better.
D) laying out work in a logical manner.
Answer: B
Q4) Planning is a way of managing the future.
A)True
B)False
Answer: True
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Chapter 2: International Management and Cultural Diversity
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Sample Questions
Q1) The World Trade Organization
A) imposes tariffs on countries with a history of human rights violations.
B) liberalizes trade among many nations throughout the world.
C) lowers trade barriers and tariffs for developing countries.
D) increases trade barriers and tariffs for industrialized countries.
Answer: B
Q2) The United States-Dominican Republic-Central American Free Trade Agreement (CAFTA) is a free-trade agreement between the United States and other countries in the Western Hemisphere.
A)True
B)False
Answer: True
Q3) A major success factor in building a business in another country is
A) to hire citizens from the United States.
B) to judge candidates based on U.S. perceptions and criteria.
C) to sell American products.
D) to hire talented citizens of that country to fill important positions.
Answer: D
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Chapter 3: Ethics and Social Responsibility
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Sample Questions
Q1) Which one of the following approaches to creating an ethical and socially responsible workplace is likely to be the most powerful?
A) Passing out buttons with the statement "Just Say No to Bad Ethics"
B) Placing posters about ethics throughout the organization
C) Top management acting as models of the right behavior
D) Including a statement about ethics and social responsibility in the employee handbook
Answer: C
Q2) Benefits derived from social responsibility include;
A) enhanced organizational efficiency
B) producing better products
C) attracting people who want to work for the firm
D) both a & c
Answer: D
Q3) A socially responsible mutual fund will only purchase stocks in companies that
A) have a no-smoking policy in place.
B) have a culturally diverse management team.
C) hire some job candidates who are HIV positive.
D) have good social performance.
Answer: D
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Chapter 4: Essentials of Planning
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Sample Questions
Q1) The major thrust of business strategy is to achieve a high level of operational effectiveness and efficiency.
A)True
B)False
Q2) Operational planning often focuses on the short term.
A)True
B)False
Q3) Which one of the following is not one of the five competitive forces that business strategists are supposed to take into account?
A) competition among business units within the firm
B) the power of customers to affect pricing and reduce profit margins
C) the threat of similar or substitute products
D) the power of suppliers to influence the company's pricing
Q4) Strategic plans are designed to
A) implement operational plans.
B) establish day-by-day procedures.
C) shape the destiny of the firm.
D) carrying out the functions of management.
Q5) Using the planning model, how would you plan an event for 500 people.
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Chapter 5: Problem Solving and Decision Making
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Sample Questions
Q1) Emotional intelligence generally deals with the ability to
A) connect with people and understand their emotions.
B) stay in control while taking tests.
C) knowing how to throw a tantrum for effect.
D) using common sense to earn a living.
Q2) The effective decision maker attempts to minimize hunches and intuition in the process of making a decision.
A)True
B)False
Q3) Many people are poor decision makers because they procrastinate, or delay taking action without a valid reason.
A)True
B)False
Q4) The condition of groupthink is likely to occur when group members
A) strive too hard for consensus.
B) think of themselves as inferior.
C) use the step-by-step approach to decision making.
D) have different perspectives.
Q5) Describe what actions an organization can take to encourage employees to think more creatively.
7
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Chapter 6: Quantitative Techniques for Planning and Decision Making
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Q1) Just-in-time inventorys often referred to A) supply-chain management
B) as lean manufacturing because waste of "fat" is minimized.
C) operations management.
D) as custom manufacturing.
Q2) Explain the basics of a just-in-time (JIT) inventory system.
Q3) With scenario planning, you prepare for what the future might look like.
A)True
B)False
Q4) CEO Maria is so convinced that company sales will triple, that she commits the company to lavish new expenses without making contingency plans if the sales growth does not take place. Maria might be falling into the A) prudence trap.
B) overconfidence trap.
C) recallability trap.
D) subjective thinking trap.
Q5) A technological forecast predicts what types of technological changes will take place.
A)True
B)False
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Chapter 7: Job Design and Work Schedules
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Sample Questions
Q1) Many cases of back pain stem from ergonomics problems, including long periods of time hunched over a computer monitor.
A)True
B)False
Q2) Under the new system at LouisVuitton, it take less time to assemble bags, in part because they no longer sit around on carts waiting to be moved by workers from one workstation to another. That enables the company to ship fresh collections to its boutiques every six weeks-more than twice as frequently as in the past.
1. What does this story illustrate about job design?
2. Do you think workers prefer the new system? Why?
Q3) Night-shift workers have a lower incidence of alcohol and drug abuse than do workers on the day and evening shifts.
A)True
B)False
Q4) In the job characteristics model, the task dimension of autonomy leads to A) skill variety.
B) a feeling of meaningfulness.
C) a feeling of responsibility for work outcomes.
D) job satisfaction.
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Chapter 8: Organization Structure, Culture, and Change
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Sample Questions
Q1) CEO Justin wants to sustain the company's culture. One of the recommended actions he can take is to
A) suggest that employees decide on their own culture.
B) bring outsiders into the company whose values clash with the company's culture.
C) include a statement of the company's desired culture in the annual report.
D) serve as a role model for the desired attitudes and behaviors.
Q2) The appointment of a new chief executive at Procter & Gamble sparked broad management changes. He planned to reduce the levels of management between entry-level positions and the chief executive. The CEO planned to "create a simpler, flatter and more agile organization," he said. "This is a priority because simplification reduces cost, improves productivity, and enhances employee satisfaction."
1. Is organization structure related productivity and job satisfaction? Explain
2. What resistance to change might the CEO encounter?
Q3) In a horizontal structure, the members of the group focus on a specialized task such as accounting or purchasing.
A)True
B)False
Q4) First describe, then draw, a matrix organization structure.
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Chapter 9: Staffing and Human Resource Management
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Sample Questions
Q1) Orientation, training, and development are useful ways of combating a "sink or swim" philosophy of employee learning.
A)True
B)False
Q2) According to the theory of job imbeddedness, whether employees stay with a firm depends on
A) how long a worker has held the job.
B) how well the employee is liked by coworkers.
C) a variety of factors on and off the job.
D) the worker's demographic characteristics.
Q3) You are engaged in informal learning when you and a few co-workers exchange ideas about a new technology while working out in the company gym.
A)True
B)False
Q4) When the human resources group in helps build high-performance work practices, the group is contributing to business strategy.
A)True
B)False
Q5) Describe how a firm can use the organization staffing model.
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Chapter 10: Leadership
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Sample Questions
Q1) Empowerment is an approach to power sharing that often motivates group members.
A)True
B)False
Q2) A notable characteristic of an entrepreneurial leader is a(n)
A) patient, plodding approach to problems.
B) passion for hierarchy and bureaucracy.
C) exceptional degree of enthusiasm.
D) exceptional degree of pessimism.
Q3) Leaders establishes a direction for and demands high standards of performance from group members.
A)True
B)False
Q4) A major aspect of being a consensus leader is to
A) retain considerable decision-making authority.
B) hold group discussions before making a decision.
C) confer with group members individually.
D) take a vote before making a final decision.
Q5) Leadership involves skills as well as personal qualities and behaviors.
A)True
B)False
Page 12
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Chapter 11: Motivation
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Sample Questions
Q1) One implication of need theory is that people are usually content, provided they have satisfied their needs at the first three levels.
A)True
B)False
Q2) A team leader wants Kristin, a customer-service representative, to keep up her fine record of resolving customer complaints. The team leader should compliment Kristin A) at the end of every workday.
B) every so often when she resolves a tough problem.
C) even when she is unable to resolve a tough problem.
D) each Monday through Thursday, but not on Friday.
Q3) According to recent evidence about employee engagement, most American workers are
A) so engaged in their work they risk becoming alcoholics.
B) usually engaged in their work for the first four hours of the day.
C) so unengaged in their work they are a liability to their employer.
D) not fully engaged in their work.
Q4) Group norms are an important influence on worker motivation.
A)True
B)False
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Chapter 12: Communication
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Sample Questions
Q1) Chance encounters between managers and employees work well as a(n)
A) formal communication channel.
B) informal communication channel.
C) substitute for management by walking around.
D) substitute for a bulletin board.
Q2) A major purpose of knowledge management is to
A) have line departments do most of the training.
B) keep employees up to date on new technology.
C) make good use of knowledge to generate business value.
D) prevent older workers from becoming obsolete.
Q3) To use informal networks,
A) focus on issues important to the organization.
B) establish community goals and deliverables.
C) set high management expectations.
D) all of the choices
Q4) Suppose you are on an overseas assignment to a culture much different than your own. How would you go about overcoming any potential communication barriers between you and members of the group you will be working with?
Q5) Identify and describe seven communication barriers in the workplace.
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Chapter 13: Teams, Groups, and Teamwork
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Q1) The forcing, or competitive, style of conflict resolution is based on the desire to win one's own concerns at the expense of the other party, or to dominate.
A)True
B)False
Q2) A corporate lift-out takes place when top management fires an entire low-performing team.
A)True
B)False
Q3) Cultural diversity within a group tends to enhance creativity because
A) shyness within the group is reduced.
B) different points of view are expressed.
C) conflict is minimized.
D) the group operates without a formal leader.
Q4) An example of emotionally intelligent behavior by a group would be to build relationships both within and outside the group.
A)True
B)False
Q5) Describe the people-related activities of a good team player.
Q6) What factors contribute to team effectiveness?
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Chapter 14: Information Technology and E-Commerce
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Sample Questions
Q1) Microblogging refers to
A) sending brief updates online about work activities to employees.
B) e-leadership.
C) wikis.
D) setting up a chat room.
Q2) Small businesses appear to make more extensive use of sites such as Facebook and Twitter to find and interact with customers.
A)True
B)False
Q3) Among the potential advantages of voice recognition systems is that they will decrease the frequency of repetitive motion disorders among computer workers.
A)True
B)False
Q4) A person labeled as a computer goof-off
A) sabotages company files.
B) takes naps while pretending to be working at the computer.
C) spends too much time at the computer doing unimportant work.
D) blames computer problems for not getting work accomplished.
Q5) How has the Internet enhanced globalization?
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Chapter 15: Essentials of Control
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Sample Questions
Q1) Cash flow analysis is well accepted because it provides a more accurate picture of financial health than sales volume.
A)True
B)False
Q2) Describe the characteristics of an effective control system.
Q3) Earnings before interest, taxes, depreciation, and amortization (EBITDA) is a financial measure that presents an optimistic picture of a company's financial health.
A)True
B)False
Q4) An example of intellectual capital is the
A) money invested in a mainframe computer.
B) brainpower of a company's product development team.
C) money invested in advertising in trade journals.
D) accounts receivables for services.
Q5) Positive approaches to cost cutting include
A) videoconferencing to cut travel costs
B) investing in new printers to cut inkjet cartridges costs.
C) keeping sales expenses at or below 10 percent of sales.
D) all of the choices
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Chapter 16: Managing Ineffective Performers
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Sample Questions
Q1) A major contributing factor to performance problems among night-shift workers is that they suffer from
A) acute hunger pangs.
B) mental lapses.
C) nightmares on the job.
D) job burnout.
Q2) A recommended way of giving advice is to
A) promise a reward for following the advice.
B) promise a punishment for not following the advice.
C) ask an insightful question.
D) send an e-mail message to the person.
Q3) When employees observe that another employee has been punished justly, they will often rally on the side of management.
A)True
B)False
Q4) A recommended approach for dealing with difficult people is to submit to most of their demands by granting them concessions.
A)True
B)False
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Chapter 17: Enhancing Personal Productivity and Managing
Stress
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Q1) Inventory specialist Ben is likely to face a hindrance stressor when his boss asks him for an update on obsolete inventory.
A)True
B)False
Q2) Improving one's work habits is an effective strategy for getting job stress under control.
A)True
B)False
Q3) Workers are the most likely to suffer from attention deficit trait when they
A) are bombarded with simultaneous and competing messages.
B) are tempted to visit recreational Web sites during working hours.
C) participate in a program of behavior modification.
D) work through lunch hour.
Q4) Job burnout results from
A) exposure to chronic job stressors.
B) individual sources of stress.
C) sudden exposure to job stressors.
D) too much excitement on the job.
Page 19
Q5) Describe some of the major stressors in the workplace.
Q6) What steps or actions should a person take to reduce his or her procrastination?
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Page 20