Business Management
Final Exam Questions
Course Introduction
Business Management is an interdisciplinary course that introduces students to the foundational principles and practices of managing organizations effectively. Covering key areas such as planning, organizing, leading, and controlling, the course explores core topics including organizational structure, decision-making, leadership, motivation, and human resource management. Students gain insight into both strategic and operational aspects of business, with a focus on adapting to dynamic market environments and ethical considerations. By engaging in case studies and real-world scenarios, learners develop critical thinking and problem-solving skills essential for successful management in a variety of business settings.
Recommended Textbook
Managerial Communication 7th Edition by
Geraldine E. Hynes
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15 Chapters
748 Verified Questions
748 Flashcards
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Chapter 1: Communicating in Contemporary Organizations
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Sample Questions
Q1) Sexual harassment definitions are continually evolving.
A)True
B)False
Answer: True
Q2) Which of the following caused the Empowerment approach to become popular?
A)intense global competition
B)rapidly developing technology
C)the need for faster product development
D)all of these
Answer: D
Q3) According to the human relations approach,employee commitment to an organization is gained by ______.
A)economic motivators and authority
B)interpersonal communication skills
C)moderate workload
D)Both economic motivators and authority and interpersonal communication skills
Answer: D
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Page 3
Chapter 2: Understanding the Managerial Communication Process
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Sample Questions
Q1) Generally speaking,a manager spends ______ of his time communicating.
A)55%
B)65%
C)75%
D)85%
Answer: C
Q2) Managers should use the same methods of communication with different receivers.
A)True
B)False
Answer: False
Q3) The first layer of the strategic communication model consists of ______.
A)source,message,and receiver
B)purpose,content,and environment
C)culture and climate
D)time and channel
Answer: C
Q4) Abstracting is the process of looking at a big picture and omitting details.
A)True
B)False
Answer: False
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Chapter 3: Communicating With Technology
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Sample Questions
Q1) Research suggests that electronic media don't affect the closeness people feel toward each other.
A)True
B)False
Answer: False
Q2) Common problems with technology include ______.
A)sensory overload
B)narrow bandwidth
C)reduced opportunities for feedback
D)all of these
Answer: D
Q3) Research indicates that the communication of complex detailed information is improved dramatically by using face-to-face rather than written channel.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Managing Meetings and Teams
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Sample Questions
Q1) Participants of most meetings need 5 working days to prepare.
A)True
B)False
Q2) When a meeting leader asks for "push back," he/she is asking the meeting members to ______.
A)criticize his/her ideas
B)leave
C)sit up straighter
D)agree on the next step
Q3) Which of the following seating arrangements should be avoided at a meeting?
A)an oval table
B)a long narrow table
C)a round table
D)a U-shaped table
Q4) Unlike in other types of meetings,members of staff meetings are not expected to share information.
A)True
B)False
Q5) What is NGT? What is its value for group decision-making?
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Chapter 5: Making Presentations
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Sample Questions
Q1) Many presentations are delivered poorly,but they succeed because the speakers anticipate their audience's reaction.
A)True
B)False
Q2) An intelligent audience could be both easier and more difficult to persuade.
A)True
B)False
Q3) Which is not a standard purpose for a business presentation?
A)inform
B)inspire
C)convince
D)cause action
Q4) Which statement concerning informative presentations is false?
A)Lay opinions are appropriately used when citing nonexperts.
B)Audiences judge evidence on its timeliness and source.
C)Heavy use of data is key to the psychological-progressive pattern.
D)Factual evidence can be both logical and emotional.
Q5) The best way to ensure clarity in a presentation is to write a detailed outline.
A)True
B)False
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Chapter 6: Communicating Visually
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Sample Questions
Q1) The person writing a report can influence what readers will think,do,or decide through their choices about how to display data and which data to display.
A)True
B)False
Q2) Imagine you are writing a report that describes the total sales for the northern,southern,and eastern regions of your company.Next to the text,you add a table that shows the sales for each of your six product categories for the three regions.Which relationship between text and graphics are you using?
A)redundant
B)complementary
C)supplementary
D)juxtaposition
Q3) What are four strategies for creating accessible graphics?
Q4) Color is a reliable way to signal differences within data in a chart.
A)True
B)False
Q5) To create tables that are easy to read,use negative space instead of grid lines.
A)True
B)False
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Chapter 7: Writing in the Workplace
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Sample Questions
Q1) Oral managerial communications offer strategic advantages such as economy,efficiency,accuracy,and official permanence.
A)True
B)False
Q2) Although active voice is usually preferred over passive in business writing,its main advantage is that it is ______.
A)diplomatic
B)shorter
C)direct
D)emphatic
Q3) Only collaborative writing groups with reoccurring conflicts should elect a team leader.
A)True
B)False
Q4) Paragraphs bring separate thoughts together and arrange them to convey a single important idea.
A)True
B)False
Q5) What are four strategic advantages of written managerial communication?
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Chapter 8: Writing Routine Messages
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Sample Questions
Q1) A political device for internal correspondence is to "copy" in certain people.
A)True
B)False
Q2) An apology should include which of the following?
A)minimization of the wrongdoing
B)acceptance of responsibility
C)admission that the offense might be repeated
D)all these
Q3) The "you" attitude deals with the writer's feelings and should be expressed as such when writing.
A)True
B)False
Q4) An appropriate strategy for most negative messages is the indirect one.
A)True
B)False
Q5) The direct approach is an appropriate strategy for ______.
A)good news
B)neutral news
C)bad news
D)both good news and neutral news
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Chapter 9: Writing Reports and Proposals
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Sample Questions
Q1) Most of the data needed for business reports are primary data.
A)True
B)False
Q2) A report writer should gather data before developing solutions or action items.
A)True
B)False
Q3) The executive summary of a formal report is also known as the ______.
A)heading
B)table of contents
C)recap
D)synopsis
Q4) A memo report ______.
A)always uses direct order
B)employs headings
C)always includes bulleted lists
D)does not include visual aids
Q5) In general,more sophisticated audiences and those already familiar with the workings of a business will appreciate dramatic visual aids.
A)True
B)False
11
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Chapter 10: Listening
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Sample Questions
Q1) A positive listening climate includes ______.
A)taking notes
B)maintaining eye contact
C)leaning toward the speaker
D)all of these
Q2) Which technique induces a macro listening climate?
A)note taking
B)leaning toward a speaker
C)walking around
D)rephrasing the speaker's words
Q3) Preparing a rebuttal to a speaker's criticism is an example of which barrier to listening?
A)debate
B)willingness
C)internal and external noise
D)detouring
Q4) Strategic managerial listening requires listening to the spoken words and attention to the nonverbal elements and the total environment.
A)True
B)False
Page 12
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Chapter 11: Communicating Nonverbally
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Sample Questions
Q1) According to Amy Cuddy,"faking" body language associated with dominance can improve a person's self-image.
A)True
B)False
Q2) An attempted change of personal space is a deception cue.
A)True
B)False
Q3) Research shows that about 93% of a message comes from nonverbal communication.
A)True
B)False
Q4) Which type of gesture has one set meaning that almost everyone agrees on?
A)illustrators
B)emblems
C)regulators
D)adaptors
Q5) Which of the following is NOT a deception-related gesture?
A)hand to face
B)mouthcover
C)folding hands
D)moustache-stroke
Page 13
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Chapter 12: Communicating Across Cultures
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Sample Questions
Q1) According to Hofstede,punctuality is less important in polychronic cultures than in monochronic cultures,and being late is a sign of status.
A)True
B)False
Q2) Denmark,Sweden,and Norway are considered masculine societies,according to Hofstede.
A)True
B)False
Q3) It's been estimated that 20% of American managers fail to perform adequately abroad because they haven't been sufficiently prepared for adjusting to the foreign culture.
A)True
B)False
Q4) Uncertainty avoidance indicates the extent to which a society accepts the fact that power in institutions and organizations is distributed unequally.
A)True
B)False
Q5) What should a manager do to prepare for an assignment in another country?
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Page 14
Chapter 13: Managing Conflict
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Sample Questions
Q1) When trying to define the problem,a good strategy is to ______.
A)be sure the problem statement is specific
B)state the problem as a solution rather than as a goal
C)state the goal as an individual priority
D)skip this step completely
Q2) In a large bureaucracy with an overabundance of policies,managers are most likely to manage conflict with which strategy?
A)accommodating
B)compromising
C)avoiding
D)problem-solving
Q3) When implementing the problem-solving strategy,which types of questions are appropriate?
A)open ended
B)leading questions
C)both open ended and leading questions are correct choices
D)closed ended
Q4) How can conflict benefit an organization?
Q5) Add several communication principles to the list in Chapter 13 that are conducive for a win-win strategy.
15
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Chapter 14: Negotiating
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Sample Questions
Q1) Managers will have more power in the negotiation process if they appear less confident than the other party.
A)True
B)False
Q2) Written media as a negotiation can be used to ______.
A)establish goodwill
B)defuse emotions
C)lend credibility to the writer
D)all of these
Q3) BATNA and LAO are essentially the same.
A)True
B)False
Q4) Describe the connection between negotiation and networking as discussed in the chapter.
Q5) The strategy used to create illusions without the use of lies or outright misrepresentation is known as ______.
A)stacking
B)fait accompli
C)surprise
D)bluff
Page 16
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Chapter 15: Conducting Interviews
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Sample Questions
Q1) Nonverbal information can be a problem in an interview because interviews are generally short and intensive.
A)True
B)False
Q2) Networking works best in a formal setting.
A)True
B)False
Q3) Which of the following is NOT a barrier to effective interviews listed in the chapter?
A)first impressions
B)organizational culture
C)confusing facts with inferences
D)nonverbal communication
Q4) Managers generally focus on facts rather than opinions during an interview in order to make decisions regarding interviewees.
A)True
B)False
Q5) Time and place don't have an impact on the success of an interview.
A)True
B)False
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