Business Management
Final Exam Questions
Course Introduction
Business Management is an interdisciplinary course that introduces students to the fundamental concepts, theories, and practices involved in managing modern organizations. The course covers key areas such as planning, organizing, leading, and controlling, with emphasis on decision-making, strategic management, and leadership styles. Students explore topics including organizational structure, human resource management, marketing, operations, and financial management, gaining insight into how managers address challenges in diverse business environments. Through case studies, group projects, and real-world examples, students develop practical skills and critical thinking abilities essential for effective management in todays dynamic business landscape.
Recommended Textbook
Fundamentals of Management 8th Edition by
Ricky Griffin
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Chapter 1: Understanding the Managers Job
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Sample Questions
Q1) Lillian Gilbreth was one of the earliest advocates of:
A) the contingency theory.
B) scientific management.
C) administrative management.
D) theory X and Y.
E) the Hawthorne studies.
Answer: B
Q2) Which of the following draws from psychology, sociology, anthropology, economics, and medicine?
A) Organizational behavior
B) Scientific management
C) Administrative management
D) Systems perspective
E) Contingency perspective
Answer: A
Q3) _____ managers set overall organizational goals and determine strategy and operating policies.
Answer: Top
Top managers create the organization's goals, overall strategy, and operating policies.
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Page 3
Chapter 2: The Environment of Organizations and Managers
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Sample Questions
Q1) The _____ dimension of the general environment consists of government regulation of business and the relationship between business and government.
A) technological
B) task
C) political-legal
D) competitive
E) socio-economic
Answer: C
Q2) Which of the following is a concern of the economic dimension of an organization's general environment?
A) Organization's policies and practices
B) Inflation, interest rates, and unemployment
C) Tools, methods, and technology
D) Government regulations
E) Offices, production facilities, and cafeteria
Answer: B
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Chapter 3: Planning and Strategic Management
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Sample Questions
Q1) _____ is a way of approaching business opportunities and challenges.
A) Supply-chain management
B) Value migration
C) Self-dealing
D) Strategic management
E) Greenwashing
Answer: D
Q2) Strategies to slow the entry of competitors are important if an organization is entering an industry during the _____ stage of the product life cycle.
A) growth
B) introduction
C) decline
D) maturity
E) recovery
Answer: A
Q3) McDonald's owns and franchises fast-food restaurants.
A)Single-product strategy
B)Related diversification
C)Unrelated diversification
Answer: A
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Chapter 4: Managing Decision Making
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Sample Questions
Q1) A _____ is a form of group decision making in which a group arrives at a consensus of expert opinion.
Q2) Which of the following is true of interacting groups?
A) They are the least common decision-making groups.
B) They effectively eliminate the possibility of groupthink.
C) They can be regular work teams.
D) They provide little scope for new ideas.
E) They do not involve political forces.
Q3) According to the administrative model, decision makers:
A) use incomplete and imperfect information.
B) are never constrained by bounded rationality.
C) tend to avoid satisficing when making decisions.
D) are not limited by their values and unconscious reflexes while making decisions.
E) always act in the best interests of their organizations.
Q4) Define interacting groups. State one advantage and disadvantage of using these groups in decision making.
Q5) A(n) _____ is a decision-making group or team in which members openly discuss, argue about, and agree on the best alternative.
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Chapter 5: Entrepreneurship and New Venture Management
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Sample Questions
Q1) When an entrepreneur pays a parent company a monthly percentage of the gross income of her business in return for using the parent company's name and products, it is known as _____.
A) a franchise agreement
B) a merger
C) a partnership
D) a business plan
E) networking
Q2) Can choose suppliers and employees without worrying about existing agreements
A)Starting a business from scratch
B)Buying an existing business
C)Buying a franchise
Q3) Nokia and Samsung make cell phones. They operate in the ____ industry.
A) construction
B) manufacturing
C) finance
D) service
E) wholesale
Q4) Explain the first mover advantage and how it differs for small businesses and large organizations.
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Chapter 6: Organization Structure and Design
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Sample Questions
Q1) At Heritage Chocolates, the raw materials are processed at a plant and then sent to the manufacturing plant. The manufactured chocolates are finally sent to the packaging plant. This scenario illustrates _____ at Heritage Chocolates.
A) pooled interdependence
B) two-way interdependence
C) reciprocal interdependence
D) sequential interdependence
E) structural interdependence
Q2) A(n) _____ organization is similar to the bureaucratic model.
A) mechanistic
B) organic
C) continuous process
D) large-batch
E) unit
Q3) _____ is the process of grouping jobs according to some logical arrangement.
A) Job rotation
B) Job enrichment
C) Departmentalization
D) Centralization
E) Industrialization
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Chapter 7: Organization Change and Innovation
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Sample Questions
Q1) Modifying the benefits system on a yearly basis to maintain employee satisfaction is most likely to be a _____ change.
A) reactive
B) planned
C) contingency
D) legal
E) general environmental
Q2) Describe the four techniques used by organizations to overcome employee resistance to change.
Q3) Substantive modification to some part of an organization is known as _____.
A) organization synergy
B) organization maturity
C) organization implementation
D) organization change
E) organization entropy
Q4) The first stage in the organizational innovation process is _____.
Q5) Control system
A)Organization structure and design
B)Technology and operations change
C)People change
Page 9
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Chapter 8: Managing Human Resources in Organizations
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Sample Questions
Q1) During a job interview, Sarah asked the HR manager if the company would provide her a family insurance or a retirement plan. She was discussing the _____ that companies generally offer.
A) benefits
B) intangible benefits
C) incentives
D) wages
E) progressions
Q2) A formal assessment of how well employees are doing their jobs
A)Behaviorally Anchored Rating Scale
B)360-degree feedback,
C)Performance appraisal
Q3) _____ is the process of dealing with employees who are represented by a union.
A) Labor relations
B) Public relations
C) Human relations
D) Operational management
E) Assembly-line management
Q4) _____ are employees whose contributions to an organization are based on what they know.
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Chapter 9: Basic Elements of Individual Behavior in Organizations
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Sample Questions
Q1) Organizations can benefit from turnovers if:
A) the individuals who quit have to be replaced immediately.
B) they are trying to cut costs.
C) turnovers involve productive people.
D) the current unemployment rates are high.
E) a good person-job fit is the cause for a turnover.
Q2) Amelia believes that recreation management, as a specification, can be understood only outside the confines of a classroom. However, she is required to fulfill a certain number of classroom hours to graduate as a recreation specialist. In this scenario, Amelia is likely to experience _____.
A) neuroticism
B) selective perception
C) risk propensity
D) cognitive dissonance
E) positive affectivity
Q3) When an individual does not show up for work it is called _____.
Q4) _____ is the process of observing behavior and attributing causes to it.
Q5) The ability of an individual to generate new ideas or to conceive of new perspectives on existing ideas is called _____.
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Chapter 10: Managing Employee Motivation and Performance
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Sample Questions
Q1) Under which of the following circumstances will an employee feel a need deficiency?
A) When she feels that her tasks are challenging
B) When she receives recognition for a job well done
C) When she feels she is underpaid
D) When she is motivated to perform a job
E) When she attains self-actualization
Q2) A criticism against executive compensation in recent years is that:
A) organizations are getting increasingly innovative in their incentive programs. B) executive compensation is based on the performance of each and every employee in an organization.
C) there seems to be no relationship between organization's performance and executives' compensations.
D) executives are earning a meager amount compared to the typical worker in an organization
E) the gap between the earnings of a CEO and the earnings of a typical worker is significantly less.
Q3) Discuss the basic assumptions of expectancy theory.
Q4) Compare and contrast fixed-interval schedule and variable-interval schedule.
Page 12
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Chapter 11: Leadership and Influence Processes
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Sample Questions
Q1) As a property, leadership can be best defined as:
A) the practice of empowering employees to participate in organizational decision making.
B) a set of belief that supports the practice of interpersonal risk taking in teams.
C) the ability to shape employee behavior without using force.
D) the ability to adjust to and understand changes in the workplace.
E) a set of characteristics found in people who can influence the behavior of others.
Q2) Going along with someone to build bargaining power for yourself later
A)Coercion
B)Creating an obligation
C)Inducement
D)Persuasion
Q3) Marina is friendly with her subordinates, and there is a great deal of mutual respect and confidence. According to LPC theory, Marina's situation possesses good _____.
Q4) Managers should get disagreements out in the open so that subordinates will have less opportunity for _____ through using conflict for their own purposes.
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Chapter 12: Communication in Organizations
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Sample Questions
Q1) Language differences
A)Individual barrier
B)Organizational barrier
Q2) When is a cluster chain likely to occur?
A) When one person gathers information from many sources
B) When many people spread a message to few people using the formal network
C) When many people tell a message to a few people
D) When one person sends a message through the formal network of communication
E) When one person spreads a message to many other people
Q3) Which of the following is an example of Artificial intelligence?
A) Executive support system
B) Expert system
C) Decision support system
D) Management information system
E) Transaction-processing system
Q4) Conflicting or inconsistent signals
A)Individual barrier
B)Organizational barrier
Q5) Data turns into information when it is organized and presented in a way that has
14
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Chapter 13: Managing Work Groups and Teams
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Sample Questions
Q1) Conflict between team roles and one's permanent role in a functional group
A)Interrole conflict
B)Intrarole conflict
C)Role overload
D)Cohesiveness
E)Socialization
F)Norms
Q2) Matt, Linda, and Troy usually meet during their lunch break to discuss the latest research in biomedicine. This is an example of a(n):
A) interest group.
B) problem-solving team.
C) virtual team.
D) task group.
E) functional group.
Q3) Which of the following is a recommended method for controlling conflict?
A) Changing established standards
B) Making more resources available
C) Hiring outsiders
D) Initiating confrontation and compromise
E) Increasing competition among individuals and teams
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Chapter 14: Basic Elements of Control
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Sample Questions
Q1) A company that carefully evaluates job applicants is using _____ control.
A) screening
B) cybernetic
C) postaction
D) preliminary
E) information
Q2) The final step in the control process is:
A) establishing standards.
B) expressing standards in measurable terms.
C) measuring performance.
D) comparing performance against standards.
E) considering corrective action.
Q3) An organization that relies on strict rules and a rigid hierarchy and insists that employees meet minimally acceptable levels of performance most likely uses _____ structural control.
A) strategic
B) decentralized
C) bureaucratic
D) organic
E) screening
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Chapter 15: Managing Operations, Quality, and Productivity
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Sample Questions
Q1) A _____ layout is appropriate when large quantities of a single product are needed.
A) process
B) cellular
C) fixed-point
D) product
E) distributed
Q2) Carrington is one of the best restaurants in Chicago. Carrington's chefs have made arrangements with local farmers to provide them with fresh and good quality vegetables and fruits. In the context of total quality management, the chefs are focusing on _____.
A) employee involvement
B) strategic commitment
C) technology
D) materials
E) methods
Q3) The total features and characteristics of a product or service that determine the ability of that product or service to satisfy stated or implied needs is _____.
Q4) _____ relies on feedback, information, sensors, and a control mechanism.
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