Business Management
Final Exam Questions
Course Introduction
Business Management is a comprehensive course that introduces students to the core principles, practices, and functions essential in modern organizations. Covering topics such as leadership, strategic planning, organizational behavior, marketing, finance, and operations, this course equips learners with tools to analyze business environments and make informed decisions. Through theoretical frameworks and practical case studies, students gain insights into effective resource allocation, ethical considerations, and fostering innovation within enterprises. The course also emphasizes the development of managerial skills critical for success in dynamic and diverse business settings.
Recommended Textbook Management 1st Edition by Luis
R. Gomez Mejia
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15 Chapters
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Page 2
Chapter 1: Management and Its Evolution
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Sample Questions
Q1) Which of the following is not a key element of the TQM approach?
A) Focus on the customer
B) Continuous improvement
C) Employee involvement
D) Scientifically study each part of a task and develop the best method of performing the task
Answer: D
Q2) The percentage of unionized workers
A) has increased in the manufacturing sector.
B) has declined to less than 10% in 2012.
C) has focused very successfully on white collar workers.
D) continues to remain about the same since the 1940s.
Answer: B
Q3) What are two key aspects of the human relations movement?
Answer: The two key aspects of the human relations movement are focused on employee motivation and leadership style.Abraham Maslow's hierarchy of needs theory addressed motivation and Douglas McGregor's Theory X and Y addressed leadership style.
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3
Chapter 2: The Culture of Management
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Sample Questions
Q1) Two considerations when developing expatriate compensation plans are
A) hazard pay for less desirable locations and distance from home country.
B) distance from home country and number of family members moving.
C) children's education and length of international assignment.
D) disposable income equivalent to what would be earned in the home office and add-on incentives.
Answer: D
Q2) The geocentric approach to managing an international subsidiary is likely to result in the hiring of more third-country nationals.
A)True
B)False
Answer: True
Q3) The concern with software piracy in some Asian countries is an example of ________ risk.
A) economic
B) political C) demographic
D) legal
Answer: D
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Page 4
Chapter 3: Managing Social Responsibility and Ethics
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Sample Questions
Q1) Which of the following is not a benefit of social responsibility?
A) Socially responsible companies are good corporate citizens to the community and to the environment.
B) Socially responsible companies have fewer conflicts with stakeholder groups who disagree with the company over how it uses its resources.
C) Socially responsible companies may divert needed resources for improving the business into social responsibility projects.
D) Corporate social responsibility is related to higher financial performance.
Answer: C
Q2) A good first step in deciding the ethical appropriateness of accepting a gift from a vendor or employee is to think about
A) how much it costs.
B) the spirit in which it was given.
C) how a manager or co-worker would perceive the gift and the person who gave it.
D) how likely it would be that others would learn about it.
Answer: C
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5
Chapter 4: Managing Organizational Culture and Change
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Sample Questions
Q1) Cultures that are uniform
A) have different cultures in different parts of the organization.
B) permeate the entire organization.
C) vary by division.
D) are almost always entrepreneurial.
Q2) The most obvious aspect of an organization's culture is
A) espoused values.
B) visible culture.
C) perceived values.
D) core values.
Q3) Organizational culture
A) can induce employees to behave in a particular way without close supervision.
B) is conveyed most effectively in a formal process.
C) ensures everyone fits into the organization.
D) ensures individual values are aligned with corporate values.
Q4) Discuss Lewin's three-step model of organizational change.
Q5) The most obvious aspect of culture includes the espoused values. A)True B)False
Q6) What are the three aspects of an organization's culture?
Page 6
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Chapter 5: Managing the Planning Process
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Sample Questions
Q1) What is MBO? What are the key steps of the MBO cycle?
Q2) Planning can help managers deal with uncertainty by anticipating what may happen in the future.
A)True
B)False
Q3) Challenges in trying to simultaneously implement a plan and manage change associated with its implementation include which of the following?
A) Dealing with power and politics
B) Reducing individual anxiety and resistance
C) Maintaining control during the transition period
D) all of the above
Q4) Examining environmental factors in the planning process helps the firm
A) gain buy-in from those who will implement the plan.
B) coordinate the efforts of everyone.
C) provide a sense of direction.
D) deal with environmental uncertainty.
Q5) What are four elements of the formal planning process?
Q6) To be the most effective, the planning process should be a top-down exercise.
A)True
B)False
Page 7
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Chapter 6: Decision Making
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Sample Questions
Q1) Which of the following may help make the implementation phase more successful?
A) Providing needed resources
B) Developing communication systems that enable management to know if the decision alternative is meeting its planned objective
C) Exercising leadership to persuade others to move the implementation forward
D) all of the above
Q2) When the accounting manager depends on a gut feeling about a circumstance at work, the basis of his decision is
A) escalation of commitment.
B) the illusion of control.
C) intuition.
D) groupthink.
Q3) Why do managers delegate?
Q4) When Jason transfers decision-making authority to a team reporting to him, he is choosing to
A) displace goals.
B) delegate.
C) be proactive.
D) logroll.
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Chapter 7: Strategic Management
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Sample Questions
Q1) How can human capital provide a core competence?
A) Knowledge that resides in the minds of people is unique to the firm's employees.
B) Employees are willing to collaboratively use their talents to support the firm's mission.
C) The company's culture plays a key role in how well people work together to achieve the firm's objectives.
D) all of the above
Q2) Which of the following is not an intangible resource of a firm?
A) Human capital
B) Capital
C) Technology
D) Reputation
Q3) The McKinsey-General Electric Portfolio Analysis Matrix and the Boston Consulting Group's Growth-Share Matrix are techniques of
A) portfolio analysis.
B) five-forces analysis.
C) business-level strategy.
D) value-chain analysis.
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Chapter 8: Entrepreneurship and Innovation
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Sample Questions
Q1) What types of problems may a business face if it grows too quickly?
Q2) What is a personal network as it pertains to an entrepreneur? How is it different from a business network?
Q3) Explain equity financing for entrepreneurs.
Q4) Which of the following is an example of a radical innovation?
A) Caffeine-Free Coke
B) Smaller cell phones
C) Digital compact discs
D) Pepsi Max
Q5) Which of the following are key components of the business plan?
A) A description of the product or service
B) Sources of funding
C) An analysis of market trends and potential competitors
D) all of the above
Q6) Growing too quickly may result in which of the following?
A) A cash flow crisis
B) Employees that are likely to experience stress
C) Management that is no longer competent
D) all of the above
Q7) What are the myths of entrepreneurship?
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Chapter 9: Managing the Structure and Design of Organizations
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Sample Questions
Q1) Which of the following is an advantage of the divisional approach to departmentalization?
A) Coordination among different business functions
B) Improved and speedier service
C) Development of general manager and executive skills
D) all of the above
Q2) Which organization design places an emphasis on teams that also may cross organization lines and relies on vertical and horizontal collaboration?
A) Mechanistic
B) Matrix
C) Boundaryless
D) Organic
Q3) The integrating manager is a member of one of the departments whose activities are being coordinated.
A)True
B)False
Q4) What are the advantages and disadvantages of the divisional approach?
Q5) Describe a functional structure.
Q6) What are some of the coordination mechanisms used in organizations?
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Chapter 10: Human Resource Management
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Sample Questions
Q1) Which of the following is not a component of the staffing process?
A) Recruitment
B) Selection
C) Socialization
D) Compensation
Q2) Which selection tool was rated lowest in effectiveness in a study of 150 U.S. respondents?
A) Resumes
B) Personality tests
C) Graphology
D) Interviews
Q3) What are the phases of the training process?
Q4) The performance appraisal approach tool that assesses the effectiveness of the employee's performance using specific examples of good or bad behaviors at work is the
A) MBO.
B) absolute judgment approach.
C) behavioral anchored rating scale.
D) relative judgment approach.
Q5) Describe the three components of the staffing process.
Page 12
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Chapter 11: Managing Employee Diversity
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Sample Questions
Q1) Diversity may lead to a fragmented workforce with little cohesion and even a lack of commonality around organizational values and goals.
A)True
B)False
Q2) Discuss immigration in the United States and Western Europe.
Q3) Mixed identities
A) are slowly disappearing.
B) create stereotypes.
C) have erected social and legal barriers keeping ethic groups apart.
D) are now allowed by the Census Bureau for classification of racial categories.
Q4) Companies may help employees handle family and career simultaneously with compressed workweeks, job sharing, and telecommuting.
A)True
B)False
Q5) The perception that Asian Americans are already successful paradoxically makes some managers insensitive to their needs and problems.
A)True
B)False
Q6) What are diversity learning labs and how are they used?
Page 13
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Chapter 12: Leadership in Management
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Sample Questions
Q1) A driver of motivational commitment is
A) internalizing the goals of the organization.
B) acquiring rewards.
C) avoiding punishment.
D) all of the above
Q2) Which of the following is considered a contingency theory of leadership?
A) Expectancy theory
B) Path-goal theory
C) Attribution theory
D) Equity theory
Q3) Describe the four reinforcement techniques. Provide an example of each.
Q4) According to Fiedler, what are the determinants of a situation to identify which leader behavior is suitable?
Q5) According to Blake and Mouton, the impoverished manager is ________ in concern for people and ________ in concern for production.
A) high; high
B) low; low
C) high; low
D) low; high
Q6) What are the three needs identified by David McClelland?
Page 14
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Chapter 13: Managing Teams
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Sample Questions
Q1) When the linear approach of building an airplane is replaced by cross-functional teams
A) the company can innovate more quickly.
B) the company can avoid conflict between departments.
C) quality issues often arise.
D) the company can incur the cost of altering the configuration after the fact.
Q2) The conflict resolution style that makes it likely for the team to suffer from groupthink if all members use it is the ________ style.
A) compromising
B) avoiding
C) obliging
D) dominating
Q3) What is a free rider? What is the impact on the other team members when a free rider is tolerated?
Q4) In the norming stage, the team members finally understand their roles and establish closer relationships to focus on the performance of the tasks.
A)True
B)False
Q5) What is a nonconforming high performer?
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Chapter 14: Managing Communication
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Sample Questions
Q1) What are the advantages of written communication over face-to-face communication? What are the limitations?
Q2) What is MBWA and how is it used in the organization?
Q3) An advantage to companies using social networking tools for recruiting is
A) it is faster and cheaper than traditional recruiting methods.
B) everyone is already on a social networking site.
C) it ensures that applicants have IT skills.
D) it allows companies to perform due diligence on applicants.
Q4) To manage the barriers to effective communication, companies should
A) train all organizational members in effective use of communication technologies.
B) provide a diverse mix of communication channels.
C) ensure employees have appropriate communication skills such as listening and nonverbal communication skills.
D) all of the above
Q5) The richest channel of communication is
A) face-to-face.
B) a company bulletin board.
C) electronic newsletters.
D) the telephone.
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Chapter 15: Operation and Information System Management
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Sample Questions
Q1) What is operations management and what are the three stages of operation?
Q2) What is MRP?
Q3) Materials, energy, information, management, technology, and labor that are needed to create a product are known as A) facilities layout design.
B) process.
C) inputs.
D) outputs.
Q4) Discuss the traditional, Western management approach to quality as compared to the quality management philosophy.
Q5) Which type of control would have been most helpful to BP in averting the oil spill in the Gulf of Mexico? Why?
Q6) The basis of ________ is the understanding that all employees and organizational units should be working harmoniously to satisfy the customer.
A) quality circles
B) TQM
C) MRP
D) ORR
Q7) What is a JIT system?
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