Business Management
Final Exam
Course Introduction
Business Management is an interdisciplinary course that explores the fundamental principles, processes, and strategies involved in effectively running organizations. The course covers essential topics such as organizational structure, leadership, decision-making, human resources, marketing, operations, and financial management. Through case studies, projects, and discussions, students gain practical insight into managing resources, developing business strategies, and adapting to the dynamic global marketplace. Emphasis is placed on ethical decision-making, critical thinking, and problem-solving skills to prepare students for leadership roles in various business environments.
Recommended Textbook
Understanding Management 8th Edition by
Richard L. Daft
16 Chapters
3040 Verified Questions
3040 Flashcards
Source URL: https://quizplus.com/study-set/993
Page 2
Chapter 1: Innovative Management for a Changing World
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250 Verified Questions
250 Flashcards
Source URL: https://quizplus.com/quiz/19524
Sample Questions
Q1) List the three management skills necessary to perform effectively in organizations.
Answer: Conceptual,human,and technical skills.
Q2) Which of the following is not a function of management?
A) Plan
B) Control
C) Organize
D) Lead
E) Performance
Answer: E
Q3) Mary Parker Follett contributed to which field?
A) Humanistic approach
B) Scientific management approach
C) Total quality management approach
D) Quantitative approach to management
E) Systems approach to management
Answer: A
Q4) ____________________ is considered the "father of scientific management."
Answer: Frederick W.Taylor
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Page 3
Chapter 2: The Environment and Corporate Culture
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198 Verified Questions
198 Flashcards
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Sample Questions
Q1) The economic dimension of the general environment includes consumer purchasing power.
A)True
B)False
Answer: True
Q2) McDonalds,Burger King,and Checkers are competitors since all three sell fast food to individuals.
A)True
B)False
Answer: True
Q3) ____________________,____________________,and
____________________ are three types of strategies that organizations can use to adapt to environmental changes.
Answer: boundary-spanning roles; interorganizational partnerships; joint ventures boundary-spanning roles; interorganizational partnerships; mergers
Q4) Organizations with internal focuses and consistency orientations for a stable environment should create a(n)____________________ culture.
Answer: consistency
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Page 4
Chapter 3: Managing in a Global Environment
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191 Verified Questions
191 Flashcards
Source URL: https://quizplus.com/quiz/19526
Sample Questions
Q1) A ____ interaction requires more time because a relationship has to be developed,and trust and friendship must be established.
A) high-context
B) sales
C) business
D) low-context
E) personal
Answer: A
Q2) ________ is a concept that proposes that corporations can alleviate poverty and other social ills by selling to the world's poorest people.
A) Cream of the crop
B) Skimming the barrel
C) Bottom of the pyramid
D) Top of the peak
E) Base hierarchy
Answer: C
Q3) ____________________ reflects the values of relationships,cooperation,group decision making,and quality of life.
Answer: Femininity
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Page 5
Chapter 4: Managing Ethics and Social Responsibility
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169 Verified Questions
169 Flashcards
Source URL: https://quizplus.com/quiz/19527
Sample Questions
Q1) The justice approach is closest to the thinking underlying the domain of free choice.
A)True
B)False
Q2) Which of the following is NOT a normative ethics approach?
A) Utilitarian approach
B) Individualism approach
C) Social responsibility approach
D) Moral-rights approach
E) All of these are normative approaches as described in the text.
Q3) __________ generally outline the procedures to be used in specific ethical situations,such as marketing practice,conflicts of interest,and observance of laws.
Q4) Which of these employee behaviors matches with the conventional level of personal moral development?
A) Task accomplishment
B) Empowered employees
C) Work group collaboration
D) Full participation
E) Act in own interest
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Chapter 5: Managerial Planning and Goal Setting
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203 Verified Questions
203 Flashcards
Source URL: https://quizplus.com/quiz/19528
Sample Questions
Q1) Research has shown that strategic thinking and planning positively affect a firm's performance and financial success.
A)True
B)False
Q2) Which of the following is NOT a tool for executing a plan?
A) Management by objectives
B) Operations map
C) Performance dashboards
D) Single use plans
E) Decentralized responsibility
Q3) Strategic management largely determines which organizations succeed and which ones struggle.
A)True
B)False
Q4) ____ is primarily responsible for operational goals/plans.
A) Middle management
B) Board of directors
C) Consultants
D) Top management
E) Lower management
Page 7
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Chapter 6: Managerial Decision Making
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197 Verified Questions
197 Flashcards
Source URL: https://quizplus.com/quiz/19529
Sample Questions
Q1) Decision making involves effort both before and after the actual choice.
A)True
B)False
Q2) When a small community hospital decides to add a radiation therapy unit,it is considered a
A) programmed decision.
B) structured decision.
C) nonprogrammed decision.
D) poor management decision.
E) certainty decision.
Q3) ____________________ is important because decision making is a continuous,never ending process.
Q4) ____________________ is the process of identifying problems and opportunities and then resolving them.
Q5) Managers need to take a balanced approach for effective decision making.
A)True
B)False
Q6) Explain how a manager selects the desired decision in the managerial decision making process.
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Q7) A(n)____________________ is a choice made from available alternatives.
Chapter 7: Designing Adaptive Organizations
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229 Verified Questions
229 Flashcards
Source URL: https://quizplus.com/quiz/19530
Sample Questions
Q1) ____ departments include all of those that provide specialized skills in support of ____ departments.
A) Line; staff
B) Staff; line
C) Primary; functional
D) Functional; primary
E) Line; functional
Q2) With ____________________,decision authority is pushed downward to lower organization levels.
Q3) List three disadvantages of the divisional structure.
Q4) ____________________ is the formal and legitimate right of a manager to make decisions,issue orders,and allocate resources to achieve organizationally desired outcomes.
Q5) When the organization is structured along ____ lines,coordination is required.
A) functional
B) divisional
C) team
D) all of these
E) functional or divisional
Q6) Division of labor is also known as ____________________.
Page 9
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Chapter 8: Managing Change and Innovation
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194 Verified Questions
194 Flashcards
Source URL: https://quizplus.com/quiz/19531
Sample Questions
Q1) Two specific tools that can smooth the change process include organizational development and programs for training and development.
A)True
B)False
Q2) The ____________________ model is an approach to product change that emphasizes shared development of innovations among several departments.
Q3) Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes.These are
A) freezing, changing, and intervention.
B) unfreezing, change agent, and freezing.
C) unfreezing, changing, and refreezing.
D) intervention, refreezing, and change agent.
E) none of these.
Q4) Describe the tactics for overcoming resistance to change.
Q5) The person,who,in a creativity contest,is able to develop the greatest number of new and novel concepts,is called an idea champion.
A)True B)False
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Chapter 9: Managing Human Resources and Diversity
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203 Verified Questions
203 Flashcards
Source URL: https://quizplus.com/quiz/19532
Sample Questions
Q1) ____________________ is the hiring or promoting of applicants based on criteria that are not job relevant.
Q2) Inclusive dimensions of diversity include
A) income.
B) nationality.
C) pay level.
D) work style.
E) all of these.
Q3) Explain the appraisal process known as "360-degree feedback."
Q4) ____ involves exposing traditional managers to nontraditional peers to help break down stereotypical beliefs.
A) Revelation
B) Exposure
C) Publicity
D) Innovative breakdown
E) Cultural barrier breakdown
Q5) Define discrimination and affirmative action.
Q6) ____________________ is incentive pay that ties at least part of compensation to employee effort and performance.
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Chapter 10: Understanding Individual Behavior
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191 Verified Questions
191 Flashcards
Source URL: https://quizplus.com/quiz/19533
Sample Questions
Q1) Which of the following describes the last step in the perception process?
A) Observing information
B) Screening the information
C) Selecting what to process
D) Organizing the selected data into patterns
E) Transmitting the observed information
Q2) Describe Carl Jung's four functions related to gathering and evaluating information for problem solving and decision making.Which problem solving style would be appropriate for an Accounting profession? Why?
Q3) Research shows that the link between ____ and ____ is small and is influenced by other factors.
A) satisfaction; performance
B) stress; work
C) stress; home
D) stress; performance
E) satisfaction; personality
Q4) ____________________ is a behavior pattern characterized by extreme competitiveness,impatience,aggressiveness,and devotion to work.
Q5) Describe the different components of attitude using an example.
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Chapter 11: Leadership
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182 Verified Questions
182 Flashcards
Source URL: https://quizplus.com/quiz/19534
Sample Questions
Q1) Authentic leaders lead with their heads instead of their hearts.
A)True
B)False
Q2) Legitimate,reward,and expert powers are all forms of position power.
A)True
B)False
Q3) Charismatic leaders are often ____ than transactional leaders.
A) less emotional
B) more predictable
C) less predictable
D) more directive
E) none of these
Q4) Authentic leadership refers to individuals who know and understand themselves,act consistently with high ethical values,and empower others.
A)True
B)False
Q5) A situational variable that counteracts a leadership style is known as a(n)____________________.
Q6) List the two dimensions used in Blake and Mouton's Leadership Grid.
Q7) Differentiate between a substitute and a neutralizer.
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Chapter 12: Motivating Employees
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196 Verified Questions
196 Flashcards
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Sample Questions
Q1) Which of the following is the application of motivational theories to the structure of work for improving productivity and satisfaction?
A) Job design
B) Job enlargement
C) Job simplification
D) Job characteristics
E) Job enrichment
Q2) The equity theory,by J.Stacy Adams,states that equity exists when the ratio of outcomes to inputs for one person is equal to the same ratio for another person.
A)True
B)False
Q3) Briefly describe social learning theory and its three elements.
Q4) List the four types of reinforcement.
Q5) ____________________ theory proposes that managers can increase motivation by setting specific,challenging goals that are accepted as valid by subordinates,then helping people track their progress toward goal achievement by providing timely feedback.
Q6) ____________________ are the most basic human physical needs,including food,water,and oxygen.
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Chapter 13: Managing Communication
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) An example of non-verbal communication is all of these EXCEPT A) posture.
B) facial expression. C) voice.
D) written memo.
E) body language.
Q2) Routine messages typically are ambiguous,concern novel events and impose great potential for misunderstanding.
A)True
B)False
Q3) A decentralized network is a team communication structure in which team members freely communicate with one another and arrive at decisions together.
A)True
B)False
Q4) List the three formal communication channels found in organizations.
Q5) When building a personal communication network,it is important to build it before you need it.
A)True
B)False
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Chapter 14: Leading Teams
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207 Verified Questions
207 Flashcards
Source URL: https://quizplus.com/quiz/19537
Sample Questions
Q1) Individual personalities emerge during the performing stage.
A)True
B)False
Q2) Describe the stages of team development.
Q3) ____________________ is defined as the extent to which members are attracted to the team and motivated to remain in it.
Q4) Carmen's group found itself unable to handle a conflict.The group decides to bring in an outside consultant to discuss the conflict with both sides and work toward a resolution.The group is using A) BATNA.
B) a bargaining zone.
C) mediation.
D) integrative negotiation.
E) distributive negotiation.
Q5) The process of using a third party to settle a dispute is known as ____________________.
Q6) The process of using a third party to settle a dispute is called mediation. A)True
B)False
Page 16
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Chapter 15: Managing Quality and Performance
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) Customer service,external business processes,financial performances,and the organization's capacity for learning and growth are the four major perspectives of the balanced scorecard.
A)True
B)False
Q2) The firm's financial position with respect to assets and liabilities at a specific point in time is shown by its
A) activity ratio.
B) profitability ratio.
C) income statement.
D) liquidity ratio.
E) balance sheet.
Q3) Which of the following is the systematic process through which managers regulate organizational activities?
A) Strategic planning
B) Organizational control
C) Organizational goal setting
D) Strategic regulation
E) Organizational leading
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Page 17
Chapter 16: Appendix-Managing Human Resources and Diversity
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124 Verified Questions
124 Flashcards
Source URL: https://quizplus.com/quiz/19539
Sample Questions
Q1) All managers are involved in human resource management.
A)True
B)False
Q2) Most organizations make a conscious effort to shift from a pluralism perspective to one of monoculture.
A)True
B)False
Q3) Workforce diversity refers to hiring people from different geographic regions of the country but of same nationality.
A)True
B)False
Q4) Cognitive tests assess such characteristics as openness to learning,agreeableness,responsibility,creativity,and emotional stability.
A)True
B)False
Q5) Pay-for-performance is incentive pay that ties at least part of compensation to employee effort and performance.
A)True
B)False
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