Business Management
Final Exam
Course Introduction
Business Management is a foundational course that introduces students to the principles, practices, and processes involved in the effective operation of modern organizations. The course covers key topics such as organizational structure, leadership, strategic planning, decision-making, human resource management, marketing, and financial management. Students will explore real-world business scenarios to develop problem-solving and critical thinking skills essential for future managers. Through a combination of theoretical frameworks and practical applications, this course equips learners with the tools necessary to successfully manage resources, motivate teams, and achieve organizational goals in a dynamic business environment.
Recommended Textbook Management 12th Canadian Edition by
Stephen P. Robbins
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17 Chapters
2556 Verified Questions
2556 Flashcards
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Page 2
Chapter 1: Introduction to Management and Organizations
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) Which common characteristic of all organizations is typically expressed in terms of a goal or a set of goals?
A)composed of people
B)business strategy
C)deliberate structure
D)distinct purpose
Answer: D
Q2) Middle managers are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.
A)True
B)False
Answer: False
Q3) Managers who are effective at meeting organizational goals always act efficiently.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Organizational Culture and the Organizational Environment
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148 Verified Questions
148 Flashcards
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Sample Questions
Q1) The external environment of DigiTech consists of which two components?
A)primary environment and secondary environment
B)specific environment and organizational culture
C)primary environment and organizational culture
D)general environment and secondary environment
E)general environment and specific environment
Answer: E
Q2) Which of the following views of managerial impact is useful in explaining the high turnover among college/university and professional sports coaches who are often fired or replaced when their teams perform poorly?
A)symbolic
B)omnipotent
C)reflective
D)dynamic
Answer: B
Q3) Subcultures give the organization its distinct personality.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Managing Diversity
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) People are going to be different.The focus of managers should be to ________.
A)find ways to keep various groups within the workforce free of conflict
B)assimilating visible minorities and women into the corporate setting
C)find commonalities among various groups displaying surface-level diversity
D)find ways to develop strong relationships with and engage the entire workforce
Answer: D
Q2) In accommodating religious diversity,managers need to recognize and be aware of different religions and their beliefs,paying special attention to ________.
A)acceptance of religious dress in the workplace
B)providing accommodation for religious practices
C)when certain religious holidays fall
D)providing special treatment to minority religious groups
Answer: C
Q3) Bias is a preconceived belief or opinion about a person or a group of people.
A)True
B)False
Answer: False
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Chapter 4: Managing in a Global Environment
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) In reviewing the GLOBE rankings,John examined the cultural similarities between Canada and various other countries.He was surprised to find that Canada,Denmark,and Netherlands all ranked high on ________.
A)humane orientation
B)assertiveness
C)gender differentiation
D)future orientation
Q2) Managers with a(n)________ attitude view every foreign operation as different and hard to understand.
A)geocentric
B)polycentric
C)ethnocentric
D)collectivist
Q3) Transnational organizations are also known as ________.
A)polycentric organizations
B)borderless organizations
C)multidomestic organizations
D)global organizations
Q4) In a short essay,describe the Hofstede's five dimensions of national culture.
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Chapter 5: Managing Entrepreneurially
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) Because organizational change of any type can be disruptive and scary,an entrepreneur must support the change efforts by ________.
A)preparing a new business plan
B)motivating employees to put forth their best efforts
C)hiring new employees to fit with the proposed changes
D)changing the company culture to fit with the changes
Q2) In order to survive and prosper entrepreneurs must look at ________.
A)profits and bottom line above all
B)controlling operations
C)adjusting the value proposition continuously
D)upgrading their leadership skills
Q3) The test whether the entrepreneurial business model is repeatable and scalable is through ________.
A)customer validation
B)customer discovery
C)feasibility study
D)contingency planning
Q4) Failure is a clear indication that one is not suited to entrepreneurial career.
A)True
B)False
Page 7
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Chapter 6: Managing Responsibly and Ethically
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146 Flashcards
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Sample Questions
Q1) In defining ethical behaviour,what managers say is far more important than what they do.
A)True
B)False
Q2) At the ________ level of moral development,a person's choice between right or wrong is based on personal consequences from outside sources,such as physical punishment,reward,or exchange of favours.
A)unconventional
B)preconventional
C)conventional
D)principled
Q3) The ________ approach to environmental issues is when an organization chooses to respond to multiple demands made by groups in its internal and external environments.
A)market
B)stakeholder
C)global
D)activist
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Chapter 7: Innovation and Adaptability
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) Employees are more willing to accept change if management ________.
A)offers bonuses for working harder
B)install technology to improve working conditions
C)involves employees in the process
D)keeps top management apart from the change process
Q2) Driving forces are forces that drive change and direct behaviour ________.
A)away from the status quo
B)toward increased resistance
C)toward uncertainty
D)toward the existing equilibrium state
Q3) Successful organizations are not only efficient and effective,they also must be ________.
A)global
B)adaptable
C)logical
D)visible
Q4) The "white water rapids" metaphor described the situation that managers faced up until the late 1980s.
A)True
B)False
Page 9
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Chapter 8: Decision Making
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) An increased commitment to a previous decision despite evidence that it may have been wrong is a phenomenon called ________.
A)confirmation bias
B)overconfidence bias
C)hindsight bias
D)escalation of commitment
Q2) Nonprogrammed decisions are typically made under a condition of ________.
A)certainty
B)low levels of risk
C)uncertainty
D)rationality
Q3) "No smoking allowed" is an example of a ________.
A)rule
B)precedent
C)policy
D)guideline
Q4) Nonprogrammed decision-making relies on procedures,rules,and policies.
A)True
B)False
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Chapter 9: Foundations of Planning
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150 Flashcards
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Sample Questions
Q1) Increasingly in today's world of innovative entrepreneurs we see goals that may not be realistic.These goals are ________.
A)strategic goals
B)long-term plans
C)stretch goals
D)single-use goals
Q2) In traditional goal setting,goals set by top managers flow down through the organization and become sub goals for each organizational area.
A)True
B)False
Q3) In organizations where formal planning did not lead to higher performance,the cause was often ________.
A)forces in the external environment
B)poor implementation of plans by management
C)lack of support by employees
D)poor communication of plan objectives
Q4) Formal planning is associated with higher profits and higher return on assets.
A)True
B)False
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Chapter 10: Managing Strategically
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) A retrenchment strategy is a short-run renewal strategy that helps an organization stabilize operations,revitalize organizational resources and capabilities,and prepare to compete once again.
A)True
B)False
Q2) Claire's Fashions markets an inexpensive line of fashion jewellery that targets "tween" girls,aged 8 to 12.Claire's is using which of the following competitive strategies?
A)design thinking
B)cost leadership
C)differentiation focus
D)customer focus
Q3) When conducting a SWOT analysis,threats are activities the organization doesn't do well or resources it needs but doesn't possess.
A)True
B)False
Q4) In a short essay,discuss the Boston Consulting Group (BCG)matrix and explain its usefulness in segmenting businesses.Include a discussion of the characteristics for each of the four categories based on the BCG matrix.
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12
Chapter 11: Designing Organizational Structure
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146 Flashcards
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Sample Questions
Q1) The chain of command is a principle that states that a person should report to only one boss.
A)True
B)False
Q2) Which type of organization structure assigns specialists from different functional departments to work on one or more projects led by a project manager?
A)network
B)divisional
C)matrix
D)virtual
Q3) An online wine retailer that sells and ships hundreds of wines to customers all over the world with a payroll of only six employees most likely has what kind of organizational structure?
A)matrix
B)simple
C)functional
D)boundaryless
Q4) In a short essay,give a brief overview of the six key elements in designing an organization's structure.
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Chapter 12: Managers and Communication
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) Laura sent a text message to Betty telling her that she would come by to pick her up after work so they could go shopping.Betty,however,made other plans for the evening thinking Laura was talking about going shopping the next day.Which of the following best explains what went wrong with the communication?
A)Laura used a wrong channel of communication.
B)Betty decoded the message incorrectly.
C)The complexity capacity of text messaging is poor.
D)Betty's thinking was noise that distracted from the message.
Q2) Upward communication is used to inform,direct,coordinate,and evaluate employees.
A)True
B)False
Q3) Communication acts to control member behaviour in organizations.
A)True
B)False
Q4) Filtering is the manipulation of information to make it appear more favourable to the receiver.
A)True
B)False
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Chapter 13: Managing Human Resources
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) As a selection device,the interview is most valid in predicting which of the following positions?
A)senior management
B)middle management
C)lower management
D)complex nonmanagerial
Q2) According to our textbook,intelligence tests are reasonably good predictors for ________ positions.
A)top management
B)professional
C)supervisory
D)middle management
Q3) In the selection process,a reject error occurs when ________.
A)a qualified candidate rejects the job offer
B)a candidate who would have performed successfully is not selected
C)a candidate accepts the job offer and is later rejected for poor job performance
D)a qualified candidate is rejected because of errors in their application information
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Chapter 14: Leadership
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) In a short essay,discuss the path-goal leadership theory developed by Robert House.Next,list and explain the four leadership behaviours based on path-goal theory.
Q2) Charismatic leadership is not appropriate when the environment involves a high degree of stress and uncertainty.
A)True
B)False
Q3) Path-goal theory's supportive leader consults with subordinates and uses their suggestions before making a decision.
A)True
B)False
Q4) Jack always consults with his employees and uses their suggestions before making a decision.According to path-goal theory,he is demonstrating which type of leadership style?
A)supportive
B)participative
C)achievement-oriented
D)cooperative
Q5) In a short essay,describe the eight traits associated with leadership.
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Chapter 15: Motivating Employees
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) According to Herzberg,Aaron was trying to use ________ to increase productivity.
A)expectancy theory
B)motivation factors
C)intrinsic factors
D)hygiene factors
Q2) According to Herzberg,Zach was trying to use ________ to increase productivity.
A)equity theory
B)motivators
C)extrinsic factors
D)hygiene factors
Q3) In a short essay,describe and discuss the five levels of needs in Maslow's hierarchy of needs theory.Give examples of their application in the workplace.
Q4) ________ motivation comes from such things as pay,bonuses,and other tangible rewards.
A)Work-related
B)Job performance
C)Organizational
D)Extrinsic
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Chapter 16: Managing Groups and Teams
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) Social loafing is a greater problem in collectivist societies.
A)True
B)False
Q2) In a short essay,describe the four most common types of teams likely to be found in today's organizations.
Q3) Group cohesiveness is the degree to which members are attracted to one another and share the group's goals.
A)True
B)False
Q4) If group cohesiveness is ________ and goals are ________,productivity decreases.
A)high; supported
B)low; supported
C)high; not supported
D)moderate; supported
Q5) Team 4 is a ________ team.
A)problem-solving
B)self-managed
C)virtual
D)cross-functional
Page 18
Q6) Describe the advantages and disadvantages of group decision making.
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Chapter 17: Evidence-Based Decision Making
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147 Flashcards
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Sample Questions
Q1) The key to ________ control is taking managerial action before a problem occurs.
A)concurrent
B)timely
C)progressive
D)feedforward
Q2) Organization's ranking in its industry is a good measure of the company's performance.
A)True
B)False
Q3) Appropriate controls can help managers look for ________ and areas for improvement.
A)unmotivated employees
B)specific performance gaps
C)equipment failures
D)failing technologies
Q4) ________ measure how efficiently and effectively the company uses its assets.
A)Strategic plans
B)Feedback control
C)Profitability ratios
D)Budgets
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