Business Management Exam Solutions
Course Introduction
Business Management is an interdisciplinary course that explores the principles and practices required to effectively organize, lead, and grow organizations in various sectors. Students will learn key concepts such as planning, organizing, staffing, directing, and controlling, while gaining insights into strategic decision-making, leadership styles, human resource management, marketing, and finance. The course emphasizes real-world case studies, ethical considerations, and the development of critical thinking and problem-solving skills, preparing students for management roles in diverse business environments.
Recommended Textbook MGMT 10th Edition by Chuck Williams
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18 Chapters
1983 Verified Questions
1983 Flashcards
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Page 2
Chapter 1: Management
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/41992
Sample Questions
Q1) Efficiency is accomplishing tasks that help fulfill organizational objectives.
A)True
B)False
Answer: False
Q2) The management function of controlling involves inspiring and motivating workers to work hard to achieve organizational goals.
A)True
B)False
Answer: False
Q3) In the context of management functions, which of the following is true of planning?
A) It is one of the best ways to improve performance.
B) It is the last function of management.
C) It involves monitoring progress toward goal achievement.
D) It involves hiring and leading workers.
Answer: A
Q4) In the negotiator role of management, managers perform ceremonial duties.
A)True
B)False
Answer: False
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Chapter 2: The History of Management
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110 Verified Questions
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Sample Questions
Q1) Betty worked in the accounts department of her company for four years. Her company started a risk management team and asked Betty to join the team. Everyone in the team, apart from Betty, was either new to the company or fairly inexperienced. When her team members learned more about Betty's qualification and the number of years she has been with the company, they automatically started following her lead and did as she asked them to. Which of the following does Betty lead by to control his teammates?
A) Bureaucracy
B) Coercion
C) Synergy
D) Patriarchy
Answer: A
Q2) __________proposed a comprehensive theory of cooperation in formal organizations.
A) Max Weber
B) Mary Parker Follett
C) Elton Mayo
D) Chester Barnard
Answer: D
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Page 4
Chapter 3: Organizational Environments and Cultures
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) __________are companies in the same industry that sell similar products or services to customers.
A) Competitors
B) Lobbyists
C) Intermediaries
D) Sponsors
Answer: A
Q2) Environmental uncertainty refers to the abundance or shortage of critical organizational resources in an organization's external environment.
A)True
B)False
Answer: False
Q3) Technology is a part of the specific environment of an organization.
A)True
B)False
Answer: False
Q4) Environmental scanning does not contribute to organizational performance.
A)True
B)False
Answer: False
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Chapter 4: Ethics and Social Responsibility
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101 Verified Questions
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Sample Questions
Q1) Which of the following stakeholder groups does not engage in regular transactions with a company?
A) Customers
B) Governments
C) Local communities
D) Special interest groups
Q2) Benjamin saw one of his colleagues stealing office supplies while all the other employees had gone for lunch. He immediately reported the incident to his supervisor. Benjamin's action is an example of:
A) brainstorming.
B) whistle-blowing.
C) personal aggression.
D) property deviance.
Q3) In the context of ethical decision making, the principle of government requirements states that one should never take an action that does not result in greater good for society.
A)True
B)False
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Chapter 5: Planning and Decision Making
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103 Verified Questions
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Source URL: https://quizplus.com/quiz/41996
Sample Questions
Q1) The managers of Danestump, a hardware manufacturing company, are expected to follow standing plans before approving long leaves applied by their subordinates. The standing plans detail the specific steps to be followed when approving such leaves. Given this information, the standing plans in this scenario can be referred to as _____.
A) artifacts
B) heuristics
C) prototypes
D) procedures
Q2) _____ is the fear of what others will think of one's ideas.
A) Dialectal inquiry
B) Cognitive conflict
C) Production blocking
D) Evaluation apprehension
Q3) Which of the following is a benefit of planning?
A) It fixes all organizational problems.
B) It ensures the existence of a company.
C) It gives direction to managerial efforts.
D) It encourages change in an organization.
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Chapter 6: Organizational Strategy
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103 Verified Questions
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Sample Questions
Q1) Chimera Inc., a chemical company, has been facing a loss in business. In an attempt to stop the declining profitability, it removed petrochemical products from its product list and concentrated on specialty chemicals, a less capital-intensive business. Which of the following grand strategies was used by Chimera in this scenario?
A) The stability strategy
B) The growth strategy
C) The retrenchment strategy
D) The acquisition strategy
Q2) A competitive advantage becomes a sustainable competitive advantage when:
A) a company collaborates with its competitors to obtain a larger market share.
B) other companies cannot duplicate the value a firm is providing to customers.
C) a company uses a competitive move designed to reduce a rival's market share or profits.
D) market commonality is large, and companies have overlapping products or services.
Q3) Imperfectly imitable resources are those resources that are impossible or extremely costly or difficult to duplicate.
A)True
B)False
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8
Chapter 7: Innovation and Change
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100 Verified Questions
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Source URL: https://quizplus.com/quiz/41998
Sample Questions
Q1) To attract the right customers, Wedroom, a wedding planning firm, has its office redecorated in various wedding themes. It also has smart sensors in its workspaces that sense temperature and brightness and adjust to the environment accordingly. This scenario best illustrates _____.
A) reverse engineering
B) corporate entropy
C) organizational innovation
D) agile development
Q2) Arthumt's carpool service application gained popularity among its customers within a few months of its release. However, the customers eventually discovered that the application caused the phone battery to heat up to abnormal levels. This made them switch to a newer and efficient application. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
A) Technological singularity
B) The compression approach to innovation
C) The experiential approach to innovation
D) Technological lockout
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9
Chapter 8: Global Management
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101 Verified Questions
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Sample Questions
Q1) Which of the following is an advantage of licensing?
A) It allows companies to earn additional profits without investing more money.
B) It provides licensors an exclusive right to conduct business in a particular location.
C) It allows companies to bear only part of the costs and the risks of that business.
D) It gives the parent company complete control over the foreign facilities.
Q2) Which of the following is an example of the process of exporting?
A) Allied Pharmacy receiving royalty payment from Wings Pharmacy for allowing it to produce and sell its trademark cough syrup
B) TechnoDorm, a manufacturer of mobile devices, licensing its entire business to DreamyTech
C) FootSoul, a U.S.-based shoe manufacturing company, selling its shoes in the U.S., Germany, and France
D) BiteSweet Inc. and NutriPack Inc. collaborating to form a new company, BitePack Inc., which manufactures energy bars
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Chapter 9: Designing Adaptive Organizations
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103 Verified Questions
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Source URL: https://quizplus.com/quiz/42000
Sample Questions
Q1) Nathan, the marketing manager of a footwear manufacturing company, is in charge of performing a market research task. However, he is busy with an audit preparation and assigns the task to an intern. In the context of organizational authority, which of the following is best illustrated in this scenario?
A) Delegation of authority
B) Centralization of authority
C) Staff authority
D) Concentrated authority
Q2) A virtual organization is an organization that outsources noncore business activities to outside companies, suppliers, specialists, or consultants.
A)True
B)False
Q3) Which of the following is an advantage of product departmentalization?
A) It allows managers and workers to specialize in one area of expertise.
B) It makes cross-department coordination less problematic.
C) It reduces costs by reducing duplication.
D) It focuses an organization on customer needs.
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11
Chapter 10: Managing Teams
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Sample Questions
Q1) The product development team of a company conducts a meeting to discuss the worthiness of launching a new product in the market. The majority of the team members support the idea and believe it would sell in the market. However, one member, Jeff, is not very sure of the success of the product in the market but decides not to voice his opinion fearing that his dynamics with the team might get affected. This scenario illustrates the concept of _____.
A) groupthink
B) reverse psychology
C) synergy
D) conservative bias
Q2) Patrick believes that it is his responsibility to speak on behalf of his team during meetings. However, Patrick's team members have not elected him to be the leader or spokesperson, and they feel that Patrick is hindering them from expressing their opinions. This work team is most likely experiencing _____.
A) minority domination
B) groupthink
C) synergy
D) structural accommodation
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Chapter 11: Managing Human Resource Systems
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123 Verified Questions
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Sample Questions
Q1) It is a violation to ask a female applicant for her__________in an application form.
A) maiden name
B) educational qualification
C) work experience
D) career objective
Q2) Crepogip, a publishing company, wants to hire copy editors. In order to accurately predict future job performance of the candidates, it makes the candidates undergo a test that assesses their language skills. In this scenario, Crepogip is engaged in the process of _____.
A) retrenchment
B) validation
C) performance appraisal
D) background verification
Q3) Companies use early retirement incentive programs (ERIPs) to:
A) increase the number of experienced employees.
B) create job opportunities for people inside the companies.
C) add new job positions after employees retire.
D) replace less-experienced employees with retirees.
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13
Chapter 12: Managing Individuals and a Diverse Workforce
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100 Verified Questions
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Source URL: https://quizplus.com/quiz/42003
Sample Questions
Q1) Mason is a member of the night crew at a supermarket. His colleagues do not like working with him because he is rude and impolite. He gets annoyed when people talk to him, and he often takes long breaks to evade his responsibilities. In the context of personalities, Mason can be described as being _____.
A) an introvert
B) an extravert
C) agreeable
D) disagreeable
Q2) __________gives workers with disabilities the tools they need to overcome their disabilities and is also an effective strategy to recruit, retain, and enhance the productivity of people with disabilities.
A) Ambulation support
B) Integration sustenance
C) Assistive technology
D) Impulse system
Q3) The access and legitimacy paradigm is consistent with achieving organizational plurality.
A)True
B)False
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Page 14
Chapter 13: Motivation
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/42004
Sample Questions
Q1) Donna, a senior engineer at Ampersand Inc., often takes out time from her busy schedule to train her subordinates. She hopes that she gets recognized for the hard work she puts in. Which of the following theories of motivation does this scenario illustrate?
A) Expectancy theory
B) Equity theory
C) Alderfer's ERG Theory
D) Herzberg's two-factor theory
Q2) As part of his job, Keith was asked to relocate to a country far away from his home country. He has been feeling lonely ever since. As he is unable to adjust with the local language, people, and food, he requests his supervisor to transfer him back to his home country. In the context of Maslow's Hierarchy of Needs, this scenario best illustrates Keith's _____.
A) belongingness needs
B) physiological needs
C) esteem needs
D) safety needs
Q3) Reinforcement contingencies directly affect the attractiveness of rewards.
A)True
B)False
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Page 15
Chapter 14: Leadership
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200 Verified Questions
200 Flashcards
Source URL: https://quizplus.com/quiz/42005
Sample Questions
Q1) In the context of the components of transformational leadership,__________means that transformational leaders encourage followers by providing meaning and challenge to their work.
A) individualized consideration
B) inspirational motivation
C) intellectual stimulation
D) idealized influence
Q2) According to the normative decision theory, leaders who share problems with their subordinates and then have them make decisions use a__________style.
A) repressive decision
B) autocratic decision
C) consultative decision
D) group decision
Q3) Which of the following is true of leaders?
A) They focus on vision, mission, goals, and organizational objectives.
B) They focus on productivity and efficiency.
C) They see themselves as preservers of the status quo.
D) They solve problems so that others can do their work.
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Chapter 15: Managing Communication
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99 Verified Questions
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Source URL: https://quizplus.com/quiz/42006
Sample Questions
Q1) _____ is an important part of empathetic listening because it demonstrates that you understand the speaker's emotions.
A) Selective retention
B) Reflecting feelings
C) Circular reasoning
D) Perceptual filtering
Q2) _____ is used to give those at lower levels the chance to share their concerns with higher-level authorities.
A) Upward communication
B) Incongruent communication
C) Horizontal communication
D) Downward communication
Q3) __________are personality-, psychology-, or experience-based differences that influence people to ignore or pay attention to particular stimuli.
A) Orienting reflexes
B) Kinesics
C) Proxemics
D) Perceptual filters
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17
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Chapter 16: Control
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106 Verified Questions
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Sample Questions
Q1) Leonel owns a luxury car showroom. He hires staff members who are communicative and pleasant and possess knowledge on the cars they are selling. His employees share the same love for cars as him. This scenario illustrates that Leonel uses _____.
A) concertive control
B) objective control
C) bureaucratic control
D) normative control
Q2) Veronica recently bought a smartphone for $300. The smartphone has excellent camera and battery life. She is quite happy with her purchase as she feels that the smartphone caters to all her needs for its price. In this scenario, Veronica's perception of the smartphone exemplifies _____.
A) value
B) control
C) efficiency
D) suboptimization
Q3) Standards can be determined by listening to customers' comments and complaints. A)True
B)False
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18
Chapter 17: Managing Information
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Sample Questions
Q1) Which of the following statements is true of intranets?
A) Companies typically use intranets to replace paper forms with online forms.
B) They are evolving to include standardized email accounts.
C) Companies typically use intranets to exchange information and conduct transactions.
D) They are a hybrid of corporate portals and executive information systems.
Q2) A(n)__________stores huge amounts of data that have been prepared for data mining analysis by being cleaned of errors and redundancy.
A) operational data store
B) data warehouse
C) data lake
D) master data store
Q3) Oreva, a multinational corporation, pays $100,000 per year to an information technology firm to archive and secure all of its data into the information technology firm's cloud platform. In this scenario, the cost incurred by Oreva is an example of
A) storage cost
B) processing cost
C) acquisition cost
D) retrieval cost
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Chapter 18: Managing Service and Manufacturing Operations
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104 Verified Questions
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Source URL: https://quizplus.com/quiz/42009
Sample Questions
Q1) Which of the following statements best explains the term inventory?
A) It is the amount and number of raw materials, parts, and finished products that a company has in its possession.
B) It is the amount and number of products or services that a company dispatches to the market annually.
C) It is the capability of a company to produce a set number of products per month.
D) It is the capability of a company to buy raw materials or parts for production processes.
Q2) Customer satisfaction and customer loyalty lead to long-term profits and growth.
A)True
B)False
Q3) Goldie is a manager in a company that manufactures wrought iron furniture. She calculates the daily productivity by determining the amount of iron required to produce a piece of furniture. In this scenario, Goldie focuses on _____.
A) partial productivity
B) internal service quality
C) multifactor productivity
D) service recovery
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