Business Management
Exam Solutions
Course Introduction
Business Management is a comprehensive course that introduces students to the principles and practices necessary for effectively running an organization. The curriculum covers core topics such as planning, organizing, leading, and controlling business operations, while also exploring key functions like marketing, finance, human resources, and strategic decision-making. Through case studies, practical projects, and interactive lectures, students gain insights into managing teams, evaluating business performance, adapting to market changes, and fostering innovation. This course lays the foundation for aspiring managers, equipping them with analytical, leadership, and problem-solving skills essential for success in the dynamic world of business.
Recommended Textbook
Exploring Management 4th Edition by John R.
Schermerhorn
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18 Chapters
1479 Verified Questions
1479 Flashcards
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Chapter 1: Managers and the Management Process
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/36155
Sample Questions
Q1) One approach to evaluating the human skills of managers is to look at their level of
Answer: emotional intelligence
Q2) __________ describes the composition of a workforce based on factors such as race,gender,age,religious affiliation,sexual orientation,and able-bodiedness.
A) Discrimination
B) Prejudice
C) Intellectual capital
D) Workforce diversity
Answer: D
Q3) Global sourcing involves contracting for work to be performed in other countries.
A)True
B)False
Answer: True
Q4) __________ is the ability to understand oneself,exercise initiative,accept responsibility,and learn from experience.
Answer: Self-management
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3
Chapter 2: Management Learning
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82 Verified Questions
82 Flashcards
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Sample Questions
Q1) Another way to look at the work by Chris Argyris is that undesirable employee behaviors may be as much a reflection of a poor management system as it is a matter of poor employees.
A)True
B)False
Answer: True
Q2) Who is credited for originally developing the hierarchy of human needs theory?
A) Max Weber
B) Frederick Taylor
C) Abraham Maslow
D) Douglas McGregor
Answer: C
Q3) The reason that worker "human needs" are important to managers is that these needs can cause tensions that may influence work attitudes and behaviors.
A)True
B)False
Answer: True
Q4) The highest order of Maslow's hierarchy of needs is __________.
Answer: self-actualization
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Chapter 3: Ethics and Social Responsibility
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) Many companies are developing a formal statement of values and standards called a __________.
A) statement of values
B) corporate beliefs statement
C) corporate values statement
D) code of ethics
Answer: D
Q2) The conventional stage in Kohlberg's Three Levels of Moral Development is based on __________ behavior.
A) social-centered
B) self-centered
C) non-centered
D) principle
Answer: A
Q3) A(n)__________ exists when corporate social responsibility leads to improved financial performance that leads to more socially responsible actions in the future.
Answer: virtuous circle
Q4) __________ justice focuses on the fairness of exchanges or transactions. Answer: Commutative
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Chapter 4: Managers As Decision Makers
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82 Verified Questions
82 Flashcards
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Sample Questions
Q1) A decision making environment in which you have complete information on possible alternatives and their consequences is called a __________ environment.
A) favorable
B) good
C) certain
D) risk
Q2) When making decisions,Jason attempts to select the absolute best alternative solution to a problem.Jason can be said to be focused on __________ decision.
A) managing superior
B) optimizing
C) carefully implemented
D) satisficing
Q3) Which heuristic occurs when people use a stereotype to assess the likely occurrence of an event?
A) Escalating commitment
B) Representativeness
C) Anchoring and adjustment
D) Availability
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6
Chapter 5: Plans and Planning Techniques
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83 Verified Questions
83 Flashcards
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Sample Questions
Q1) What are the four functions of management? Describe each of them.
Q2) __________ is the planning process involved in predicting the future.
Q3) One of the critical pieces of the planning effort is defining the objectives.
A)True
B)False
Q4) Define a strategic plan,an operational plan and the differences between them.
Q5) In the book Analytics at Work,authors Thomas Davenport,Jeanne Harris,and Robert Morison argue that organizations can improve their strategies by making better use of available information to guide decisions.
A)True
B)False
Q6) Sonya's primary responsibilities include the process of monitoring task accomplishments and taking corrective action in her department.This is called
A) controlling B) planning C) leading D) organizing
Q7) __________ are the activation signals for implementing contingency plans.
Page 7
Q8) __________ are specific results that one wishes to achieve.
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Chapter 6: Controls and Control Systems
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Unfortunately,control plays a negative role in the management process.
A)True
B)False
Q2) __________ is the process of measuring performance and taking action to ensure desired results.
Q3) MBO has been effectively utilized for a long time because it is one of the few management techniques with no observable downsides.
A)True
B)False
Q4) __________ control is essentially the influence of market competition on the behavior of organizations and their members.
Q5) The point at which total revenues equal total costs and profits begin is called the __________.
A) profit margin
B) breakeven point
C) maximum cost point
D) marginal revenue point
Q6) __________ comparisons use past experience as a basis for evaluating current performance.
Page 8
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Chapter 7: Strategy and Strategic Management
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) A __________ protects an insolvent firm from creditors during a period of reorganization to restore profitability.
A) divestiture
B) downsizing
C) backward integration
D) chapter 11 bankruptcy
Q2) "S" in the SWOT analysis refers to:
A) Strengths
B) Standards
C) Social
D) Systems
Q3) When a company closes and sells its assets in order to pay its debts,it is called
A) divestiture
B) liquidation
C) diversification
D) restructuring
Q4) Porter's Model of Industry Attractiveness includes four competitive forces.
A)True
B)False
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Chapter 8: Organization Structure and Design
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) A learning organization is most likely the outcome of an organic design.
A)True
B)False
Q2) Flexible time means that you can work whenever you want.
A)True
B)False
Q3) The "shadow" organization that operates independently of the formal organization is known as a(n)__________ organization.
Q4) Maria,vice president of operations at Choco Candy,Inc.(CCI)is developing plans to create new divisions of CCI in China,India,and Malaysia.Maria is developing a _______ structure for CCI.
A) product
B) geographical
C) team
D) service
Q5) Organizational charts provide all of the following <b>EXCEPT</b>
A) a clear division of work.
B) lines of supervisory relationships.
C) recognition of the spans of control.
D) unofficial relationships among an organizations members.
Page 10
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Chapter 9: Organizational Cultures, innovation, and Change
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Creating innovative ways to solve pressing social problems is called social engineering.
A)True
B)False
Q2) A(n)__________ strategy pursues change through formal authority and the use of rewards or punishments.
A) rational persuasion
B) shared power
C) force-coercion
D) irrational
Q3) A manager who uses symbols to establish and maintain a desired organizational culture is a(n)__________.
A) autocratic manager
B) symbolic leader
C) benevolent leader
D) participative manager
Q4) Define organizational culture,observable culture,core culture,and the factors that affect each of them.
Q6) Define innovation,and describe the three types of innovation. Page 11
Q5) Name and explain Kurt Lewin's three phases of planned change.
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Chapter 10: Human Resource Management
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82 Verified Questions
82 Flashcards
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Sample Questions
Q1) Assigning an early career employee as a protégé to a more senior employee for the purpose of professional advice and career guidance is called __________.
A) coaching
B) mentoring
C) assessing
D) socialization
Q2) Although marked by a troubled past,the trend in modern labor-management relations is toward more cooperation than adversity.
A)True
B)False
Q3) All of the following are covered by the Equal Employment Opportunity (EEO)Act<b> EXCEPT</b>:
A) protection of the right to gain/keep employment based upon ability and performance.
B) equal pay for men and women.
C) discrimination of persons over 40.
D) guarantee zero discrimination in the workplace.
Q4) __________ is the match of individual skills,interests,and personal characteristics with the job.
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Chapter 11: Schermerhorn Exploring
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73 Verified Questions
73 Flashcards
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Sample Questions
Q1) _________ means giving specific task directions and closely supervising work.
A) Selling
B) Telling
C) Delegating
D) Participating
Q2) Fiedler's model suggests that successful leadership depends upon the appropriate fit of personal style with the following contingency variables:
A) money, competitive dynamics, and regulation.
B) product type, industry life cycle, and market share.
C) leader-member relations, task structure, and position power.
D) manager personalities, labor relations, and union activity.
E) buyer power, supplier power, and rivalry.
Q3) The LPC acronym in Fiedler's model means __________.
Q4) Legitimate power comes with the position in the organization.
A)True
B)False
Q5) An autocratic leadership style is one of command and control.
A)True
B)False
Q6) What is emotional intelligence? List and define its four components.
Page 14
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Chapter 12: Individual Behavior
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83 Verified Questions
83 Flashcards
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Sample Questions
Q1) Perception can cause ___________ errors as we explain events and problems.
A) reaction
B) reflection
C) attribution
D) acknowledgement
Q2) .A physical and mental exhaustion from work stress is known as:
A) job burnout.
B) constructive stress.
C) self-bias.
D) destructive attribute.
Q3) __________ behaviors include absenteeism and turnover.
Q4) The Big Five personality traits can actually be used to better select new employees from a pool of candidates.
A)True
B)False
Q5) __________ is aggressive behavior toward co-workers or the work setting.
A) Job burnout
B) Workplace rage
C) Self bias
D) Destructive stress
Page 15
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Chapter 13: Motivation
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87 Flashcards
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Sample Questions
Q1) In Vroom's theory,the effort-performance link is the belief that putting in the effort will lead to the desired level of performance.This is called __________.
A) valence
B) expectancy
C) instrumentality
D) achievement
Q2) The core characteristics model approaches job design with a focus on eight "core" job characteristics.
A)True
B)False
Q3) To have _______ people must believe in their abilities and believe that if they try hard to do something they can perform it well.
A) high expectancies
B) high instrumentalities
C) positive valences
D) high valences
Q4) __________ refers to aspects of the work experience that create a sense of connection to the job and organization.
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Page 16
Chapter 14: Teams and Teamwork
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) At ABC International,Jason operates with members who come from different functional units of the organization to work on a specific task.This group/team is called which of these?
A) Informal group
B) Interest group
C) Cross-functional team
D) Vertically integrated team
Q2) Norms develop early and remain constant during the life of the team.
A)True
B)False
Q3) The performing stage is of critical interest to managers during team development because a "failure" here can be a long-lived detriment to the team's performance future.
A)True
B)False
Q4) Team performance is affected by task and __________ roles.
A) gatekeeping
B) encouraging
C) self-confessing
D) maintenance
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Chapter 15: Communication
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86 Verified Questions
86 Flashcards
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Sample Questions
Q1) The way an office is laid out can actually impact the communication process.
A)True
B)False
Q2) Interestingly,recruiters give networking skills low priority when screening candidates for college internships and first jobs.
A)True
B)False
Q3) In giving feedback,one should avoid:
A) being specific.
B) worrying about timing.
C) being threatening.
D) having valid comments.
Q4) As an Americans Joanna has always been taught to look others in the eye to convey honesty.However,working with people from other cultures,she is finding that they are uncomfortable with this practice and creates __________.
A) honest business
B) filtering communication
C) feedback loop
D) mixed messaging
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Chapter 16: Diversity and Global Cultures
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76 Verified Questions
76 Flashcards
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Sample Questions
Q1) ______ subcultures form among people doing the same kinds of work.
Q2) 72.In __________ cultures people tend to do one thing at a time.
Q3) Vince,a middle manager at United Imports Inc.,is in Japan on a business trip to visit a major supplier.After work,his Japanese hosts take him to a Japanese barbecue restaurant.Two of the main entrees are horsemeat and sparrow with the heads on.Vince is very uncomfortable with these dishes and does not know what to do.Vince is suffering a condition known as ________.
A) culture shock
B) an upset stomach
C) diplomacy
D) bad food
Q4) A member of one of your student team is from a collectivistic culture.She is more likely to behave in which of the following ways?
A) Step forward to be the team leader
B) Offer to lead the team presentation
C) Confront a fellow member who is not making a "fair-share" contribution
D) Work diligently on their part of the project with little fanfare
Q5) While the value of diversity is obvious,what makes it so difficult to manage in global companies?
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Chapter 17: Globalization and International Business
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72 Verified Questions
72 Flashcards
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Sample Questions
Q1) ABC,a U.S.based company,operates a subsidiary in Egypt.ABC is facing the possible loss of investment and control over its assets in Egypt due to instability and political changes.ABC is facing which of these?
A) Cultural integration issues
B) Globalization
C) Political risk
D) Competitive threat
Q2) If you purchase the latest CD from your favorite artist or the latest blockbuster DVD for a very low price while traveling internationally,you are likely facilitating the violation of intellectual property rights.
A)True
B)False
Q3) Business arrangements between firms of different nationalities are done for many reasons and in many different ways.These arrangements,whatever their structure,are called __________.
A) subsidiaries
B) global strategic alliances
C) franchises
D) licensed partnerships
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Page 20
Chapter 18: Entrepreneurship and Small Business
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Sample Questions
Q1) A "small" business is actually one with 500 or fewer employees.
A)True
B)False
Q2) John wants to start a new business,but he would like to keep the paperwork simple and avoid large legal fees.However,John does not want his personal property attached to the business.John should start his company as a __________.
A) corporation
B) partnership
C) limited liability company
D) proprietorship
Q3) The Family Firm Institute reports that family businesses account for 78% of new jobs created in the United States and provide 60% of the nation's employment.
A)True
B)False
Q4) Research suggests that a college degree is necessary to be a successful entrepreneur.
A)True
B)False
Q5) __________ display entrepreneurial behavior as employees of larger firms.
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