Business Management Exam Review
Course Introduction
Business Management is an interdisciplinary field that explores the principles, practices, and challenges involved in running and developing organizations of all sizes. This course provides students with a comprehensive understanding of key management functions, including planning, organizing, leading, and controlling resources to achieve organizational objectives. Topics such as organizational structure, strategic decision-making, leadership, human resource management, marketing, operations, and financial management are examined. Through case studies, collaborative projects, and practical applications, students learn to analyze real-world business scenarios, develop effective solutions, and foster strong team dynamics, preparing them for leadership roles in today's dynamic business environment.
Recommended Textbook
Fundamentals of Management 7th Edition by
Ricky W. Griffin
Available Study Resources on Quizplus 15 Chapters
1723 Verified Questions
1723 Flashcards
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Page 2
Chapter 1: Understanding the Managers Job
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115 Verified Questions
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Sample Questions
Q1) With Hurricane Isaac headed toward New Orleans,Louisiana Governor Bobby Jindal prepositioned emergency supplies to the impact area.The Governor engaged in
A)planning.
B)organizing.
C)leading.
D)controlling.
E)analyzing.
Answer: C
Q2) "Vice President" is a common title for a middle manager.
A)True
B)False
Answer: False
Q3) Leading involves each of the following EXCEPT
A)understanding individual and interpersonal processes.
B)motivating and influencing others.
C)technical understanding and control.
D)interpersonal relations and communication.
E)managing work groups and teams.
Answer: C
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Page 3
Chapter 2: The Environment of Organizations and Managers
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Sample Questions
Q1) When the United States government requires that US military uniforms be produced in the United States,this is an example of A)a maquiladoras.
B)a tariff.
C)a joint venture.
D)a strategic alliance.
E)"buy national" legislation.
Answer: E
Q2) The task environment includes all of the following EXCEPT A)competitors.
B)technology.
C)regulators.
D)customers.
E)strategic allies.
Answer: B
Q3) Between 2004 and 2007,many formerly communist-controlled countries joined the
Answer: European Union
Q4) In general,ethical behavior is behavior that conforms to
Answer: social norms
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Chapter 3: Planning and Strategic Management
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Sample Questions
Q1) Most Broadway musicals initially do not advertise because there is a large audience that goes to see shows when they open.Where are they on the product life cycle?
A)Growth
B)Decline
C)Focus
D)Maturity
E)Introduction
Answer: E
Q2) Goals can
A)provide guidance and direction.
B)improve planning.
C)motivate employees.
D)provide measure and control.
E)All of these.
Answer: E
Q3) How an organization distributes its money,people,and time across the areas in which it competes is called ___________________________________.
Answer: resource deployment
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Page 5
Chapter 4: Managing Decision Making
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Sample Questions
Q1) The best alternative is the most ____ alternative.
A)efficient
B)controllable
C)profitable
D)effective
E)valid
Q2) When a marketing manager decides to launch a new product because it was the first product he investigated that showed profits over the minimum required threshold,what type of decision process is this manager using?
A)Escalation of commitment
B)Intuition
C)Bounded rationality
D)Satisficing
E)None of these.
Q3) Which of the following is a disadvantage of group decision making?
A)More alternatives are likely to be generated.
B)More information will be brought to bear on the problem.
C)More time will be needed to make the decision.
D)More communication about the decision will result.
E)All of these.
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Chapter 5: Entrepreneurship and New Venture Management
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Sample Questions
Q1) In which of the following industries are you LEAST likely to find a small business owner performing well due to a lack of economies of scale?
A)Construction
B)Transportation
C)Service
D)Retailing
E)Manufacturing
Q2) Entrepreneurial business ____________________,more than business size accounts for most new job creation.
Q3) A group of small investors seeking to make profits on companies with rapid growth potential is called a(n)___________________________________.
Q4) Venture capital companies typically
A)exchange money for partial ownership in the new business.
B)prefer to work with companies with rapid growth potential.
C)want some management control over the new business.
D)All of these.
E)None of these.
Q5) Minorities and ____________________ are starting more small businesses than in the past.
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Chapter 6: Organization Structure and Design
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Sample Questions
Q1) The term organization structure and design refers to the overall set of elements that can be used to configure an organization.
A)True
B)False
Q2) Unless someone does laundry naked,they are creating more work while doing the job.Laundry has little ___________________________________.It never ends.
Q3) Communicators at Siemens report to their sector president,for example medical,industry,or power and also to the senior vice president for marketing and communications at corporate headquarters.Which organization design is Siemens using?
A)Matrix
B)Conglomerate
C)Functional
D)Virtual
E)A hybrid of two of these.
Q4) In the wake of the oil spill,BP was expected to sell assets to help pay for the cleanup.This change in size will change BP's
Q5) A(n)____________________ organization is one with little or no formal structure.
8
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Chapter 7: Organization Change and Innovation
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Sample Questions
Q1) Hurricane Irene pummeled the pumpkin crop for the Northeast.Wholesalers reached out to growers in the Midwest and Canada as prices more than doubled.Hurricane Irene created change in the area of A)people.
B)operations.
C)structure and design.
D)facilitation.
E)None of these.
Q2) A change in the organization's information processing system is an example of a structural change.
A)True
B)False
Q3) Force-field analysis is a technique that helps managers overcome resistance to change.
A)True
B)False
Q4) The first stage in the organizational innovation process is ___________________________________.
Q5) Describe the types of change that followed 9 / 11 / 2001.Give an example of each.
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Chapter 8: Managing Human Resources in Organizations
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Sample Questions
Q1) The Seeing Eye trains guide dogs who help blind people lead independent lives.The dogs accompany people to work.They help increase workforce
Q2) Organizations that manage diversity effectively often have higher levels of productivity and lower levels of turnover and absenteeism.
A)True
B)False
Q3) ____________________ is determining the extent to which a selection device is really predictive of future job performance.
Q4) Having different job titles and pay rates for men and women who perform the same work is legal.
A)True
B)False
Q5) The National Labor Relations Act is also known as the Wagner Act. A)True
B)False
Q6) Describe four techniques that managers can use to make the most effective use of contingent and temporary workers.
Q7) Describe affirmative action and passive nondiscrimination.
Page 10
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Chapter 9: Basic Elements of Individual Behavior in Organizations
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Sample Questions
Q1) Individuals become aware of and interpret information about their environment through a set of processes called
A)selective perception.
B)perception.
C)objective reality.
D)stereotyping.
E)perceived reality.
Q2) Consider a time when you experienced a creative breakthrough.Describe in detail each of the steps you went through,leading up to and including the insight itself as well as any verification you or others performed.
Q3) Even during the recession,companies are reluctant to hire over-qualified people because their ____ will not match and the employee will likely leave after a short period.
A)person-job fit
B)tangibles and intangibles
C)contribution-competency fit
D)cognitive component
E)contribution component
Q4) What are the organizational stressors.
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Chapter 10: Managing Employee Motivation and Performance
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Sample Questions
Q1) A credit-card company computer triggers a fraud detection alert anytime the credit card suddenly makes a sharp increases in online purchases.This is an example of which type of reinforcement schedule?
A)Fixed-ratio
B)Fixed-interval
C)Variable-interval
D)Variable-ratio
E)None of these.
Q2) Joe gets $12 per hour because he is qualified to do seven of the jobs in the plant.Donna gets $14 per hour because she is qualified to do eight.This is an example of a(n)____________________ plan.
Q3) Many schools think selecting a student for the gifted and talented program is A)avoidance.
B)extinction.
C)positive reinforcement.
D)punishment.
E)distortion.
Q4) Another name for behavior modification is OB Mod.
A)True
B)False
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Chapter 11: Leadership and Influence Processes
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Sample Questions
Q1) A manager possesses more coercive power when the elements he or she controls are ____ punitive and ____ important to subordinates.
A)less; less
B)less; more
C)more; more
D)more; less
E)None of these.
Q2) Demonstrating personal excitement or passion about something is part of ____ leadership.
A)charismatic
B)entrepreneurial
C)symbolic
D)integrative
E)participative
Q3) All of the following are situational theories of leadership except
A)the LPC model.
B)the path-goal model.
C)Vroom's decision tree approach.
D)the Ohio State Studies.
E)None of these are situational theories of leadership.
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Chapter 12: Communication in Organizations
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Sample Questions
Q1) Which of the following is NOT an advantage of oral communication?
A)It is accurate.
B)It is easy to use.
C)It facilitates feedback.
D)It is comfortable for managers.
E)All of these are advantages.
Q2) Willie asks Louise,"How are sales?" and Louise responds,"1.3 million dollars." Louise is providing ____________________ to Willie.
Q3) When the United States experienced the largest blackout in U.S.history,initial TV and radio reports blamed a fire in a Con Edison building in New York City.They turned out to be wrong.This illustrates which disadvantage of oral communication?
A)It can be quite inaccurate.
B)It often creates a need for feedback.
C)It is more time-consuming than written communication.
D)Managers are uncomfortable using oral communication.
E)None of these.
Q4) A transaction-processing system is most useful when the organization has a(n)____________________ number of similar transactions to process.
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Page 14
Chapter 13: Managing Work Groups and Teams
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Sample Questions
Q1) All groups will move through the four stages of group development.
A)True
B)False
Q2) When the sent role is unclear,the result is
A)intrarole conflict.
B)role dynamics.
C)role ambiguity.
D)storming.
E)interrole conflict.
Q3) Disney CEO Michael Eisner had a public and bitter feud with members of the Disney family.This is an example of interpersonal conflict.
A)True
B)False
Q4) Lori is rated by Tom,but all the people who support Lori's work are rated by Jim.Lori prefers to work for Jim,but Jack the boss of Tom and Jim,is worried that Jim's department will be bigger than Tom's.What is the basic problem causing this conflict,and what could you do to solve it?
Q5) When the sent role is unclear,the breakdown in role development known as role ____________________ is likely to arise.
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Chapter 14: Basic Elements of Control
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Sample Questions
Q1) An organization with decentralized control has a goal of employee compliance.
A)True
B)False
Q2) ____________________ compares where the organization is to where it is supposed to be.
Q3) Decentralized control is based on organic structural arrangements.
A)True
B)False
Q4) Retained earnings are part of ____ control of an organization.
A)financial
B)structural
C)operating
D)interim
E)nonmonetary
Q5) Imagine you are the author of a nonfiction book.Describe how the three types of operational control will help ensure that your book is successful.
Q6) A(n)____________________ is an independent appraisal of an organization's accounting,financial,and operational systems.
Q7) Discuss the relationship between strategy and control for a global organization.
Page 16
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Chapter 15: Managing Operations, quality, and Productivity
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Sample Questions
Q1) Differentiate between computer-aided design,computer-aided manufacturing,and computer-integrated manufacturing.
Q2) Habitat for Humanity builds single-family homes.It uses a cellular layout.
A)True
B)False
Q3) The ____________________ sector has been responsible for creating approximately 40 million new jobs in the United States since 1990.
Q4) Only the service sector of the economy has organizations with customer service departments.
A)True
B)False
Q5) Compare and contrast the utility of Apple and the National Park Service.
Q6) Inventory systems in which materials arrive only shortly before they are needed for the transformation process are called
systems.
Q7) Firm productivity is a primary determinant of an organization's level of profitability and ultimately,of its ability to survive.
A)True
B)False
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