Business Management Exam Preparation Guide
Course Introduction
Business Management is a comprehensive course designed to introduce students to the fundamental principles and practices involved in effectively managing organizations. The course covers key areas such as organizational structure, leadership, decision-making, strategic planning, human resources, marketing, operations, and financial management. Through real-world case studies and practical examples, students learn to analyze business environments, develop management strategies, and utilize critical thinking skills to solve organizational challenges. By the end of the course, students gain a solid foundation in management concepts, preparing them for advanced study or entry-level positions in various business sectors.
Recommended Textbook Management 13th Edition by Richard
L. Daft
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19 Chapters
3204 Verified Questions
3204 Flashcards
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Page 2
Chapter 1: The World of Innovative Management
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183 Verified Questions
183 Flashcards
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Sample Questions
Q1) Patty Rohrer is the director of human resources at Pet Grooming, Inc. She can be best described as a __________ manager.
A) top-level
B) project
C) general
D) first-line
E) functional
Answer: E
Q2) Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an example of the management function of:
A) planning.
B) technical skills.
C) organizing.
D) controlling.
E) conceptual skills.
Answer: D
Q3) __________ are responsible for several departments that perform different functions.
Answer: General managers
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Page 3
Chapter 2: The Evolution of Management Thinking
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Scientific management focuses on employee competence, whereas the administrative principles approach focuses on work flow through the organization.
A)True
B)False
Answer: False
Q2) Millennial employees are the most educated generation in the history of the United States.
A)True
B)False
Answer: True
Q3) A subfield of the classical perspective that focuses on the total organization rather than the individual worker and delineates the management functions of planning, organizing, commanding, coordinating, and controlling is called the __________.
Answer: administrative principles approach
Q4) Scientific management developed a standard method for performing each job.
A)True
B)False
Answer: True
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Page 4
Chapter 3: The Environment and Corporate Culture
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181 Verified Questions
181 Flashcards
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Sample Questions
Q1) The international dimension of the general environment includes events originating in foreign countries, as well as new opportunities for U.S. companies in other countries.
A)True
B)False
Answer: True
Q2) When the Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in the __________ dimension of the general environment.
A) sociocultural
B) technological
C) economic
D) international
E) natural
Answer: A
Q3) Organizations must manage environmental uncertainty to be effective.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Managing in a Global Environment
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) Virtually all U.S. industrial exports into Canada and Mexico are now duty-free due to the North American Free Trade Agreement (NAFTA).
A)True
B)False
Q2) Collectivist values are represented in the social framework of which of thefollowing countries?
A) United States
B) Australia
C) Brazil
D) Great Britain
E) Canada
Q3) Market risk is defined as the risk of loss of assets, earning power, or managerial control due to politically based events or actions by host governments.
A)True
B)False
Q4) The __________ is a permanent membership organization that monitors trade and has authority to arbitrate disputes among 162 member countries.
Q5) List the three components of cultural intelligence.
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Chapter 5: Managing Ethics and Social Responsibility
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169 Verified Questions
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Sample Questions
Q1) A(n) __________ is a group of executives (and sometimes lower-level employees as well) appointed to oversee the company ethics by ruling on questionable issues and disciplining violators.
Q2) Which of the following is the disclosure by an employee of illegal, unethical, or illegitimate practices on the employer's part?
A) Tattling
B) Whistle-blowing
C) Organizational communication
D) The filing of a disclosure statement
E) Snooping
Q3) Managers and first-line supervisors are important role models for ethical behavior. Write a short essay that describes how the manager helps to create ethical organizations. Additionally, put yourself in the manager's shoes and compose a company credo that reflects your values.
Q4) __________ is management's obligation to make choices and take actions that will contribute to the welfare and interests of society as well as the organization.
Q5) The __________ holds that moral behavior produces the greatest good for the greatest number
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Chapter 6: Managing Start-Ups and New Ventures
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Which of the following is the process of initiating a business venture, organizing the necessary resources, assuming the associated risks, and enjoying the rewards?
A) Intrapreneurship
B) Entrepreneurship
C) Small business administration
D) Venture capital
E) Equity financing
Q2) Entrepreneurs are able to stay positive after long periods of sacrifice or struggle.
A)True
B)False
Q3) Optimizers are rewarded by the chance to work on something that is new, creative, or personally meaningful.
A)True
B)False
Q4) A sole proprietorship is an unincorporated business owned by two or more people.
A)True
B)False
Q5) What is a business incubator? How can it help a business?
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Chapter 7: Planning and Global Setting
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166 Flashcards
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Sample Questions
Q1) A strategy map is a visual representation of the key drivers of an organization's success and shows how specific goals and plans in each area are linked.
A)True
B)False
Q2) Which of the following are described by mission statements?
A) Corporate values
B) Product quality
C) Location of facilities
D) All of these
E) None of these
Q3) Which of the following is a commonly-cited limitation of planning?
A) Goals and planslimit employee motivation and commitment.
B) Goals and plansmake resource allocation more difficult.
C) Goals and plansmake it more difficult to measure standards of performance.
D) Goals and plansboost intuition and creativity.
E) Goals and planscan create a false sense of security.
Q4) What are the two stages of crisis management?
Q5) A(n) __________ is a desired future circumstance or condition that the organization attempts to realize.
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Chapter 8: Strategy Formulation and Execution
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) Core competence is the plan of action that describes resource allocation and activities for dealing with the environment, achieving a competitive advantage, and attaining the organization's goals.
A)True
B)False
Q2) The use of managerial and organizational tools to direct resources toward accomplishing strategic results is known as __________.
Q3) For the social networking site Facebook, technological know-how and an aggressive and innovative culture are significant strengths to include in its SWOT analysis.
A)True
B)False
Q4) All of the following are Porter's competitive forces except:
A) differentiation.
B) bargaining power of buyers.
C) bargaining power of suppliers.
D) threat of substitute products.
E) potential new entrants.
Q5) List the four components of a SWOT analysis.
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Chapter 9: Managerial Decision Making
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) The __________ is the individual who is assigned the role of challenging the assumptions and assertions made by the group.
A) group gadfly
B) multiple advocate
C) devil's advocate
D) brainstormer
E) inferior member
Q2) A large body of research suggests that many bad decisions are the result of errors in judgment that originate in the human mind's limited capacity and in the natural biases managers unconsciously display during decision making.
A)True
B)False
Q3) What are the four positions on the possibility of failure scale?
A) Certainty, risk, uncertainty, and ambiguity
B) Conflict, risk, uncertainty, and ambiguity
C) Certainty, necessity, conflict, and uncertainty
D) Indecision, risk, uncertainty, and possibility
E) Possibility, indecision, necessity, and conflict
Q4) List and describe the four basic assumptions of the political model.
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Chapter 10: Designing Organization Structure
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Sample Questions
Q1) A(n) __________ has an overall narrow span and more hierarchical levels.
Q2) __________ refers to frequent horizontal coordination and communication carried out through ongoing relationships of shared goals, shared knowledge, and mutual respect.
Q3) __________ are groups of employees who are organized in a way similar to a formal department.
A) Cross-functionalteams
B) Permanentteams
C) Formalteams
D) Ad-hoccommittees
E) Taskforces
Q4) The organizing process leads to the creation of:
A) a clear and compelling mission for an organization.
B) organizational structure.
C) a firm's strategy.
D) stable internal environments.
E) all of these.
Q5) __________ means that people in management positions have formal authority to direct and control immediate subordinates.
Q6) List three disadvantages of the divisional structure.
Page 12
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Chapter 11: Managing Change and Innovation
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) A new-venture team is a unit separate from the rest of the organization that is responsible for developing and initiating a major innovation.
A)True
B)False
Q2) The adoption of a new idea or behavior by an organization is known as organizational:
A) change.
B) development.
C) structure.
D) intervention.
E) responsibility.
Q3) The introduction of efficiency-boosting winglets on aircraft at Southwest Airlines, and the adoption of automatic mail-sorting machines by the U.S. Postal Service are examples of:
A) reverse innovation.
B) process change.
C) technology change.
D) product change.
E) disruptive innovation.
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Page 13
Chapter 12: Managing Human Resources
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181 Flashcards
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Sample Questions
Q1) Which of the following questions is okay for an interviewer to ask a job applicant?
A) "What religious holidays do you observe?"
B) "Are you over 18 years of age?"
C) "Do you have any physical defects?"
D) "What are your hobbies?"
E) "Have you ever been arrested?"
Q2) An in-house training and education facility that offers broad-based learning opportunities for employees throughout their careers refers to on-the-job training.
A)True
B)False
Q3) __________ refers to observing and assessing employee performance, recording the assessment, and providing feedback to the employee.
Q4) An exit interview is an interview conducted with departing employees to determine why they are leaving the company.
A)True
B)False
Q5) Define discrimination and affirmative action.
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Page 14
Chapter 13: Managing Diversity
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Gloria would like to form a women's leadership group to help other women at Sarah's Sharks advance within the company. Membership within the group will be voluntary and open to anyone. This group would best be described as a(n):
A) focus group.
B) diversity team.
C) self-help group.
D) affinity group.
E) multicultural team.
Q2) Some diversity initiatives and programs that Gloria can implement to help create a climate of diversity at Sarah's Sharks include all of the following except:
A) appoint a chief diversity officer.
B) expand recruitment efforts.
C) establish a mentor program.
D) offer sexual harassment awareness programs.
E) hold seminars that train employees how to build a monoculture that values ethnocentrism.
Q3) __________ is defined as all the ways in which people differ.
Q4) __________ is the belief that groups and subcultures are inherently equal.
Q5) What is the difference between ethnocentrism and ethnorelativism?
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Chapter 14: Understanding Invidividual Behavior
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137 Verified Questions
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Sample Questions
Q1) Maliah bases her judgments on impersonal analysis. To resolve problems at work, she uses reason and logic rather than personal values or emotional aspects of the situation. In gathering information, Maliah prefers routine and order. Based on this information, Maliah ranks highly in which Myers-Briggs category?
A) Judging-perceiving
B) Intuitive-thinking
C) Sensation-thinking
D) Sensation-feeling
E) Intuitive-feeling
Q2) Low Machs are particularly good in jobs that require bargaining skills or that involve substantial rewards for winning.
A)True
B)False
Q3) People with an external locus of control are harder to motivate but easier to manage.
A)True
B)False
Q4) List two important approaches to enhancing self-awareness.
Q5) Briefly describe the perception process.
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Chapter 15: Leadership
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Sample Questions
Q1) List and briefly describe the five management styles of the Leadership Grid.
Q2) __________ means being unpretentious and modest rather than arrogant and prideful.
Q3) Beth plans to develop strong skills in working with her people and also have a high concern for accomplishing tasks. On the Leadership Grid, her style will be:
A) 1,1.
B) 9,9.
C) 9,1.
D) 1,9.
E) 5,5.
Q4) What are the four leader styles, according to the situational model of leadership? Explain the relationship between leader style and follower readiness.
Q5) Traits associated with interactive leadership include personal confidence, exclusion, and independence.
A)True
B)False
Q6) List and briefly describe the five types of power typical in organizations.
Q7) List the two types of personal power.
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Chapter 16: Motivating Employees
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185 Flashcards
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Sample Questions
Q1) Which component of goal-setting theory means that people get information about how well they are doing in progressing toward goal achievement?
A) Goal specificity
B) Goal difficulty
C) Goal acceptance
D) Feedback
E) Goal motivation
Q2) The __________ states that behavior that is positively reinforced tends to be repeated, and behavior that is not reinforced tends not to be repeated.
Q3) A job is that unit of work for which a single employee is responsible for performing. In a short essay, tell how and why today's managers seek to design jobs that are not only efficient, but also provide employee stimulation and satisfaction. Devise an example that illustrates your answer.
Q4) External needs and relatedness needs are the first two categories of needs in Alderfer's ERG theory.
A)True
B)False
Q5) Differentiate between intrinsic and extrinsic rewards.
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Chapter 17: Managing Communication
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) Redundant communications involves sending the same message using different channels.
A)True
B)False
Q2) The process by which information is exchanged and understood by two or more people is the definition of communication.
A)True
B)False
Q3) A formal communication channel is a communication channel that flows within the chain of command.
A)True
B)False
Q4) The sender __________ the idea by selecting symbols with which to compose a message and selecting a communication channel; the receiver __________ the symbols to interpret the meaning of the message.
Q5) Though we may think of communication as a simple process, it is really quite complex. In a short essay, describe the key elements of the communication process in order. Then explain why communication errors sometimes occur
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Chapter 18: Leading Teams
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Sample Questions
Q1) Which of the following type of teams is created outside the formal organization structure to undertake a project of special importance or creativity?
A) Vertical team
B) Command team
C) Special-purpose team
D) Task force
E) Functional team
Q2) The outcome of team cohesiveness can fall into which of the following two categories?
A) Connectedness and personal satisfaction
B) Productivity and morale
C) Conflict and failure
D) Team interaction and shared goals
E) The presence of competition and team success
Q3) Which of the following is the first stage of team development?
A) Forming
B) Storming
C) Norming
D) Performing
E) Reforming
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Chapter 19: Managing Quality and Performance
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170 Verified Questions
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Sample Questions
Q1) Charlie, a manager at a textile company, is bothered by a lack in quality of products manufactured by his company. Charlie hopes to infuse quality into the company through continuous improvement by involving everyone who works there. This describes which control philosophy?
A) Balanced scorecard
B) Six Sigma
C) Continuous improvement
D) Total quality management
E) Open-book management
Q2) Which of the following refers to funding activities with borrowed money?
A) Return on assets
B) Leverage
C) Liquidity
D) Profitability
E) Activity
Q3) The balance sheet shows the firm's financial position with respect to expenses and credits at a specific point in time.
A)True
B)False
Q4) What is the difference between top-down budgeting and bottom-up budgeting?
Page 21
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