Business Management Exam Preparation Guide
Course Introduction
Business Management is a comprehensive course that introduces students to the essential principles and practices involved in managing organizations. Covering fundamental topics such as planning, organizing, leading, and controlling, the course explores how managers make decisions, set goals, motivate employees, and allocate resources efficiently to achieve organizational objectives. Students also examine the role of strategic thinking, leadership, communication, and ethical considerations in a dynamic business environment. The course prepares learners with the foundational knowledge and practical skills needed to navigate and succeed in various management roles across different industries.
Recommended Textbook
Essentials of Contemporary Management 6th Edition by Gareth Jones
Available Study Resources on Quizplus
14 Chapters
1510 Verified Questions
1510 Flashcards
Source URL: https://quizplus.com/study-set/3159
Page 2
Chapter 1: The Management Process Today
Available Study Resources on Quizplus for this Chatper
96 Verified Questions
96 Flashcards
Source URL: https://quizplus.com/quiz/62557
Sample Questions
Q1) Restructuring involves contracting with another company in a low-cost country abroad to have it perform a work activity the organization previously performed itself.
A)True
B)False
Answer: False
Q2) A self-managed team refers to a group of employees who assume collective responsibility for organizing,controlling,and supervising their own work activities.
A)True
B)False
Answer: True
Q3) Managers at all levels and in all departments are responsible for planning,organizing,leading,and controlling.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
3
Chapter 2: Values, Attitudes, Emotions, and Culture: The
Manager As a Person
Available Study Resources on Quizplus for this Chatper
108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/62556
Sample Questions
Q1) An intense,relatively short-lived feeling is called a(n):
A) emotion.
B) value.
C) motivation.
D) commitment.
E) attitude.
Answer: A
Q2) ________________ guide how the organization and its members achieve organizational goals.
A) Attitudes
B) Emotions
C) Moods
D) Instrumental values
E) Terminal values
Answer: D
Q3) Since managers are accountable for ensuring that organizations and their members behave in an ethical fashion,they need an external locus of control.
A)True
B)False
Answer: False
Page 4
To view all questions and flashcards with answers, click on the resource link above.
Chapter 3: Managing Ethics and Diversity
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/62555
Sample Questions
Q1) Customers are stakeholders of an organization,but managers are not.
A)True
B)False
Answer: False
Q2) The adage "Do unto others as you would have them do unto you" is a(n)________________ principle.
A) justice
B) utilitarian
C) moral rights
D) existentialism
E) practical
Answer: C
Q3) An important factor that managers need to keep in mind is that employees who go along with unwanted sexual attention in the workplace cannot be considered sexual harassment victims.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Managing in the Global Environment
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/62554
Sample Questions
Q1) In July 2005,the U.S.House of Representatives approved the formation of NAFTA,a regional trade agreement designed to eliminate tariffs on products moving between Mexico,Canada,and the United States by 2004.
A)True
B)False
Q2) Poor economic conditions make environments more complex,and managers' jobs become more difficult and demanding.
A)True
B)False
Q3) When a firm that has not traditionally been a competitor of EcoPro suddenly creates a new type of product that makes the products of EcoPro obsolete,this is an example of which type of force in the environment?
A) General environment
B) Task environment
C) Economic environment
D) Legal environment
E) Political environment
Q4) What is meant by the free-trade doctrine? Explain with an example.
Q5) List the objectives of NAFTA,CAFTA,and FTAA.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Decision Making, Learning, Creativity, and Entrepreneurship
Available Study Resources on Quizplus for this Chatper
113 Verified Questions
113 Flashcards
Source URL: https://quizplus.com/quiz/62553
Sample Questions
Q1) There are three important techniques that managers can use to promote creativity in group decision-making situations.Discuss any two of these techniques.
Q2) Group creativity can be increased by using brainstorming techniques.
A)True
B)False
Q3) An entrepreneur is likely to have:
A) a reluctance to try new experiences.
B) high self-esteem.
C) high need for affiliation.
D) external locus of control.
E) moderate need for achievement.
Q4) Sometimes in a brainstorming session,group members cannot simultaneously make sense of all the alternatives being generated,think up additional alternatives,or remember what they were thinking.This problem is known as:
A) production blocking.
B) groupthink.
C) nominal group problem.
D) bounded rationality.
E) devil's advocacy.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Planning, Strategy, and Competitive Advantage
Available Study Resources on Quizplus for this Chatper
112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/62552
Sample Questions
Q1) The cluster of decisions that managers make to assist an organization to achieve its goals is known as:
A) strategy.
B) scenario planning.
C) organizing.
D) needs assessment.
E) related diversification.
Q2) In a strategic alliance,managers share their organization's resources and know-how with those of a foreign company,and the two organizations share the rewards or risks of starting a new venture in a foreign country.
A)True
B)False
Q3) Firestone Tire and Rubber Company set up a chain of Firestone retail stores to sell its tires to American consumers.This is an example of:
A) forward vertical integration.
B) global strategy.
C) focused differentiation strategy.
D) multidomestic strategy.
E) backward vertical integration.
To view all questions and flashcards with answers, click on the resource link above.
Page 8
Chapter 7: Designing Organizational Structure
Available Study Resources on Quizplus for this Chatper
106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/62551
Sample Questions
Q1) Team members in a market structure are known as two-boss employees.
A)True
B)False
Q2) The ability of managers to use outside suppliers and manufacturers to produce goods and services,has led many researchers and consultants to popularize the idea of a boundaryless organization.
A)True
B)False
Q3) The extent to which a job requires a worker to perform all of the tasks that are required to complete the job is known as:
A) skill variety.
B) task identity.
C) task significance.
D) feedback.
E) autonomy.
Q4) The degree to which a job design gives a worker the freedom to schedule his/her tasks and to decide how to carry them out is known as the task identity.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Control, Change, and Entrepreneurship
Available Study Resources on Quizplus for this Chatper
112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/62550
Sample Questions
Q1) The three main mechanisms that managers use to assess output or performance are financial measures,organizational goals,and operating budgets.
A)True
B)False
Q2) Management by objectives is a mechanism of control with ______________ organizational control systems.
A) input
B) clan
C) organizational
D) output
E) behavior
Q3) A mechanism of control utilized in organizational culture is ___________.
A) direct supervision
B) management by objectives
C) socialization
D) organizational goals
E) operating budgets
Q4) How does organizational culture help managers exert control over subordinates?
Q5) Define entrepreneurs and intrapreneurs.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Motivation
Available Study Resources on Quizplus for this Chatper
108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/62549
Sample Questions
Q1) Behavior that is performed by an employee "for its own sake" is referred to as:
A) extrinsically motivated behavior.
B) an external locus of causality.
C) intrinsically motivated behavior.
D) equity behavior.
E) overpayment inequity.
Q2) Vicarious learning is a weak source of motivation on the job.
A)True
B)False
Q3) James,a production manager at a growing company,has mastered the processes and procedures of overall management of the ongoing production operations by walking around and watching other managers as they work.This is an example of:
A) negative reinforcement.
B) contingent learning.
C) equity learning.
D) vicarious learning.
E) positive reinforcement.
Q4) The concept of motivation attempts to explain why workers act the way they do.
A)True
B)False
Page 11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Leaders and Leadership
Available Study Resources on Quizplus for this Chatper
104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/62548
Sample Questions
Q1) Leadership that makes subordinates aware of their jobs' importance to the organization is called:
A) consideration leadership.
B) empowerment leadership.
C) transformational leadership.
D) transactional leadership.
E) path-goal leadership.
Q2) Path-goal theory is a contingency model because it proposes that the steps managers should take to motivate subordinates depends on:
A) the nature of the subordinates and the type of work they do.
B) customer demands.
C) the supply costs and quality possible,based on the budget.
D) the task difficulty.
E) the product that is produced.
Q3) Explain how the concept of "empowerment" can make a leader even more effective in dealing with subordinates.
Q4) Do men and women differ in their personal leadership styles? Explain.
Q5) Name and explain at least three ways that emotional intelligence can increase leader effectiveness.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Effective Team Management
Available Study Resources on Quizplus for this Chatper
106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/62547
Sample Questions
Q1) A group does not need a certain level of deviance to ensure that dysfunctional norms are replaced with functional ones.
A)True
B)False
Q2) What does top management refer to? Write a note on the importance of top management.
Q3) When leaders emerge naturally in a group,they are often referred to as formal leaders.
A)True
B)False
Q4) The degree to which the members of a group are attracted to membership in the group is known as:
A) group design.
B) synergy.
C) group polarization.
D) groupthink.
E) group cohesiveness.
Q5) Explain the five stages of group development.
Q6) Discuss how groups and teams can be utilized as performer enhancers.
Q7) Distinguish between formal and informal groups.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Building and Managing Human Resources
Available Study Resources on Quizplus for this Chatper
108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/62546
Sample Questions
Q1) The evaluation of an employee's job performance is known as performance appraisal.
A)True
B)False
Q2) When managers attempt to fill open positions with workers who are already working for the organization in some other capacity,they are engaging in:
A) referral recruiting.
B) external recruiting.
C) walk-in recruiting.
D) outsourcing.
E) internal recruiting.
Q3) An organization reimburses managers for graduate school tuition whenever they receive a grade of A or B in management-related courses.This component of the HRM process is ___________.
A) on-the-job training
B) development
C) orientation
D) role-playing
E) selection
To view all questions and flashcards with answers, click on the resource link above.
Page 14
Chapter 13: Communication and Information Technology Management
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/62545
Sample Questions
Q1) The sharing of information between two or more people in order to reach a common understanding is known as negotiation.
A)True
B)False
Q2) Frequently updated information that reflects current conditions is called _______________ information.
A) timely
B) relevant
C) real-time
D) complete
E) critical
Q3) During the communication process,the sender and receiver reverse their roles in the ______________ stage.
A) transmission
B) encoding C) decoding
D) encrypting
E) feedback
Q4) Write a note on expert systems and artificial intelligence.
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Operations Management: Managing Vital
Operations and Processes
Available Study Resources on Quizplus for this Chatper
112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/62544
Sample Questions
Q1) James calculates the average number of hours it takes an employee in his plant to produce a product.He is calculating the:
A) total factor productivity.
B) labor productivity.
C) labor cost.
D) product efficiency.
E) product cost.
Q2) CRM systems have two interconnected components,sales and selling and after-sales service and support.
A)True
B)False
Q3) A process layout provides the flexibility needed to change the product.Such flexibility,however,often reduces efficiency because:
A) constant changes challenge worker efficiency.
B) employees find it difficult to learn.
C) it is expensive.
D) standardization is impossible.
E) it requires a long time to install.
Q4) Illustrate what most customers prefer.
Page 16
To view all questions and flashcards with answers, click on the resource link above.