Business Management
Exam Materials
Course Introduction
Business Management introduces students to the essential principles and practices involved in organizing, leading, and operating businesses effectively. Covering key topics such as planning, decision-making, organizational structure, leadership styles, human resource management, marketing, and financial management, the course equips learners with both theoretical knowledge and practical skills applicable to real-world business scenarios. Through case studies, group projects, and discussions, students develop analytical and problem-solving abilities, gaining insights into managing resources, people, and processes in a dynamic business environment. This foundational course is designed to prepare students for further study in business disciplines or entry-level management roles across a variety of industries.
Recommended Textbook
Management 8th Australia Edition by Stephen Robbins
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2328 Verified Questions
2328 Flashcards
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Chapter 1: Managers in the Workplace
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139 Verified Questions
139 Flashcards
Source URL: https://quizplus.com/quiz/45071
Sample Questions
Q1) The three essential managerial skills put forth by Katz include ________.
A)technical, human, and empirical
B)human, empirical, and conceptual
C)technical, human, and conceptual
D)interpersonal, technical, and functional
E)technical, interpersonal, and controlling
Answer: C
Q2) According to the textbook, the changes impacting on the manager's job in the area of 'increased environmental concern' are flexible work arrangements, restructured workplaces, globalisation and redefined values.
A)True
B)False
Answer: False
Q3) ________ was a French industrialist who identified basic management functions.
A)Herzberg
B)Fayol
C)Taylor
D)Weber
E)Koontz
Answer: B
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Chapter 2: Management History
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121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/45072
Sample Questions
Q1) The Hawthorne Studies were initially devised to study ________.
A)productivity levels of groups versus individuals
B)the effect of noise on employee productivity
C)the effect of illumination levels on employee productivity
D)the effect of cooperative versus competitive organisational environments on productivity
E)individuals' differences - such as gender, age, tenure - on employee productivity
Answer: C
Q2) Without question, the most important contribution to the developing field of organisational behaviour came out of the Hawthorne Studies.
A)True
B)False
Answer: True
Q3) Research has indicated that the number of Baby Boomers retiring will reach 50 million by 2050.
A)True
B)False
Answer: False
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Chapter 3: Managing the External Environment and Organisational Culture
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) 'Rituals' are repetitive sequences of activities that express and reinforce key values of an organisation.
A)True
B)False
Answer: True
Q2) Which of the following is NOT implied by the textbook's definition of 'culture'?
A)Culture is a perception.
B)Individuals tend to describe an organisation's culture in dissimilar terms.
C)There is a shared aspect of culture.
D)Organisational culture is a descriptive term.
E)Research suggests seven dimensions to an organisation's culture.
Answer: B
Q3) Organisations in which the key values are intensely held and widely shared have ________ cultures.
A)emerging
B)aggressive
C)weak
D)strong
E)assertive
Answer: D
Page 5
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Chapter 4: Managing in a Global Environment
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) According to the textbook, Australia is very different to Portugal in terms of
A)power distance
B)uncertainty avoidance
C)quantity of life
D)time orientation
E)individualism/collectivism
Q2) A(n)________ attitude is a parochialist belief that home-country practices are best.
A)ethnocentric
B)polycentric
C)geocentric
D)international
E)global
Q3) Like Americans, Australians and New Zealanders tend to suffer from parochialism.
A)True
B)False
Q4) All members of the EU have united under the same currency - the euro.
A)True
B)False
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Chapter 5: Social Responsibility and Managerial Ethics
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141 Verified Questions
141 Flashcards
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Sample Questions
Q1) Which argument for social responsibility puts forth the belief that an imbalance between the large amount of power held by firms and their responsibility is harmful to the public good?
A)public expectation
B)ethical obligation
C)public image
D)discouragement of further government regulation
E)balance of responsibility and power
Q2) In a short essay, explain the three levels of moral development and discuss the conclusions that can be drawn from research on the levels and stages of moral development.
Q3) Values shared among organisational members can serve as ________.
A)a reason to follow State and Federal environmental laws
B)powerful influences on managerial decisions to invest in new technology
C)shaping managerial decisions to invest in economic conditions
D)a basis for decisions to invest in the organisation's stock plan
E)powerful influences on managerial decisions and actions
Q4) In a short essay, compare and contrast the classical view and the socioeconomic view of social responsibility.
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Chapter 6: Managers As Decision Makers
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) Refer to Is the Picture Clear? (Scenario).When a customer calls up and wants a refund for their monthly pay television fee, the fact that such situations are routine and most likely have a standard response would make the response a ________ decision.
A)standard
B)routine
C)policy
D)fundamental
E)programmed
Q2) When decision makers assess the likelihood of an event based on how closely it resembles other events or sets of events, they are using ________.
A)availability bias
B)framing bias
C)confirmation bias
D)selective perception bias
E)representation bias
Q3) Accepting solutions that are 'good enough' is termed satisfice.
A)True
B)False
Q4) In a short essay, list and discuss five different aspects of 'intuition'.
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Chapter 7: Managing Change and Innovation
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Refer to Changing the Way (Scenario).If Colin accepts the responsibility and acts as a catalyst for change, he could be referred to as a(n)________.
A)change agent
B)enforcer of change
C)change manager
D)change master
E)director of change
Q2) Change threatens the investment you have already made in the status quo.
A)True
B)False
Q3) According to the textbook, 'changing structure' includes alteration in any of the following EXCEPT ________.
A)job redesign
B)coordination mechanisms
C)authority relations
D)technology
E)degree of centralisation
Q4) In a short essay, list and discuss six characteristics of an innovative culture.
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Page 9
Chapter 8: Foundations of Planning
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Refer to Developing Plans (Scenario).The fact that there are environmental uncertainties, such as the threat of unionisation and rising interest rates, means that the emphasis should be placed on ________.
A)the long term
B)lowering risk
C)flexibility
D)writing specific objectives
E)enhancing measurability of outcomes
Q2) According to the textbook, ________ are documents that outline how goals are going to be met and which typically describe resource allocations, schedules and other necessary actions to accomplish the goals.
A)strategies
B)goals
C)plans
D)policies
E)procedures
Q3) In a short essay, define 'competitor intelligence' and discuss the ethical concerns regarding this type of environmental scanning.
Q4) In a short essay, list and discuss six characteristics of well-designed goals.
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Chapter 9: Strategic Management
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) The strategic management process is divided into which of the following sections?
A)planning, implementation and evaluation
B)problem identification, planning and implementation
C)implementation, evaluation and restructuring
D)mission statement, environmental evaluation and specific goals
E)mission statement, environmental scoping and evaluation
Q2) Refer to What to Do? (Scenario).If, because of the good profits and a fear of growing too fast, you decide to keep McDonald's in the same business and also do not change the menu, hoping to retain the same market share and return-on-investment record, this would be considered a ________ strategy.
A)stability
B)growth
C)combination
D)diversification
E)status quo
Q3) An important part of innovation strategies involves communication.
A)True
B)False
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11
Chapter 10: Managerial Controls
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) Refer to Information Controls (Scenario).During the training session, John is overwhelmed by the quantity of raw, unanalysed facts that are being presented to him.These numbers and names can also be termed ________.
A)information
B)data
C)a system
D)a management information system
E)feedback
Q2) In Australia, retailers believe that ________ of lost stock is due to disloyal employees helping themselves by stealing at work.
A)30 per cent
B)50 per cent
C)60 per cent
D)75 per cent
E)40 per cent
Q3) The most popular type of control relies on feedback.
A)True
B)False
Q4) In a short essay, discuss the common measures of organisational performance.
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Chapter 11: Managing Operations
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) Refer to Value Chain Management (Scenario).Sandy also tells Rob that there is a difference between a value chain and a supply chain.A value chain is ________ orientated whereas a supply chain is ________ orientated.
A)sales; profit
B)efficiency; effectiveness
C)internally; efficiency
D)profit; effectiveness
E)externally; internally
Q2) Where did the modern era of manufacturing begin?
A)Wall Street stock brokerage houses
B)automobile factories
C)the coal industry
D)fishing industry
E)US southern cotton mills
Q3) 'Productivity' includes the overall output of goods and services that is then divided by the inputs.
A)True
B)False
Q4) List and summarise six product quality and six service quality dimensions.
Q5) In a short essay, discuss technology's role in manufacturing.
Page 13
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Chapter 12: Organisational Structure and Design
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) In a short essay, list six factors that influence the amount of centralisation and six factors influence the amount of decentralisation in an organisation.
Q2) The degree to which tasks in an organisation are divided into separate jobs is division of labour.
A)True
B)False
Q3) The ________ is the continuous line of authority that extends from upper organisational levels to the lowest levels and clarifies who reports to whom.
A)chain of demand
B)chain of command
C)demand hierarchy
D)continuous design structure
E)none of the above
Q4) Internal boundaries are boundaries that separate the organisation from its customers, suppliers and other stakeholders.
A)True
B)False
Q5) In a short essay, discuss the matrix organisational structure.
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Page 14
Chapter 13: Managing Teams
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) The first stage of group development is storming.
A)True
B)False
Q2) In what type of formal group is the traditional work group determined by formal authority relationships?
A)cross-functional teams
B)command groups
C)self-managed teams
D)task forces
E)business unit alliances
Q3) In a short essay, explain the difference between the assumptions of the traditional, human relations view and interactionist views of conflict.
Q4) What stage of group development follows norming?
A)conforming
B)performing
C)storming
D)forming
E)adjourning
Q5) In a short essay, list and discuss the five stages of group development.
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Chapter 14: Managing Human Resources
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) It is possible for a selection method to be reliable but invalid.
A)True
B)False
Q2) Job descriptions focus on the job, and job specifications focus on the person.
A)True
B)False
Q3) Which of the following is generally worthless for all jobs?
A)verification of application data
B)interviews
C)reference checks
D)written tests
E)work samples
Q4) ________ is (are)a form of temporary involuntary termination.
A)Reduced workloads
B)Attrition
C)Dismissal
D)Lay-offs
E)Early retirement
Q5) In a short essay, describe high-performance work practices.Next, list seven examples of high-performance work practices.
Page 16
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Chapter 15: Understanding and Managing Individual Behaviour
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) In the Myers-Briggs assessment, if you are a good planner, you would probably score high on which scale?
A)extrovert
B)judgmental
C)thinking
D)intuitive
E)perceptive
Q2) Operant conditioning argues that behaviour is a function of its consequences.
A)True
B)False
Q3) A management trainee working for a bank who says, 'Working in this industry is just not who I am as a person,' probably lacks ________.
A)organisational commitment
B)pay satisfaction
C)job satisfaction
D)job involvement
E)self-perceptions
Q4) In a short essay, discuss the four ways to shape behaviour and how a manager might use these to promote learning amongst his or her staff.
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Chapter 16: Managers and Communication
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) Which of the following describes the number of different messages that can be transmitted using a particular method of communication?
A)encoding ease
B)breadth potential
C)complexity capacity
D)confidentiality
E)decoding ease
Q2) Which of the following is NOT a communication application?
A)Facebook
B)Wiki
C)Twitter
D)Blogs
E)Chain
Q3) When people feel that they're being threatened, they tend to ________.
A)react in ways that give them control of the situation
B)make communications impossible by using violence
C)quit their jobs
D)react in ways that reduce their ability to achieve mutual understanding
E)concentrate very carefully on what is being said
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Page 18
Chapter 17: Motivating Employees
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) Refer to Changing Jobs (Scenario).The vertical expansion of jobs, or ________, was also suggested by Marty.
A)job design
B)job scope
C)job enrichment
D)job depth
E)job enlargement
Q2) Successful motivation of professionals requires that managers recognise that the loyalty of professionals is usually toward their ________.
A)long-term financial well-being
B)profession
C)family
D)employer
E)short-term financial well-being
Q3) The loyalty of professionals is to their organisation.
A)True
B)False
Q4) In a short essay, list and discuss the five core dimensions that can describe any job according to the job characteristics model.
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Chapter 18: Managers As Leaders
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) Review of the major studies undertaken to test the overall validity of the Fiedler model generally supported the model.
A)True
B)False
Q2) According to the textbook, women tend to use ________ leadership, motivating others by transforming their self-interest into organisational goals.
A)transformational
B)situational
C)initiating
D)transactional
E)democratic
Q3) The least-preferred co-worker questionnaire measures whether a person is task or relationship oriented.
A)True
B)False
Q4) Leadership identifies a process while leader identifies a person.
A)True
B)False
Q5) In a short essay, list and discuss the seven traits associated with leadership.
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