Business Management
Exam Materials
Course Introduction
Business Management is a comprehensive course designed to introduce students to the foundational principles and practices involved in effectively managing organizations. Covering key areas such as strategic planning, organizational structure, leadership, human resources management, marketing, operations, and financial decision-making, the course equips learners with practical skills and theoretical knowledge essential for success in today's dynamic business environment. Students will explore real-world case studies and engage in problem-solving exercises to develop their critical thinking, communication, and leadership abilities, preparing them for future roles as managers and business leaders across a wide range of industries.
Recommended Textbook
Managing Human Resources 9th Edition by Wayne Cascio
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16 Chapters
1288 Verified Questions
1288 Flashcards
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Page 2
Chapter 1: Human Resources in a Globally Competitive Business Environment
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) A broad objective of HRM is to _____ of all workers in the organization.
A)minimize the downtime
B)optimize the usefulness
C)scrutinize the personnel file
D)standardize the benefits
Answer: B
Q2) What growing trend will result in waves of individualized products and services,as well as huge savings for companies,which will no longer have to guess what and how much customers want?
Answer: Mass customization
Q3) Modular corporations retain all major business functions under one roof.
A)True
B)False
Answer: False
Q4) Which of the following is a retention responsibility of the line management?
A)Compensation and benefits
B)Performance feedback to subordinates
C)Management and organizational development
D)Face-to-face resolution of conflict
Answer: D
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Chapter 2: The Financial Impact of Human Resource
Management Activities
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80 Flashcards
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Sample Questions
Q1) Indirect measures of training outcomes can often be converted into estimates of the dollar impact of training by using a method known as:
A)work-life initiative.
B)value creation.
C)behavior costing.
D)utility analysis.
Answer: D
Q2) Information,design,and statistics pertain to which component of the LAMP model?
A)Probability
B)Analytics
C)Logic
D)Measures
Answer: B
Q3) High performers who are difficult to replace represent _____ turnovers.
A)functional
B)voluntary
C)involuntary
D)dysfunctional
Answer: D
Page 4
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Chapter 3: The Legal Context of Employment Decisions
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Sample Questions
Q1) What were the effects of the Civil Rights Act of 1991?
Answer: Key provisions included monetary and jury trials for individuals who felt they were the victims of intentional discrimination.It also clarified each parties obligation in such cases,clarified protection in foreign countries,and amended the Civil Rights Act of 1866 so that workers are protected from intentional discrimination in all aspects of employment,not just hiring and promotion.
Q2) What does the Thirteenth Amendment prohibit?
Answer: Slavery and involuntary servitude.
Q3) In 1972,the coverage of Title VII was expanded to include almost all public and private employers with _____ or more employees.
A)2
B)15
C)50
D)100
Answer: B
Q4) The amendment to which Act broadened the definition of disability by expanding the term "major life activities."
Answer: The ADA Amendments Act of 2008
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Chapter 4: Diversity at Work
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Sample Questions
Q1) What is the difference between managing diversity and managing affirmative action?
Q2) Roughly _____ percent of U.S.employees work in service-based industries.
A)12
B)38
C)53
D)90
Q3) It is important that executives see that creative responses to work/family dilemmas are in the best interests of both employers and employees.
A)True
B)False
Q4) Write a short note on intergenerational conflict.
Q5) Today,husbands married to women in paid jobs equally share the responsibility for family care and housework.
A)True
B)False
Q6) Give at least one reason why women have raised their expectations and levels of aspiration sharply higher in the past 30 years.
Q7) Give at least three suggestions on how you can handle questions about diversity.
Page 6
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Chapter 5: Planning for People
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Sample Questions
Q1) Which of the following statements about structured questionnaires is true?
A)They list either tasks or behaviors but not both.
B)Tasks focus on how a job is done.
C)This is an ability-requirements approach.
D)Behaviors focus on what gets done.
Q2) _____ is the final step in the process and makes the intended strategy real.
A)Strategy implementation
B)Strategy facilitation
C)Strategy evaluation
D)Strategy summary
Q3) List at least five common uses of a talent inventory.
Q4) What are the important outcomes that organizations seek to achieve in the design of jobs and work?
Q5) Increasing the number of tasks each employee performs is called job rotation. A)True
B)False
Q6) The danger of strategic planning is that it may lock companies into a particular vision of the future - one that may not come to pass.
A)True
B)False
Page 7
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Chapter 6: Recruiting
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Sample Questions
Q1) Promotion-from-within policies must _____,coupled with a company philosophy that permits employees to consider available opportunities within the organization.
A)comply with all state laws
B)respect seniority position
C)receive strong top management support
D)anticipate training needs
Q2) What are the top five social-media risks to business?
Q3) The most important effects on interview outcomes are candidates':
A)impression of the recruiter.
B)perceived qualifications.
C)hobbies and other activities.
D)salary requirements.
Q4) Alumni networks follow the principle that personal connections transcend corporate boundaries.
A)True
B)False
Q5) Recruitment is an important component of the staffing supply chain.
A)True
B)False
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Chapter 7: Staffing
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Sample Questions
Q1) The goal of any performance review is to identify applicants who score high on measures that purport to assess knowledge,skills,abilities,or other characteristics that are critical for job performance.
A)True
B)False
Q2) The degree to which the evidence supports inferences that are drawn from scores or ratings on a selection procedure is:
A)validity.
B)reliability.
C)specificity.
D)sensitivity.
Q3) There is much consistency between state laws,cities,and counties for the use of criminal records in hiring.
A)True
B)False
Q4) Why is the context in which work sample tests are administered important?
Q5) What is the primary motivation of an aging organization?
Q6) Who first used the assessment center approach,when,and why?
Q7) What is an assessment center and what are its advantages?
Page 9
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Chapter 8: Workplace Training
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Sample Questions
Q1) The careful matching of company and employee expectations during the first year can result in positive job attitudes and high standards,which then can be reinforced in new and more demanding jobs.
A)True
B)False
Q2) Why is it important to provide trainees with an overview of the material to be presented during the training?
Q3) To evaluate training,you must systematically document the outcomes of the training in terms of how trainees actually behave back on their jobs and the relevance of that behavior to the objectives of the organization.
A)True
B)False
Q4) Write a short note on feedback.
Q5) At the level of the organization,training is a key enabler of e-commerce.
A)True
B)False
Q6) What are the four characteristics that distinguish companies with the most effective training practices?
Q7) What are the factors that determine effective training?
Page 10
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Chapter 9: Performance Management
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Sample Questions
Q1) BARS stands for behaviorally anchored rating scales.
A)True
B)False
Q2) The broad process of performance management requires that you do which things well:
A)define performance.
B)facilitate performance.
C)encourage performance.
D)All of the above
Q3) Legal and scientific requirements for a successful appraisal system include all of the following EXCEPT:
A)relevance.
B)acceptability.
C)reliability.
D)sensitivity.
Q4) The rating format is not as important as the relevance and acceptability of the rating system.
A)True B)False
Q5) It includes observations from different perspectives,and perhaps includes
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Chapter 10: Managing Careers
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Sample Questions
Q1) For many workers,the midlife transition is accompanied on the job with a(n):
A)promotion to senior management.
B)career plateau.
C)opportunity to increase their salaries.
D)demotion to entry-level.
Q2) Compared to a 35- to 40-year old job seeker,it takes almost 25 percent longer for a 46- to 50-year-old,and 65 percent longer for a 50- to 60-year-old to find a job.
A)True
B)False
Q3) Dual-career couples represent only a small portion of married couples.
A)True
B)False
Q4) "I will quit as soon as I get another job offer that meets certain conditions" is a view held by:
A)impulsive quitters.
B)comparison quitters.
C)conditional quitters.
D)preplanned quitters.
Q5) List some of the advantages and purposes of mentor programs.
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Chapter 11: Pay and Incentive Systems
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Sample Questions
Q1) Team incentives provide an opportunity for each team member to receive a bonus based on the:
A)net profit of the corporation.
B)discretion of the team supervisor.
C)terms of the collective bargaining unit.
D)output of the team as a whole.
Q2) Sarbanes-Oxley states that executives cannot retain bonuses or profits from selling company stock if they mislead the public about the financial security of the company.
A)True
B)False
Q3) An employer awarding an employee's exceptional performance with a small,one-time bonus shortly after the noteworthy actions is a:
A)lump-sum bonus.
B)spot bonus.
C)surprise bonus.
D)competency-based bonus.
Q4) Write a short note on the job-evaluation process.
Q5) What steps must be taken to insure that merit pay plans will be effective?
Q6) Name at least three of the four basic tools needed to develop a pay system.
Page 13
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Chapter 12: Indirect Compensation: Employee Benefit Plans
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Sample Questions
Q1) The perceived value of benefits rises when employers introduce choice through a flexible benefits package.
A)True
B)False
Q2) The U.S.health insurance system is based primarily on group coverage provided by:
A)employees.
B)employers.
C)the government.
D)communities.
Q3) ERISA does not require employers to offer a pension plan.
A)True
B)False
Q4) The "gatekeeper" in a "managed care" health insurance plan is the:
A)primary care physician.
B)insurance cost monitor.
C)the employee.
D)the HR representative.
Q5) What is workers' compensation? Mention some common features that all state workers' compensation laws share.
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Chapter 13: Union Representation and Collective Bargaining
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Sample Questions
Q1) Which of the following is NOT a way in which to kick off an organizing campaign?
A)Employees themselves begin it.
B)National and international unions contact employees in organizations that have been targeted for organizing.
C)Management steps in and provides relevant information to the employees.
D)Employees request that a union begin one for them.
Q2) Women,immigrants,and other minority-group members,who are expected to continue entering the workforce at a high rate,tend to favor unions.
A)True
B)False
Q3) The Taft-Hartley Act covers most private-sector employers and nonmanagerial employees,except railroad and airline employees.Why?
Q4) A _____ occurs when parties are unable to move further toward settlement.
A)bargaining impasse
B)lockout
C)mediation
D)grievance
Q5) In recent years,unions have lost power as a result of six interrelated factors.Name three.
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Chapter 14: Procedural Justice and Ethics in Employee Relations
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Sample Questions
Q1) Which theory states that individuals in groups look to others to learn appropriate behaviors and attitudes?
A)Social learning theory
B)Rational choice theory
C)Differential association theory
D)Labeling theory
Q2) The ________Act contains powerful financial incentives for whistle-blowers.
A)Dodd-Frank Wall Street Reform and Consumer Protection
B)SOX
C)Wall Street Protest
D)Equal Employment Opportunity
Q3) Evidence indicates that layoff survivors who were provided explanations for the layoffs,or who received advance notice of them,had more positive reactions to layoffs and higher commitment to the organization.
A)True
B)False
Q4) What is meant by employment-at-will and why is it difficult to terminate employees despite this principal?
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Q5) What are the basic requirements for workplace due process to work effectively?
Chapter 15: Safety, Health, and Employee Assistance Programs
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Sample Questions
Q1) Write a short note on employee assistance programs.
Q2) Experts estimate that alcoholism afflicts at least 50 percent of senior executives.
A)True
B)False
Q3) At the worksite,inspectors concentrate more on technical infractions than on dangerous hazards.
A)True
B)False
Q4) Employers are prohibited from _____ employees who file complaints,and an employee representative is entitled to accompany the OSHA representative during the inspection.
A)questioning
B)discriminating against
C)transferring
D)relocating
Q5) Accident rates are substantially higher during the first month of employment than in all subsequent time periods,regardless of age.
A)True
B)False
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Chapter 16: International Dimensions of Human Resource Management
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Sample Questions
Q1) A variety of legal issues confront companies in each country,and the human and financial consequences of a mistake in the international arena are much more severe.
A)True
B)False
Q2) What three personality characteristics are most related to the ability of an expatriate to successfully complete an assignment?
Q3) A strategy that may be appropriate during the early phases of international expansion is known as:
A)geocentrism.
B)ethnocentrism.
C)polycentrism.
D)transnational development.
Q4) Masculine cultures tend to emphasize:
A)centrality of work.
B)quality of life.
C)helping others.
D)relationships.
Q5) Discuss localization and higher-of-home-or-host compensation plans.
Q6) What is another term for an expatriate?
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