Business Management Exam Bank
Course Introduction
Business Management is the study of planning, organizing, leading, and controlling resources within an organization to achieve its objectives effectively and efficiently. This course explores key management functions, introduces foundational business concepts such as organizational structure, leadership, strategic planning, and decision-making. Students will examine both theoretical approaches and practical applications in areas like human resources, marketing, operations, and financial management, preparing them for leadership roles in diverse business environments. The course also emphasizes ethical considerations and the impact of global trends on management practices.
Recommended Textbook MGMT 11th Edition by Chuck Williams
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Page 2
Chapter 1: Management
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) A team leader is responsible for:
A) his or her team's performance.
B) closely monitoring long-term business, economic, and social trends.
C) developing organizational codes of ethics.
D) fostering good relationships within his or her team.
Answer: D
Q2) According to Professor Henry Mintzberg, in the _____, managers motivate and encourage workers to accomplish organizational objectives.
A) figurehead role
B) entrepreneur role
C) leader role
D) monitor role
Answer: C
Q3) Initially, the managers in Linda Hill's study believed that their job was people development.
A)True
B)False
Answer: False
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Chapter 2: The History of Management
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Sample Questions
Q1) A software company had to lay off many of its employees across the world in order to cut overhead costs. After the layoffs, the available resources among all the departments of the organization were globally shared. This led to the company improving its overall productivity. This approach is an example of _____.
A) dominance
B) synergy
C) anarchy
D) compromise
Answer: B
Q2) The marketing team of Kreshmart was not happy with the employees that the recruitment team was hiring. The higher management of the company decided to let a few members from the marketing team sit in for the interviews and give their input on the applicants. This reduced the workload of the recruitment team and allowed the marketing team to pick better members. This approach is an example of _____.
A) dominance
B) synergy
C) anarchy
D) compromise
Answer: B
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Chapter 3: Organizational Environments and Cultures
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121 Verified Questions
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Sample Questions
Q1) Most of the managers and team members of Wilbesht, a pharmaceutical company, are under the age of 40. The structure of the company is informal and flexible. This scenario best illustrates Wilbesht's _____.
A) opportunistic behavior
B) industry regulation
C) punctuated equilibrium
D) organizational culture
Answer: D
Q2) Under the Family and Medical Leave Act, employees who have been on the job one year are guaranteed twelve weeks of unpaid leave per year.
A)True
B)False
Answer: True
Q3) Environmental complexity refers to the extent to which managers can understand or predict which environmental changes and trends will affect their businesses.
A)True
B)False
Answer: False
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Chapter 4: Ethics and Social Responsibility
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Sample Questions
Q1) Which of the following stakeholder groups does not engage in regular transactions with a company?
A) Customers
B) Governments
C) Local communities
D) Special interest groups
Q2) Horizon Inc., a local electronics manufacturing company, produces a significant amount of electronic waste every day. The company disposes the waste in the ocean despite strict government regulations regarding waste disposal. This scenario illustrates that Horizon has failed to fulfill its _____.
A) economic responsibility
B) political responsibility
C) legal responsibility
D) discretionary responsibility
Q3) Which of the following is an objective of ethics training programs for employees?
A) To achieve credibility with employees
B) To enforce flexible ethical standards
C) To discourage employees from reporting violations
D) To delegate the decision-making authority to all employees
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Page 6
Chapter 5: Planning and Decision Making
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Sample Questions
Q1) Jim is the operations manager of a car manufacturing company in the United States. He wants to set up production plants in three other countries by the end of the current year. After he has set this goal, which of the following is the next step he should ideally take in order to achieve this goal?
A) Determine the profits the production plants will make
B) Track progress toward goal achievement
C) Develop commitment to the goal
D) Reward hard working employees for their work
Q2) The main objective of _____ is to keep choices open by making small, simultaneous investments in many alternative plans.
A) strategic planning
B) options-based planning
C) static planning
D) traditional planning
Q3) Specific, challenging goals provide a target for which to aim and a standard against which to measure success.
A)True
B)False
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Chapter 6: Organizational Strategy
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Sample Questions
Q1) In the context of adaptive strategies, which of the following is a difference between prospectors and analyzers?
A) Unlike prospectors, analyzers are the blend of the defender and reactor strategies.
B) Unlike prospectors, analyzers seek fast growth by searching for new market opportunities.
C) Unlike prospectors, analyzers encourage risk taking.
D) Unlike prospectors, analyzers are rarely first to market with new products or services.
Q2) Spade and Marcher Corp. manufactures and sells toy guns. These toy guns are a perfect imitation of real weapons. Inspired by Spade and Marcher's success, Hudy & Sons, an arms manufacturer in Korowlla, starts to manufacture toy guns too. Which of the following adaptive strategies is used by Hudy & Sons?
A) Defenders
B) Prospectors
C) Analyzers
D) Reactors
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Chapter 7: Innovation and Change
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Sample Questions
Q1) When Pocdio, an application development software, was released, it was widely accepted by customers. However, a few months after its release, users began experiencing a lag in its user interface. Customers eventually stopped using this software and started to use newer and better alternatives. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
A) Technological singularity
B) The compression approach to innovation
C) The experiential approach to innovation
D) Technological lockout
Q2) When cell phones were introduced, most customers stopped using landline telephones. Eventually, cell phones almost entirely replaced landline telephones and became the accepted market standard for phones. In the context of innovation streams, this scenario best illustrates _____.
A) a dominant design
B) the compression approach to innovation
C) the experiential approach to innovation
D) a design iteration
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9
Chapter 8: Global Management
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Sample Questions
Q1) Benkemel Corp., an industrial chemicals manufacturer in Noemern, has entered a foreign market. It now plans to establish a chemical manufacturing plant in that country. Which of the following is a qualitative factor that Benkemel should consider while choosing the new manufacturing plant location?
A) Company strategy
B) Tariff and nontariff barriers
C) Transportation costs
D) Exchange rates
Q2) A _____ is an agreement in which companies combine key resources, costs, risks, technology, and people.
A) strategic alliance
B) business acquisition
C) merger
D) divestiture
Q3) Unlike nontariff barriers, tariffs _____.
A) decrease the cost of exported goods
B) increase the cost of imported goods
C) are direct taxes on imported goods
D) are nontax methods of reducing the volume of imported goods
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Page 10
Chapter 9: Designing Adaptive Organizations
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Sample Questions
Q1) At Auternli, a cosmetics manufacturing company, all major decisions, such as decisions related to production, marketing, and finances, are made only by the top management. The middle and lower level managers are responsible for implementing these strategies without modifying any of the procedures. In the context of organizational authority, which of the following is best illustrated in this scenario?
A) Delegation of authority
B) Staff authority
C) Centralization of authority
D) Distributed authority
Q2) Which of the following is an advantage of geographic departmentalization?
A) It eases the achievement of coordination among managers of different departments.
B) It can reduce costs by locating unique organizational resources closer to customers.
C) It allows managers and workers to specialize in one area of expertise.
D) It lowers costs by reducing duplication.
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11
Chapter 10: Managing Teams
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Sample Questions
Q1) The product development team of a company conducts a meeting to discuss the worthiness of launching a new product in the market. The majority of the team members support the idea and believe it would sell in the market. However, one member, Jeff, is not very sure of the success of the product in the market but decides not to voice his opinion fearing that his dynamics with the team might get affected. This scenario illustrates the concept of _____.
A) groupthink
B) reverse psychology
C) synergy
D) conservative bias
Q2) Peter disagrees with the automation of many of the company's processes but decides not to speak against it as his team is in favor of the changes. Peter believes that disagreeing with his team will have negative effects on the team. This scenario illustrates the concept of _____.
A) groupthink
B) reverse psychology
C) synergy
D) conservative bias
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Chapter 11: Managing Human Resource Systems
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133 Flashcards
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Sample Questions
Q1) In the context of selection tests, which of the following is a difference between specific ability tests and cognitive ability tests?
A) Unlike specific ability tests, cognitive ability tests are extensive surveys that ask applicants questions about their personal backgrounds and life experiences.
B) Specific ability tests predict job performance in only particular types of jobs, whereas cognitive ability tests accurately predict job performance in almost all kinds of jobs.
C) Unlike cognitive ability tests, specific ability tests directly measure job applicants' capability to do a job.
D) Specific ability tests are also called performance tests, whereas cognitive ability tests are also called personality tests.
Q2) In the process of performance appraisal, _____ occurs when assessors rate all workers as average.
A) halo error
B) central tendency error
C) similar-to-me error
D) leniency error
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13
Chapter 12: Managing Individuals and a Diverse Workforce
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Sample Questions
Q1) _____ is a mental or physical impairment that substantially limits one or more major life activities.
A) A disposition
B) A disability
C) Redundancy
D) Competency
Q2) Floyd owns a chain of diners. He prefers to recruit employees from different ethnic and cultural backgrounds. When he hires new employees, he spends time to educate them on the issues that can arise due to diversity at the workplace. His employees are strongly encouraged to question stereotypes. In the given scenario, Floyd uses _____.
A) skills-based diversity training
B) awareness training
C) readiness-based diversity training
D) supervisory training
Q3) There is no federal law or agency to oversee diversity in organizations.
A)True
B)False
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Chapter 13: Motivation
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Sample Questions
Q1) Peggy loves her new job as a media planner mainly because she feels that her superiors are fair to her despite her being a new employee. She feels that she is treated at par with other employees of the firm. Which of the following theories of motivation does this scenario illustrate?
A) Expectancy theory
B) McClelland's Learned Needs Theory
C) Alderfer's ERG Theory
D) Equity theory
Q2) Citrus Inc., a leading Internet service provider, provides its top managers with a bonus every year. However, this year the company performed poorly and its average stock price dropped below the industry standards. The company decided not to reward the managers this time around. This scenario typically illustrates the reinforcement contingency of _____.
A) extinction
B) punishment
C) negative reinforcement
D) positive reinforcement
Q3) Managers should reduce employees' outcomes to restore equity.
A)True
B)False
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Chapter 14: Leadership
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Sample Questions
Q1) Liam manages his father's construction company. He is usually very lenient with his employees. He allows his employees to work flexible hours. He does not care much about the work quality as long as the project deadlines are met. In the context of the Blake/Mouton leadership grid, which of the following leadership styles is Liam using in this scenario?
A) The middle-of-the-road style
B) The country club style
C) The authority-compliance style
D) The impoverished style
Q2) In terms of leadership behavior, _____ is the degree to which a leader organizes the roles of followers by setting goals, giving directions, setting deadlines, and assigning tasks.
A) emotional stability
B) autonomy
C) initiating structure
D) consideration
Q3) Directive leadership is very similar to considerate leader behavior.
A)True
B)False
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Page 16
Chapter 15: Managing Communication
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Sample Questions
Q1) Unlike upward communication, horizontal communication:
A) is usually seen in organizations with centralized authority.
B) helps higher-level managers assess organizational performance and effectiveness.
C) helps people at the same organizational level resolve conflicts without involving high levels of management.
D) encourages those at lower levels in an organization to share their concerns with higher-level authorities.
Q2) _____ is feedback intended to be helpful, corrective, and/or encouraging.
A) Detrimental feedback
B) Apathetic feedback
C) Destructive feedback
D) Constructive feedback
Q3) When accused of theft, Mike stammered and spoke hesitantly. That proved his guilt. In this case, stammering and speaking hesitantly exemplify _____.
A) verbosity
B) jargon
C) paralanguage
D) metalanguage
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17
Chapter 16: Control
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Sample Questions
Q1) Credit card issuers have lost billions from stolen credit card numbers hacked via the credit card swipe machines used in retail stores. As a result, they have _____.
A) added an additional feature of fingerprint scanning to the existing swipe machines to ensure customers use their respective credit cards.
B) stopped paying for fraudulent claims from online retailers.
C) changed the standard from convenience to security and introduced new, more secure pin and chip swipe machines
D) regulated the credit card issuing process based on family size and income.
Q2) A logistics company recently installed microchips in all its telephone sets to track and record calls made by its employees. The company did this to ensure that the employees were making only service calls and not personal calls. This is most likely an example of _____.
A) normative control
B) bureaucratic control
C) concertive control
D) objective control
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18
Chapter 17: Managing Information
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Sample Questions
Q1) Kamara Jobs, a recruitment company, decides to launch its own global online application. It pays $200,000 to obtain the proven technology required to launch this application from an information technology firm. In the context of the costs of useful information, Kamara Jobs has incurred _____.
A) processing cost
B) retrieval cost
C) acquisition cost
D) storage cost
Q2) Kandriva, a fitness equipment manufacturer, runs a small-scale customer service center with thirty customer service representatives. The company invests around $5000 annually toward repair and maintenance of telephones and telephone lines catering to its customer service center. In this scenario, it is evident that Kandriva incurs _____.
A) communication cost
B) processing cost
C) storage cost
D) retrieval cost
Q3) Data and information are the same as knowledge.
A)True
B)False
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Page 19
Chapter 18: Managing Service and Manufacturing Operations
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Sample Questions
Q1) The extent to which service providers give individual attention and care to customers' concerns and problems is called _____.
A) reliability
B) responsiveness
C) assurance
D) empathy
Q2) The lowest degree of processing occurs in _____.
A) assemble-to-order operations
B) make-to-order operations
C) assemble-to-batch operations
D) make-to-stock operations
Q3) Widget Corp. produced $10 billion worth of goods in the year 2016. If the company had 50 million hours of work in 2016, the productivity of the company is _____.
A) $20 per hour
B) $25 per hour
C) $30 per hour
D) $35 per hour
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Page 20