Business Management Exam
Bank
Course Introduction
Business Management is a comprehensive course designed to introduce students to the fundamental principles and practices involved in managing organizations effectively. The course covers key topics such as organizational structure, leadership, strategic planning, decision-making, human resource management, marketing, finance, and operations. Students will develop an understanding of management theories and practices, and learn to analyze business problems, develop solutions, and lead teams in diverse and dynamic environments. Through case studies, group projects, and real-world examples, the course prepares students to meet the challenges of modern business and equips them with essential skills to succeed in a wide range of managerial roles.
Recommended Textbook
Effective Leadership 5th Edition by Robert N. Lussier
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12 Chapters
1945 Verified Questions
1945 Flashcards
Source URL: https://quizplus.com/study-set/1066
Page 2
Chapter 1: Who Is a Leader
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134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/21065
Sample Questions
Q1) The leader-follower relationship represents the influence:
A) of the leader on the follower.
B) of the follower on the leader.
C) of the leader on the group.
D) between the leader and the follower.
Answer: D
Q2) The three levels of analysis of leadership theory include all of the following EXCEPT: A) individual.
B) group.
C) behavioral.
D) organizational.
Answer: C
Q3) Should leadership be the manager's job, or should leadership be a shared process?
Answer: Successful leaders share leadership with their followers.
Q4) Are leaders born or made, and can leadership skills be developed?
Answer: Effective leaders are not simply born or made, they are born with some leadership ability and develop it.
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Chapter 2: Leadership Ethics and Traits
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185 Verified Questions
185 Flashcards
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Sample Questions
Q1) To determine if your decision is ethical from a stakeholder approach, which of the following questions should be asked?
A) "Am I proud to tell relevant stakeholders my decision?"
B) "Am I proud to tell my manager about my decision?"
C) "Is it in my best interest?"
D) "What difference does it make anyway?"
Answer: A
Q2) In a study of two groups of executives, one successful and one whose careers were derailed, the reason for the latter's failure was poor human relations.
A)True
B)False
Answer: True
Q3) Do people change their level of moral development based on the situation?
Answer: No. People generally stay at the same level of moral development but they use justification for unethical behavior in a given situation.
Q4) Why do people justify their unethical behavior?
Answer: People justify their unethical behavior to protect their self-concept, or to keep from having a guilty conscience or feeling remorse.
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Page 4
Chapter 3: Leadership Motivation and Behavior
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) Physiological needs include all of the following EXCEPT:
A) adequate salary.
B) breaks.
C) working conditions.
D) promotions.
Answer: D
Q2) What are the three important contributions of the University of Michigan and Ohio State University studies?
Answer: The contributions include (1) They showed there is no one best leadership style in all situations, which helped lead researchers to the next paradigm-that of contingency leadership theory. (2) They place more emphasis on the human side of the organization to increase productivity. (3) The participative leadership style that is commonly used today came out of the studies.
Q3) What are the three important contributions of the Leadership Grid and high-high research?
Answer: The contributions include (1) They led to the shift in paradigm to contingency leadership theory. (2) Research developed the universal theory that all organizations need both production and people leadership. (3) The manager does not have to perform the production and people functions.
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Page 5
Chapter 4: Contingency Theories in Leadership
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) One of the difficulties in testing the path-goal theory is:
A) ethical considerations in creating samples.
B) the complexity of the theory.
C) that it doesn't take enough variables into account.
D) none of the answers are correct
Q2) Do you believe that more managers today are using more boss- or subordinate-centered leadership styles?
Q3) If the leadership style does not match the situation, Fiedler recommends to change the leadership style, rather than the situation.
A)True
B)False
Q4) The three variables of situational favorableness include task structure, position power, and leadership style.
A)True
B)False
Q5) The variables used to determine the leadership style using the path-goal leadership theory include the subordinate and environment.
A)True
B)False
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Chapter 5: Influencing: Politics, Power, Negotiation, and Networking
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) Experts commonly use:
A) inspirational appeals.
B) rational persuasion.
C) referent power.
D) ingratiation.
Q2) Reciprocity is the process of developing relationships for the purpose of socializing and politicking.
A)True
B)False
Q3) Written negotiations are generally preferred over face-to-face negotiations because you can articulate your objectives and objections better.
A)True
B)False
Q4) What is the difference between inspirational appeal and personal appeal influencing?
Q5) To maintain discipline or enforce rules, you should use coercive power.
A)True
B)False
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Q6) Discuss the differences among legitimate, reward, coercive, and referent power.
Chapter 6: Coaching, Communication, and Conflict Skills
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190 Verified Questions
190 Flashcards
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Sample Questions
Q1) The process of having the receiver restate the message in his or her own words is
A) paraphrasing
B) feedback
C) confirmation
D) verification
Q2) The leader says, "How many times do I have to tell you to put it over here, not over there?" Which type of statement is this?
A) criticism
B) coaching feedback
Q3) All of the following are components of listening EXCEPT:
A) paying attention.
B) asking questions.
C) not assuming and interrupting.
D) Watching and attending to only verbal cues.
Q4) If Chris has resources and is well trained, she may still lack ____.
A) ability
B) motivation
C) resources
D) goals
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Chapter 7: Follower-ship and Leader Member Exchange
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180 Verified Questions
180 Flashcards
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Sample Questions
Q1) Because one of your employees, Angela, functions well in self-managed teams, likes to initiate change, and is willing to put herself at risk for the best interest of the organization, she is a(n) ____ follower.
A) passive
B) pragmatic
C) alienated
D) conformist
E) effective
Q2) Paul is confident and comforted by the thought that he has a manager he can count on to tell him the truth of happenings in the department even if it means hurting his feelings. Paul is part of which of the following?
A) in-group
B) out-group
Q3) Which of the following is NOT one of the guidelines to becoming an effective follower?
A) offer support to leader
B) play counseling and coaching roles to leader when appropriate
C) show appreciation
D) avoid negative feedback
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Page 9
Chapter 8: Self-Managed Teams and Team Leadership
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188 Verified Questions
188 Flashcards
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Sample Questions
Q1) Team cohesion is increased when member self-identification with the team is strong.
A)True
B)False
Q2) Team cohesion is increased when members agree on a common purpose and direction.
A)True
B)False
Q3) A self-managed team ____ is an advocate of the self-managed team concept whose responsibility is to help the team obtain necessary resources, gain political support from top management and other stakeholders of the organization, and defend it from enemy attacks.
A) facilitator
B) leader
C) champion
D) director
Q4) Briefly discuss some of the potential benefits and drawbacks of using self-managed teams.
Q5) What is the key to creating cross-functional teams in which team members put the good of the team ahead of functional self-interest?
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Chapter 9: Transformational and Charismatic Leadership
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) In the four stage model of the transformation process, which of the following is the first stage?
A) Institutionalize change
B) Challenge the status quo and make a convincing case for change
C) Inspire a shared vision of the future
D) Provide effective leadership during the change
Q2) Which of the following is NOT a quality of charismatic leaders?
A) high risk orientation
B) minimum internal conflict
C) emotional power base
D) self-promoting personality
Q3) What is stewardship?
Q4) Transactional leaders challenge followers to think "outside of the box."
A)True
B)False
Q5) Transactional leadership mostly caters to followers' self-interest, and transformational leadership inspires followers to go beyond their own self-interests. A)True
B)False
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Chapter 10: Leadership of Ethics, Diversity, and Culture
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151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/21074
Sample Questions
Q1) All of the following are symbolic leadership actions for shaping culture EXCEPT:
A) creating a strategy-culture fit.
B) celebrating achievements.
C) matching organizational structure to culture.
D) leaders serving as role models.
Q2) ____ culture represents a leadership belief in strong, mutually reinforcing exchanges and linkages between employees and departments.
A) Cooperative
B) Adaptive
C) Competitive
D) Bureaucratic
Q3) Culture is a social control mechanism.
A)True
B)False
Q4) The role of leadership in creating an ethical work environment applies primarily to larger corporations.
A)True
B)False
Q5) Describe Hofstede's value dimensions of national culture.
Q6) How does a code of ethics help enforce ethical behavior in an organization?
Page 12
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Chapter 11: Change Management and Strategic Leadership
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156 Verified Questions
156 Flashcards
Source URL: https://quizplus.com/quiz/21075
Sample Questions
Q1) Learning anxiety is the feeling that unless an organization makes a change, it is going to be out of business or fail to achieve some important goals.
A)True
B)False
Q2) "To provide customers with the best products at the lowest prices." This statement is best described by which part of the strategic management process?
A) analyze the environment
B) vision
C) mission
D) goal
E) strategy
F) value
G) core competence
Q3) A manager does not want to spend money on training and development on the excuse that the new skills and capabilities are a waste of resources because they are not required in performing present jobs. This manager is considered to be which of the following?
A) strategic thinker
B) nonstrategic thinker
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Page 13
Chapter 12: The Learning Organization and Crisis Leadership
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Risk assessment is a common tool used in crisis planning.
A)True
B)False
Q2) How is creative thinking and innovation encouraged in a learning organization?
A) encourage employees to consider possibilities that do not exist.
B) encourage employees to research and learn from some of the best in the industry.
C) provide large and visible rewards for successful ideas and innovations.
D) all of the above.
Q3) In a learning organization, incentives and rewards should be?
A) small to avoid inter-departmental competition.
B) large to encourage innovation and learning.
C) visible to others.
D) invisible, almost, unnoticeable, to avoid morale problems.
E) b and d
Q4) Learning is more likely to take place in an organization in which experimentation on a large scale is encouraged and permitted.
A)True
B)False
Page 14
Q5) How has the Internet affected the way crises are perceived in our society today?
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