Business Management
Exam Answer Key
Course Introduction
Business Management is a comprehensive course that explores the principles and practices involved in effectively managing organizations. The course covers essential topics such as planning, organizing, leading, and controlling business activities, as well as strategic decision-making, human resource management, and organizational behavior. Students will also examine contemporary issues, including globalization, ethics, and innovation, while developing practical skills in communication, problem-solving, and leadership. Through case studies and real-world examples, learners gain a solid foundation to understand the complexities of modern business environments and prepare for roles in various management fields.
Recommended Textbook
Fundamentals of Management 8th Edition by
Ricky Griffin
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15 Chapters
1628 Verified Questions
1628 Flashcards
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Page 2
Chapter 1: Understanding the Managers Job
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/21693
Sample Questions
Q1) Scientific management focuses on:
A) improving the efficiency of individual workers.
B) increasing employee turnover.
C) analyzing the external rather than the internal environment of an organization.
D) encouraging soldiering among employees.
E) increasing overhead costs.
Answer: A
Q2) _____ may be reflected along numerous dimensions, but most managers tend to focus on age, gender, ethnicity, and physical abilities and disabilities.
Answer: Diversity
Diversity may be reflected along numerous dimensions, but most managers tend to focus on age, gender, ethnicity, and physical abilities and disabilities.
Q3) _____ managers set overall organizational goals and determine strategy and operating policies.
Answer: Top Top managers create the organization's goals, overall strategy, and operating policies.
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3
Chapter 2: The Environment of Organizations and Managers
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) _____ is the set of values, beliefs, behaviors, customs, and attitudes that helps the organization's members understand what it stands for, how it does things, and what it considers important.
A) Workplace diversity
B) Working class culture
C) Organizational culture
D) Ethnography
E) Business diversity
Answer: C
Q2) An advantage of importing and exporting is:
A) shared ownership.
B) the lack of government restrictions.
C) low transportation costs.
D) the lack of tariffs and taxes.
E) small cash outlay.
Answer: E
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Page 4
Chapter 3: Planning and Strategic Management
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) In a BCG matrix, _____ are businesses that have a very small share of a market that is not expected to grow.
A) question marks
B) cows
C) stars
D) dogs
E) rate busters
Answer: D
Q2) Which of the following strategies can help companies survive during the decline stage of the product life cycle?
A) Increasing production costs
B) Manufacturing the products frequently and in smaller quantities
C) Avoiding differentiation strategies
D) Developing new products or services
E) Focusing on strategies to slow the entry of competitors
Answer: D
Q3) A(n) _____ is a comprehensive plan for accomplishing an organization's goals.
Answer: strategy
A strategy is a comprehensive plan for accomplishing an organization's goals.
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Page 5
Chapter 4: Managing Decision Making
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) Which of the following statements is true in the context of selecting the best alternative?
A) The decision maker can only select one best alternative.
B) The decision maker can develop subjective estimates and weights for choosing an alternative.
C) The decision maker must choose the alternative that involves the most costs.
D) The decision maker must only stick to completely rational, mathematical analysis while selecting an alternative.
E) The decision maker can choose an alternative that does not pass the consequence, satisfactoriness, and feasibility test.
Q2) Which of the following statements is true about the process of decision making?
A) It ends when the decision situation has been defined.
B) It includes putting the chosen alternative to practice.
C) The first step in the process is to identify alternatives to a problem.
D) The process is said to be complete when a set of alternatives to a problem has been created.
E) In a business scenario, the decision-making process is always aimed at finding a way to increase profits.
Q3) A(n) _____ is an informal alliance formed to achieve a common goal.
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Page 6
Chapter 5: Entrepreneurship and New Venture Management
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Edinberg Animal Hospital is a veterinary clinic. It operates in the _____ industry.
A) wholesale
B) service
C) retailing
D) manufacturing
E) finance
Q2) Less uncertainty about sales and cash flow
A)Starting a business from scratch
B)Buying an existing business
C)Buying a franchise
Q3) One important part of a business plan is the entrepreneurs' estimate of the amount of business they expect, also called a(n) _____.
Q4) Can choose suppliers and employees without worrying about existing agreements
A)Starting a business from scratch
B)Buying an existing business
C)Buying a franchise
Q5) The roles of entrepreneurial firms in our economy are innovation, _____, and importance to large business.
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Chapter 6: Organization Structure and Design
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) At Gamma Inc., there are separate departments of employees who specialize in sales, service maintenance, customer service, and accounting. What form of departmentalization does Gamma use?
A) Functional departmentalization
B) Product departmentalization
C) Location departmentalization
D) Customer departmentalization
E) Sequential departmentalization
Q2) At Libra Motors Inc. operations managers give availability information to the dealerships department. When the dealerships department has a specific order, it is sent to the operations department. Which of the following concepts is illustrated in the scenario?
A) Sequential interdependence
B) Product departmentalization
C) Pooled interdependence
D) Reciprocal interdependence
E) One-way interdependence
Q3) A(n) _____ organization is one with little or no formal structure.
Q4) Define a bureaucracy. State the five characteristics that an ideal bureaucracy exhibits.
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Chapter 7: Organization Change and Innovation
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) _____ is one of the three specific ways for promoting innovation in organizations.
A) Organization culture
B) Organization development
C) Enterprise resource planning
D) Force-field analysis
E) Division of labor
Q2) Which of the following is a cause for the resistance to change that a worker might feel because the worker disagrees with the management that the change will be best for the organization in the long-run?
A) Threatened self-interests
B) Risk propensity
C) Participation
D) Different perceptions
E) Feelings of loss
Q3) Control system
A)Organization structure and design
B)Technology and operations change
C)People change
Q4) Name and define the three intrapreneurial roles in large organizations.
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Chapter 8: Managing Human Resources in Organizations
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) _____ is the process of dealing with employees who are represented by a union.
Q2) Discuss the contents of the Equal Employment Opportunity Title VII of the Civil Rights Act of 1964.
Q3) Which of the following statements is true in the context of diversity in an organization?
A) Organizations with a diverse workforce are also better able to understand different market segments than are less diverse organizations.
B) Organizations with diverse workforces are generally less creative and innovative than other organizations.
C) Organizations that place emphasis on diversity tend to have fewer conflicts and communication problems than other organizations.
D) Organizations that place emphasis on diversity have fewer training requirements than organizations with non-diverse workforces.
E) Organizations with diverse workforces generally have lower levels of productivity than other organizations.
Q4) Describe the types of errors that can occur in performance appraisal systems.
Q5) Define recruiting. Discuss internal and external recruiting.
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Chapter 9: Basic Elements of Individual Behavior in Organizations
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) Consequences of organizational stress include _____.
A) increased devotion to work
B) strong sense of time urgency
C) high levels of competitiveness
D) higher-quality work outputs
E) feelings of exhaustion
Q2) Creativity within organizations can be enhanced by:
A) encouraging employees to have less risk propensity.
B) making it part of the organization's culture.
C) training individuals to have an external locus of control.
D) employing only those individuals from environments that nurture creativity.
E) setting ambiguous goals and objectives.
Q3) Richard's favorite activity is meeting new people
A)Openness
B)Conscientiousness
C)Machiavellianism
D)Extraversion
E)Agreeableness
F)Locus of Control
G)Self-efficacy
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Chapter 10: Managing Employee Motivation and Performance
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) Employees at GreenTech Inc. complete their schedules on time as every hour they take in excess may lead to a corresponding loss of pay. Their behaviors are strengthened through _____.
A) Avoidance
B) Extinction
C) Positive reinforcement
D) Punishment
E) Incentives
Q2) According to the expectancy theory, which of the following conditions must be met for motivated behavior to occur?
A) Effort-to-performance expectancy must be greater than zero
B) Performance-to-outcome expectancy must be less than zero
C) Sum of the valencies for an outcome must be less than zero
D) The individual must believe that effort and performance are unrelated
E) Every outcome must have a negative valence
Q3) Expectancy theory
A)Content perspective on motivation
B)Process perspective on motivation
C)Reinforcement perspective on motivation
Q4) Discuss the basic assumptions of expectancy theory.
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Chapter 11: Leadership and Influence Processes
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) A theory of leadership which suggests that the appropriate style of leadership varies with situational favorableness is the:
A) Leader-member exchange theory
B) Least-preferred coworker theory
C) Trait approach
D) Managerial Grid approach
E) Vroom's decision tree approach
Q2) Offering someone something in exchange for support
A)Coercion
B)Creating an obligation
C)Inducement
D)Persuasion
Q3) Christine is in charge of managing the marketing team at her office. To be an efficient leader, she should:
A) affect the behavior of others only through coercion.
B) use her power only in ways that are ethical.
C) defy all forms of authority.
D) engage in freeriding.
E) encourage instances of groupthink.
Q4) Briefly describe the Leader-Member Exchange approach.
Page 13
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Chapter 12: Communication in Organizations
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) If you have an informal or brief message to convey, the best form of interpersonal communication would be:
A) oral.
B) written.
C) lateral.
D) informal.
E) downward.
Q2) Which of the following is a characteristic of vertical communication?
A) It consists exclusively of messages from subordinates to superiors.
B) It is limited to communication between two subsequent levels in an organization.
C) It can involve only two people.
D) It includes communication that flows up and down an organization.
E) It typically covers informal reporting lines.
Q3) What is an advantage of horizontal communication?
A) It helps a manager in addressing the concerns of his or her subordinates.
B) It facilitates coordination among interdependent units.
C) It encourages downward communication.
D) It facilitates formal communication between a superior and a subordinate.
E) It encourages upward communication.
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Page 14
Chapter 13: Managing Work Groups and Teams
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Matt, Linda, and Troy usually meet during their lunch break to discuss the latest research in biomedicine. This is an example of a(n):
A) interest group.
B) problem-solving team.
C) virtual team.
D) task group.
E) functional group.
Q2) Darcy joined a group supporting literacy in elementary schools because the teachers who shared his outlook on primary education were all members of the group. He joined for:
A) instrumental benefits.
B) group activities.
C) groupthink.
D) need satisfaction.
E) interpersonal attraction.
Q3) Identify and define the types of groups in organizations.
Q4) The stage of group development in which members lack unity and interaction patterns are uneven is known as _____.
Q5) Discuss the cognitive approach to negotiation.
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Chapter 14: Basic Elements of Control
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) Which of the following is true of the debt ratio?
A) It reflects ability to meet long-term financial obligations.
B) It shows managers and investors how much return the organization is generating relative to its assets.
C) It indicates how liquid an organization's assets are.
D) It indicates the effectiveness of specific functional areas.
E) It helps estimate the organization's ability to cover interest expenses on borrowed capital.
Q2) Before submitting a final policy memo, analysts may modify certain recommendations based on feedback from experts and the general public. This is an example of _____ control.
A) preliminary
B) postaction
C) screening
D) financial
E) structural
Q3) Balance sheet budget
A)Financial budget
B)Operations budget
C)Nonmonetary budget
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Chapter 15: Managing Operations, Quality, and Productivity
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) _____ relies on feedback, information, sensors, and a control mechanism.
Q2) ISO 9000:2000 refers to a set of quality standards created by the _____.
Q3) During the 1970s in the United States, manufacturing entered a long period of decline. Which of the following is the primary reason for this decline?
A) Modernization of plants
B) Rise in unemployment
C) Growth in the service sector
D) Foreign competition
E) Recession
Q4) Which of the following is true of automation?
A) The development of automation has created jobs across all industries.
B) Automated machines make more errors.
C) Automation discourages innovation.
D) Automation helps to improve products and services.
E) Automation was the earliest step in the development of machines and machine-controlling devices.
Q5) The dimension of quality that supplement a product's basic functioning characteristics are known as its _____.
Q6) Define quality and describe its eight dimensions.
Page 17
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