Business Leadership
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Course Introduction
Business Leadership explores the principles, practices, and skills necessary for effective leadership in organizational settings. This course examines various leadership theories, styles, and their applications to real-world business challenges, emphasizing ethical decision-making, strategic vision, and the development of high-performing teams. Students will engage in case studies, self-assessments, and group projects to enhance their ability to lead diverse teams, manage change, motivate employees, and foster innovation within an organization. By the end of the course, students will have a comprehensive understanding of what it takes to inspire others and drive organizational success in a rapidly changing business environment.
Recommended Textbook
Management Leading and Collaborating in the Competitive World 9th Edition by Thomas Bateman
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18 Chapters
2471 Verified Questions
2471 Flashcards
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Chapter 1: Managing
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Which of the following statements about the sources of competitive advantage is true?
A)The best companies choose one source of competitive advantage and perfect it.
B)Managing the sources of competitive advantage is a zero-sum game where one source improves at the expense of the other.
C)It is possible to improve quality and also enhance speed.
D)Outsourcing certain functions is likely to decrease innovation.
E)The faster the product is provided the more innovation suffers.
Answer: C
Q2) The most precious resources of an organization are people's expertise,skills,wisdom,and relationships.
A)True
B)False
Answer: True
Q3) Being a manager is more like being the conductor of an orchestra than playing an instrument in it.
A)True
B)False
Answer: True
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Page 3
Chapter 2: The External Environment and Organizational Culture
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140 Flashcards
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Sample Questions
Q1) A narrative that describes a particular set of future conditions is called A)benchmarking.
B)a scenario.
C)forecasting.
D)managerial outcomes analysis.
E)competitive intelligence.
Answer: B
Q2) Which of the following scenarios would be the most favorable to an existing firm in the industry according to the Porter model of the competitive environment?
A)Many competitors,few entry barriers,and few customers.
B)Many competitors,high threat of entry,many customers.
C)Few entry barriers,many substitutes,many customers.
D)High industry growth,many barriers to entry,customers have low bargaining power.
E)Low industry growth,few barriers to entry,suppliers have low bargaining power.
Answer: D
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Chapter 3: Managerial Decision Making
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Sample Questions
Q1) Which of the following statements about group decision making improves the chances that the decision will be implemented successfully?
A)More information is available when several people are making the decision.
B)Different approaches to solving the problem are available.
C)People who participate in a group discussion are more likely to understand why the decision was made.
D)Group discussion provides an opportunity for intellectual stimulation.
E)A group member dominates the discussion.
Answer: C
Q2) A condition that occurs when a decision-making group loses sight of its original goal and a new,less important goal emerges is called groupthink.
A)True
B)False
Answer: False
Q3) Managers often ignore problems.
A)True
B)False
Answer: True
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Chapter 4: Planning and Strategic Management
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Sample Questions
Q1) The strategy map would include information about which of the following?
A)Financial goals
B)Customer goals
C)Internal goals
D)Learning and growth goals
E)All of the above types of information are included in a strategy map.
Q2) Discuss the strategic management process.Be sure to define it and list its components in your answer.
Q3) Plans
A)are targets a manager wants to reach.
B)are actions or means the manager intends to use to achieve goals.
C)are specific to different industries.
D)are inappropriate when resources are scarce.
E)do not change over time.
Q4) Doris is advocating which corporate strategy?
A)Concentration
B)Vertical integration
C)Concentric diversification
D)Differentiation
E)Conglomerate diversification
Page 6
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Chapter 5: Ethics and Corporate Responsibility
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) A compliance-based ethics program creates a moral commitment to ethical conduct.
A)True
B)False
Q2) Level 1 business costs of ethical failures include
A)government fines and penalties.
B)cost of remedial education.
C)cost of corrective action.
D)loss of reputation.
E)employee turnover.
Q3) The work of __________ classifies people into categories based on their level of moral judgment.
A)Kravitz
B)Kohlberg
C)Taylor
D)Frederick
E)Kimmelman
Q4) In general the accumulated evidence indicates that social responsibility is associated with better financial performance.
A)True
B)False
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Chapter 6: International Management
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142 Flashcards
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Sample Questions
Q1) Pressure for global integration includes
A)pressures to reduce costs.
B)variances in traditional practices.
C)political demands imposed by host countries.
D)consumer preferences.
E)legal demands imposed by host countries.
Q2) Discuss how culture plays out in terms of ethical behavior.What can organizations do to manage these issues more effectively?
Q3) Companies that adopt the global model tend to be those pursuing a cost focus as a competitive strategy.
A)True
B)False
Q4) Which organizational structure realizes the advantage of local responsiveness but the disadvantage of high manufacturing costs?
A)transnational
B)global
C)worldwide
D)international
E)multinational
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Chapter 7: Entrepreneurship
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) Benefits of business incubators include
A)free rent.
B)high security.
C)venture capital.
D)access to shared services.
E)guaranteed profitability.
Q2) Entrepreneurs have been characterized as high risk takers and risk maximizers.
A)True
B)False
Q3) Successful entrepreneurs are innovators and also have good knowledge and skills in management,business,and networking.
A)True
B)False
Q4) The pursuit of lucrative opportunities by enterprising individuals is called A)intrapreneurship.
B)independence.
C)business incubating.
D)entrepreneurship.
E)social experimentation.
Q5) Why would an individual want to become an entrepreneur? Explain.
Page 9
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Chapter 8: Organization Structure
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Sample Questions
Q1) Define "authority" and explain the three components of top management that have formal position authority.
Q2) Sports International (SI)began business by making shoes for athletes.They soon expanded into making shoes for non-athletic purposes.They now manufacture and distribute clothing,sporting equipment and protective sports gear worldwide.They are departmentalized by products sold to serious athletes,products sold to "weekend" athletes and products sold to sports teams.SI has utilized which form of departmentalization?
A)Geographic
B)Functional
C)Matrix
D)Customer
E)Product
Q3) The reporting structure and division of labor in an organization is conveyed by the A)organization chart.
B)span of control.
C)organization hierarchy.
D)span of management.
E)managerial assets.
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Page 10
Chapter 9: Organizational Agility
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Sample Questions
Q1) Alyssa was considering forming a strategic alliance to enter a new market.In order to be the most successful at forming a strategic alliance Alyssa first recommended that her boss ____________ before making a decision to move forward with the strategic alliance.
A)consider the other firm's area of expertise and its integrity
B)be certain that he would remain the CEO of the combined firms
C)develop a worldwide network including the firm being considered for the alliance
D)ensure that the other firm uses authority in the same way as her boss does
E)find a decentralized organization with which to partner
Q2) Christine defines "economy" in a manufacturing context as
A)diseconomies of scale.
B)diseconomies of scope.
C)economies of scale.
D)economies of scope.
E)economies of size.
Q3) Size creates economies of scale and economies of scope.Explain these two advantages of larger size.What are diseconomies of scale? Give an example.
Q4) Explain the key features in mass customization.
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Page 11
Chapter 10: Human Resources Management
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) Recruitment refers exclusively to external applicants.
A)True
B)False
Q2) Performance appraisals serve two purposes: administrative and developmental.
A)True
B)False
Q3) The most common type of incentive plan,which compares a worker's performance against an objective standard with pay determined by his or her own performance,is known as
A)a profit-sharing plan.
B)a stock plan.
C)a gainsharing plan.
D)an individual plan.
E)a particularized plan.
Q4) Collective bargaining commonly establishes
A)wages,hours and working conditions.
B)a grievance procedure.
C)order of layoffs.
D)job bidding.
E)all of the above
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Chapter 11: Managing the Diverse Workforce
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130 Flashcards
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Sample Questions
Q1) Diversity today includes differences in religious affiliation,age,disability status,military experience,economic class and educational level.
A)True
B)False
Q2) According to the U.S.Census Bureau,_______ percent of the U.S.population reports having some degree of disability.
A)7
B)12
C)18
D)27
E)32
Q3) When an individual's interests,values and cultures act as filters and distort,block and select what they see and interpret,they are ____________ their "different" colleagues.
A)differentiating
B)stereotyping
C)harassing
D)accommodating
E)typecasting
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13
Chapter 12: Leadership
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166 Flashcards
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Sample Questions
Q1) Pseudo-transformational leaders are leaders who talk about positive change but allow their self-interest to take precedence over followers' needs.
A)True
B)False
Q2) A leader is
A)someone with authority over others.
B)the top level manager in a firm or business.
C)a strategic level manager.
D)someone who influences others to attain goals.
E)someone well-respected by others.
Q3) A laissez-faire style of leadership leads to more positive attitudes and higher performance.
A)True
B)False
Q4) The most comprehensive and generally useful situational model of leadership effectiveness is path-goal theory.Describe the framework of path-goal theory and the key pertinent leadership behaviors.
Q5) Explain the five key leadership behaviors identified by Kouzes and Posner.
Q6) Differentiate between a leader and a manager.
Page 14
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Chapter 13: Motivating for Performance
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Sample Questions
Q1) Understanding why people do the things they do on the job is an easy task for effective managers.
A)True B)False
Q2) An example of a reinforcer in a management setting is an extra vacation day for excellent productivity.
A)True B)False
Q3) All behavior,except involuntary reflexes,is motivated.
A)True B)False
Q4) A contribution of Herzberg's two-factor theory is that it
A)distinguishes between a need for power versus achievement.
B)reminds managers to focus on intrinsic as well as extrinsic rewards.
C)illustrates the difficulty of actually motivating workers.
D)compounds the problems inherent in motivation theory.
E)notes that job design is of little consequence to employee motivation.
Q5) Motivation refers to forces that energize,direct,and sustain a person's efforts.
A)True
B)False
15
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Chapter 14: Team-Work
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142 Flashcards
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Sample Questions
Q1) A third party who intervenes to help others manage their conflict is called
A)a collaborator.
B)a mediator.
C)a resolutionist
D)a negotiator.
E)a judge.
Q2) Which of the following is indicative of a team environment?
A)Training focuses on technical skills
B)Information is carefully controlled
C)Cross-training is recognized as inefficient
D)Risk taking is discouraged
E)Workers are expected to continuously improve methods
Q3) Individual members feel most important in groups that are large.
A)True
B)False
Q4) Explain at least four ways that teams can help organizations.
Q5) During the forming stage,group members agree on their shared goals and norms which results in closer relationships.
A)True
B)False
Page 16
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Chapter 15: Communicating
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Sample Questions
Q1) Downward communication refers to the flow of information
A)from lower to higher ranks in the organization.
B)from subordinates to supervisors.
C)among people in the same hierarchical level.
D)from department to department.
E)from higher to lower organizational levels.
Q2) The process by which a person states what he or she believes the other person is saying is referred to as A)communication.
B)filtering.
C)reflection.
D)discussion.
E)perception.
Q3) In this situation,if Burt is simply thinking about other things and not paying attention,it would be an example of A)noise.
B)communication displacement.
C)filtering.
D)one-way communication.
E)feedback.
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Chapter 16: Managerial Control
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Sample Questions
Q1) The Six Sigma approach is based on ____________ analyses that contribute to ____________.
A)statistical,increased customer base
B)budgetary,customer satisfaction
C)strategic analysis,customer satisfaction
D)statistical,customer satisfaction
E)strategic analysis,increased customer base
Q2) The most common liquidity ratio is current assets to current liabilities,which is also called the
A)debt-equity ratio.
B)current ratio.
C)profit loss ratio.
D)return on investment ratio.
E)stockholders' equity ratio.
Q3) The increasing need for clan control is caused by
A)changes in the employment relationship.
B)changes in the economics of work.
C)changes in government regulations.
D)employees lack of interest in corporate decisions.
E)employees are becoming too empowered.
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Chapter 17: Managing Technology and Innovation
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Sample Questions
Q1) Which of the following is a factor in management's decisions on when to adopt a new technology?
A)Ongoing development
B)Gradual diffusion
C)Innovation/dynamic competitive impact
D)Complementary innovations
E)The potential benefits of the new technology
Q2) The first consideration that needs to be addressed in developing a strategy around technological innovation is market potential.
A)True
B)False
Q3) Benchmarking is the process of comparing the organization's use of technology over time.
A)True
B)False
Q4) The product life cycle is a predictable pattern followed by a technological innovation,from its inception and development to market saturation and replacement.
A)True
B)False
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Chapter 18: Creating and Managing Change
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Sample Questions
Q1) Which of the following techniques is used in this process to identify what prevents people from changing?
A)Performance gapping
B)Change analysis
C)Resistance analysis
D)Force-field analysis
E)Management analysis
Q2) Which of the following change-specific reasons for resistance is likely to occur when a person thinks a change will cause them to lose something of value?
A)Misunderstanding
B)Management tactics
C)Self-interest
D)Surprise
E)Different assessments
Q3) One way to accomplish unfreezing is to communicate the negative consequences of the old ways by comparing the organization's performance with that of its competitors'.
A)True
B)False
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Page 20