Business Leadership
Review Questions
Course Introduction
Business Leadership examines the principles, strategies, and skills necessary for effective leadership in organizational contexts. This course explores various leadership theories, ethical decision-making, motivation, team building, and communication. Students will analyze real-world case studies, participate in interactive discussions, and develop practical leadership skills relevant to diverse business environments. Emphasis is placed on self-assessment, critical thinking, and developing a personal leadership style that promotes adaptability, innovation, and responsible management in todays dynamic global marketplace.
Recommended Textbook
Organizational Behavior V 1.1 by Talya Bauer and Berrin Erdogan
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15 Chapters
2330 Verified Questions
2330 Flashcards
Source URL: https://quizplus.com/study-set/3911
Page 2
Chapter 1: Organizational Behavior
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) In the scenario described above,the liberal arts school employees are
A)the treatment group.
B)the control group.
C)the survey group.
D)the case group.
Answer: A
Q2) An auditory learner
A)learns primarily by taking tests.
B)learns primarily by listening to others.
C)learns by reading and seeing diagrams and graphs.
D)learns best by trial and error.
Answer: B
Q3) Maria wonders what the emotional impact of all the downsizing in the auto industry is on the employees.She has made arrangements to interview a dozen employees who have just been downsized from Ford Motor Company.Maria is conducting a ______
Answer: field study
Q4) A single observation is ________,multiple observations are ________.
Answer: datum,data
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Chapter 2: Managing Demographic and Cultural Diversity
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) Which of the following federal laws prohibits discrimination in employment against lesbian,bisexual,gay and transgender individuals?
A)Title VII of the Civil Rights Act
B)Family and Medical Leave Act
C)Americans with Disabilities Act
D)There is currently no federal law protecting lesbian,bisexual,gay and transgender individuals.
Answer: D
Q2) One suggestion for building a culture that respects diversity is that managers should be accountable for diversity-related goals.
A)True
B)False
Answer: True
Q3) Affirmative action programs are among the most controversial diversity management methods available.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Understanding People at Work: Individual
Differences and Perception
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Self-esteem is
A)the belief that one can perform a specific task successfully.
B)the degree to which a person has overall positive feelings about him or herself.
C)the degree to which people feel accountable for their own behaviors.
D)the inclination to change the status quo.
Answer: B
Q2) People who are labeled as high social monitors can experience high levels of stress.
A)True
B)False
Answer: True
Q3) Negative affective people
A)see "the glass as half full."
B)experience anxiety.
C)are tolerant of others' opinions.
D)help their teams have lower rates of absenteeism.
Answer: B
Q4) People with high __________ are often effective sales representatives.
Answer: extraversion
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Chapter 4: Individual Attitudes and Behaviors
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) _______ ____________ is vagueness as to what job responsibilities are in the job.
Q2) ___________ is an employee leaving an organization.
Q3) Employees with which of the following personality traits would experience high job satisfaction?
A)those with positive affective dispositions
B)those with neurotic personalities
C)those with low self-esteem
D)those who are introverted
Q4) Briefly describe how stress can be related to high levels of satisfaction.
Q5) Based on the number of studies conducted,job satisfaction is the most important job attitude.
A)True
B)False
Q6) If you don't like your job,it is likely you will reduce your performance.
A)True
B)False
Q7) Name and define two work attitudes.
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Q8) ____ ___________ is the performance level on factors included in the job description.
Chapter 5: Theories of Motivation
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Sample Questions
Q1) The perception that high levels of effort will lead to performance is called
Q2) ______________ motivation theories see motivation as a rational process.
Q3) Alderfer's growth needs correspond to Maslow's
A)social needs.
B)safety needs.
C)esteem needs.
D)physiological needs.
Q4) Name two ways in which managers can influence employees' valence perceptions.
Q5) Ability is
A)having the resources,information and support one needs to perform well.
B)having the skills and knowledge required to perform the job.
C)the intention of achieving a goal,leading to goal-directed behavior.
D)the function of performance,motivation,and environment.
Q6) Using expectancy theory,describe the thought process a pharmaceutical salesman might go through if his firm has developed a new drug and provides him the option of staying with his previous products or adding the new product to his account.
Q7) In equity theory,an individual's _______/______ is compared to the same ratio of a referent.
Page 7
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Chapter 6: Designing a Motivating Work Environment
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) Which of the following statements regarding SMART goals is correct?
A)Easy goals are the most effective goals.
B)When goals are specific,stress is higher
C)Adding a time limit into a goal leads to short term decision making and leads to ignoring the long term consequences.
D)Effective goals tend to be aggressive.
Q2) In China,goals high in specificity are more motivational in contrast to the low specificity goals preferred by employees in Western cultures,including the United States.
A)True
B)False
Q3) Leniency bias makes it harder for employees to change their behaviors.
A)True
B)False
Q4) Job specialization entails breaking down jobs into their simplest components.
A)True
B)False
Q5) _______ ________ ensures that there is two-way communication during the appraisal process and the employee's story is heard.
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Chapter 7: Managing Stress and Emotions
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) What are two individual approaches to managing stress?
Q2) Research on emotional intelligence suggests that the emotion most helpful to creating a successful team is A)joy.
B)empathy.
C)flexibility.
D)self-control.
Q3) An organizational behavior researcher suggests that not only should mental intelligence be assessed in each individual,but emotional intelligence should also be determined.Do you agree?
Q4) Firms like Apple are interested in how products are perceived emotionally because strong positive emotions make individuals more likely to use a product and recommend it to others.
A)True
B)False
Q5) Most American adults get the appropriate amount of sleep each night.
A)True B)False
Q6) The mismatch between emotions,attitudes,beliefs and behavior is ______
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Chapter 8: Communication
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) When we receive more information than we can take in,the imbalance is known as __________ ______________.
Q2) Verbal communication is largely asynchronous.
A)True
B)False
Q3) Men and women tend to differ in their communication styles.Which of the following statements regarding those differences is correct?
A)Women focus more on competition in their communication; men on cooperation.
B)Women use metaphors from the home; men from work.
C)Women focus on intuition in communicating; men on data.
D)Men focus on requests in their communication; women on orders.
Q4) The sender in the communication process is totally responsible for successful,effective communication between the sender and receiver.
A)True
B)False
Q5) A face-to-face information channel is high in information richness.
A)True
B)False
Q6) Briefly discuss the elements in the communication process.
Page 10
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Chapter 9: Managing Groups and Teams
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) In the 1980s,General Electric showed that empowering workers to work in teams can be a profitable venture.
A)True
B)False
Q2) General Electric generated more wealth than any other company in the history of the world from the early 1980s until 2000.All of the following are contributing factors to this success EXCEPT
A)providing employees with the highest pay in the industry.
B)providing ample support to team members so that all efforts were focused on the work of the team.
C)providing high level training to teams.
D)providing teams the opportunity to "self-manage."
Q3) To successfully facilitate a group,a leader needs to move through a series of leadership styles over time.Which of the following styles is the FIRST a successful group leader should exhibit?
A)delegator
B)director
C)coordinator
D)coach
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Page 11
Chapter 10: Conflict and Negotiations
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) Intergroup conflict
A)occurs between two individuals.
B)occurs within the individual.
C)occurs between two departments.
D)occurs between team members.
Q2) During which phase of the negotiation process does an individual assemble the information gathered in such a manner that his position is supported?
A)investigation
B)determining the BATNA
C)bargaining
D)presentation
Q3) Nancy and Mary are in the same sorority.Nancy is running for the university's student government treasurer position.Mary says,"I'll never vote for her,whether she is my sister or not." Mary is experiencing what kind of conflict?
A)interpersonal
B)intergroup
C)intrapersonal
D)interdependent
Q4) Briefly describe the two negotiation strategies.
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Chapter 11: Making Decisions
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) Operational decisions are made by
A)managers.
B)top management teams.
C)employees throughout the organization.
D)CEOs.
Q2) To satisfice is to
A)generate new ideas that are original,fluent and flexible.
B)set parameters against which all of the potential options can be evaluated.
C)accept the first alternative that meets your general criteria.
D)be influenced by the way in which problems are framed.
Q3) A decision-making trap where people overestimate their ability to predict future events is called _______________.__________.
Q4) Give an example of an operational decision and indicate who makes it.
Q5) What is the most challenging or difficult step in the rational decision-making process?
A)Identify the problem.
B)Establish decision criteria.
C)Generate alternatives.
D)Evaluate alternatives.
Q6) The generation of new,imaginative ideas is ___________.
Page 13
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Chapter 12: Leading People Within Organizations
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154 Flashcards
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Sample Questions
Q1) In House's path-goal theory,the leader's style is viewed as fixed and the environment changes; Fiedler's theory assumes just the opposite.
A)True
B)False
Q2) Initiating structure involves structuring the roles of subordinates,providing them instructions,and behaving in ways to increase the group's performance.
A)True
B)False
Q3) Openness is
A)being outgoing,talkative,sociable,and enjoying social situations.
B)being affable,tolerant,sensitive,trusting,kind and warm.
C)being curious,original,intellectual,creative and receptive to new ideas.
D)being organized,systematic,punctual,achievement-oriented and dependable.
Q4) Research supports the argument that demonstrating both initiating structure and consideration makes leaders more effective.
A)True
B)False
Q5) How would you train an individual so as to increase his charisma?
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Chapter 13: Power and Politics
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) Oprah Winfrey has tremendous charisma and is adored by many fans.Oprah has ____________ power.
Q2) Power derived from one's role in the organization is ______________ power.
Q3) Which of the following is NOT a key role in a social network?
A)central connectors
B)boundary spanners
C)external specialists
D)peripheral specialists
Q4) Managers report using personal appeals most frequently with other managers and rational persuasion most frequently with subordinates.
A)True
B)False
Q5) A manager possesses ___________ power because he can provide you an increase in pay or a promotion.
Q6) In a social network analysis,________ ______ are characterized by less frequent interaction with less emotional attachment,which are easier to maintain and thus people have more of them.
Q7) Identify two bases of power.
Q8) What is the relationship between dependency and power?
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Chapter 14: Organizational Structure and Change
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) Employees working in dynamic environments depend on their general mental abilities for good performance.
A)True
B)False
Q2) Name two reasons why people resist change.
Q3) An organization that eliminates traditional barriers between departments as well as barriers between the organization and the external environment is a A)matrix organization.
B)functional organization.
C)boundaryless organization.
D)divisional organization.
Q4) Michael defends the new change in company healthcare registration as helping the firm be more efficient.He says,"After all,we have healthcare.Let's learn how to do this since it will help us." Michael is reacting to the change using the _______ __________ form.
Q5) What are two key steps to take to ensure change is appropriately executed?
Q6) You have just been downsized from the firm where you have worked for nine years.What do you do to recover?
Q7) What impact does organizational structure have on ethics?
Page 16
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Chapter 15: Organizational Culture
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) A statement of purpose describing who a company is and what it does is
A)a policy.
B)a ritual.
C)a mission statement.
D)a rule.
Q2) Shared values and beliefs that are in direct opposition to the values of the broader organizational culture represent a
A)strong culture.
B)weak culture.
C)subculture.
D)counterculture.
Q3) Cultural assumptions
A)lie below the awareness level and reflect beliefs about human nature and reality.
B)are shared principles,standards and goals.
C)are a set of values unique to a limited cross-section of the organization.
D)are the visible and tangible elements of culture.
Q4) The deepest or innermost level of organizational culture is values.
A)True
B)False
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