Business Leadership
Final Test Solutions
Course Introduction
Business Leadership is an interdisciplinary course that explores the fundamental principles and practices of effective leadership within organizational settings. The course examines various leadership styles, theories, and approaches, emphasizing the role of leaders in fostering innovation, ethical decision-making, and high-performance teams. Students will analyze real-world case studies, engage in self-assessment, and develop essential communication, conflict resolution, and motivational skills. By the end of the course, students will gain a comprehensive understanding of how to inspire and guide individuals and organizations toward achieving strategic goals in a dynamic business environment.
Recommended Textbook
Organizational Behavior Improving Performance 3rd Edition by Jason A. Colquitt Available Study Resources on Quizplus 16 Chapters
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Chapter 1: What Is Organizational Behavior
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) _______ are written predictions that specify relations between variables.
A)Hypotheses
B)Verifications
C)Theories
D)Data
E)Collections
Answer: A
Q2) Which of the following statements about the resource-based view of organizations is false?
A)It suggests that resources are valuable because they are rare.
B)It describes what makes resources capable of creating long-term profits for the firm.
C)It suggests that inimitable resources are of greater value to an organization.
D)A firm's resources include resources related to organizational behavior.
E)It suggests that the value of resources depends on a single factor.
Answer: E
Q3) Meta-analyses cannot form the foundation for evidence-based management.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Job Performance
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) Feedback from BARS can help an employee develop and improve over time.
A)True
B)False
Answer: True
Q2) Don always maintains a good attitude with coworkers even when the department goes through tough times.Don's behavior is an example of:
A)helping.
B)courtesy.
C)sportsmanship.
D)civic virtue.
E)boosterism.
Answer: C
Q3) Sometimes the best task performers are also the employees who engage in counterproductive behavior.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Organizational Commitment
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) A passive,constructive response that maintains public support for the situation while the individual privately hopes for improvement is referred to as _____.
A)voice
B)exit
C)neglect
D)loyalty
E)ignorance
Answer: D
Q2) Organizational commitment is the desire on the part of an employee to remain a member of the organization.
A)True
B)False
Answer: True
Q3) Transactional contracts are based on a narrow set of specific monetary obligations.
A)True
B)False
Answer: True
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Chapter 4: Job Satisfaction
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106 Verified Questions
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Sample Questions
Q1) The psychological state that reflects the degree to which work tasks are viewed as something that "counts" in the employee's system of philosophies and beliefs is known as:
A)responsibility for outcomes.
B)knowledge of results.
C)meaningfulness of work.
D)variety.
E)identity.
Q2) The _____ assesses pay,promotion,supervision,and coworker satisfactions and satisfaction with the work itself.
A)Employee Motivation Index
B)Job Descriptive Index
C)Job Satisfaction Index
D)Employee Characteristics Index
E)Employee Satisfaction Index
Q3) Service jobs are high in emotional labor.
A)True
B)False
Q4) Define emotions.Identify any five positive and five negative emotions.
Q5) Job satisfaction is strongly related to life satisfaction.Explain.
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Chapter 5: Stress
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Role overload reflects the relatively minor day-to-day demands that get in the way of accomplishing the things that we really want to accomplish.
A)True
B)False
Q2) Hindrance stressors have a _____ effect on job performance.
A)high negative
B)strong negative
C)strong positive
D)weak negative
E)moderately positive
Q3) Transactional theory of stress deals with:
A)motion-focused behavior coping.
B)primary appraisal & benign job demands.
C)Type A behavior.
D)instrumental support.
E)presenteeism.
Q4) Headaches,tight shoulders,and back pain have all been linked to a variety of stressors.
A)True
B)False
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Chapter 6: Motivation
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Sample Questions
Q1) The need to perform tasks that one cares about and that appeal to one's ideals and sense of purpose is a _____ need.
A)relatedness
B)self-actualization
C)control
D)responsibility
E)self-regard
Q2) The efficacy of an individual can be dictated by all of these except:
A)past accomplishments.
B)vicarious experiences.
C)verbal persuasion.
D)valence of rewards.
E)emotional cues.
Q3) Motivation that is felt when task performance serves as its own reward is known as _____ motivation.
A)instrumental
B)extrinsic
C)intrinsic
D)expectant
E)efficacious
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Chapter 7: Trust, Justice, and Ethics
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Sample Questions
Q1) In the case of _____ trust,we rationally evaluate the strengths and weaknesses of an authority along the dimensions of ability,integrity,and benevolence.
A)cognition-based
B)mentor-based
C)affect-based
D)emotion-based
E)disposition-based
Q2) As trust increases between employees and their authorities,_____ relationships develop that are based on vaguely defined obligations that are open-ended and long term in their repayment schedule.
A)cognition-based trust
B)social exchange
C)disposition-based trust
D)economic exchange
E)contractual
Q3) Procedural justice tends to be a stronger driver of reactions to authorities than distributive justice.
A)True
B)False
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Page 9
Chapter 8: Learning and Decision Making
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Define social learning theory.Explain the four steps of the modeling process.
Q2) Organizations use four specific consequences to modify employee behavior.They are known as the:
A)attribution biases.
B)communities of practice.
C)contingencies of reinforcement.
D)climates of transfer.
E)heuristics.
Q3) Explain the two methods that employees can use to make decisions.
Q4) The rational decision-making model offers a step-by-step approach to making decisions that maximize outcomes by examining all available alternatives.
A)True
B)False
Q5) For positive reinforcement to be successful,an employee needs to see a direct link between his or her behavior and the desired outcome.
A)True
B)False
Q6) Compare and contrast rational decision making and bounded rationality.
Q7) Define the term heuristic.
Page 10
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Chapter 9: Personality and Cultural Values
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Neuroticism is the most important of the Big Five from the perspective of job performance.
A)True
B)False
Q2) In the context of the Big Five Taxonomy,openness to experience is related to performance across all occupations.
A)True
B)False
Q3) Of the Big Five,_____ is the easiest to judge in zero acquaintance situations.
A)openness to experience
B)conscientiousness
C)agreeableness
D)neuroticism
E)extraversion
Q4) Neurotic people tend to hold an external locus of control.
A)True
B)False
Q5) An extravert exhibits low positive affectivity when compared to an introvert.
A)True
B)False
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Chapter 10: Ability
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110 Verified Questions
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Sample Questions
Q1) Which of the following represents the three general categories into which abilities can be grouped?
A)Social,physical,and emotional
B)Emotional,social,and cognitive
C)Cognitive,emotional,and physical
D)Physical,cognitive,and external
E)External,internal,and transactional
Q2) Which of the following statements is true regarding emotional intelligence?
A)Emotional intelligence and cognitive intelligence are measures of the identical ability.
B)Emotional intelligence is a determinant of successful social functioning only.
C)Emotional intelligence is vital as it is always aligned to the organization's values.
D)Emotional intelligence can sometimes compensate for a deficit in cognitive intelligence.
E)Emotional intelligence focuses exclusively on understanding the emotions of others.
Q3) Written expression is the ability to understand written words and sentences.
A)True
B)False
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12
Chapter 11: Teams: Characteristics and Diversity
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100 Verified Questions
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Sample Questions
Q1) Which of the following is most likely to be categorized as a management team?
A)A team that oversees the functioning of all the teams in an organization and coordinates activities between teams
B)A team comprising interior designers,architects,and builders involved in designing and creating the layout of a new hotel
C)A quality control team at a factory which oversees the quality of products and recommends changes in production techniques
D)A band travelling around the country playing shows at different venues for six months
E)A group of four workers making a specific part on the production line of an automobile factory
Q2) Cognitive ability is more important to teams when team members have to learn from one another to adapt to unexpected changes,compared with contexts in which team members perform their assigned tasks in a routine fashion.
A)True
B)False
Q3) Explain the significance of virtual teams.
Q4) Differentiate between surface-level diversity and deep-level diversity.
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Chapter 12: Teams: Processes and Communication
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127 Verified Questions
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Sample Questions
Q1) When teams engage in _____,their activities are focused on generating novel and useful ideas and solutions.
A)decision making
B)creative behavior
C)boundary spanning
D)interpersonal process
E)groupthink
Q2) According to researchers,a cohesive team is always a good team.
A)True
B)False
Q3) In organizational behavior,the phenomenon of a team delivering "less than the sum of their parts" can by explained by the term:
A)synergy.
B)staff validity.
C)hierarchical sensitivity.
D)process loss.
E)social facilitation.
Q4) Coordination loss is a necessary aspect of the team experience.
A)True
B)False
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Chapter 13: Leadership: Power and Negotiation
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139 Verified Questions
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Sample Questions
Q1) For a leader,compliance is the best response to influence tactics,because it results in employees putting forth the greatest level of effort in accomplishing what they are asked to do.
A)True
B)False
Q2) Which of the following is a suggested guideline for using expert power?
A)Ensure people understand the serious consequences of violations.
B)Avoid rash,careless,or inconsistent statements.
C)Respond to infractions promptly and without favoritism.
D)Follow up to verify compliance.
E)Provide ample warnings.
Q3) Differentiate between inspirational appeal and personal appeal.
Q4) Distinguish between internalization and compliance.
Q5) _____ power exists when someone has control over the resources another person wants.
A)Reward
B)Personal
C)Coercive
D)Referent
E)Expert
15
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Chapter 14: Leadership: Styles and Behaviors
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Sample Questions
Q1) Which of the following theories is known as the situational model of leadership?
A)Ohio State Studies
B)University of Michigan Studies
C)Life cycle theory of leadership
D)Time-driven model of leadership
E)Herzberg's two-factor theory
Q2) Autocratic style of leadership is characterized by high follower control.
A)True
B)False
Q3) Ted is a quality control manager at Greenwoods Cement Inc.Any time a problem arises and a decision needs to be made,he believes in getting his people involved.He would present the problem to his employees and seek consensus on a solution.He insists in these problem-solving meetings that his opinion or suggestions carry no more weight than anyone else's.Which of the following is the decision-making style that Ted is displaying?
A)Consultative
B)Autocratic
C)Delegative
D)Facilitative
E)Negotiative
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Chapter 15: Organizational Structure
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Sample Questions
Q1) Which of the following signifies the structure that organic organizations rely on?
A)High levels of formalization
B)A rigid and hierarchical chain of command
C)High degree of work specialization
D)Weak chains of command
E)Centralization of decision making
Q2) As companies become larger,they need to use a combination of specialization,formalization,and centralization to control their activities,thereby becoming more mechanistic in nature.
A)True
B)False
Q3) Differentiate between functional and multi-divisional structures.Provide a diagram of each.
Q4) Define organizational structure.What is an organizational chart and how does it impact an organization?
Q5) Henry Ford was a strong believer in work specialization.
A)True
B)False
Q6) What affect do stable and dynamic environments have on organizational structure?
Page 17
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Chapter 16: Organizational Culture
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116 Verified Questions
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Sample Questions
Q1) Formal events that are generally performed in front of an audience of organizational members are known as:
A)rituals. B)stories.
C)ceremonies. D)language. E)symbols.
Q2) Strong cultures are always good cultures as they guide their employees toward the most successful organizational outcomes.
A)True
B)False
Q3) It is easy to stay true to espoused values in times of economic downturns.
A)True
B)False
Q4) The daily or weekly planned routines that occur in an organization are called: A)rituals. B)stories.
C)values. D)representations. E)symbols.
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