Business Leadership
Chapter Exam Questions
Course Introduction
Business Leadership explores the fundamental principles and practices required to guide and motivate organizations towards achieving their goals. This course covers key leadership theories, decision-making strategies, team building, ethical considerations, and effective communication techniques. Students will analyze case studies, engage in group projects, and participate in simulations that develop their ability to lead diverse teams in dynamic business environments. Emphasis is placed on developing self-awareness, critical thinking, and the practical application of leadership skills in real-world business contexts.
Recommended Textbook
Leadership Theory Application and Skill Development 6th Edition by Lussier and Achua
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12 Chapters
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Page 2
Chapter 1: Who Is a Leader and What Skills Do Leaders
Need?
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140 Verified Questions
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Sample Questions
Q1) Which of the following is one of Mintzberg's informational leadership roles?
A)Negotiator.
B)Liaison.
C)Monitor.
D)Resource-allocator.
Answer: C
Q2) List and define the informational managerial leadership roles.
Answer: The informational leadership roles include monitor,disseminator,and spokesperson.
Leaders perform the monitor role when they gather information.
Leaders perform the disseminator role when they send information to others in the organizational unit.
Leaders perform the spokesperson role when they provide information to people outside the organizational unit.
Q3) Mintzberg's ten managerial roles are an example of contingency leadership theory. A)True
B)False
Answer: False
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Chapter 2: Leadership Traits and Ethics
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Sample Questions
Q1) The common leadership style at the conventional level of moral development tends to be visionary.
A)True
B)False
Answer: False
Q2) A follower is yelling about a problem,the leader is calmly explaining how to solve it.The leader's behavior is characteristic of which of the Big Five personality dimensions?
A)surgency
B)agreeableness
C)adjustment
D)conscientiousness
E)openness to experience
Answer: C
Q3) Without power,there is no leadership.
A)True
B)False
Answer: True
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Chapter 3: Leadership Behavior and Motivation
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Sample Questions
Q1) Of traits,skills,and behavior,the important component of leadership style is behavior.
A)True
B)False
Answer: True
Q2) Select your own situation in which giving praise is appropriate.If it's not obvious through giving praise,write out a short explanation of the situation. Write the first step in the giving praise model,followed by what you would say to the person.Follow the same format of listing the step followed by what you would say for steps 2 to 4.However,do not write what you would say for step 3.
Answer: Step 1.Tell the employee exactly what was done correctly. Answers will vary.
Step 2.Tell the employee why the behavior is important. Answers will vary.
Step 3.Stop for a moment of silence.
Step 4.Encourage repeat performance. Answers will vary.
Q3) List the University of Iowa leadership styles.
Answer: The University of Iowa leadership styles are autocratic and democratic.
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Chapter 4: Contingency Leadership Theories
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Sample Questions
Q1) "Here is list of holidays you can get paid for.Tania,you get seven paid,so you can pick the ones you want."
Use exhibit 4.5 to determine which number this manager would rate on the Leadership Continuum Model.
A)1
B)2
C)3 D)4
E)5
F)6
G)7
Q2) The first step for using the normative leadership model is to select a time-driven model or development-driven model.
A)True
B)False
Q3) Compare and contrast four major differences among the four contingency leadership models.
Q4) Describe the contingency leadership theory variables.
Q5) What are the two contingency leadership theory leadership styles?
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Chapter 5: Influencing: Power, Politics, Networking, and Negotiation
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Sample Questions
Q1) What are the steps in negotiations?
Q2) Select a present or past manager who has or had coercive power.Give a specific example of how he or she uses or used reward and punishment to achieve an objective.Overall,how effective is (or was)this manager at using rewards and punishment?
Q3) Discuss how power and politics are related.
Q4) The key to successful negotiations is for all parties to get:
A)their target objective.
B)their minimum objective.
C)their opening objective.
D)between their minimum and target objective.
Q5) The consultation influencing tactic is also known as:
A)participative management.
B)coalition building.
C)group influencing.
D)consultant power.
Q6) Organizational politics are not related to influencing tactics.
A)True
B)False
Q7) How many interview questions should you bring to a networking interview? Page 7
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Page 8
Chapter 6: Communication, Coaching, and Conflict Skills
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Sample Questions
Q1) ____ is the process of giving the speaker your undivided attention.
A)Listening
B)Analyzing
C)Checking understanding
D)Paraphrasing
Q2) Which of the following statements about 360-degree evaluation is NOT true?
A)Feedback from multiple sources is popular as a means of improving performance.
B)360-degree feedback is a formal evaluation process.
C)Customers and/or suppliers may submit evaluations when using the 360-degree feedback process.
D)360-degree feedback gathers evaluations from many sources but not from the person receiving the evaluation.
Q3) As an average,how many words should a sentence have,and how many sentences should there be in a paragraph?
Q4) The accommodating conflict style is appropriate when:
A)your stake in the issue is not high.
B)time is not an issue.
C)a solution will only be temporary.
D)the person enjoys being a follower.
Q5) What should be included in your plan to send a message?
Page 9
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Chapter 7: Leader-Member Exchange and Followership
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Sample Questions
Q1) ____ is a follower's effort to project a favorable image to gain an immediate benefit or improve a long-term relationship with the leader.
A)Ingratiation
B)Impressions management
C)Self-promotion
D)Politicking
Q2) Recall the last time you were evaluated on the job by your manager. Describe how you felt at the end of the session. What factors accounted for your feelings? See if some of the factors discussed in the Evaluating Followers; Guidelines for Success section apply in your particular situation.
Q3) I seldom have any direct contact with my boss unless something is wrong with the way I have done my job. This statement from a subordinate identifies the group the person aligns with. Choose the group and
A)in-group
B)out-group
Q4) Describe the two behaviors used in the Kelley model and the resulting five follower types.
Q5) List five things a leader should delegate.
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Chapter 8: Team Leadership and Self-Managed Teams
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Sample Questions
Q1) Top management must foster an environment of creativity and learning while protecting team members who take creative risks.
A)True
B)False
Q2) Describe top management's role in improving the success rate of self-managed teams.
Q3) Leadership: Decision Making.As the supervisor,you have to make a decision on disciplinary action.An employee has broken a rule again,after being told not to do so.The employee did not have a good reason for breaking the rule the first time,but you took no action then.
For the Variables line,write the numbers 1 to 4.To the right of the four numbers, write the four variables.To the left of the four numbers, write the answers to each variable from the Leadership Decision Making model that represents the style to use based on the variable.Fill in the Leadership Style and Action Taken lines with the appropriate answers. Variables:
Leadership Style: Action Taken:
Q4) Describe how a leader can avoid conducting nonproductive meetings.
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Page 11
Chapter 9: Charismatic and Transformational Leadership
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Sample Questions
Q1) A transformational leader such as Herb Kelleher,former CEO of Southwest Airlines,is a leader known for inspiring his employees with more conventional and formal approaches to leading.
A)True
B)False
Q2) The four stage transformation process includes the transformational leader's ability to maintain the status quo.
A)True
B)False
Q3) Charismatic leaders most often use position power to motivate followers.
A)True
B)False
Q4) Describe the limitations of charismatic leadership theory.
Q5) Bass and Avilio have proposed that transformational leadership is composed of four behavior dimensions,the 4 "I"s of idealized influence,inspirational motivation,individual consideration,and intellectual stimulation.
A)True
B)False
Q6) Discuss how one can acquire charismatic qualities.
Page 12
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Chapter 10: Leadership of Culture, Ethics, and Diversity
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Sample Questions
Q1) A single person entrusted with the responsibility of acting as the organization's conscience is called a(n)____.
A)ombudsperson
B)mentor
C)whistle blower
D)leader
Q2) Describe which of the four types of organizational cultures exist where you work or have worked.Does it lean toward one type or is it a compilation of the four types?
Q3) Identify organizational practices that do foster an ethical work environment.
Q4) Would you describe the organization where you work or have worked as a low- or highperformance culture??
Q5) Explain the power of culture to an organization's effectiveness,both internally and externally.
Q6) High-performance cultures are results-oriented and avoid risks.
A)True
B)False
Q7) Based on your knowledge of the Enron case,what part did culture play in its actions and ultimate demise?
Page 13
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Chapter 11: Strategic Leadership and Change Management
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Sample Questions
Q1) ____________ is the members' consensual understanding of "who we are as an organization" that emerges from that which is central,distinctive,and enduring to the organization as a whole.
A)Organizational culture
B)Strategic vision
C)Organizational identity
D)Core competence
Q2) Strategic ____ is the set of decisions and actions used to formulate and implement specific strategies that will achieve a competitively superior fit between the organization and its environment,so as to achieve organizational goals.
A)leadership
B)analysis
C)management
D)vision
Q3) All of the following are events that may trigger the need for change EXCEPT:
A)new technologies.
B)new regulations.
C)major changes in consumer buying behavior.
D)new menu in company cafeteria.
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Page 14
Chapter 12: Crisis Leadership and the Learning Organization
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Sample Questions
Q1) Under which of the following conditions is a learning environment most needed?
A)A stable environment where change is slow and incremental.
B)A rapidly changing environment where employee skills and abilities remain unchanged.
C)An environment with increasing pressure for employees to upgrade their skills and where there are no guarantees of job security.
D)In a rapidly changing environment with increasing globalization, competition, and technological shifts.
Q2) It is generally believed that within minutes of becoming aware that a crisis situation may exist,company officials must be prepared to issue an initial statement to the media and other key stakeholder groups.
A)True
B)False
Q3) The best way to mitigate the negative consequences of any crisis is by:
A)top management support.
B)a pre-crisis plan.
C)a capable and supportive staff of employees.
D)having updated communication capabilities.
Q4) What is the difference between a press release and a press kit?
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