Business Information Technology Test
Preparation
Course Introduction
Business Information Technology is a multidisciplinary course that explores how information systems and digital technologies drive modern business operations, decision-making, and competitive advantage. Students examine the core principles of information technology, including database management, networking, cybersecurity, and systems analysis, alongside business concepts such as management, marketing, and finance. The course emphasizes the strategic role of technology in solving real-world business problems, improving efficiency, and supporting innovation. Through practical projects and case studies, students develop skills to analyze business needs, design effective IT solutions, and understand ethical and legal considerations in the digital business environment.
Recommended Textbook
Business Driven Technology 5th Edition by
Paige Baltzan
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Page 2
Chapter 1: Business Driven Technology
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Sample Questions
Q1) An overview of systems thinking includes input,process,output,and finances.
A)True
B)False
Answer: False
Q2) What is the name of a company's internal MIS department?
A) Management information systems (MIS)
B) Information systems (IS)
C) Information technology (IT)
D) All of these
Answer: D
Q3) Which of the following provides an example of data?
A) Who are my best customers?
B) What is my best-selling product?
C) What is my worst-selling product?
D) Who is customer number 12345XX?
Answer: D
Q4) A ____________ is the confirmation or validation of an event or object.
Answer: Fact
Q5) ____________ is data converted into a meaningful and useful context.
Answer: Information
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Chapter 2: Identifying Competitive Advantages
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Sample Questions
Q1) Competitive intelligence is the process of gathering information about the competitive environment,including _________.
A) Competitors' employees.
B) Competitors' differentiated processes.
C) Competitors' plans.
D) All of these.
Answer: C
Q2) All of the following are common tools used in industry to analyze and develop competitive advantages,except:
A) Five-Forces Model
B) Three Generic Strategies
C) Competitive analysis model
D) Value chain analysis
Answer: C
Q3) The value chain will group a company's activities into two categories: primary value activities and support value activities.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Strategic Initiatives for Implementing Competitive Advantages
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Sample Questions
Q1) Describe SCM,CRM,and ERP and the differences among them.
Answer: Supply chain management (SCM)involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability.Customer relationship management (CRM)involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability.Enterprise resource planning (ERP)integrates all departments and functions throughout an organization into a single IT system so that employees can make enterprise-wide decisions by viewing enterprise-wide information on all business operations.SCM systems focus specifically on suppliers.CRM systems focus specifically on customers.ERP systems focus on everything,all processes,departments,and operations for an enterprise.
Q2) Customer relationship management involves ______________ all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability.
Answer: Managing
Q3) Progressive Insurance used CRM to revamp its insurance claims process.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Measuring the Success of Strategic Initiatives
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Sample Questions
Q1) Which of the following do customer effectiveness metrics typically focus on?
A) Market share
B) Customer acquisition
C) Customer profitability
D) All of these
Q2) What is the name for a small ad on one website that advertises the products and services of another business,usually another dot-com business?
A) Click-through
B) Cookie
C) Banner ad
D) Interactivity
Q3) _________ focuses on the extent to which an organization is using its resources in an optimal way.
Q4) Web _________ includes a host of benchmarks,such as the number of page-views,the number of unique visitors,and the average time spent viewing a web page.
Q5) _________ is the percentage of potential customers who visit a site and actually buy something.
Q6) Define the relationship between benchmarks and benchmarking.
Page 6
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Chapter 5: Organizational Structures That Support
Strategic Initiatives
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Sample Questions
Q1) Software _________ is the unauthorized use,duplication,distribution,or sale of copyrighted software.
Q2) It is the responsibility of the CIO to ensure effective communications between business and IT personnel.
A)True
B)False
Q3) Jeremy Bridges is an executive for Green Web Designs,where his primary role is to ensure the security of business systems and develop strategies to protect the company from online viruses and hackers.What is Jeremy's role within the company?
A) Chief Executive Officer (CEO).
B) Chief Security Officer (CSO).
C) Chief Procurement Officer (CPO).
D) Chief Technology Officer (CTO).
Q4) Job titles,roles,and responsibilities do not differ from organization to organization. A)True
B)False
Q5) List and describe the four common IT-related strategic positions.
Page 7
Q6) Describe the relationship between ethics and privacy.
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Chapter 6: Valuing Organizational Information
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Sample Questions
Q1) Timely information must be up-to-the-second to be accurate.
A)True
B)False
Q2) Which of the following represents the different information formats?
A) Detail, summary, aggregate
B) Document, presentation, spreadsheet, database
C) Individual, department, enterprise
D) None of these
Q3) The ________ characteristic of high-quality information ensures that none of the values are missing.
Q4) Which of the following is an example of transactional information?
A) Trend projection
B) Sales projection
C) Purchasing stock
D) All of these
Q5) The ________ characteristic of high-quality information ensures that the information is current with respect to the business requirement.
Q6) Detail,summary,and _________ are the typical information granularities.
Q7) List the four primary sources of low-quality information.
Q8) Describe the broad levels,formats,and granularities of information.
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Chapter 7: Storing Organizational Information Databases
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Sample Questions
Q1) The ________ view of information focuses on how users logically access information to meet their particular business needs.
Q2) Which of the following is not an advantage of building a data-driven website?
A) Minimizes human error.
B) Cuts production and update costs.
C) Improves or maximizes stability.
D) Minimizes or reduces efficiency.
Q3) _________ integrity is a measure of the quality of information.
Q4) The _________ view of information deals with the physical storage of information on a storage device such as a hard disk.
Q5) Which of the following is true in regard to eliminating redundant information?
A) Uses additional hard disk space.
B) Makes performing information updates harder.
C) Improves information quality.
D) All of these.
Q6) Describe the role and purpose of a database management system.
Q7) Customer ID,Customer Name,Contact Name,and Customer Phone are all types of ____________.
Q8) Evaluate the advantages of the relational database model.
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Chapter 8: Accessing Organizational Information Data Warehouse
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Sample Questions
Q1) Why is Ben & Jerry's using business intelligence?
A) To improve quality.
B) To create new flavors of ice cream.
C) To improve financials.
D) To manage distribution.
Q2) What is the primary purpose of a data warehouse?
A) To aggregate information throughout an organization into multiple repositories in such a way that employees can make decisions and undertake business analysis activities.
B) To disaggregate information throughout an organization into multiple repositories in such a way that employees can make decisions and undertake business analysis activities.
C) To aggregate information throughout an organization into a single repository in such a way that employees can make decisions and undertake business analysis activities.
D) To disaggregate information throughout an organization into a single repository in such a way that employees can make decisions and undertake business analysis activities.
Q3) Data warehousing is about extending the transformation of data into _________.
Q4) Explain the primary difference between a database and a data warehouse.
Page 10
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Chapter 9: Enabling the Organization Decision Making
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Sample Questions
Q1) What is slice-and-dice capability?
A) Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
B) The ability to look at information from different perspectives.
C) Enables users to get details, and details of details, of information.
D) Finds the inputs necessary to achieve a goal, such as a desired level of output.
Q2) Which of the following is the most commonly used form of AI in the business arena?
A) Intelligent system
B) Artificial intelligence
C) Expert system
D) Neural network
Q3) What can a model accomplish?
A) Calculate risks
B) Understand uncertainty
C) Manipulate time
D) All of these
Q4) Artificial intelligence simulates ______________ intelligence,such as the ability to reason and learn.
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Chapter 10: Extending the Organization Supply Chain Management
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Sample Questions
Q1) Which of the following generates demand forecasts using statistical tools and forecasting techniques?
A) Bullwhip effect
B) Demand planning software
C) Supply chain visibility
D) Supply chain execution software
Q2) Today,SCM systems focus on extending beyond an organization's four walls to influence:
A) Suppliers
B) Suppliers' suppliers
C) Customers' customers
D) All of these
Q3) What is it called when distorted product demand information passes from one entity to the next throughout the supply chain?
A) Bullwhip effect
B) Demand planning software
C) Supply chain planning software
D) Supply chain execution software
Q4) Make the sale to ___________ is one of the keys to SCM success.
12
Q5) Materials flow from suppliers and their _______________ suppliers at all levels.
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Chapter 11: Building a Customer-Centric Organization
Customer Relationship Management
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Sample Questions
Q1) Who did Business 2.0 rank as number one in the top 50 people who matter most in business?
A) Bill Gates
B) You-the business analyst
C) Michael Dell
D) You-the customer
Q2) Which of the following statements is incorrect?
A) CRM reporting technologies help organizations identify their customers across other applications.
B) CRM analysis technologies help organizations segment their customers into categories, such as best and worst customers.
C) CRM predicting technologies help organizations make predictions regarding customer behavior, such as which customers are at risk of leaving.
D) CRM predicting technologies help organizations identify their customers across other applications.
Q3) Compare operational CRM and analytical CRM.
Q4) Define the relationship between decision making and analytical CRM.
Q5) ___________ office operations deal directly with the customer.
Q6) List and describe several benefits an organization can receive from CRM.
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Chapter 12: Integrating the Organization From End-To-End
Enterprise Resource Planning
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Sample Questions
Q1) One of the primary reasons for ERP's explosive growth is that an ERP system is a logical solution to the many incompatible applications found in business today.
A)True
B)False
Q2) What are the primary business benefits of an ERP system?
A) Sales forecasts, sales strategies, and marketing campaigns.
B) Market demand, resource and capacity constraints, and real-time scheduling.
C) Forecasting, planning, purchasing, material management, warehousing, inventory, and distribution.
D) All of these.
Q3) Which application are employees most likely to use?
A) CRM
B) SCM
C) ERP
D) All of these
Q4) Describe the role information plays in enterprise resource planning systems.
Q5) Describe the primary users and primary business benefits of CRM,SCM,and ERP applications.
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Q6) Sales,marketing,and customer service are the primary users of ______ systems.
Chapter 13: Creating Innovative Organizations
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Sample Questions
Q1) The WWW provides access to Internet information,including text,graphics,audio,and video files,through documents that use a special formatting language called ________ markup language.
Q2) Interactivity measures advertising effectiveness by counting visitor interactions with the target ad,including time spent viewing the ad,number of pages viewed,and number of repeat visits to the advertisement.
A)True
B)False
Q3) Through ____________ data,companies can observe the exact pattern of a consumer's navigation through a site.
Q4) A company can reduce its costs by using ebusiness to change its business processes.Which of the following does not represent an example of how a company can reduce its costs through ebusiness?
A) Creating an online travel reservation.
B) Ordering a product online.
C) Researching products to find the lowest price and visiting the store to purchase the item.
D) All of these.
Q5) Describe Web 1.0 along with ebusiness and its associated advantages.
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Chapter 14: E-Business
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Q1) The Internet uses such strong security technologies that ensuring consumer protection is not a challenge for ebusinesses.
A)True
B)False
Q2) An ebusiness model is a plan that details how a company creates,delivers,and generates revenues using the Internet.
A)True
B)False
Q3) An online version of a retail store where customers can shop at any hour is called a(n)_________.
Q4) The blending of videoconferencing with document sharing is the ebusiness tool called web conferencing or a __________.
Q5) Internet marketers must develop ___________ to build strong relationships with customers to ensure loyalty.
A) Consumer trust
B) Consumer testimonials
C) Consumer segmentation
D) Market segmentation
Q6) Barnes and Noble is an example of a _________ -and-mortar business.
Page 16
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Chapter 15: Creating Collaborative Partnerships
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Sample Questions
Q1) A wiki-from the Hawaiian word for quick-is a type of a collaborative web page that allows users to add,remove,and change content.
A)True
B)False
Q2) Mobile business is just now emerging and is also referred to as mcommerce or
Q3) Which of the following is not a topic or feature that is included in Web 3.0?
A) A worldwide database
B) Intelligent applications
C) Social networking
D) Integration of legacy devices
Q4) What is a locally stored URL,or the address of a file or Internet page saved as a shortcut?
A) Website bookmark
B) Social tag
C) Folksonomy
D) Taxonomy
Q5) Web 3.0 refers to static text-based information websites.
A)True
B)False
Page 17
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Chapter 16: Integrating Wireless Technology in Business
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Q1) Which of the following is not an emerging mobile trend indicating ways that consumers and businesses will benefit from mobile technologies?
A) Social networking gets mobilized
B) Mobile TV
C) Multifunction devices become cheaper and more versatile
D) All of these
Q2) Common examples of wireless devices include cellular phones and pagers,GPS,and two-way radios.
A)True
B)False
Q3) Wireless transmissions rely on three types of technology to send data across high-frequency radio ranges that later connect to wired media.Which of the following is not one of the three types of technology?
A) Radio waves (e.g., cellular technology)
B) Microwaves
C) WiMAX
D) Satellite
Q4) Describe the business benefits associated with enterprise mobility.
Q5) Explain the business benefits of using wireless technology.
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Chapter 17: Building Software to Support an Agile Organization
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Sample Questions
Q1) Summarize the different software development methodologies.
Q2) What consists of a series of tiny projects?
A) Waterfall methodology
B) Iterative development
C) Agile methodology
D) All of these
Q3) What is the systems development life cycle?
A) Involves establishing a high-level plan of the intended project and determining project goals.
B) Involves analyzing end-user business requirements and refining project goals into defined functions and operations of the intended system.
C) Involves describing the desired features and operations of the system.
D) The overall process for developing information systems from planning and analysis through implementation and maintenance.
Q4) Which of the following is an issue related to the waterfall methodology?
A) Flaws in accurately defining and articulating the business problem.
B) Managing costs, resources, and time constraints.
C) Assumes users can specify all business requirements in advance.
D) All of these.
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Chapter 18: Managing Organizational Projects
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Q1) What are the three primary variables (or triple constraints)in any project?
A) Time, cost, expense
B) Time, expense, requirements
C) Time, cost, scope
D) Time, cost, quality
Q2) The project management role has several responsibilities in the area of scope.Which of the following answers lists these responsibilities for scope?
A) Communication, requirements, changes
B) Expectations, resources, technology choices
C) Quality, methodology
D) None of these
Q3) A(n)____________ is a temporary endeavor undertaken to create a unique product,service,or result.
Q4) Time,cost,and ___________ are the three primary variables in any project.
Q5) Describe the fundamentals of project management.
Q6) The project management ____________ is an internal department that oversees all organizational projects.
Q7) Project ____________ represent key dates when a certain group of activities must be performed.
Page 20
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Chapter 19: Outsourcing in the 21st Century
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Q1) Explain the business benefits of outsourcing.
Q2) What is the outsourcing option that includes the closest location and direct customer control?
A) Onshore outsourcing
B) Nearshore outsourcing
C) Offshore outsourcing
D) None of these
Q3) Outsourcing is a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems.
A)True
B)False
Q4) Which of the following is a benefit an organization can receive from outsourcing?
A) Financial savings
B) Increased technical abilities
C) Market agility
D) All of these
Q5) Describe why outsourcing is a critical business decision.
Q6) Identify the three primary outsourcing options.
21
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Chapter 20: Developing a 21st-Century Organization
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Sample Questions
Q1) Explain how the integration of business and technology is shaping 21<sup>st</sup>-century organizations.
Q2) Where is the position of IT infrastructure within the organization?
A) Top
B) Middle
C) Bottom
D) Depends on the company as to the position of the IT infrastructure
Q3) What is a technique for identifying and tracking assets and individuals via technologies such as RFID and smart cards?
A) Mobile commerce
B) Telematics
C) Electronic tagging
D) Radio frequency identification
Q4) Which of the following is a benefit a business can receive by deploying the latest in security technology?
A) Fewer disruptions to organizational systems
B) Increased productivity of employees
C) Greater advances in administration
D) All of these
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