Business Information Systems
Textbook Exam Questions
Course Introduction
Business Information Systems explores the role of information technology in modern organizations, focusing on how information systems support business processes, decision-making, and strategic objectives. Students will examine the components and types of business information systems, including management information systems, enterprise resource planning, and customer relationship management systems. Topics also include systems development, data management, e-commerce, cybersecurity, and the ethical and social implications of technology use in business. The course combines theoretical understanding with practical case studies to prepare students for leveraging information systems to improve organizational performance and gain a competitive advantage.
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MIS 9th Edition by Hossein Bidgoli
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14 Chapters
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Page 2
Chapter 1: Information Systems: An Overview
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Q1) In the context of IT jobs in the information systems field,a ____ is typically responsible for providing network and cybersecurity.
A)network administrator
B)cyber police
C)network programmer
D)cyber activist
Answer: A
Q2) In designing a management information system (MIS),the first task is to collect data and analyze it.
A)True
B)False
Answer: False
Q3) _____ is high when customers have many choices and low when they have few choices.
A)Buyer power
B)Threat of new services
C)Rivalry among existing customers
D)Risk of substitute products
Answer: A
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Page 3
Chapter 2: Computers: The Machines Behind Computing
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Q1) To make a computer understand a program,the source code must be first translated into _____ code.
A)ASCII
B)object
C)ternary
D)UTF-8
Answer: B
Q2) What is a motherboard?
Answer: Answers will vary.A motherboard is the main circuit board containing connectors for attaching additional boards.In addition,it usually contains the CPU,Basic Input / Output System (BIOS),memory,storage,interfaces,serial and parallel ports,expansion slots,and all the controllers for standard peripheral devices,such as the display monitor,disk drive,and keyboard.
Q3) Which states a difference between read-only memory (ROM)and random access memory (RAM)?
A)ROM is volatile memory,whereas RAM is nonvolatile memory.
B)ROM is secondary memory,whereas RAM is main memory.
C)ROM is nonvolatile memory,whereas RAM is volatile memory.
D)ROM is main memory,whereas RAM is secondary memory.
Answer: C
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Chapter 3: Database Systems,Data Warehouses,and Data
Marts
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Q1) A database engine converts logical requests from users into their physical equivalents by interacting with other components of the database management system (DBMS).
A)True
B)False
Answer: True
Q2) Discuss some examples of sources for external data.
Answer: Answers will vary.The following are examples of sources for external data: Competitors,customers,and suppliers
Distribution networks
Economic indicators (e.g. ,the consumer price index)
Government regulations
Labor and population statistics
Tax records
Q3) The use of the OR operator in a query form,when using query by example (QBE),means that all conditions must be met.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Personal,Legal,Ethical,and Organizational Issues of Information Systems
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Sample Questions
Q1) According to the Children's Online Privacy Protection Act (COPPA),any information collected from children must have parental consent.
A)True
B)False
Q2) What information can be censored if the content is deemed offensive to a political,religious,or cultural group?
A)Public
B)Private
C)Secretive
D)Abstracted
Q3) What kind of computing promotes a sustainable environment and consumes the least amount of energy?
A)Digital computing
B)Soft computing
C)Green computing
D)Cyber computing
Q4) List eight moral imperatives as put forth by the Association for Computing Machinery (ACM).
Q5) Define the two categories of intellectual property.
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Chapter 5: Protecting Information Resources
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Q1) A(n)_____contains code intended to disrupt a computer,network,or Web site and is usually hidden inside a popular program.
A)Trojan program
B)PageRank
C)exit application
D)withdrawal suite
Q2) List the actions that a firewall can take after examining a packet.
Q3) Which security measure uses a physiological element that is unique to a person and cannot be stolen,lost,copied,or passed on to others?
A)A physical security measure
B)A firewall security measure
C)An e-commerce security measure
D)A biometric security measure
Q4) If a drive in a redundant array of independent disks (RAID)system fails,data stored on it can be reconstructed from data stored on the remaining drives.
A)True
B)False
Q5) Explain the use of callback modems as a nonbiometric security measure.
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Chapter 6: Data Communication: Delivering Information
Anywhere and Anytime
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Q1) In the context of data communication,which of the following is true of e-collaboration?
A)It promotes face-to-face interactions among individuals.
B)It reduces decision makers' effectiveness.
C)It increases the cost involved in data communication.
D)It improves customer service.
Q2) In the context of data communication,a _____ is based on "line of sight."
A)twisted pair wire
B)satellite
C)coaxial cable
D)fiber-optic cable
Q3) Describe a ring topology.
Q4) A _____ is a network operating on a radio frequency (RF),consisting of radio cells,each served by a fixed transmitter.
A)dynamic network
B)mobile network
C)mesh network
D)wired network
Q6) List the common applications of convergence. Page 8
Q5) Describe the two categories of wireless technologies.
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Page 9
Chapter 7: The Internet,Intranets,and Extranets
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Q1) Briefly describe Hypertext Markup Language (HTML).
Q2) In the context of Internet services,which is a drawback of Internet telephony?
A)Voicemails cannot be received on the computer.
B)Users often experience busy lines.
C)Calls cannot be forwarded by users.
D)The call quality is not as good as it is with regular phone lines.
Q3) Which statement is true of geographic top-level domains (TLDs)?
A)They are used to promote business and tourism.
B)They are owned by corporations to control use of their brands.
C)They are limited to members of a defined community.
D)They are used by the organizations that provide information services.
Q4) Which healthcare system can make interactive medical tools available to the public?
A)The well-being model
B)Personal health information systems
C)The out-of-pocket model
D)Medicine endorsement systems
Q5) In the context of Web applications,briefly explain software distribution.
Q6) In the context of Internet telephony,in addition to cost savings,list the other advantages of Voice over Internet Protocol (VoIP).
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Chapter 8: E-Commerce
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Q1) _____ is a method for advertisers to pay for cost per view or cost per click,which is typically one-tenth of a cent.
A)Smart payment
B)Micropayment
C)E-cash
D)E-check
Q2) E-commerce provides product acknowledgements through phone calls and faxes.
A)True
B)False
Q3) E-commerce activities that take place within an organization's data communication network are part of _____ e-commerce.
A)interbusiness
B)agribusiness
C)nonbusiness
D)intrabusiness
Q4) How do companies use business-to-business (B2B)applications?
Q5) Provide examples of organizational e-commerce activities that take place inside an organization.
Q6) Describe micropayments.
11
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Chapter 9: Global Information Systems
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Q1) In the context of a global information system (GIS),a global network must have _____ to guide packets to their destinations.
A)firewalls
B)cookies
C)switching nodes
D)proxy servers
Q2) List the two basic components of a global information system (GIS).
Q3) How do diverse regulatory practices impede the integration process in a global information system (GIS)?
Q4) _____ of a global information system (GIS)concentrates on medium-range activities that move an organization toward achieving long-term goals.
A)Differential support
B)Strategic support
C)Operational support
D)Tactical support
Q5) Describe strategic planning support of a global information system (GIS).
Q6) Explain the importance of managing short-term foreign exchange risks as a requirement for decision making using global information systems (GISs).
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Chapter 10: Building Successful Information Systems
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Q1) Which statement is true of extreme programming (XP)?
A)Developers are allowed to go to the next phase before the completion of the current phase.
B)This method does not allow changes to a system after its delivery to the users.
C)Two programmers perform activities different from the other at different workstations.
D)A system's quality is improved by addressing major issues that have not been examined before.
Q2) In _____ conversion of the implementation phase of the systems development life cycle (SDLC),an analyst introduces an information system in only a limited area of an organization,such as a division or department.
A)parallel
B)direct cutover
C)plunge
D)pilot
Q3) Describe the concept of crowdsourcing.
Q4) Describe the advantages of prototypes.
Q5) Discuss the key features of extreme programming (XP).
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Chapter 11: Enterprise Systems
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Q1) Discuss collaborative planning,forecasting,and replenishment (CPFR)and its advantages.
Q2) Which component of an enterprise resource planning (ERP)system provides information on marketing?
A)The purchasing component
B)The sales component
C)The manufacturing component
D)The accounting component
Q3) Discuss how customer relationship management (CRM)is more than just tracking and organizing contacts with customers.
Q4) In a customer relationship management (CRM)system,e-commerce sites use _____ to send notifications on new products and services.
A)extranets
B)e-mail
C)spectra
D)data-mining tools
Q5) Discuss how electronic data interchange (EDI)is more beneficial when there are more companies in the EDI network.
Q6) Discuss the importance of interaction in managing tacit knowledge.
Page 14
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Chapter 12: Management Support Systems
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Q1) Effective design and implementation of an executive information system (EIS)requires top management support and user involvement.
A)True
B)False
Q2) Which module of an executive information system (EIS)is used by developers to configure data mapping and screen sequencing?
A)administrative
B)builder
C)tracking
D)runtime
Q3) Identify a true statement about decision support systems (DSSs).
A)DSSs facilitate improvements but do not necessarily cause them.
B)DSSs focus on efficiency rather than effectiveness.
C)DSSs take more time than conventional decision-making processes.
D)DSSs generate generic solutions and do not provide one-of-a-kind solutions.
Q4) A user interface enables a decision support system (DSS)to analyze information.
A)True
B)False
Q5) List the major components of a decision support system (DSS).
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Chapter 13: Intelligent Information Systems
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Q1) _____ mimic human expertise in a particular field to solve a problem in a well-defined area.
A)Expert systems
B)Finite-state machines
C)Turing machines
D)Fuzzy logic systems
Q2) Briefly discuss the types of activities performed by a natural-language processing (NLP)system.
Q3) Artificial intelligence (AI)applications and technologies are more intelligent than traditional information systems.
A)True
B)False
Q4) Intelligent agents are used for virtual catalogs.
A)True
B)False
Q5) Contextual computing lacks the ability to tailor a course of action to a user in a particular situation and environment based on what it knows about the user.
A)True
B)False
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Chapter 14: Emerging Trends,Technologies,and Applications
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Q1) Compared with Worldwide Interoperability for Microwave Access (WiMAX),Wireless Fidelity (Wi-Fi)theoretically has faster data transfer rates and a longer range.
A)True
B)False
Q2) Worldwide Interoperability for Microwave Access (WiMAX)is designed for _____ networks.
A)wireless wide area
B)personal area
C)local area
D)wireless metropolitan area
Q3) In the context of virtual reality (VR)technology,the main technology used in an exocentric environment is _____.
A)quick response codes
B)grid computations
C)3D graphics
D)nanotechnologies
Q4) Describe the challenges of representing sound in a virtual reality (VR)system.
Q5) Why do companies consider cost saving as a major advantage of grid computing?
Q6) Discuss the issues with radio frequency identification (RFID)tags.
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