Business Information Systems
Textbook Exam Questions
Course Introduction
Business Information Systems explores the role of information technology in supporting and transforming business operations, decision-making, and competitive strategy. The course introduces students to fundamental concepts such as data management, system development, enterprise resource planning, and the integration of information systems within various business functions. Through practical case studies and real-world applications, students gain an understanding of how organizations leverage information systems to improve efficiency, foster innovation, and gain a strategic advantage in the marketplace. The course also addresses current trends and challenges, including cybersecurity, ethical considerations, and the impact of emerging technologies on business environments.
Recommended Textbook
Experiencing MIS 4th Edition by David M. Kroenke
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Page 2
Chapter 1: The Importance of Mis
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Q1) As a result of Moore's Law,the price/performance ratio of computers has increased dramatically over the years.
A)True
B)False
Answer: False
Q2) Other than development tasks,what are the other roles than you will need to undertake in the use of information systems?
Answer: In addition to development tasks,you will also have important roles to play in the use of information systems.You will need to learn how to employ the system to accomplish your goals.You will also have important ancillary functions as well.For example,when using an information system,you will have responsibilities for protecting the security of the system and its data.You may also have tasks for backing up data.When the system fails,you will have tasks to perform while the system is down as well as tasks to accomplish to help recover the system correctly and quickly.
Q3) Abstract reasoning is the ability to make and manipulate models.
A)True
B)False
Answer: True
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Chapter 2: Business Processes information Systems and Information
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Q1) ________ represent the movement of data from one activity to another.
A)Data charts
B)Data buses
C)Data modules
D)Data flows
Answer: D
Q2) Activities within a business process are shown in ________.
A)circles
B)rectangles
C)squares
D)diamonds
Answer: B
Q3) The outermost components of the symmetrical five-component framework of an IS are data and procedures.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Organizational Strategy information Systems and Competitive Advantage
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Q1) Which of the following is a process implementation principle of competitive advantage?
A)creating a new product
B)enhancing a product
C)establishing alliances
D)differentiating a product
Answer: C
Q2) Distinguish between a primary and a support activity in the value chain.
Answer: Primary activities are business functions that relate directly to the production of the organization's products or services.
Support activities are business functions that assist and facilitate the primary activities.
Q3) Porter defined ________ as the amount of money that a customer is willing to pay for a resource,product,or service.
A)margin
B)profit
C)price
D)value
Answer: D
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Chapter 4: Hardware and Software
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Q1) A gigabyte is 1,024 terabytes.
A)True
B)False
Q2) CPU speed is expressed in cycles called hertz.
A)True
B)False
Q3) How does open source work? How is different from closed source projects?
Q4) When there is not enough memory to load additional programs in the main memory,the operating system removes some programs/data and replaces it with the newly requested programs/data through a process called ________.
A)data labeling
B)force programming
C)memory swapping
D)data paging
Q5) Which of the following is true of a 32-bit CPU?
A)It cannot effectively utilize more than 4GB of main memory.
B)It has a higher speed than any other processor.
C)It is ideal for creating large,complicated spreadsheets.
D)It is more expensive than the 64-bit CPU.
Q6) Briefly describe how a computer works.
Page 6
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Chapter 5: Database Processing
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Q1) Which of the following is true of personal DBMS products?
A)Personal DBMS products are designed for simple database applications.
B)Personal DBMS products support many users.
C)Personal DBMS products can manage databases that span dozens of different magnetic disks.
D)IBM's DB2 is an example of a personal DBMS product.
Q2) Which of the following describes a byte?
A)a character of data
B)a group of rows
C)a collection of data
D)a group of columns
Q3) Paradox and FoxPro are examples of personal DBMS products.
A)True
B)False
Q4) Hypertext Markup Language is an international standard language for processing a database.
A)True
B)False
Q5) What is the function of a database application system?
Q6) What are relational databases?
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Chapter 6: Data Communication and the Cloud
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Q1) The protocols used on the Internet are arranged according to a structure known as the TCP/IP Protocol architecture.
A)True
B)False
Q2) The server tier consists of computers that run a DBMS that processes SQL requests to retrieve and store data.
A)True
B)False
Q3) The ________ is the Internet-based network of browsers and servers that process HTTP or HTTPS.
A)FTP
B)SMTP
C)Web
D)Data link
Q4) The IEEE 802.3 protocol is used for wired LAN connections.
A)True
B)False
Q5) A SOHO LAN requires that a dozen or more computers and printers be connected. A)True
B)False
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Chapter 7: Organizations and Information Systems
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Q1) ________ is the last stage of the customer life cycle.
A)Marketing
B)Customer acquisition
C)Loss
D)Relationship management
Q2) ________ is a person's belief that he or she can be successful at his or her job.
A)Hope
B)Arrogance
C)Faith
D)Self-efficacy
Q3) Explain inter-enterprise information systems.
Q4) When implementing new enterprise systems,the only solution for resolving process issues and providing enterprise process management is ________.
A)communicating the need for the change to the employees
B)developing committees and steering groups
C)establishing clear and absolute contractual guidelines
D)reinforcing employees' sense of self-efficacy
Q5) Write a short note on customer relationship management systems (CRM).
Q6) What is ERP?
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Chapter 8: Social Media Information Systems
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Q1) Crowdsourcing is the dynamic social media process of employing users to participate in product design or product redesign.
A)True
B)False
Q2) Both Web sites and social networking sites present user and responder content,but only social networking applications store and process connection data.
A)True B)False
Q3) SM application providers develop and operate their own custom,proprietary,social networking application software.
A)True
B)False
Q4) According to McAfee,Enterprise 2.0 workers want to be able to navigate content structures such as lists and tables of content.
A)True
B)False
Q5) What is social media?
Q6) How do you respond to social networking problems?
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Chapter 9: Business Intelligence Systems
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Q1) Users in the data mart obtain data that pertain to a particular business function from the data warehouse.
A)True
B)False
Q2) The users in the data mart obtain data that pertain to a particular business function from the ________.
A)data harvester
B)data center
C)data aggregator
D)data warehouse
Q3) Cluster analysis measures the impact of a set of variables on another variable.
A)True
B)False
Q4) Which of the following is true of BigData?
A)BigData refers to data sets that are at least a petabyte in size.
B)BigData has low velocity,meaning that it is generated slowly.
C)BigData can be processed using traditional techniques.
D)BigData analysis does not involve reporting and data mining techniques.
Q5) What is clickstream data?
Q6) Differentiate between static reports and dynamic reports.
11
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Chapter 10: Information Systems Development
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Q1) What are patches and service packs?
Q2) The advantage of ________ installation is that if the system fails,the failure is contained within a limited boundary.
A)phased
B)parallel
C)pilot
D)plunge
Q3) In terms of software design for custom-developed programs,the development team identifies off-the-shelf products and then determines the alterations required.
A)True
B)False
Q4) ________ are IT professionals who understand both business and technology.
A)Systems analysts
B)Programmers
C)Business analysts
D)Beta testers
Q5) Typically,who are part of a systems project team? What are the roles of business analysts and systems analysts?
Q6) What is meant by technical feasibility and organizational feasibility?
Page 12
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Chapter 11: Information Systems Management
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Q1) Microsoft's Azure is an example of SaaS.
A)True
B)False
Q2) In organizations where primary information systems support only accounting and finance activities,a reporting arrangement wherein the CIO reports to the ________ is practical.
A)CEO
B)COO
C)CFO
D)CTO
Q3) The size and structure of the development group depends on whether programs are developed in-house.
A)True
B)False
Q4) As a user,you have a right to have the computing resources you need to perform your work proficiently.
A)True
B)False
Q5) What is the responsibility of the technology office of a firm's IS department?
Page 13
Q6) What is the typical structure of an organization's IS department?
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Chapter 12: Collaboration Information Systems for Decision
Making, Problem Solving, and Project Management
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Q1) Which of the following is true of project data?
A)Schedules,tasks,budgets,and other managerial data are examples of project data.
B)Project data is data that is used to manage the project.
C)A document that describes a recommended solution is project data for a problem-solving project.
D)Project data are not subject to iteration and feedback.
Q2) Archival documents are prepared during the starting phase of project management.
A)True
B)False
Q3) Which of the following tasks is performed during the starting phase of project management?
A)prepare archival documents
B)manage tasks and budget
C)establish team rules
D)determine schedule
Q4) In a collaborative team,group members review each others' work product and revise that product as a result.
A)True
B)False
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Chapter 12: Information Security Management
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Q1) The program code that causes unwanted activity is called the ________.
A)key escrow
B)metadata
C)widget
D)payload
Q2) A ________ pretends to be a legitimate company and sends emails requesting confidential data.
A)hacker
B)phisher
C)drive-by sniffer
D)sniffer
Q3) ________ is the process of transforming clear text into coded,unintelligible text for secure storage or communication.
A)Usurpation
B)Authentication
C)Standardization
D)Encryption
Q4) Pretexting occurs when someone deceives by pretending to be someone else.
A)True
B)False
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Chapter 14: Collaborative Information Systems for Student Projects
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Q1) Which of the following systems provides version control while sharing content?
A)Microsoft SharePoint
B)Google Drive
C)Windows Live SkyDrive
D)File Transfer Protocol
Q2) Why should a team choose to use a collaboration information system?
Q3) The degree of version management is very high in email attachments.
A)True
B)False
Q4) Asynchronous communication occurs when team members do not meet at the same time.
A)True
B)False
Q5) Explain version control with a simple example.
Q6) In version-control systems,shared documents are placed into shared directories called ________.
A)work labs
B)libraries
C)workspaces
D)records
Page 16
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Chapter 15: Introduction to Microsoft Excel 2010
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Q1) What is a spreadsheet in Excel?
Q2) In Excel,the Insert tab is used to add pictures,graphs,and hyperlinks.
A)True
B)False
Q3) The ________ tab is used for configuring the appearance of Excel.
A)View
B)Review
C)Data
D)Home
Q4) In Excel,the wide bar of tools and selections that appears just under the tabs is called the ________.
A)menu tab
B)task pane
C)gridline
D)ribbon
Q5) An Excel worksheet cannot add data based on a pattern.
A)True
B)False
Q6) The real power of Excel lies in its amazing computational capability.Explain.
Q7) Explain the process of inserting rows and columns in Microsoft Excel.
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Chapter 16: Database Design
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Q1) 1: N means that more than one entity is allowed on each side of the relationship and that the number of entities on each side can be different.
A)True
B)False
Q2) The maximum number of entities that can be involved in a relationship is known as maximum cardinality.
A)True
B)False
Q3) Which of the following is true of entities?
A)An identifier's value is associated with every entity in the data model.
B)Entities can only represent a logical construct or transaction,not a physical object.
C)Entities have attributes that describe characteristics of the entity.
D)The relationships between entities are known as attributes.
Q4) An identifier is an attribute whose value is associated with every entity in the data model.
A)True
B)False
Q5) What are the different types of relationships represented in a data model?
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Chapter 17: Using Microsoft Access 2010
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Q1) Which of the following statements is true about naming a new database in Microsoft Access?
A)A user must type the name of his new database in the blank provided under File Name.
B)A user must select the name of his new database from the drop down list provided next to the File name.
C)Access opens the new database with the default name,database 1.
D)Access opens the new database with the default name,database A.
Q2) The description field in Microsoft Access is used mainly for documentation.
A)True
B)False
Q3) Before using a DBMS,the user should have created a(n)________.
A)data model
B)database
C)identifier
D)attribute
Q4) In Microsoft Access,the option to generate a data entry form is present in the Create ribbon.
A)True
B)False
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Chapter 18: Using Excel and Access Together
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Q1) If users subsequently change the Access data,the imported data in Excel will be out-of-date until it is re-imported.
A)True
B)False
Q2) Which of the following shows the correct steps for creating a pie chart in Microsoft Excel?
A)Add-Ins Charts Pie
B)Insert Illustrations Pie
C)Diagrams Illustrations Pie
D)Insert Charts Pie
Q3) Import/export is the process of transferring data from one computer system to another.
A)True
B)False
Q4) To import data into Excel,open Excel,click the Data tab,and in the Get External Data section of that ribbon click From Text.
A)True
B)False
Q5) How can you use Excel to graph Access data?
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Chapter 19: Mobile Systems
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Q1) If the organization wants to own any mobile device that employees connect to its network,the policy must be a part of the employee's contract.
A)True
B)False
Q2) Mobile applications provide context-sensitive chrome,meaning it pops up in the display when appropriate.
A)True
B)False
Q3) Thin-client applications are limited by the capabilities of the browser.
A)True
B)False
Q4) Cloud computing occurs when users move their activities,especially long-running transactions,across devices.
A)True
B)False
Q5) State the primary characteristics of a quality mobile application.
Q6) State the advantages and disadvantages of employee use of mobile systems at work.
Q7) What is just-in-time data?
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Chapter 20: Functional Applications
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Q1) What are the major functions of accounting applications?
Q2) Operations applications are particularly prominent for non manufacturers such as wholesalers and retailers.
A)True
B)False
Q3) Which of the following is a function of the order entry module of operations applications?
A)tracking order through fulfillment
B)recording payment method
C)controlling inventory
D)informing customers of order status
Q4) Accounts receivable applications include features to reconcile payments against purchases.
A)True
B)False
Q5) The accounts payable module of the accounting application ________.
A)helps the company manage inflows and outflows of cash
B)tracks amounts owed by the company to its customers and schedules payments
C)assists management in quantifying goals for revenues and expenses
D)tracks amounts owed to the company by its customers
Page 23
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Chapter 21: Enterprise Resource Planning ERP systems
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Q1) Which of the following sentences about the effect of ERP on midsized organizations is true?
A)In midsized organizations,the IT staff is isolated from senior management.
B)ERP implementation in midsized companies will be part of a strategic process and,once begun,will have the full backing of the entire executive group.
C)IT specialists in midsized organizations are spread very thin and often are in over their heads during an ERP implementation.
D)Midsized organizations employ only one or two IT specialists.
Q2) Which of the following should be considered while implementing the ERP application?
A)compare as-is model to blueprint processes
B)convert to new procedures
C)model current processes "as-is"
D)identify relevant ERP blueprint processes
Q3) An example of a stored procedure would be never to sell certain items at a discount.
A)True
B)False
Q4) Explain ERP application programs.
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Chapter 22: Supply Chain Management
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Q1) In a supply chain,distributors order products from ________.
A)retailers
B)manufacturers
C)customers
D)suppliers
Q2) The three factors of information related to the supply chain are ________.
A)source,channel,and receiver
B)purpose,availability,and means
C)source,purpose,and outcome
D)purpose,means,and outcome
Q3) The only source of revenue in the supply chain is the customer.
A)True
B)False
Q4) The phenomenon in which the variability in the size and timing of orders increases at each stage up the supply chain is referred to as the ________.
A)synergistic effect
B)flanging effect
C)stack effect
D)bullwhip effect
Q5) What are interorganizational business systems?
Page 25
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Chapter 23: Hyper-Social Organizations and Knowledge Management
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Q1) The concepts and language of the hyper-social organization model are market-oriented.
A)True
B)False
Q2) Most in-house systems have considerably more functionality than off-the-shelf products and they are far less expensive to maintain.
A)True
B)False
Q3) The process of creating value from intellectual capital and sharing that knowledge with employees,managers,suppliers,customers,and others who need that capital is referred to as ________.
A)knowledge management
B)value engineering
C)knowledge engineering
D)earned value management
Q4) What are content management systems? Define any three challenges of content management.
Q5) What is the purpose of a rich directory?
Q6) What are expert systems?
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Chapter 24: Database Marketing
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Q1) Decision-tree analysis is a data mining technique that requires a high degree of supervision.
A)True
B)False
Q2) A common business application of decision trees is to classify loans by likelihood of default.
A)True
B)False
Q3) The ratio of confidence to the base probability of buying an item is called support.
A)True
B)False
Q4) RFM can be a useful tool to determine who your best customers are and who hasn't been in to the store in a while.
A)True
B)False
Q5) What are decision trees? How do they classify people into groups?
Q6) RFM scores can be used to concentrate the efforts of salespeople.
A)True
B)False
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Chapter 25: Reporting Systems and OLAP
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Q1) Explain report authoring,management,and delivery.
Q2) In OLAP reports,a dimension refers to an item that is to be processed in the OLAP report.
A)True
B)False
Q3) XML Web service reports are an example of ________ reports.
A)static
B)dynamic
C)OLAP
D)query
Q4) Reporting systems use dedicated indexing systems instead of metadata to prepare and deliver reports to the proper users on a timely basis.
A)True
B)False
Q5) In the OLAP reports,the data item that is to be processed is called ________.
A)measure
B)dimension
C)cube
D)drill
Q6) What is a reporting system? What are the operations performed by them?
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Chapter 26: Geographic Information Systems
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Q1) Vector maps lose their fidelity when their size is doubled or halved.
A)True
B)False
Q2) ________ create GIS systems in response to requirements.
A)Developers
B)Field personnel
C)Business intelligence users
D)Operations personnel
Q3) A map projection is a technique for placing locations on the surface of the earth onto a flat surface.
A)True
B)False
Q4) What is asset tracking?
Q5) Which of the following is true of vector maps?
A)They are easy to create.
B)Once created,they scale perfectly.
C)Their construction does not require any human involvement.
D)They consist of pixels,each of which has some value.
Q6) Differentiate between raster and vector maps.
Q7) What is a map projection?
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Chapter 27: Systems Development Project Management
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Q1) The ________ is the sequence of activities that determine the earliest date by which the project can be completed.
A)Gantt chart
B)critical path
C)baseline
D)scope
Q2) Requirements creep is the process by which a project manager reduces his/her responsibilities for requirements through miniscule rollbacks.
A)True
B)False
Q3) The term "configuration control" refers to a set of management policies,practices,and tools that developers use to maintain control over the project's resources.
A)True
B)False
Q4) The biggest challenge in planning large-scale systems development is scheduling.Describe the three approaches organizations take to address this challenge.
Q5) What is a critical path? How is a critical path analysis done?
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Chapter 28: Agile Development
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Q1) According to the SDLC,the progress from requirements to design to implementation is called the ________ method.
A)life cycle
B)waterfall
C)water cycle
D)scrum
Q2) The waterfall model used by the SDLC is well-suited for building physical things.
A)True
B)False
Q3) Agile development methodologies discourage interaction between developers and customers.
A)True
B)False
Q4) Scrum is a ________ term.
A)rugby
B)polo
C)tennis
D)cricket
Q5) According to the scrum essentials,when is a project said to be done?
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Chapter 29: Business Process Management
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Q1) The relationship between business processes is one-to-many.
A)True
B)False
Q2) The credit-check process is independent of the inclusion or exclusion of new categories of customers.
A)True
B)False
Q3) If the customer's request for special terms is disapproved the cost of checking availability and credit is wasted.
A)True
B)False
Q4) Which of the following steps is the most appropriate,if a company decides to accept more risk and sell to companies with lower credit scores?
A)modifying the credit checking process
B)implementing different ways of checking credit
C)approval of the special terms before checking the credit
D)shipping the inventory directly from the manufacturer,to lower the credit
Q5) How can a change in customers,product lines,and supply chains affect business processes?
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Chapter 30: International Mis
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Q1) If a distributed database contains the same database,it is called a ________ database.
A)mirrored
B)redundant
C)replicated
D)partitioned
Q2) Which of the following is an advantage of functional systems?
A)They facilitate the integration of data across various business functions.
B)Two order processing functional systems located in two different countries need not accommodate language and culture differences.
C)They ensure that organizations do not suffer from islands of automation.
D)They solve the problems of data isolation by integrating data into a database that provides a comprehensive and organization-wide view.
Q3) Internationalization has a huge impact on computer hardware.
A)True
B)False
Q4) World time differences enable global virtual companies to operate 24/7.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 33