Business Information Systems
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Course Introduction
Business Information Systems explores the intersection of information technology and business operations, focusing on how organizations utilize computer-based systems to manage data, support decision-making, and streamline processes. The course covers key topics such as database management, enterprise resource planning, e-commerce, and the strategic value of information systems in gaining a competitive advantage. Students will examine case studies, learn about system development life cycles, and develop skills in analyzing business requirements to effectively implement and manage IT solutions within various organizational contexts.
Recommended Textbook
Experiencing MIS 4th Edition by David M. Kroenke
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Page 2
Chapter 1: The Importance of Mis
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Q1) Explain the difference and the relationship between information technology (IT)and information systems (IS).
Answer: Information technology and information system are two closely related terms,but they are different.IT refers to methods,inventions,standards,and products.IT refers to raw technology,and it concerns only the hardware,software,and data components of an information system.In contrast,an information system is a system of hardware,software,data,procedures,and people that produce information.IT,by itself,will not help an organization achieve its goals and objectives.It is only when IT is embedded into an IS-only when the technology within the hardware,software,and data is combined with the people and procedure components-that IT becomes useful.
Q2) The phenomenal growth of video sharing websites such as YouTube is an example of how Moore's Law can impact the business environment.
A)True
B)False
Answer: True
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3
Chapter 2: Business Processes information Systems and Information
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Q1) Accurate information is information that is based on correct and complete data,and has been processed correctly as expected.
A)True
B)False
Answer: True
Q2) A ________ is a network of activities,roles,resources,repositories,and data flows that interact to accomplish a business function.
A)workgroup
B)task force
C)grid
D)business process
Answer: D
Q3) For data to be worth its cost,an appropriate relationship must exist between the cost of data and its value.
A)True
B)False
Answer: True
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Chapter 3: Organizational Strategy information Systems and Competitive Advantage
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Q1) Collecting,storing,and physically distributing the product to buyers describes which of the following primary activities?
A)inbound logistics
B)sales and marketing
C)outbound logistics
D)operations/management
Answer: C
Q2) Support activities are business functions that relate directly to the production of the organization's products or services.
A)True
B)False Answer: False
Q3) Raising barriers to market entry is a product implementation principle.
A)True
B)False
Answer: False
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Chapter 4: Hardware and Software
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Q1) Magnetic and optical disks are nonvolatile.
A)True
B)False
Q2) Software that provides capabilities common across all organizations and industries is known as ________ software.
A)vertical-market application
B)market-wide
C)horizontal-market application
D)generic-application
Q3) What are the different categories of application programs?
Q4) Which of the following is true of in-house custom-developed software?
A)They are less expensive than off-the-shelf software.
B)The organization has to tailor its applications to the software.
C)They are easy and comparatively cheap to make.
D)Custom-developed software require no adaption even if needs change.
Q5) Main memory of the computer contains instructions for the operating system (OS).
A)True
B)False
Q6) Differentiate between an operating system and an application program.
Q7) Describe how computer data is sized.
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Chapter 5: Database Processing
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Q1) What are the differences between a spreadsheet and a database?
Q2) A ________ is a column or group of columns that identifies a unique row in a table.
A)field
B)record
C)file
D)key
Q3) A group of similar rows is called a ________.
A)table
B)record
C)field
D)matrix
Q4) Explain enterprise DBMS products.
Q5) ________ are used to read,insert,modify,and delete data.
A)Markup language codes
B)Query forms
C)Data entry forms
D)Data access programs
Q6) How does one create a database and its structures?
Q7) How can one prevent the lost-update problem of multi-user processing?
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Chapter 6: Data Communication and the Cloud
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Q1) What is a VPN and how does it work?
Q2) Cable modems provide high-speed data transmission using phone lines.
A)True
B)False
Q3) What are the three important functions of an ISP?
Q4) Devices such as wireless mice and keyboards use ________ to connect to the computer.
A)NIC
B)broadband
C)cable
D)Bluetooth
Q5) A Virtual Private Network (VPN)is a type of LAN.
A)True
B)False
Q6) A ________ is a special-purpose computer that receives and transmits wired traffic on the LAN.
A)protocol
B)switch
C)domain
D)SOHO LAN
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Chapter 7: Organizations and Information Systems
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Q1) Order tracking and account tracking are applications of ________.
A)operations
B)manufacturing
C)sales and marketing
D)customer service
Q2) A workgroup information system is an information system that is shared by a group of people for a particular purpose.
A)True
B)False
Q3) What is ERP?
Q4) Inherent processes are predesigned procedures for using software products,saving organizations from expensive and time-consuming business process reengineering.
A)True
B)False
Q5) Planning and scheduling are applications that fall under ________.
A)manufacturing
B)sales and management
C)accounting
D)customer service
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Chapter 8: Social Media Information Systems
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Q1) Social media ________ create the features and functions of the site,and they compete with one another for the attention of user communities and SM sponsors.
A)application providers
B)collaborators
C)sectors
D)outlets
Q2) According to McAfee's Enterprise 2.0 model,pushing enterprise content to users based on subscriptions and alerts is part of ________.
A)signaling
B)authoring
C)tagging
D)searching
Q3) Since the benefits of Enterprise 2.0 result from emergence,there is no way to control for either effectiveness or efficiency.
A)True
B)False
Q4) How does social capital add value?
Q5) What are the six characteristics of Enterprise 2.0?
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Chapter 9: Business Intelligence Systems
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Q1) What is unsupervised data mining?
Q2) What are business intelligence systems?
Q3) Structured data is data in the form of rows and columns.
A)True
B)False
Q4) A ________ is a data collection that addresses the needs of a particular department or functional area of the business.
A)data mart
B)data center
C)data mine
D)data warehouse
Q5) If the granularity is too coarse,the data can be separated into constituent parts.
A)True
B)False
Q6) What is BigData?
Q7) What are the three primary activities in the business intelligence process?
Q8) BigData has low velocity,meaning that it is generated slowly.
A)True
B)False
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Chapter 10: Information Systems Development
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Q1) Systems development has a broader scope than computer program development.
A)True
B)False
Q2) User involvement is redundant throughout the systems development process.
A)True
B)False
Q3) The third phase of the systems development life cycle is the component design phase.
A)True
B)False
Q4) In a plunge installation,the organization shuts off the old system and starts the new system.
A)True
B)False
Q5) Compared to program development,systems development is ________.
A)narrower in focus
B)less comprehensive
C)broader in scope
D)usually technical in nature
Q6) What is systems development? How is it different from program development?
Page 12
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Chapter 11: Information Systems Management
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Q1) A reliable network means one that can be processed without problems almost all the time.
A)True
B)False
Q2) Exiting from an outsourcing agreement is extremely easy.
A)True
B)False
Q3) As a user of IS,you have a responsibility to ________.
A)avoid reporting trivial problems
B)properly prioritize system problems
C)make hardware modifications to your computer as you see fit
D)install computer patches and fixes that suit your needs
Q4) What is the typical structure of an organization's IS department?
Q5) What is the responsibility of the technology office of a firm's IS department?
Q6) For service oriented outsourcing,the vendor is in the driver's seat.
A)True
B)False
Q7) A technical writer designs and writes computer programs.
A)True
B)False
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Chapter 12: Collaboration Information Systems for Decision
Making, Problem Solving, and Project Management
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Q1) Archival documents are prepared during the starting phase of project management. A)True
B)False
Q2) Which of the following tasks is performed during the planning phase of project management?
A)assign tasks
B)prepare archival documents
C)establish team rules
D)solve problems
Q3) Giving and receiving critical feedback is the single most important collaboration skill.
A)True
B)False
Q4) Which of the following is true of project data?
A)Schedules,tasks,budgets,and other managerial data are examples of project data.
B)Project data is data that is used to manage the project.
C)A document that describes a recommended solution is project data for a problem-solving project.
D)Project data are not subject to iteration and feedback.
Page 14
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Chapter 12: Information Security Management
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Q1) ________ are the patterns that should be downloaded and updated frequently.
A)Data safeguards
B)Patches
C)Antivirus scans
D)Malware definitions
Q2) A user name ________ a user.
A)authenticates
B)identifies
C)conceals
D)encrypts
Q3) Which of the following is true regarding an incident-response plan?
A)The plan should provide decentralized reporting of all security incidents.
B)The plan should require minimal training on the part of employees.
C)The plan should identify critical personnel and their off-hours contact information.
D)The plan should be simple enough to ensure a fast response with limited practice.
Q4) What is the difference between adware and spyware?
Q5) Distinguish between phishing,spoofing,and sniffing.
Q6) How is a Trojan horse different from a worm?
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Chapter 14: Collaborative Information Systems for Student Projects
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Q1) The degree of version management is very high in email attachments. A)True
B)False
Q2) Videoconferencing is likely to be less intrusive than text chat.
A)True
B)False
Q3) The good collaboration tool set includes content management and control,workflow control,online meetings in which participants can view shared whiteboards,applications,and monitors.
A)True
B)False
Q4) Microsoft Project Server is a desktop program that generates files that can be accessed only by one user at a time.
A)True
B)False
Q5) A Google account is not essential to edit Google Docs. A)True
B)False
Q7) What are the three sets of collaboration tools? Page 16
Q6) Why should a team choose to use a collaboration information system?
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Chapter 15: Introduction to Microsoft Excel 2010
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Q1) To save a worksheet in Excel,you use the Save option in the Edit menu.
A)True
B)False
Q2) The rows in an Excel spreadsheet are identified by letters,and the columns are identified by numbers.
A)True
B)False
Q3) The ________ tab is used for configuring the appearance of Excel.
A)View
B)Review
C)Data
D)Home
Q4) Microsoft Help can be accessed by clicking the question mark located in the ribbon bar below the Review tab.
A)True
B)False
Q5) The View tab is used to configure the appearance of Excel.
A)True
B)False
Q6) What are the different ways of entering data into an Excel worksheet?
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Chapter 16: Database Design
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Q1) An identifier is an attribute whose value is associated with every entity in the data model.
A)True
B)False
Q2) Explain the difference between maximum and minimum cardinality.
Q3) Normalization is the process of converting poorly structured tables into two or more well-structured tables.
A)True
B)False
Q4) Database practitioners classify tables into various normal forms according to the kinds of problems they have.
A)True
B)False
Q5) The first step to finding volunteers for a new drive is calling volunteers from previous drives.
A)True
B)False
Q6) How is a data model transformed into a database design?
Q7) What are the different types of relationships represented in a data model?
Page 19
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Chapter 17: Using Microsoft Access 2010
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Q1) Relationships can be defined in Microsoft Access by selecting the ________ tab in the ribbon.
A)Database Tools
B)External Data
C)Connections
D)Add-ins
Q2) Microsoft Access can be used to create and process queries.However,it does not provide a graphical interface for the queries.
A)True
B)False
Q3) In Microsoft Access,different attributes are referred to as ________.
A)data
B)keys
C)entities
D)fields
Q4) Which of the following tabs in Microsoft Access is used to generate reports?
A)Create
B)Data
C)Tools
D)Format
Page 20
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Chapter 18: Using Excel and Access Together
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Q1) Importing data from Access to Excel is easily achieved by clicking the Data tab and directing Excel to get the external data from Access.
A)True
B)False
Q2) Which of the following is an advantage of Microsoft Excel over Microsoft Access?
A)Excel is superior for tracking orders,inventory,and equipment.
B)Excel is superior for tracking people,such as employees and customers.
C)Excel can be used to create better graphs and visual demonstrations.
D)Excel can be used to create better data entry forms and professional reports.
Q3) Which of the following is true of import/export of data from Access to Excel?
A)Data can only be transferred by exporting the data into a text file and then importing that text data.
B)Delimited text files cannot be imported into both Excel and Access.
C)The import/export process maintains an active connection to the source of the data.
D)If data in Access is changed,the data must be re-imported into Excel to be up-to-date.
Q4) What are delimited text files?
Q5) Explain the procedure for creating graphs in Microsoft Excel.
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Chapter 19: Mobile Systems
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Q1) State the advantages and disadvantages of employee use of mobile systems at work.
Q2) Thin-client mobile applications are developed using professional programming languages,such as Objective-C and VB.Net.
A)True
B)False
Q3) Which of the following is true of the "bring your own device" (BYOD)policy?
A)The organization creates secure application services using https that require employee sign-on,but they can be accessed only from a mobile device that is connected to the network.
B)If the organization wants to own any mobile device that employees connect to its network,the policy must be part of the employee's contract.
C)If the employees sign on to the organization's network with their mobile devices,the organization is financially responsible for any damage they do.
D)This policy does not allow the organization to sniff employees' mobile traffic.
Q4) What is just-in-time data?
Q5) What are mobile systems?
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Chapter 20: Functional Applications
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Q1) Inventory tracking requires that items be identified by a number.
A)True
B)False
Q2) Explain the just-in-time (JIT)inventory policy.
Q3) Which of the following is a function of accounting applications?
A)validating payment method
B)managing retained earnings
C)creating and maintaining bill of materials
D)verifying customer credit
Q4) ________ applications record lead data and product interests,and keep records of customer contacts.
A)Lead-generation
B)Lead-tracking
C)Prospect-generation
D)Product-tracking
Q5) Functional systems support a single organizational function.
A)True
B)False
Q6) What are the major functions of accounting applications?
Q7) What are functional systems and functional applications?
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Chapter 21: Enterprise Resource Planning ERP systems
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Q1) Which of the following is an example of a supply chain activity?
A)scheduling
B)sales prospecting
C)procurement
D)cash management
Q2) Which of the following should be considered while implementing the ERP application?
A)compare as-is model to blueprint processes
B)convert to new procedures
C)model current processes "as-is"
D)identify relevant ERP blueprint processes
Q3) An ERP solution includes a database design,initial configuration data,and the company's operational data.
A)True
B)False
Q4) The ERP implementation process is carried out even as the business continues to run on the old system.
A)True
B)False
Q5) Give a brief description of Epicor's ERP products.
Page 24
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Chapter 22: Supply Chain Management
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Q1) Which of the following is an example of interorganizational process?
A)sales force automation system
B)enterprise resource planning system
C)Automated Clearing House system among banks
D)customer relationship management system
Q2) Which of the following is true about the bullwhip effect?
A)Small changes in demand at the supplier are amplified at each stage of the supply chain.
B)It is a natural dynamic that occurs because of the multistage nature of the supply chain.
C)It is strongly associated with erratic consumer demand.
D)It increases the overall profitability of the supply chain.
Q3) Information systems ________.
A)reduce the supply chain speed
B)only partially eliminate the bullwhip effect
C)reduce the cost of inventories but increase their size
D)do not optimize supply chain profitability
Q4) What are interorganizational business systems?
Q5) Explain the bullwhip effect with an example.
Q6) How do information systems affect supply chain performance?
Page 25
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Chapter 23: Hyper-Social Organizations and Knowledge Management
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Q1) Expert systems are easy to maintain.
A)True
B)False
Q2) Rich directories are particularly useful in large organizations where people with particular expertise are unknown.
A)True
B)False
Q3) What are the characteristics of a hyper-social organization?
Q4) Which of the following dynamic process activities involves analyzing the success of an organization in terms of social capital?
A)activate
B)sense
C)measure
D)engage
Q5) What are content management application alternatives?
Q6) What are content management systems? Define any three challenges of content management.
Page 26
Q7) What is knowledge management? How does it benefit an organization?
Q8) What are expert systems?
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Chapter 24: Database Marketing
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Q1) In market-basket terminology,a conditional probability estimate is referred to as
A)support
B)cohesion
C)confidence
D)chance
Q2) The frequency of customer purchases is not a determining factor for RFM score.
A)True
B)False
Q3) A common business application of decision trees is to classify loans by likelihood of default.
A)True
B)False
Q4) In market-basket analysis terminology,confidence refers to the probability that two items will be bought together.
A)True
B)False
Q5) Market-basket analysis is used to explore cross-selling opportunities.
A)True
B)False
Page 28
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Chapter 25: Reporting Systems and OLAP
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Q1) Users can declare that they wish to receive notification of events,say,via email or on their cell phones.These kinds of reports are termed as ________.
A)datums
B)RFM
C)OLAP reports
D)alerts
Q2) For query reports,the report-delivery system serves as an intermediary between the user and the report generator.
A)True
B)False
Q3) Each OLAP cube in a report is a characteristic of the measures in the OLAP report.
A)True
B)False
Q4) Query reports allow the user to dynamically change the report grouping structures.
A)True
B)False
Q5) What is a reporting system? What are the operations performed by them?
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Chapter 26: Geographic Information Systems
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Q1) Which of the following does a raster map consist of?
A)points
B)pixels
C)lines
D)shapes
Q2) A dasymetric map displays colors,shades,or patterns in accordance with category values of underlying data.
A)True
B)False
Q3) A geocode is a set of elevations based on particular values of the earth's radii.
A)True
B)False
Q4) Explain the procedures component of a GIS.
Q5) A geographic information system (GIS)is an information system that captures,stores,analyzes,and displays ________ data.
A)geospatial
B)geosynchronous
C)geological
D)geometric
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Chapter 27: Systems Development Project Management
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Q1) What is a critical path? How is a critical path analysis done?
Q2) Function points can be used to determine the number of lines of code,which can then be used to estimate project schedules.
A)True
B)False
Q3) The trade-off between time and cost is a simple process; the time involved in a project can always be reduced by increasing cost.
A)True
B)False
Q4) A well-managed project will never face problems of diseconomies of scale.
A)True
B)False
Q5) Each task in a systems development project should culminate in one or more ________.
A)deliverables
B)zones
C)segments
D)designs
Q6) What are the characteristics of large-scale systems development projects?
Page 31
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Chapter 28: Agile Development
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Q1) Why is the SDLC losing credibility?
Q2) In a model where requirements change periodically,the waterfall method works well. A)True
B)False
Q3) Scrum is distinguished from other agile development methodologies,in part,by the way that it uses requirements to drive planning and scheduling.
A)True
B)False
Q4) According to agile development methodologies,testing never involves the business customer.
A)True
B)False
Q5) Agile development methodologies advocate the design of the complete system at the beginning.
A)True
B)False
Q6) In a scrum,who is a product owner?
Q7) In a scrum,who is a scrum master? What are his/her responsibilities?
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Chapter 29: Business Process Management
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Q1) In which of the following situations may credit checking be the first step in the procedure of processing an order?
A)during recession
B)during a merger
C)during an acquisition
D)during an amalgamation
Q2) Which of the following is an example of a departmental scope?
A)bills receivable
B)enterprise resource management
C)accounts payable
D)customer relationship management
Q3) Which of the following is the first step in the business process management (BPM)cycle?
A)creating system components
B)creating models of business processes
C)implementing the needed business processes
D)assessing business process effectiveness
Q4) Business processes and information systems are the same thing.
A)True
B)False
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Chapter 30: International Mis
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Q1) Which of the following is an advantage of functional systems?
A)They facilitate the integration of data across various business functions.
B)Two order processing functional systems located in two different countries need not accommodate language and culture differences.
C)They ensure that organizations do not suffer from islands of automation.
D)They solve the problems of data isolation by integrating data into a database that provides a comprehensive and organization-wide view.
Q2) The process of making a computer program work in a second language is called ________.
A)differentiating
B)stringing
C)localizing
D)optimizing
Q3) Which of the following components of an information system is least impacted by internationalization?
A)computer hardware
B)software applications
C)data
D)procedures
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