Business Information Systems
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Course Introduction
Business Information Systems explores the integration of information technology solutions within business environments to improve organizational efficiency and decision-making. The course covers the fundamentals of information systems, including hardware, software, networks, databases, and security. Students will examine how businesses leverage data and digital tools to solve problems, innovate, and achieve strategic goals. Topics such as enterprise systems, e-commerce, business analytics, and the ethical and societal impacts of information technology are also addressed, preparing students to effectively manage and utilize information systems in a variety of business contexts.
Recommended Textbook
Using MIS 8th Edition by David M. Kroenke
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Chapter 1: The Importance of MIS
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Q1) Because of Moore's Law, the cost of data processing, communications, and storage is essentially zero.
A)True
B)False
Answer: True
Q2) Abstract reasoning is the ability to ________.
A) develop ideas and plans with others when performing tasks
B) make and manipulate models
C) act quickly on a problem
D) provide and receive critical feedback
Answer: B
Q3) ________ states that the number of transistors per square inch on an integrated chip doubles every 18 months.
A) Nielsen's Law
B) Faraday's Law
C) Moore's Law
D) Newton's Law
Answer: C
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Chapter 2: Collaboration Information Systems
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Q1) According to J. Richard Hackman, what are the three primary criteria for judging team success?
Answer: According to J.Richard Hackman, there are three primary criteria for judging team success: (1)successful outcome, (2)growth in team capability, and (3)meaningful and satisfying experience.
Q2) Which of the following is a comprehensive tool for communication?
A) Google Hangouts
B) SharePoint
C) Google Drive
D) Microsoft Lync
Answer: D
Q3) Determining the reorder quantity of an item in inventory by using a formula is an example of an unstructured decision.
A)True
B)False
Answer: False
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Chapter 3: Strategy and Information Systems
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Q1) The difference between the total value added and the total costs incurred is called the ________ of the value chain.
A) actual value
B) total margin
C) total revenue
D) gross turnover
Answer: B
Q2) The International Zoological club publishes a monthly magazine for zoology enthusiasts. Members are required to pay an initial fee to cover the first two years of the subscription when registering with The International Zoological club. Which competitive advantage is the International Zoological club creating?
A) raising barriers to market entry
B) establishing alliances
C) locking in customers
D) standardizing the product
Answer: C
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Chapter 4: Hardware, Software, and Mobile Systems
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Q1) Which of the following is an example of vertical-market application software?
A) inventory tracking software for an automobile manufacturer
B) Tally software that is used to maintain business and personal accounts
C) Adobe suite used by graphic designers
D) Microsoft PowerPoint used to create presentations
Q2) Which of the following statements is True about self-driving cars?
A) increase in fuel consumption
B) expensive and complex
C) reduction in car insurance cost
D) fewer accidents take place
Q3) Machine code ________.
A) is understandable by humans
B) cannot be modified by humans
C) is written by humans
D) cannot be processed by computers
Q4) Bits are grouped into 8-bit chunks called ________.
A) switches
B) strings
C) bytes
D) kilobytes
Page 6
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Chapter 5: Database Processing
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Q1) ________ refers to data collections that are characterized by huge volume, rapid velocity, and great variety.
A) BigData
B) NoSQL
C) Dynamo
D) Hadoop
Q2) ________ allow users to read, insert, modify, and delete data in a database.
A) Reports
B) Forms
C) Queries
D) Operations
Q3) Describe entities in the context of data models.
Q4) A primary key in a database is a ________.
A) group of rows that identifies a unique table or file
B) column or group of columns that identifies a unique row in a table
C) group of fields or columns that represent metadata
D) group of tables or files formed to identify a unique field or row
Q5) What is a database application?
Q6) Explain the role of users in the database development process.
Q7) What is the purpose of a database?
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Chapter 6: The Cloud
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Q1) An Internet is a network of networks that connects LANs, WANs, and other internets.
A)True
B)False
Q2) A URL consists of a protocol followed by a domain name or public IP address.
A)True
B)False
Q3) IEEE LAN protocols always start with the numbers 802.
A)True
B)False
Q4) The owner of a domain name can change the affiliated IP addresses at its discretion.
A)True
B)False
Q5) https is the secure version of http.
A)True
B)False
Q6) ftp is the protocol used mainly for email transmissions.
A)True
B)False
Page 8
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Chapter 7: Processes, Organizations, and Information Systems
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Q1) Which of the following workgroup processes is related to manufacturing?
A) order entry and tracking
B) finished goods inventory management
C) product and brand management
D) capacity planning and scheduling
Q2) Explain the nature of the database component of an ERP solution.
Q3) Which of the following workgroup processes is related to human resources?
A) lead tracking
B) customer support
C) assessment
D) order management
Q4) Gap identification is a major task when implementing enterprise systems.
A)True
B)False
Q5) SAP and Oracle are the highest ranked ERP vendors in the market.
A)True
B)False
Q6) CRM is an example of a structured inter-enterprise information system.
A)True
B)False Page 9
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Chapter 8: Social Media Information Systems
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Q1) The characteristics of McAfee's Enterprise 2.0 model are given by the acronym SLATES; L in SLATES stands for ________.
A) local network
B) links
C) language
D) leader
Q2) The primary risk of peer-to-peer support in social media and customer service is loss of privacy.
A)True
B)False
Q3) The freemium revenue model allows advertisers to display ads to potential customers for free and pay only when the customer clicks.
A)True
B)False
Q4) Social media (SM) communities may provide better and faster problem solutions to complex supply chain problems.
A)True
B)False
Q5) How do companies earn revenue from social media?
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Chapter 9: Business Intelligence Systems
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Q1) A value of 999-999-9999 for a U.S. phone number is an example of dirty data for business intelligence (BI) purposes.
A)True
B)False
Q2) Which of the following statements is True of source data for a business intelligence (BI) system?
A) It refers to the organization's metadata.
B) It refers to data that the organization purchases from data vendors.
C) It refers to the detailed level of data.
D) It refers to the hierarchical arrangement of criteria that predict a classification or a value.
Q3) In marketing transactions, the fact that customers who buy product X also buy product Y creates a cross-selling opportunity.
A)True
B)False
Q4) All management data needed by any of the business intelligence (BI) servers is stored in metadata.
A)True
B)False
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Chapter 10: Information Systems Security
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Q1) A new hire must seek out the employer's security policy if it is not discussed in new-employee training.
A)True
B)False
Q2) A Trojan horse is a virus that masquerades as a useful program or file.
A)True
B)False
Q3) Define threat, vulnerability, safeguard, and target.
Q4) Firewalls produce ________ that include lists of all dropped packets, infiltration attempts, and unauthorized access attempts from within the firewall.
A) honeypots
B) blogs
C) activity logs
D) Rich Site Summary (RSS) feeds
Q5) Nonword passwords are vulnerable to brute force attacks.
A)True
B)False
Q6) What is the basic information that a security policy must stipulate?
Q7) What are spyware and adware programs?
Page 13
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Chapter 11: Information Systems Management
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Q1) List the major functions of the information systems (IS) department.
Q2) Freeing up management time is a reason that some companies choose to outsource.
A)True
B)False
Q3) If an organization runs information systems that provide little support to accounting, its chief information officer will most likely report to the ________.
A) chief financial officer
B) chief executive officer
C) director of information services
D) chief technology officer
Q4) A(n) ________ is a group of senior managers from the major business functions that works with the chief information officer (CIO) to set the information systems (IS) priorities and decide among major IS projects and alternatives.
A) steering committee
B) discussion forum
C) IS department
D) directors committee
Q5) Explain the risks associated with ending an outsourcing agreement.
Q6) List any four rights of users of information systems.
Page 14
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Chapter 12: Information Systems Development
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Q1) What are the types of arrows used in the swim-lane layout of Business Process Modeling Notation (BPMN)?
Q2) Tasks in the ________ phase of the systems development life cycle (SDLC) are to build and test system components, and to convert users to the new system.
A) system definition
B) component design
C) system maintenance
D) system implementation
Q3) User involvement is critical throughout the system development process.
A)True
B)False
Q4) In the swim-lane layout for modeling business processes, each role is given its own swim lane.
A)True
B)False
Q5) Once the as-is model has been documented, that model can then be analyzed for problems or for improvement opportunities.
A)True
B)False
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