Business Information Systems Project Management
Mock Exam
Course Introduction
This course explores the principles and practices of managing information systems projects within contemporary business environments. Students will examine project management methodologies, tools, and techniques specifically tailored to business information systems, including project planning, scheduling, budgeting, risk management, quality assurance, and resource allocation. The course emphasizes the importance of aligning IT projects with organizational goals, effective team collaboration, stakeholder communication, and agile project management. Participants will engage in case studies and hands-on activities to develop skills necessary for successfully leading and delivering IT projects that provide strategic value to organizations.
Recommended Textbook
Information Technology Project Management 9th Edition by Kathy Schwalbe
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Page 2
Chapter 1: Introduction to Project Management
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Sample Questions
Q1) Which objective is true of projects?
A) They have an indefinite beginning and end.
B) They have a unique purpose.
C) They are developed using regressive elaboration.
D) They are permanent in nature.
Answer: B
Q2) "What is the project's budget?" This is an example of a project's _____ constraint. Answer: cost
Q3) Which of the following is true of program managers?
A) They report to project managers who represent the next level in the hierarchy.
B) They recognize that managing a program is simpler than managing a project.
C) They provide leadership and direction for project managers heading the projects within a program.
D) They are responsible solely for the delivery of project results.
Answer: C
Q4) The term "_____" refers to work done in organizations to sustain the business. Answer: Operations
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3
Chapter 2: The Project Management Information Technology Context
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Sample Questions
Q1) In organizational culture, what does control refer to?
A) The degree to which the organization monitors and responds to changes in the external environment
B) The degree to which rules, policies, and direct supervision are used to oversee employee behavior
C) The degree to which management focuses on outcomes rather than on techniques and processes used to achieve results
D) The degree to which employees are encouraged to be aggressive, innovative, and risk seeking
Answer: B
Q2) Most colleges and universities have very strong functional organizations. A)True
B)False
Answer: True
Q3) Sprint planning is part of the basic ______.
Answer: Scrum framework
Q4) The _____ life cycle model is used when risk must be tightly controlled and when changes must be restricted after the requirements are defined.
Answer: waterfall
4
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Chapter 3: The Project Management Process Groups
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Sample Questions
Q1) Which process involves gaining stakeholder and customer acceptance of the final products and services and bringing the project, or project phase, to an orderly end?
A) executing
B) closing
C) planning
D) monitoring
Answer: B
Q2) Which is an example of a pre-initiation task?
A) Drawing up a work breakdown structure
B) Developing a business case for a project
C) Drafting the project charter
D) Identifying stakeholders
Answer: B
Q3) What processes include defining and authorizing a project or project phase?
A) Initiating
B) Planning
C) Executing
D) Monitoring and controlling
Answer: A
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Page 5
Chapter 4: Project Integration Management
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Sample Questions
Q1) _____ are new requirements imposed by management, government, or some external influence.
Q2) What are the methods for categorizing information technology projects?
Q3) A summary of the planned approach for managing the project should describe stakeholder needs and expectations, important assumptions, and constraints.
A)True
B)False
Q4) Which stage of information technology planning outlines business processes that are central to achieving strategic goals and helps determine which ones could most benefit from information technology?
A) project planning
B) business area analysis
C) resource allocation
D) information technology strategy planning
Q5) It is necessary that IT project managers have prior technical experience in creating and managing IT products.
A)True
B)False
Q6) _____ refer to chances to improve the organization.
Page 6
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Chapter 5: Project Scope Management
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Sample Questions
Q1) Information from the project charter provides a basis for further defining the project scope.
A)True
B)False
Q2) Which output documents how project needs will be analyzed, documented, and managed?
A) requirements traceability matrix
B) requirements management plan
C) WBS
D) project scope statement
Q3) Describe the process of scope validation.
Q4) Mind mapping allows people to write and even draw pictures of ideas in a nonlinear format.
A)True
B)False
Q5) Which task is at the lowest level of the WBS?
A) variance
B) objective
C) deliverable
D) work package
Page 7
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Chapter 6: Project Schedule Management
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Q1) _____ occurs when a resource works on more than one task at a time.
Q2) What is the first process involved in project schedule management?
A) defining activities
B) estimating activity durations
C) planning schedule management
D) sequencing activities
Q3) A drawback of the precedence diagramming method is that it cannot be used unless dummy activities are employed.
A)True
B)False
Q4) After defining project activities, the next step in project schedule management is developing the schedule.
A)True
B)False
Q5) Which dependencies do AOA network diagrams use?
A) start-to-start
B) finish-to-start
C) finish-to-finish
D) start-to-finish
Q6) Describe critical path analysis. How is the critical path calculated?
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Chapter 7: Project Cost Management
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Q1) In practice, many people find that using a combination or hybrid approach involving analogous, bottom up, and/or parametric modeling provides the best _____.
Q2) What is another term used for budget?
A) earned value
B) actual cost
C) indirect cost
D) planned value
Q3) The main goal of which process is to produce a cost baseline for measuring project performance and project funding requirements?
A) cost budgeting
B) cost planning
C) cost controlling
D) cost estimating
Q4) Budgetary estimates are made even before a project is officially started.
A)True
B)False
Q5) The main outputs of the _____ process are activity cost estimates, basis of estimates, and project document updates.
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Chapter 8: Project Quality Management
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Q1) Which term is used for the ability of a product to be used as it was intended?
A) conformance to requirements
B) fitness for use
C) critical chain scheduling
D) free slack
Q2) Which process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling?
A) quality planning
B) quality certification
C) quality assurance
D) quality control
Q3) What cost is the price of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range?
A) prevention cost
B) appraisal cost
C) internal failure cost
D) external failure cost
Q4) In the DMAIC process, the letter "C" stands for _____.
Q5) _____ involves choosing part of a population of interest for inspection.
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Chapter 9: Project Resource Management
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Q1) According to Maslow, only after meeting _____ needs can individuals act upon growth needs.
Q2) _____ issues that affect how people work and how well they work include motivation, influence and power, and effectiveness.
Q3) People who need institutional power or social power want to organize others to further the goals of the organization.
A)True
B)False
Q4) Herzberg called factors that cause job satisfaction _____.
Q5) What theory emphasizes factors such as job rotation, broadening of skills, generalization versus specialization, and the need for continuous training of workers?
A) Theory W
B) Theory X
C) Theory Y
D) Theory Z
Q6) Resource _____ aims to minimize period-by-period variations in resource loading by shifting tasks within their slack allowances.
Q7) _____ power is getting people to do things based on a position of authority.
Page 11
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Chapter 10: Project Communications Management
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Q1) A(n) _____ is a document that guides project communications.
Q2) Which communication method is most appropriate for assessing the commitment of project stakeholders?
A) wiki
B) e-mail
C) website
D) meeting
Q3) According to research by Albert Mehrabian, which is NOT a way that information is communicated through face-to-face interaction?
A) body language
B) written content
C) spoken content
D) tone of voice
Q4) _____ communication happens when two or more people to exchange information via meetings, phone calls, or video conferencing.
Q5) The communications management plan varies with the needs of the project.
A)True
B)False
Q6) _____ are normally provided as status reports or progress reports.
Page 12
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Chapter 11: Project Risk Management
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Q1) Which process involves determining what risks are likely to affect a project and documenting the characteristics of each?
A) identifying risks
B) planning risk management
C) performing qualitative risk analysis
D) performing quantitative risk analysis
Q2) _____ is the process of understanding what potential events might hurt or enhance a particular project.
Q3) The _____ lists the relative probability of a risk occurring and the relative impact of the risk occurring.
A) Top Ten Risk Item Tracking chart
B) requirements traceability matrix
C) probability/impact matrix
D) expectations management matrix
Q4) A(n) _____ is a list of risks that are low priority, but are still identified as potential risks.
Q5) Risk _____ refers to reducing the impact of a risk event by reducing the probability of its occurrence.
Q6) Explain decision trees and expected monetary value.
Page 13
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Chapter 12: Project Procurement Management
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Sample Questions
Q1) Make-or-buy analysis involves comparing the internal costs of providing a product with the cost of outsourcing.
A)True
B)False
Q2) What are some of the advantages that outsourcing offers which is encouraging many companies to adopt it?
Q3) In project procurement management, which is one of the main outputs of the conducting procurement process?
A) selected seller
B) procurement management plan
C) procurement statement of work
D) closed procurement
Q4) An FP-EPA contract carries the least risk for a supplier.
A)True
B)False
Q5) _____ are oral or written acts or omissions by someone with actual or apparent authority that can be construed to have the same effect as a written change order.
Q6) List and briefly describe the main processes of project procurement management.
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Chapter 13: Project Stakeholder Management
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Q1) Stakeholders might change during a project due to employee turnover, partnerships, and other events.
A)True
B)False
Q2) Doctors who actively participate in a project related to using information technology for chronic health problems would be examples of which stakeholder?
A) supportive
B) leading C) resistant D) neutral
Q3) _____ can be perceived as enemies or allies by stakeholders depending on the outcomes of a project.
Q4) Key stakeholders need not be invited to participate in a kick-off meeting. A)True
B)False
Q5) A(n) _____ stakeholder is aware of the project yet resistant to change.
Q6) You can create a(n) _____ to group stakeholders based on their level of authority (power) and their level of concern (interest) for project outcomes.
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