Business Information Systems
Midterm Exam
Course Introduction
Business Information Systems explores the role of information technology in supporting organizational processes, decision-making, and strategies. The course covers fundamental concepts such as system components, databases, networking, and enterprise resource planning, while examining how businesses use these systems to improve efficiency, gain competitive advantages, and respond to market changes. Practical applications include the analysis and design of information systems, the integration of new technologies, and the consideration of ethical and security issues related to business data. Through case studies and projects, students gain hands-on experience in evaluating and implementing information systems within various organizational contexts.
Recommended Textbook
Essentials of MIS Global 11th Edition by Kenneth
C.; Laudon
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Page 2
Chapter 1: Information Systems in Global Business Today
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Sample Questions
Q1) You need to know something about the hierarchy and culture of the company in order to understand how a specific business firm uses information systems
A)True
B)False
Answer: True
Q2) ________ is data that has been shaped into a form that is meaningful to human beings.
Answer: Information
Q3) ________ is known as the enormous volume of data generated by Internet activity, such as Web traffic and e-mail.
Answer: Big data
Q4) This chapter discusses how each organization has its own culture and sets of values shared by most of its members. What kind of shared values might you find at a law firm? Answer: Shared values at a law firm might be: The legal system works, the legal system is fair, lawyers help people, and people need help with the legal system because it is complicated.
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Chapter 2: Global E-Business and Collaboration
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Sample Questions
Q1) FWO's use of SharePoint for project management is an example of using information systems to achieve which business objective?
A) customer and supplier intimacy
B) survival
C) improved decision making
D) operational excellence
Answer: C
Q2) Your aunt has asked you for your suggestions to make her business, a local sandwich shop, more efficient. Describe at least three types of business processes that a sandwich shop has. Can any be better coordinated through the use of information systems?
Answer: The business processes of a sandwich shop would include: Taking orders, making sandwiches, selling to the customer, ordering supplies, opening the store, closing the store, cleaning the store, paying employees, hiring employees, paying creditors and vendors, creating financial statements, paying taxes, managing cash. Many of these processes could be helped by better information systems, specifically those that require recorded data, such as any financial processes (payments, cash management, taxes, salaries) and information gathered from and distributed to employees.
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Chapter 3: Information Systems, Organizations, and Strategy
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Sample Questions
Q1) Amazon's use of the Internet as a platform to sell books more efficiently than traditional bookstores illustrates a use of information services for A) low-cost leadership.
B) marketing effectiveness.
C) focusing on market niche.
D) strengthening supplier intimacy.
E) developing synergies.
Answer: A
Q2) The divergent viewpoints about how resources, rewards, and punishments should be distributed, and the struggles resulting from these differences are known as A) culture.
B) politics.
C) structure.
D) viewpoints.
E) variance.
Answer: B
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5
Chapter 4: Ethical and Social Issues in Information Systems
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Sample Questions
Q1) Spam is legally defined as any e-mail that is unsolicited.
A)True
B)False
Q2) Companies can't realistically create error-free software because
A) any programming code is susceptible to error.
B) it is too expensive to create perfect software.
C) errors can be introduced in the maintenance stage of development.
D) any software of any complexity will have errors.
E) many errors are brought on by the user's operating system.
Q3) Key differences between software and books include all of the following except
A) software contains more information than a book.
B) software is less easily inspected than a book.
C) software products are more easily compared to each other than books.
D) software is understood to be more fallible than a book.
E) it is more difficult to inspect software for flaws.
Q4) Software programs were unprotected by copyright law until the early 1990s.
A)True
B)False
Q5) Define the basic concepts of responsibility, accountability, and liability as applied to ethical decisions. How are these concepts related?
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Chapter 5: It Infrastructure and Emerging Technologies
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Q1) SANs maintain a series of servers and provide fee-paying subscribers with space to maintain their Web sites.
A)True
B)False
Q2) Which of the following is the most popular mobile operating system?
A) Linux
B) Android
C) Chrome OS
D) iOS
E) Unix
Q3) Which type of computing refers to firms purchasing computing power from remote providers and paying only for the computing power they use?
A) on-demand
B) grid
C) edge
D) autonomic
E) quantum
Q4) Distinguish between cloud computing, green computing, and quantum computing.
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Chapter 6: Foundations of Business Intelligence: Databases and Information Management
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Sample Questions
Q1) The process of streamlining data to minimize redundancy and awkward many-to-many relationships is called
A) normalization.
B) data scrubbing.
C) data cleansing.
D) data defining.
E) optimization.
Q2) A database record is a grouping of characters into a word, a group of words, or a complete number.
A)True
B)False
Q3) Data scrubbing is a more intensive corrective process than data cleansing.
A)True
B)False
Q4) NoSQL technologies are used to manage sets of data that don't require the flexibility of tables and relations.
A)True
B)False
Q5) What are the differences between data mining and OLAP? When would you advise a company to use OLAP?
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Chapter 7: Telecommunications, the Internet, and Wireless Technology
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Q1) Which type of network would be most appropriate for a business that comprised three employees and a manager located in the same office space, whose primary need is to share documents?
A) MAN
B) domain-based LAN
C) peer-to-peer network
D) WAN
E) SAN
Q2) A network that spans a city, and sometimes its major suburbs as well, is called a
A) CAN.
B) MAN.
C) LAN.
D) WAN.
E) WSN.
Q3) Wikis allow visitors to change or add to the original posted material.
A)True
B)False
Q4) What are the business advantages of using voice over IP (VoIP) technology?
Page 9
Q5) What has made the Google search engine so successful?
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Chapter 8: Securing Information Systems
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Q1) In 2013, Panda Security reported approximately 30 million new kinds of malware strains.
A)True
B)False
Q2) Most antivirus software is effective against
A) only those viruses active on the Internet and through e-mail.
B) any virus.
C) any virus except those in wireless communications applications.
D) only those viruses already known when the software is written.
E) only viruses that are well-known and typically several years old.
Q3) Statements ranking information risks and identifying security goals are included in a(n)
A) security policy.
B) AUP.
C) risk assessment.
D) business impact analysis.
E) business continuity plan.
Q4) Why is software quality important to security?
What specific steps can an organization take to ensure software quality?
Q5) What are the security challenges faced by wireless networks?
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Chapter 9: Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
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Sample Questions
Q1) A suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes best describes
A) process management software.
B) ERP systems.
C) groupware.
D) application software.
E) supply chain management systems.
Q2) Identify two supply chain models. Which is better?
Q3) From your reading of the Scott's Miracle-Gro case study, the company implemented SAP and JDA enterprise and supply chain planning systems to solve what problems?
A) lack of brand recognition
B) lack of coordination among production facilities
C) poor supply chain visibility for management
D) shoddy record-keeping
E) coordination issues caused by the merger of Scott's and MiracleGro
Q4) Identify at least four benefits and four challenges of enterprise systems.
Q5) What additional complexities are faced in global supply chains? How does the Internet help in managing global supply chains?
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Chapter 10: E-Commerce: Digital Markets, Digital Goods
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Q1) All previous mass media in modern history, including the printing press, use a broadcast model where content is created in a central location by experts.
A)True
B)False
Q2) All of the following are activities related to establishing a Web presence except for A) search.
B) affiliates.
C) apps.
D) newsletters.
E) display.
Q3) Web personalization is used primarily as a major marketing tool.
A)True
B)False
Q4) Traditional online marketing, such as display ads, is still the majority of all online marketing.
A)True
B)False
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Chapter 11: Managing Knowledge
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Q1) The model of human knowledge used by expert systems is referred to as
A) the knowledge base.
B) CBR.
C) a neural network.
D) AI.
E) an inference engine.
Q2) In this technique, descriptions of past experiences of human specialists are stored in a database for later retrieval when the user encounters a situation with similar characteristics.
A) CBR
B) fuzzy logic
C) data mining
D) LMS
E) expert systems
Q3) Which of the following is not used to capture tacit knowledge?
A) expert system
B) case-based reasoning
C) fuzzy logic
D) neural network
E) knowledge base
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Chapter 12: Enhancing Decision Making
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Q1) A geographic information system is a decision support system designed specifically to work with spatial information.
A)True
B)False
Q2) GDSS
A) require a small number of attendees in order to maintain high levels of productivity. B) enable increasing a meeting size without reducing productivity.
C) include specific procedures for priority ranking the order in which participants can respond.
D) utilize shared desktop computers to foster collaboration.
E) are designed specifically for decision making by people working as a group in the same location.
Q3) The classical model of management does not address what exactly managers do when they plan, decide things, and control the work of others.
A)True
B)False
Q4) Describe MIS and DSS and differentiate between them.
Q5) What is the business value of a DSS?
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Chapter 13: Building Information Systems
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Sample Questions
Q1) ________ development focuses on rapid delivery of working software by breaking a large project into a series of small sub-projects that are completed in short periods of time using iteration and continuous feedback.
A) Agile
B) Rapid application
C) Joint application
D) Object-oriented
E) Traditional
Q2) Documentation reveals how well a system works from both a technical and end-user standpoint.
A)True
B)False
Q3) You are consulting for the information technology division of a state university to guide and facilitate the design of a new system for handling college applications, which has previously been handled entirely with a paper-based process. They would like to set up a system by which prospective students can apply online. Describe in detail their first steps and any studies they should perform before designing the new information system.
Q4) Discuss the role and influence the user plays in software development.
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Chapter 14: Managing Projects
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Q1) The design of jobs, health issues, and the end-user interface of information systems are all considerations in the field of ergonomics.
A)True
B)False
Q2) The most widely used project management software today is
A) Vertabase.
B) IBM Project Guide.
C) Microsoft Project.
D) Microsoft Excel.
Q3) What is the purpose of using a real options pricing model to estimate the potential value of an information systems project?
Q4) To best evaluate, from a financial standpoint, an IT investment whose benefits cannot be firmly established in advance, you would use
A) capital budgeting.
B) the real option pricing model.
C) a scoring model.
D) the net present value.
E) a portfolio analysis.
Q5) The ________ is the part of the system that users interact with.
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Chapter 15: Managing Global Systems
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Q1) What are the four specific types of business challenges to global business systems? Which one do you think will be easiest to solve? Why?
Q2) Global business drivers can be divided into two groups: general cultural factors and specific business factors.
A)True
B)False
Q3) In cooptation
A) the new global system replaces all unit systems, including systems in the home territory.
B) the systems used on the company's home country are modified to communicate with the systems of foreign units so that each unit can retain their unique business processes.
C) the systems of specific foreign units are chosen to duplicate for use by other units.
D) opponents to a planned global system are brought into the process of designing and implementing the solution.
E) all the relevant parties are asked to participate in the design of global systems.
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