

Business Information Systems
Final Test Solutions
Course Introduction
Business Information Systems explores the integration of information technology within the modern business environment, focusing on how digital solutions support organizational objectives and decision-making. The course covers the fundamentals of information systems, including hardware, software, databases, and networking, as well as their strategic roles in business processes. Students analyze case studies illustrating how companies leverage technology for competitive advantage, operational efficiency, and innovation. Emphasis is placed on the ethical, legal, and global considerations in deploying information systems and the importance of aligning IT strategies with organizational goals. Practical skills in system analysis, design, and management are developed to prepare students for real-world business challenges.
Recommended Textbook
Experiencing MIS 3rd Edition by David M. Kroenke
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33 Chapters
1799 Verified Questions
1799 Flashcards
Source URL: https://quizplus.com/study-set/1047

Page 2

Chapter 1: The Importance of MIS
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81 Verified Questions
81 Flashcards
Source URL: https://quizplus.com/quiz/20753
Sample Questions
Q1) If you are provided with an unfamiliar program and are asked to use it,you are being tested on your ability to effectively collaborate.
A)True
B)False
Answer: False
Q2) Define Moore's Law and explain how the phenomenon it describes affects the technology business.
Answer: Moore's Law states that the number of transistors per square inch on an integrated chip doubles every eighteen months.The more common version of this is expressed as "The speed of a computer chip doubles every eighteen months" which is incorrect.Due to the impact of Moore's Law,the price/performance ratio of computers has fallen dramatically over the past decade,and computers have shrunk dramatically in both size and cost while computing power has increased drastically.Moore's Law is the principal reason why data storage and data transmission are essentially free today.New businesses like YouTube and Facebook have taken advantage of the opportunities offered by this development.
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Chapter 2: Business Processes, Information, and Information Systems
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/20754
Sample Questions
Q1) One of the major benefits of an information system is labor savings.
A)True
B)False
Answer: True
Q2) In some cases,developing systems that provide information in near real time is much more difficult and expensive than producing information a few hours later.Provide an example that supports this statement.
Answer: A person who works in marketing needs to be able to assess the effectiveness of new online ad programs.He wants an information system that will not only deliver ads over the Web,but one that will also enable him to determine how frequently customers click on those ads.In this case,determining click ratios in near real time will be very expensive;saving the data in a batch and processing it some hours later will be much easier and cheaper.
If you can live with information that is a day or two old,the system will be easier and cheaper to implement.
Q3) Data is knowledge derived from information.
A)True
B)False
Answer: False

Page 4
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Chapter 3: Organizational Strategy, Information Systems, and Competitive Advantage
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/20755
Sample Questions
Q1) No matter what competitive strategy is being used,the value chain activities remain the same.
A)True
B)False
Answer: True
Q2) Collecting,storing,and physically distributing the product to buyers describes which of the following primary activities?
A) inbound logistics
B) sales and marketing
C) outbound logistics
D) operations/management
Answer: C
Q3) Manufacturing systems that include linkages,use ________ to plan production.
A) prior profits and losses
B) sales forecasts
C) competitor's information
D) software packages
Answer: B
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Chapter 4: Hardware and Software
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/20756
Sample Questions
Q1) Microsoft Windows works only on processors from Intel and companies that make processors that conform to the Intel ________.
A) site license
B) machine code
C) input hardware
D) instruction set
Q2) ________ is computer code as written by humans and that is understandable by humans.
A) Open source
B) Machine code
C) Source code
D) Native code
Q3) What is cloud computing?
Q4) ________ is a program that controls the computer's resources.
A) Cache
B) Operating system
C) Application
D) Bus
Q5) Differentiate between an operating system and an application program.
Q6) Briefly describe how a computer works.
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Chapter 5: Database Processing
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/20757
Sample Questions
Q1) A collection of fields is called a ________.
A) record
B) column
C) file
D) table
Q2) ________ software programs assist in creating and maintaining databases.
A) Metadata
B) Knowledge management
C) DBMS
D) Database application system.
Q3) Describe the functions of a database management system.
Q4) Briefly describe the elements of a database application.
Q5) A database cannot have more than one application running on it.
A)True
B)False
Q6) A more formal name for a table is grid.
A)True
B)False
Q7) What is a database application?
Q8) Define SQL.
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Chapter 6: Data Communications
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/20758
Sample Questions
Q1) An access name is a unique name that is affiliated with a public IP address.
A)True
B)False
Q2) Which of the following is true of DSL modems?
A) DSL modems use television lines for data transmission.
B) Their signals do not interfere with voice telephone service.
C) DSL modems use the same protocols as cable modems.
D) DSL services and speed are standardized across applications.
Q3) Which of the following purposes does an HTTP protocol serve?
A) flow among switches and access points
B) provide reliable internet transporting
C) enable communication among programs
D) conduct internet routing
Q4) Which of the following is true of an ISP?
A) It converts digital data in the user's computer to an analog signal.
B) It facilitates a one-way information transfer process between the user's computer and the Internet.
C) It have free access to the Internet.
D) It serves as a user's gateway to the Internet.
Q5) What is a domain name? What is the procedure to get a domain name?
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Chapter 7: Business Process Management
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/20759
Sample Questions
Q1) Connecting system "islands" via a new layer of software/system is the function of enterprise application integration.
A)True
B)False
Q2) Which of the following sentences is true about customer relationship management system (CRM)?
A) CRM is a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.
B) CRM systems vary in the degree of functionality they provide.
C) CRM incorporates accounting, manufacturing, inventory, and human resources applications.
D) CRM systems are not for every organization.
Q3) Contrary to popular belief,isolation of departmental applications cannot be held responsible for disjointed business processes.
A)True
B)False
Q4) Explain interenterprise information systems.
Q5) Explain the four phases of the customer life cycle.
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Chapter 8: E-Commerce, Web 20, and Social Networking
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/20760
Sample Questions
Q1) Traditional sites are about ________;Web 2.0 is about ________.
A) publishing; participation
B) mash ups; crowdsourcing
C) organic experiences; controlled experiences
D) B2C e-commerce; B2B e-commerce
Q2) Which of the following was a supporting technology of pre-Internet systems?
A) EDI
B) SOA
C) HTML
D) Flash
Q3) Web 2.0 companies ________.
A) sell software licenses
B) offer their software as a product
C) provide software as a free service
D) lock down all the legal rights they can
Q4) What is disintermediation?
Q5) E-commerce is the buying and selling of goods and services exclusively over public computer networks.
A)True
B)False
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Chapter 9: Business Intelligence and Information Systems for Decision Making
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/20761
Sample Questions
Q1) The more attributes there are,the easier it is to build a model that fits the sample data but that is worthless as a predictor.Which of the following best explains this phenomenon?
A) the free rider problem
B) the curse of dimensionality
C) the tragedy of the commons
D) the zero-sum game
Q2) Regression analysis is used in ________.
A) expert systems
B) knowledge management systems
C) data-mining systems
D) reporting systems
Q3) Clickstream data is ________.
A) inconsistent
B) too coarse
C) too fine
D) dirty data
Q4) Explain supervised data-mining and list the techniques used in it.
Q6) What is dirty data? Page 11
Q5) What are the characteristics and advantages of knowledge management systems?
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Chapter 10: Information Systems Development
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/20762
Sample Questions
Q1) Developers in the ________ phase of the SDLC use management's statement of the system needs in order to begin the process of developing a new information system.
A) system definition
B) requirements analysis
C) component design
D) implementation
Q2) ________ is the process of allowing future system users to try out the new system on their own.
A) PQA testing
B) Acceptance testing
C) Pretesting
D) Beta testing
Q3) How is software designed?
Q4) In a direct installation,the organization shuts off the old system and starts the new system.
A)True
B)False
Q5) Explain how diseconomies of scale can affect systems development.
Q6) What is meant by technical feasibility and organizational feasibility?
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Chapter 11: Information Systems Management
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78 Verified Questions
78 Flashcards
Source URL: https://quizplus.com/quiz/20763
Sample Questions
Q1) Benefits are those for which a dollar value can be computed are called verified benefits.
A)True
B)False
Q2) Which of the following is true for information systems and IT infrastructure?
A) The IS department is responsible for systems development while the IT department is responsible for creating and adapting IT infrastructure.
B) The IT department is responsible for specifying standard computer systems and configurations that the IS department will support.
C) Email systems, VPNs, company blogs, and SharePoint sites are IS-based infrastructure.
D) An organization's IS and IT systems are support systems and do not have any impact on the company's bottom line.
Q3) What are a user's rights in relation to the IT department?
Q4) What is the typical structure of an organization's IT department?
Q5) Compare the role of the chief information officer (CIO)and the role of the chief technology officer (CTO).
Q6) What is the responsibility of the technology office of a firm's IS department?
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Chapter 12: Information Security Management
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/20764
Sample Questions
Q1) Explain denial of service (DOS)in information management.
Q2) Following a disaster,hot sites provide office space,but customers themselves must provide and install the equipment needed to continue operations.
A)True
B)False
Q3) Which of the following is true regarding an incident-response plan?
A) The plan should provide decentralized reporting of all security incidents.
B) The plan should require minimal training on the part of employees.
C) The plan should identify critical personnel and their off-hours contact information.
D) The plan should be simple enough to ensure a fast response with limited practice.
Q4) Which of the following are malware masquerading as useful programs?
A) macro viruses
B) trojan horses
C) worms
D) payloads
Q5) Internal firewalls sit outside the organizational network.
A)True
B)False
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Chapter 13: Improving Your Collaboration Skills
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/20752
Sample Questions
Q1) A team leader who expects and welcomes conflict can reduce collaboration within a team.
A)True
B)False
Q2) Collaboration skills are intrinsic to an individual and cannot be improved with practice.
A)True
B)False
Q3) Collaboration is a process that takes place at the end of a project.
A)True
B)False
Q4) The process or procedure by which content is created,edited,used,and disposed of is referred to as ________.
A) content analysis
B) content management
C) workflow
D) work control
Q5) Collaboration occurs when two or more people communicate with each other.
A)True
B)False
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Chapter 14: Using Collaboration Information Systems
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/20774
Sample Questions
Q1) Virtual meetings can be synchronous or asynchronous.
A)True
B)False
Q2) Which of the following is true for document libraries?
A) They do not allow multiple users to edit a document simultaneously.
B) They do not offer a check-out, check-in facility.
C) They do not allow asynchronous content sharing.
D) They do not have the facility to track version histories.
Q3) Which of the following techniques is used when one team member creates a list of questions and asks other members to respond?
A) multiparty text chat
B) team survey
C) social networking
D) discussion forum
Q4) Which of the following SharePoint features can be used to share and document team knowledge?
A) wiki
B) chat
C) survey
D) list
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Chapter 15: Information Systems and Decision Making
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/20771
Sample Questions
Q1) Which of the following is the first step in the decision-making process?
A) intelligence gathering
B) review
C) choice
D) implementation
Q2) Which of the following is true for decisions made at various organizational levels?
A) Operational decisions concern the allocation and utilization of resources.
B) Managerial decisions concern broader-scope, organizational issues and can use executive information systems.
C) Operational decisions normally involve actions in the short term.
D) Managerial decisions involve longer time frames than strategic decisions.
Q3) What is the difference between structured and unstructured decisions? Give examples for each.
Q4) An information system that computes the quantity of items to order for inventory is an example of an automated information system.
A)True
B)False
Q5) Briefly describe the steps in the decision-making process?
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Chapter 16: Knowledge Management and Expert Systems
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/20770
Sample Questions
Q1) KM content management systems are concerned with operational documents.
A)True
B)False
Q2) An insurance company scans every document it receives from customers and stores those documents as part of its client-processing application.This is an example of a knowledge management system.
A)True
B)False
Q3) Companies that sell complicated products and want to share their knowledge of those products with employees and customers are the typical users of content management systems.
A)True
B)False
Q4) The world's largest and most popular document search engine is ________.
A) Yahoo
B) Bing
C) Google
D) AltaVista
Q5) What factors inhibit employees from sharing knowledge?
Q6) What is knowledge management? How does it benefit an organization?
Page 19
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Chapter 17: Introduction to Microsoft Excel
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/20769
Sample Questions
Q1) The option to disable the grid view of an Excel worksheet appears in the View ribbon.
A)True
B)False
Q2) Microsoft Help can be accessed by clicking the question mark located in the ribbon bar below the Review tab.
A)True
B)False
Q3) In Microsoft Excel,the intersection of a row and column is called a(n)________.
A) junction
B) content point
C) cell
D) data point
Q4) Data can be imported to Microsoft Excel from other programs.
A)True
B)False
Q5) In Excel,the entire row or column can be selected by clicking on the name of the row or column.
A)True
B)False
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Chapter 18: Preparing a Computer Budget Using Excel
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) Which of the following is an example of a vertical market software?
A) Microsoft Office
B) Adobe Acrobat
C) AutoCad
D) Open Office
Q2) For an LCD monitor,the distance between pixels is referred to as dot pitch.
A)True
B)False
Q3) Cache memory is the performance factor for ________.
A) the CPU
B) the main memory
C) printers
D) computer displays
Q4) ________ is the time it takes the data to rotate under the read/write head.
A) Rotational delay
B) Spin-up time
C) Seek time
D) Seek circle
Q5) Describe the two types of video display monitors.
Q6) Briefly describe the variations in optical disks.
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Chapter 19: Database Design
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/20767
Sample Questions
Q1) In an E-R diagram,a line is used to represent a relationship between two entities.
A)True
B)False
Q2) Normalized tables eliminate ________.
A) database design
B) data duplication
C) data entry
D) data conversion
Q3) Because normalized designs can be slower to process,database designers sometimes choose to accept non-normalized tables.
A)True
B)False
Q4) The easiest time to change the database structure is ________.
A) during the data modeling stage
B) after constructing the database
C) during the data designing stage
D) after creating the application programs
Q5) Explain the difference between maximum and minimum cardinality.
Q6) Explain the database development process.
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Chapter 20: Using Microsoft Access 2010
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/20766
Sample Questions
Q1) Which of the following options in Microsoft Access can be used to make the data entry form more pleasing for the users?
A) Form
B) Tab Order
C) Property Sheet
D) Add-ins
Q2) How can a user generate reports in Microsoft Access?
Q3) Before using a DBMS,the user should have created a(n)________.
A) data model
B) database
C) identifier
D) attribute
Q4) Explain the procedure for establishing a relationship between two tables in Microsoft Access.
Q5) Before using any DBMS,the creators should have created a data model from the users' requirements.
A)True
B)False
Q6) Explain the procedure for creating a database using Microsoft Access.
Q7) What steps must a database designer take before using a DBMS?
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Chapter 21: Using Excel and Access Together
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Source URL: https://quizplus.com/quiz/20765
Sample Questions
Q1) In Excel,the underscore character is used to connect the words in a name range.
A)True
B)False
Q2) When the data in a text file contains commas,commas cannot be used to separate field data.In that case,some other character such as a tab is used to delimit the fields.In this case,the commas and tab characters are known as ________.
A) alienators
B) identifiers
C) attributes
D) delimiters
Q3) What are delimited text files?
Q4) To use Excel to process data stored in Access,you have to rekey all of the Access data into Excel.
A)True
B)False
Q5) In delimited text files,the field values are always separated by commas.
A)True
B)False
Q6) Explain the procedure for creating graphs in Microsoft Excel.
Page 24
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Chapter 22: Remote, Nomadic, and Mobile Systems
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40 Flashcards
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Sample Questions
Q1) One likely consequence of communication at a distance is an increase in business travel.
A)True
B)False
Q2) Define nomadic and mobile access systems with an example.
Q3) Define remote access.Give examples of the use of remote access systems.
Q4) With nomadic access,users access networks while travelling from site to site.
A)True
B)False
Q5) If a computer is a virtual client in the cloud,everything is always synchronized because there's only one version.
A)True
B)False
Q6) A typical example of nomadic access is accessing the Web or email while riding in a train.
A)True
B)False
Q7) Client virtualization enables users to run their desktop on different computers.
A)True
B)False
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Chapter 23: Functional Processes, Applications, and Systems
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Sample Questions
Q1) What are the major functions of accounting applications?
Q2) Master production schedule is a plan for producing products.
A)True
B)False
Q3) Which of the following is an example of a functional process?
A) enterprise resource planning
B) enterprise feedback management
C) sales process management
D) product life cycle management
Q4) The most common functional applications in marketing are product and brand management applications.
A)True
B)False
Q5) Explain the major functions of sales and marketing applications.
Q6) Applications such as lead-tracking applications are information systems.
A)True
B)False
B)False Page 26
Q7) Managing customers is not a function of sales process applications. A)True
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Chapter 24: Enterprise Resource Planning (ERP)Systems
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Sample Questions
Q1) What is the nature of the architecture used to create SAP's products?
A) cloud-based architecture
B) service-oriented architecture
C) client-server architecture
D) thin client architecture
Q2) As of 2010,only Oracle and SAP have true ERP products in the cloud.
A)True
B)False
Q3) Explain how organizations of different sizes use ERP differently.
Q4) Oracle and SAP serve the smallest and midsized organizations.
A)True
B)False
Q5) Which of the following is true about ERP databases?
A) An ERP database contains the company's operational data.
B) A stored procedure is a computer program code stored within the database that runs to keep the database consistent when certain conditions arise.
C) Triggers and stored procedures are part of the ERP solution.
D) A trigger is a computer program code stored in the database that is used to enforce business rules.
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Chapter 25: Supply Chain Management
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Sample Questions
Q1) Which of the following is an example of inventory?
A) machinery
B) factories
C) raw materials
D) capital
Q2) The only source of revenue in the supply chain is the customer.
A)True
B)False
Q3) The three factors of information related to the supply chain are ________.
A) source, channel, and receiver
B) purpose, availability, and means
C) source, purpose, and outcome
D) purpose, means, and outcome.
Q4) Raw materials are not considered as inventory in the supply chain.
A)True
B)False
Q5) What are interorganizational business processes?
Q6) Use of information systems can increase the bullwhip effect.
A)True
B)False

Page 29
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Chapter 26: Processing Social Capital: Facebook, Twitter, and User-Generated Content (UGC)
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Sample Questions
Q1) Social networking communication is long-lasting compared to direct word of mouth. A)True
B)False
Q2) To an organization,the strength of a relationship is the likelihood that the person or other organization in the relationship will do something that benefits the organization.
A)True
B)False
Q3) A social networking application is said to be engaging if it ________.
A) has a personal perspective on the world
B) addresses the real needs of customers
C) compels users to come back again and again
D) shares social information pertaining to members
Q4) A viral hook is designed to induce current customers to bring their friends to a network.
A)True
B)False
Q5) Explain Facebook's principles of meaningful social networking applications.
Page 30
Q6) What is a social networking information system?
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Chapter 27: Database Marketing
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Source URL: https://quizplus.com/quiz/20779
Sample Questions
Q1) Which of the following techniques uses a hierarchical arrangement of criteria to make predictions?
A) market-basket analysis
B) RFM technique
C) Cooke method
D) decision tree
Q2) In market-basket terminology,what is lift ? How is it related to confidence?
Q3) Which of the following marketing techniques refers to the application of business intelligence systems to the planning and execution of marketing programs?
A) ambush marketing
B) viral marketing
C) database marketing
D) guerrilla marketing
Q4) A customer obtains an RFM score of 555.This means that the customer is very important to the seller.
A)True
B)False
Q5) Describe the process of conducting RFM analysis.
Q6) What is database marketing?
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Chapter 28: Reporting Systems and OLAP
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Sample Questions
Q1) What is the difference between push and pull reports?
Q2) Reports that are prepared in response to data entered by users are termed
A) query reports
B) static reports
C) dynamic reports
D) OLAP reports
Q3) An administrator in a company defines who receives what reports,when,and by what means.These functions performed by the administrator are referred to as report delivery.
A)True
B)False
Q4) Query reports allow the user to dynamically change the report grouping structures. A)True
B)False
Q5) A report on current stock prices is an example of a static report.
A)True
B)False
Q6) What are the different types of reports? Explain.
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Chapter 29: Geographic Information Systems
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Sample Questions
Q1) A choropleth map shows themes about geographic locations.
A)True
B)False
Q2) ________ employ GIS to help solve a problem.
A) Developers
B) Field personnel
C) Business intelligence users
D) Operations personnel
Q3) Application-specific programs are different from application programs for database systems.
A)True
B)False
Q4) A person who uses Google Maps to find his way to a friend's place is likely to be categorized as a(n)________.
A) casual user
B) business intelligence user
C) developer
D) field user
Q5) What is the procedure component of GIS?
Q6) Differentiate between raster and vector maps.
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Chapter 30: Business Process Management
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Sample Questions
Q1) Service-oriented architecture is a methodology that is confused and contorted and results in high expense when modified.
A)True
B)False
Q2) Describe business process management (BPM)in brief.
Q3) In which of the following types of BMP scopes,problem resolution occurs via committee and policy?
A) functional scope
B) interorganizational scope
C) cross-organizational scope
D) cross-functional scope
Q4) How can a change in customers,product lines and supply chains affect business processes?
Q5) Service providers reject improperly formatted service requests and provide only properly formatted service responses.
A)True
B)False
Q6) How do process designers improve business processes?
Q7) How does BPM relate to SDLC?
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Chapter 31: Systems Development Project Management
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/20775
Sample Questions
Q1) ________ is the process by which users agree to one set of requirements,then add a bit more,then add a bit more,and so forth.
A) Requirements creep
B) Diseconomies of scale
C) Configuration control
D) Coordination
Q2) ________ is the knowledge area that refers to the management of the overall project and the construction of the final product.
A) Project integration
B) Communications
C) Procurement
D) Quality management
Q3) The critical path is a hierarchy of the tasks required to complete a project.
A)True
B)False
Q4) The trade-off between time and cost is a simple process;the time involved in a project can always be reduced by increasing cost.
A)True
B)False
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Chapter 32: Outsourcing
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Source URL: https://quizplus.com/quiz/20773
Sample Questions
Q1) Some companies choose to outsource to save management time and attention.
A)True
B)False
Q2) Which of the following is a cost reduction advantage of outsourcing?
A) obtaining expertise
B) avoiding management problems
C) gaining economies of scale
D) greater management control
Q3) Which of the following is true about acquiring licensed software?
A) It is not a form of outsourcing, just licensing.
B) It is created in-house by an organization.
C) It is usually licensed from a branch of the same company.
D) It allows the vendor to spread maintenance cost over all users.
Q4) Companies opt for outsourcing because it ________.
A) frees up management time
B) guarantees quality and risk reduction
C) allows the organization greater control
D) allows for an easy exit
Q5) What are the popular outsourcing alternatives?
Q6) How can outsourcing reduce risk?
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Chapter 33: International MIS
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Source URL: https://quizplus.com/quiz/20772
Sample Questions
Q1) How does the global economy change the competitive environment?
A) Suppliers are not required to reach a wide range of customers.
B) Customers now have less access to information about substitutes.
C) It has intensified rivalry by increasing product and vendor choices.
D) It has made it easier for new market entrants in all fields to penetrate the market.
Q2) Today's global economy changes competitive strategies because ________.
A) it enables unprecedented product differentiation
B) the communication between a company and its customer has become one-sided
C) it reduces the risk that a company has to bear
D) it eliminates the need for localizing products
Q3) Which of the following is a problem and issue related with global databases?
A) Often, data transmission speeds are too slow to process data from a single geographic location.
B) A single database increases data integrity problems.
C) International companies that have a single database must declare multiple languages for the company.
D) With a single database, it is not possible to have an integrated view of the customer or the organization's operations.
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